Microsoft

Dear [redacted],Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox 360 charge. Upon reviewing your service request number and conversation history with our customer service agent, our agent was correct in saying no refund will be issued per our policy. Due to this reason we consider this case closed and will no longer be responding. Please refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g:“We reserve the right to issue refunds or credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Dear [redacted]
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface Pro 4.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft...

Corporation

Complaint: [redacted]
I am rejecting this response because:  Please refer to the attached documents.  They are emails from your support team reference this issue being a known issue and that XBOX was working on a resolution.  I blacked out the name of the support rep in order to keep the individual from getting into any trouble. Your inability to speak directly to me reflects poorly upon your company.    
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: You suck and wont even credit my so called "adult" account with the game to make me go away. I don't even have a child account as you claim. After all, I paid for it so it costs you NOTHING. Sad to say, but you lost 4 customers over this!!!! Case is closed as far as I am concerned...your loss. Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your comments on Microsoft account security.  We appreciate the time you have taken to provide your honest feedback regarding the practicality of account security for Microsoft products....

Your comments have been recorded and we appreciate your continued support of Microsoft products and services. Sincerely, Microsoft Corporation

Dear [redacted],  Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account.  Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox...

Live.  We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision.  For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below.  Xbox has no obligation to provide you with specifics regarding your violation.  We will no longer be responding to any further requests concerning your enforcement action as this matter is closed.   You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/. Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
Good Evening,
I’m sorry for opening the Revdex.com complaint as well as copying Senator Hill but it has been 14 days (two full weeks) since I had my chat session.  I was told that I would be contacted the following day and still have not heard from anyone and we were billed yet again for this service.
I need to have this issue resolved ASAP. 
We have been billed since January of 2014 for a service we have NEVER used, nor AUTHORIZED.   I was assured this would be taken care of and it hasn’t.
Please assist.
Thank you,
[redacted]
CC:  Revdex.com Complaint ID: [redacted]Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear [redacted]
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype. If the transaction was completed in August, then, as stated previously, we are unable to provide a refund due to Microsoft's policy that does not allow refunds for purchases made more than 30 days ago.
We apologize that we are unable to fulfill your request. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your laptop issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely, Microsoft Corporation

Dear [redacted]Thank you for contacting Microsoft Corporation via the Revdex.com regarding our Xbox Live service. Your comments have been recorded and Microsoft considers this matter closed. Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

My Xbox live status seems to have been restored for now, I can't say for sure whether this is simply a glitch or a response to the complaint as I've received  no notice from Microsoft.So until further notice this issue has been resolved, Thank you.

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your account currency.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Initial Business Response /* (1000, 6, 2014/12/30) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox account. We would like to investigate your issue further but were unable to locate a Service Request Number within your...

claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.
Sincerely,
Microsoft Corporation

Hello,Thank you for your reply.The page provides detailed instructions howto remove information from the profile and how to change the personalinformation, including how to remove your email from the unwanted Skypeprofile. Please find detailed instructions how toremove a Skype account information and close an account on our support pagehere: https://support.skype.com/en/faq/FA142I hope this response has been helpful.Again, we apologize for any possibleinconveniences caused by this.I appreciate your patience andunderstanding.Kind regards, Kaisa Customer Relations OfficeSkype

Dear [redacted],
Thank you for responding regarding concerns with a recent charge to your account.  We apologize that we are unable to verify your account or locate your service request with the information provided in your claim.  We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.  
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I purchased 26 vouchers with $2.50 each on 2/9 and 2/10 on [redacted].com, which I think is the same company as Skype. I redeemed 2 of them with no problem. But when I tried to use the rest, it said they were expired. I looked at the order for those vouchers, and see no expiration anywhere. I bought them with account [redacted]@hotmail.com. My husband tried to redeem them with his account [redacted]@hotmail.com. The 24 vouchers that I could not use are:[redacted]Sincerely,[redacted]