Microsoft

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows tech issue. After reviewing your complaint and service request number (SR[redacted]) it appears you have been in contact with one of our Tier 2 technical support agents who had...

their most recent conversation with you on 2/7. According to our agent’s notes, it appears they were able to successfully troubleshoot your issue. If you still have any questions or concerns you may visit support.microsoft.com or contact our tech support at 1-800-642-7676. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows 10 upgrade.  We have created a case for this issue under the service request number [redacted]. The Global Escalation Services team will investigate...

this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Microsoft's advertising. We are unable to provide a concrete response date, however your comments have been recorded and will be reviewed.
At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
Neither of the Microsoft representatives who were contacted by chat provided incident number. Perhaps you can find those chats by my Passport ID [redacted]@sbcglobal.net. Or I can describe the problem and you have it looked at by someone competent.
Or you can look at this thread:
http://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/win-f...⇄ /> where another user experienced apparently the same problem and where Microsoft representatives have made the same incompetent suggestions as in my case. You can also see my own comment in the end of that thread. BSOD occurs several seconds after enabling "allow this device to receive faxes".
Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:  Clearly this company has no intention of obeying the LAW. They apparently believe they are able to violate anyone's privacy any time they wish.
Due to this, I absolve the Revdex.com of any further action in this matter - but wish that they 'post' my reply in this matter to their website.
Clearly I consider Microsoft to be in violation of the LAW, while using any device they can to deny there is any problem they should have to deal with. It is not incumbent upon me to waste my time and expense in phoning them, but rather their obligation to quit pestering me with Ads that violate my privacy!
This is a 'criminal' act on their part, and they should 'cease and desist' immediately.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with Windows Vista Ultimate.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/07/16) */
Dear [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read that and I...

will gladly assist you further.
Unfortunately vouchers won't automatically extend subscriptions. Subscriptions are extended based on the active payment agreement related to the subscription.
We apologise for this and as goodwill I would like to offer you a Skype Credit voucher to cover the overlapping period.
Please accept the voucher:
[redacted]
To redeem your voucher, please visit www.skype.com/go/voucher
I hope this response has been helpful.
We apologise for any possible inconveninces caused by this.
I appreciate your pateince and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (2000, 7, 2014/07/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks, can you guys find some way so that these issues are either explained on the vouchers / website, and make it MUCH easier to reach technical support.
I spent literally hours with your chat support that just went around in circles and kept telling me things they did not follow through on.

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft Band. We understand your frustrations regarding this issue, however the Hardware Service Center reserves the right to refuse service for a product and void the...

warranty if they deem it damaged beyond a manufacturing defect. We apologize that we are unable to fulfill your request to have it repaired/replaced under warranty.  If you would like to go through with a paid, out of warranty exchange, please let us know and we will be more than happy to help.
We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your product key.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. Once again we apologize that we are unable to provide further assistance with this matter. We understand it is not the answer you were hoping for, however it must be discussed with Amazon as that is where the product was purchased.
At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

While the matter is resolved, I had no help from the Revdex.com or from Microsoft. Microsoft's customer service was horrible and never attempted to resolve the issue, and neither did the Revdex.com.Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:Either there was a mixup at the service facility or Microsoft is lying, I do not know which is the truth. I sent my xbox in in a perfect state, and it was returned broken.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Lumia 520.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If you...

have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:I have been on Xbox Live for 6 years unless you're telling me I decided to become some big time modder recently, I have not broken the terms of service. I have not stolen accounts or been hosting lobbys. Those were the things I have been accused of doing to break the Terms of Service, which I have read. I am being denied of my services because of the lack of security behind profile password protection. My account was stolen and messed with. This is not my fault, this is on Microsoft's side of things. To meet in the middle wouldn't it make sense to put me on an essential probation to see that when I am playing none of this is happening? Let me have my account back so I can change my info, and then monitor my IP and reports received. I guarantee if you do that you'll see a clean record. Sincerely,[redacted]

Hello [redacted],Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com...

claim confirming your most recent service request number and we will be happy to investigate further.If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.Sincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2015/01/23) */
Dear Mr [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read that...

and I will gladly assist you further.
All Skype subscriptions are recurring by default unless cancelled before the next recurring cycle.
If you haven't set up a Skype account, it is possible that your card has been used fraudulently to buy Skype Credit. We take every precaution to ensure that only genuine transactions get processed; however, criminals have developed a number of techniques, such as random card generators or using stolen card lists, to gain access to an individuals' credit/debit card information.
If your card is a credit card, you are not liable for this transaction in any way. All major credit card companies have policies that protect you against this kind of fraud.
If your card is a debit card, your financial institution is required to reimburse you for fraudulent transactions.
We strongly recommend that you contact your card issuer immediately regarding any unauthorized transactions and ensure that no further fraudulent charges are made with your card.
We will also begin an investigation to locate and block the fraudulent orders related to your credit/debit card in our system. In order to investigate the issue, we would need the following information:
The first six and last four digits of the credit card used to make the purchase. IMPORTANT: Do not send the full credit card number.
The name of the cardholder as written on the card.
The issuing country of the card.
The exact dates (or order numbers) of the fraudulent charges on your credit card statement.
We want to emphasize that this action will only stop the fraudulent orders in our system - it won't solve any other fraudulent charges on your card. It is therefore vital that you contact the financial institution that owns your card.
You can also contact Skype Customer Service directly to provide the same information below in order to speed up the investigation. Please find information how to do so in case you do not have a Skype account in our Help FAQ page here: https://support.skype.com/en/faq/FAXXXXX
I hope this response has been helpful.
We apologize for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your purchase refund concern.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
 
I really don't' like either option as there is no time frame from the business with regards to solving the issue.

Complaint: [redacted]
I am rejecting this response because:This is the same issue I have had with my computer. I understanf if it was a different issue that has occuerd but it is not. I have spent enough money on your device and for it to mess up again with the same issue not even three months after. They want 500 total thats more than the device its self. I want an exchange or a refund now. Thanks[redacted]
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 8.1 driver issue.  The Technical Support Escalations Team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation