Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface. With the information you provided in your claim, we were able to locate your account and service request for this issue. Our records indicate that the agent you...

have been in contact with has set up an exchange order, and your replacement device is scheduled to be delivered today (10/22).
As we have reached your desired resolution, Microsoft will be closing this case as resolved. Please let us know if you have any additional concerns regarding this matter and we will be happy to assist in any way we can. We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox console repair.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support, you can reach Xbox support at[redacted] between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.  Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because you can look up my account by name. :Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: this is a circular response, again.
 
When will the Revdex.com intervene to address Microsoft directly itself? Is not the Revdex.com's role to speak directly to the company to resolve an issue when its practices are unfair and abusive to customers?
For one of the verification questions alone - the one Microsoft refers to - there is no way for me to plausibly and accidentally "guess" the date that I signed up for Skype. It will not take a few "guesses" but rather a few thousand "guesses."
 
If the Revdex.com does not confront the issue directly, which agency can I take my complaint to who will?
Sincerely,[redacted]

Complaint: [redacted]I didn't choose the "I accept" option since I don't know what Microsoft will offer. I will be waiting for them to contact me.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: it is unconscionable that a business would take so long to respond to a complaint from a customer.  It confirms what I considered to be extremely poor customer service.  It I obvious that Microsoft is so large that it could care less about good customer service.  Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  Once a case is taken to the attorney general, we are unable to work with you directly on the case.  An agent assigned to this case with the attorney general will continue to work toward resolution. For further questions, requests, and comments please reach out to the AG with whom you have been in contact.  We will no longer be responding regarding this matter.
We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:Following is the confirmation I received regarding my complaint.This e-mail is to notify you that you currently have a new message with Revdex.com in regards to complaint #[redacted]. Please click on the link below to access Revdex.com's Online Complaint Management System to read this message. Click here to read the message. If your email program does not support the link above, then please copy and paste the link below into your browser. http://odrcomplaint.Revdex.com.org/ODRWeb/Home/SecureLogin.aspx?SecureLinkGuid=4...⇄ This is a post-only mailing. Replies to this message are not monitored or answered. If you have any further questions or concerns, please do not hesitate to contact us at [redacted]@theRevdex.com.org or [redacted]. Thank you.
Sincerely,
[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox account. We would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have provided. If you have a...

Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.If you have not yet contacted support about this issue, please call [redacted] Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.Sincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/12/02) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console. We would like to investigate your issue further but were unable to locate a Service Request Number within your...

claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They were unable to look into my case because I dinpdnt provide a SR# XXXXXXXXXX
Final Business Response /* (4000, 9, 2014/12/16) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console. We apologize for the problem with your console's disc drive. There are two options available to help you get the console issue resolved. You can do another repair like you had done before. The other option is an advance exchange. The advance exchange is an option that sends you a console first. Once you are able to test the console and confirm it is working correctly, you would then send the bad console back to us. This requires a credit card to be completed. If you are interested in this option, please call our Xbox support team at X-XXX-XMY-XBOX.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
You have an official response online stating you will replace controllers with this issue.  If you are unwilling to stick to your own terms, I am going to further report your company.
 
Please replace the item, at is is clearly defective per fault of Microsoft, and end the arbitration process.
 
https://forums.xbox.com/xbox_support/xbox_one_support/f/4677/t/1846667.aspx?pi79...⇄ />  
Sincerely,[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding the issue with your Lumia 650 phone. We have reached out to B2X to have them take another look at your case as they are responsible for handling this issue. Please continue to follow up with...

them during this process.   Sincerely, Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.  Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: This is not an answer. I would appreciate a specific person higher up and a direct phone number.I've already tried it your way as described here with no luck.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
So it's Microsoft policy to steal money from deployed soldiers and cut off their main source of family contact?  No returning my the money I used to buy minutes I was never able to use and no explanation as to why.  This seems extremely immoral to me.   Sincerely,[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)they asked for additional information and here it is:the service request number is [redacted]

Dear [redacted],Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 10 update issue.We would like to inform you that working with our Tier 3 agent is the only channel with which your issue may be resolved. If you would like to continue to work with our agent, please respond to their email sent 7/14 to set up a call time and they would be happy to help.If you no longer wish to work with our Tier 3 agent we will consider this case closed and will no longer be responding.   Sincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2015/01/05) */
Dear Mr [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read that...

and I will gladly assist you further.
In case you are face any technical issues that need investigation by our technical engeneers, for the fastest assistance, please kindly contact Skype Customer Service via chat or email and provide the details about the device and operating system you are using and what is the exact issue.
How to contact and receive technical assistance by Skype Customer Service via email and chat can be found in the following FAQ: https://support.skype.com/en/faq/FA1170
I hope this response has been helpful.
We apologize for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 7, 2015/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
she is sayin to contact customerservice the way I did try which they have it hidden
Final Business Response /* (4000, 9, 2015/01/21) */
Dear Mr [redacted],
Thank you for your reply.
Unfortunately from your response it isn't clear if you have been able to contact Skype Customer Service.
If you are still having any issues, please feel free to provide the issue description, the device and operating system you are experiencing the issue with and I will gladly look into this.
We apologize for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your account. Our records show an update of your case that indicates this issue has been resolved and you were able to recover your account with the Tier 3 agent you were working with. We are happy to know a resolution has been reached.
Please let us know if you have any further requests regarding this matter. We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Bing.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely,Microsoft Corporation