Megabus.com

So 9/12/16 my friend and her kids needed to catch a bus to Detroit. Departure time was 1300/1:00 pm. We were on our way I received a email 20 mind before we arrived that a windstar bus lines will take over instead of megabus.Well this is Chicago and 12 to 3pm traffic is crazy.We made it there by 1.We saw a megabus but it was to Cleveland.Megabus was called we were told the bus was running behind because of the switch. So we waited and waited. Still no business tor Detroit until one of the other drivers notified us that he saw the bus on the way to Chicago and that the bus left already. We called to see if we can reschedule my friend and her kids we were told no and we will have to pay an additional $123 in order to get them on the next bus at 7am. What I don't understand is why can't she switch her unused ticket for the next day. Megabus should communicate more better than what they did.

I apologize about the inconveniences you experienced on our services. Please understand your bus was experiencing a significant delay and as an apology, we sent you a redemption code of 100% of your original reservation. As further compensation, we processed another code on your return trip journey....

Please review the separate email for instructions on how to redeem the discount. I can assure you we are taking all necessary actions to ensure this does not reoccur.

I've been buying from Doc and SD Bullion since this first was started nearly half a decade ago. In that time every purchase has gone flawlessly, with quick and usually free shipping and at the lowest prices I've ever found on the web----and I check prices regularly and before I make the purchase. Whether the purchase is small or large, the purchase process is smooth and enjoyable

I,ve been using SD bullion for several years now.The best bullion supplier i,ve had pleasure to do business with. low premiums, quick and discrete shipping. No problems so far.I would highly reccomend.

Complaint: [redacted]
I am rejecting this response because:You're company is a piece of [redacted]. By far the worst costumer service I have ever received. You obviously do not care about your customers at all. I will never be using your company again, and I will make it my priority to make sure no one I know will ever use your company again. I hope you figure out how to run a company by not scamming your loyal customers, otherwise just go out of business. [redacted] ,
[redacted]

This company actually really dose stand behind their best price guarantee. Easy communication and extremely fast shipping. The products are top quality at a great price. You cant miss with the Doc. and SD Bullion so if you are considering them go ahead and order.

Again I do apologize for the inconvenience. unfortunately. this is the only compensation being offered at this time.

Great service, fast shipping, decent pricing!

[redacted]
I am rejecting this response because: I believe that Megabus's statement that passengers are informed of delays in service is incorrect. On that day of about 10 plus passengers waiting, no one was contacted regarding the delay or anticipated time of arrival. If I were guessing  the company doesn't have a formal policy or mechanism to do so. Further, this is likely a nationwide problem with this company's service. The Revdex.com of New Jersey has an ethical responsibility to all of the consumers affected by this poor customer service.
Regards,
[redacted]

This firm was very easy to work with. It was a seamless, painless transaction with complete situational awareness the entire way through. Order tracking was simple and constant email updates were provided. The product was delivered discretely and on time. Simply a great business transaction between two parties.

It appears the passenger went to the old bus stop. Our bus stop changed due to construction at the old location, and the proper bus stop information would have been printed on the passengers confirmation.Per our terms and conditions:Reservations with megabus.com may not be refunded...

or cancelled except where megabus.com has materially failed in its delivery of the service offered by this site. Please note the following bus stop change, effective Sunday, November 1st, 2015. Website has been updated and customers messaged. Indianapolis, IN - Bus Stop Relocation, effective Sunday 11/1/2015 Posted: Thursday September 10, 2015 Effective November 1st, 2015, all Megabus arrivals and departures will relocate to the bus stop on Alabama Street between E Market St and E Wabash St, adjacent to the City Market. The location at E Washington Street will not be in use after this time due to construction. ______________________________________________________________________

You were refunded in the amount of $20.00 due to our terms & conditions our fees are non-refundable. This is the only compensation we will be able to offer.  We can issue you a check in the amount of $33.44 deducting the refund for $20.00. Please provide us with you information name, address, phone number, Etc... The sooner you provide the information we can get the check out to you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Im still waiting on [redacted] to call...

me back.  She has asked me to give her some time to look into my missing items.That was on thursday June19, 2014. at 10:22am, I have yet to here from her.  I WIL  NOT go away!!!.   She stated she will contact me regardless of what she finds.I was sent a insurance claim form to fill out.  I did so but still have no idea of what's next.I'm still very angry and dissatisfied and believe that this is something that happens quite often.  Passenger getting their travel bags stolen daily.  Cameras need to be placed near the bus sight to prevent or discourage workers from stealing peoples items.  A check-in system should be put in place like the airline or greyhound, even if it means charging a little more. workers need to be held accountable PERIOD.  something must be done about this MAJOR PROBLEM MEGABUs has and the President/CEO should be ashamed of himself for contkuing to allow this.  I am 100% certain he knows of this problem!!!!!!!!!  100%
Regards,[redacted]

We do apologize for the incident that happened with our bus.
I cannot help you without the ability to research the situation with a reservation number.
Please provide and I will research.
 
[redacted]

Please accept our apologies for the inconvenience you experienced with our service. We appreciate the time it took for you to contact us with your complaint. We will be forwarding your concern to our Operations Manager for further investigation. Please allow ample time to receive a response from...

this department for they must undergo a thorough investigation in order to further assist you. Once again we apologize for all the inconveniences this has caused you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

SD Bullion has never disappointed! Their service is great and delivery is fast. The prices are very competitive and I have loved every coin I have purchased from them. They always have new and interesting coins and bars, including commemorative items. I highly recommend SD Bullion to anyone interested in collecting coins for pleasure or as an investment.

Complaint: [redacted]
I am rejecting this response because:
It clearly shows you didn't even look at the complaint. I specifically said I emailed [redacted] and didn't call. This does not help your case. 
Regards,
[redacted]

We spent 4 nights there and was very pleased with the cleanliness of the room and the quality of the breakfast. All the staff were professional and courteous! Will be back.