Megabus.com

The client's reservation were booked as complimentary tickets therefore the tickets have no value. We advised the client a refund is not possible due to no value and she was offered 2 one way tickets for future travel.

Complaint: [redacted]
I am rejecting this response because:I would like to have this case re-opened. I made the mistake of accepting to respond to the request for the reservation number. No solution has been provided. Please let me know if you need any additional information from me.Thank you,[redacted]
Regards,
[redacted]

THEY HAVE BEEN GREAT TO WORK WITH! They helped me buy silver coins with my visa gift card and that was great! Thank you SD Bullion.

Best in the State of Michigan!

Excellent Customer service with very knowledgeable staff. I have been a metals buyer for 30 years. SD Bullion has exceeded any previous experiences with other bullion dealers. Easy to navigate website and great tracking information but most importantly, super fast secure deljvery.

Complaint: [redacted]
I am rejecting this response because:My trip was cancelled more than three hours before departure not after the departure.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Sorry to bother you but I have no received a...

payment yet from Megabus. I was wondering if you received an email from them or something.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint:...

[redacted]
I am rejecting this response because: I read your response and it's not clear. I tried to reschedule and was told that I couldn't because it was not the original travel day. The issue I have is you are not following common practice. If a million people brought tickets and couldn't travel and are not allowed an exchange or refund then megabus would have a million extra dollars with no service provided. I would like to be made whole even if I had to pay a change fee. If a ticket was brought in March of 2014 and travel was not completed is it fair megabus gets to keep the money if the costumer wants to travel at a later date? Fair practice is not being done at megabus. [redacted] allows an exchange with fee. I would rater pay an exchange fee than let my money go down the drain. Also, the policy is not clear and your response confirms that. 24 hours from when? The response is not what you practice 
Regards,[redacted]

On August 14th a notation was made on the client's account they were sending the receipts for the tow fee. In order for us to assist with this matter we will need the receipts faxed to [redacted]

Complaint: [redacted]
I am rejecting this response because:
Unpublished policies regarding the acceptable terms of a contract is a malicious business practice and offers no product/service transparency. In today's consumer market, I will not accept this as an explanation for poor service. Clear terms should be provided to customers to avoid these issues in the first place.
Regards,
[redacted]

[redacted] was refunded $32.00. Please allow 3 to 5 business days for the amount to credit to account. In order for us to reimburse for the [redacted] a receipt will need to be submitted.

Complaint: [redacted]
I am rejecting this response because:Will there some proof a bus leaving? Only one bus showed up to that curb that was unmarked and headed to [redacted]. I was there way in advance and I know exactly what I saw as well as the 3 other people in my vehicle. There is absolutely no way all 4 of us did not see the bus while sitting by the bus stop. Also we called the Customer Service and they told me that the bus was on the way and to wait until it showed up...and I called 20-30 minutes after the supposed departure time. I will not stop at the Revdex.com because there is a lack of communication which leads to people like myself who depends on these services but are being robbed of our money. I haven't recieved ANY proof of anything that Mega Bus has claimed, which only boils down to someone saying anything to get Megabus off the line which is completely and utterly unprofessional. I will make sure that all people know that there is a high possibility that their bus may not arrive and they will not get a refund even though they were NOT notified that the bus was not on the way. The company does not want to be held accountable and thanks to this company someone almost lost their job the next day due to the bus not arriving. 
Regards,
[redacted]

Have been ordering from them on a regular basis for years. Always had great service and its been easy to communicate with the company by mail, email, and phone. Never had a single problem with any order. Two thumbs up

Complaint: [redacted]
I am rejecting this response because:
We spoke on Monday in reference to my case with Megabus.  And I am responding in regards to our conversation.  Thank you for speaking with me in regard to my case.
I want to inform  you that Megabus has not fulfilled the agreed upon solution.  And has not and will not respond to address resolution. 
Regards,
[redacted]

Client was notified by email of the time change to his trip from 6:15 AM to 6:00 AM. The client was not charged for the rescheduled ticket fr $15.00 it was booked as a complimentary ticket. We apologized to the client for the inconvenience.

Complaint: [redacted]
I am rejecting this response because: I went on to the Megabus.com website and clicked the link to Manage Reservations, I selected the trip I wanted to reschedule, and It prompted me to select a new trip. I had a credit of $13.00. When, I went to submit the payment it said the trip cost $13.50. I entered my credit card information thinking it would take off the $13.00 credit and apply the $0.50 cost to the credit card. I called megabus yesterday, Tuesday, February 25, 2014; and the representative told me that it looked like I scheduled a new trip instead of rescheduling because I got a new order number. This seems like a site glitch because I followed the instructions when it tells you to Manage Reservations. 
I need to reschedule my trip on April 8,2014 because the people I am going to visit are not available for that month. I do not want this happening again. Megabus told me that I can reschedule as many times as I want because I need a trip which would have been 5 months later. I wanted to be able to reschedule for departure May 26, 2014 and arrive May 31, 2014. The website only lets me reschedule up to April 8,2014. 
When submitting credit card information the website does not have a break down of the prices to be charged, when on the confirmation page. I was not sure if it would show the credit amount of $13.00, after I hit submit on the website.
I am very dissatisfied with the service, if not for the Revdex.com I probably would have to wait another month for this to be fixed.
It would be nice if I could just get a complimentary credit or discount for all this trouble and time this has been taking. I would like to go on my trip in May not April and am afraid of using Megabus' Manage Reservations button again and having the same situation happen again.
 
Regards,
[redacted]r

Wonderful company, no issues, good prices and fast shipping. Will definitely continue patronage of sd bullions site. Also easy to navigate

I've made three or more purchases from SD Bullion in the last six months and each time they have come through as advertised and have never dissapointed me. One transaction involved them purchasing a gold coin from me as trade value on another purchase. For such a complicated transfer with insurance etc, it all came off without a hitch. They're prices are always fair and their service is tops.

I apologize about the troubles this has caused. Please be advised per our internal compensation policy, the redemption codes that were sent to you is the only form of compensation we are providing passengers. The redemption code is 100% of the value of the affected journey. At this time, we are unable to honor your request of a refund.