I purchased a $gift card in February 2018, but when I tried using it at the store, it was denied I sent an email to customer service, but was told I needed to provide a "screenshot" of the denial as proof and was not given a refundThere is a "Year Purchase Guarantee" advertised on their website Though my purchase and situation falls under their guidelines in the guarantee, I was denied a refund I tried using my gift card once again, but of course it was denied I couldn't take a screenshot, because the computer screen from the register doesn't show that the gift card was declined Instead, I sent another email and provided the store manager's name & number All of this time and energy spent is not worth the meager savings at cardpool
I attempted to make a gift card exchange with carpool*** days ago to only receive one email stating they needed to verify information to complete the transaction, I sent them all the information requested only to wait days later and several emails later to get absolutely no response from this company what so ever, the service is horrible and I will not be doing business with them again
I tried to purchase a Home Depot gift cardThis was my first time from the Cardpool websiteI was a first time user, so I was supposed to get a $bonusI submitted my order on Feb 2ndI tried to contact them several timesI received automated messages that stated Thanks for getting in touch with us! We have received your email and will get back to you within the next few business daysEmails sent over Holiday weekend may experience a slight delay in response timePlease know that your email is very important to usWe answer emails in the order they are sent to us, so please refrain from updating an email prior to our response, which may affect the position of the request in our queue."
We will not be in office the weekends between Dec 24th to Jan 1stand will be observing the Holidays (closed for business) on Monday Dec 26th, Tuesday Dec 27th and Jan 2ndMessage was sent on Feb 13thI tried the week before, with the same auto responseI tried three times and then read all the negative reports on Revdex.comI researched and Filed a complaint with Blackhawk customer support, which I think Cardpool is a part ofOne day after I filed this complaint I received a message from CardpoolIt said Thank you for contacting Cardpool.com! We recently received your order, but we were unable to fulfill the order due to an inventory errorYou will not be charged for this orderWe apologize for the inconvenience this has causedPlease feel free to submit a new order through the Cardpool website if you are still interested in purchasing discounted gift cardsThis was Days after I first placed the order with no communication from themYesterday I received another E-Mail It said Thank you for your recent order with Cardpool.com! We recently tried to contact you regarding your gift card order when our processing department encountered an issue while shipping your orderWe have not received a response from you, so we have canceled your order and your credit card has not been chargedWe hope you consider doing business with us in the futureAfter wasting my time trying to get information about my order, I will never attempt another transaction with this companyI gave up personal information and luckily did not get charged for the gift card
I sent in a *** *** gift card for over $It took over two weeks and multiple emails finally received a response that my gift card was not activated and was being sent back to meThat email was on December I have sent multiple emails and messages through *** since then with only automated responsesAt this point I have not received an update or my gift card
I mistakenly purchased an electronic gift card that only allowed me to dine-out at a particular restaurant when I intended to dine-in I also did not even know how to use the code given Customer support emailed me soon after I contacted them and allowed me to exchange the electronic gift card for a physical gift card
Tried to sell a couple *** *** e-giftcards on 1/13/No response to the transaction and no response to the email I sent that day (even though the website states payment will be done in business day, and email responses will be done in 1-business days.)I finally received a reply today (1/26) saying they don't accept e-gift cards even though they explicitly say they do in their FAQ ***After calling them out on it, they say they aren't accepting AA e-giftcards, even though they are still accepting them on their site*** Currently they have $worth of giftcard numbers and PINs, and my credit card information
I sold over $worth of gift cards to CP on 1/10/Of course they say they will send a check within business day but over days go by and I never hear a word past them confirming my transaction numberI emailed them several times since 1/and didn't hear back until I finally starting messaging them on FacebookPrior to that, I emailed them saying I was interested in cancelling my order but not unless they can tell me what's going on with my orderAfter messaging on fb they finally reply to me and say in a nutshell "Oh sorry to see you go, we cancelled your transaction." I was furious because I didn't tell them to do that and start emailing them like crazy and on Fb trying to get them to complete my order so I didn't have to re-enter all my info and wait another damn week or moreThey said they fixed the issue and that someone would call me to verify the legitimacy of my cardsI was annoyed because why would that take over a week to finally call me and verify that?? The lady on the phone was OK, just asked where I bought them, why I bought them and why I wasn't using themShe didn't say sorry for the issue of cancelling my order, sorry for the delay in procressing and didn't even say thank you for using their service have a nice dayShe told me I would receive an email verifying my cards are legit and will be progress but didn't say whether or not they would then send me a checkThat was hours ago and I still haven't gotten an emailI will be harassing them almost daily until my check comes if comes to thatI especially warn anyone else please just use a different service!! Gift card granny is great at showing you other businesses who will pay you but you also should look up reviews before even using any!! This company has horrible customer service and they don't meet their email standard of business day at allYou're going to be waiting a week or more wondering if you are getting scammed
I purchased a $gift card to *** from their website and the code I received was invalidI tried contacting Cardpool three times via email and phone but never received a responseThey have sent me over a dozen promotional emails so I believe they have ignored my complaint for at least three months
I sold a gift card to Cardpool On 12/28/On 01/07/2018, I sent an email to their customer service asking why I haven't received the payout as it's been days after I sold the gift cardOn 01/12/2018, after days of no response, I sent a follow up email again asking why I still haven't received the payoutOn 01/17/2018, I sent a third email again asking what's going on and why they haven't responded to my former emailsConsidering it's well over the 7-days they claimed I should receive a check, and with no responses from their customer service after three attempts within the span of days, I believe cardpool has scammed me into selling my gift card to them in hopes of receiving a check
Ordered gift cards, received cards that were "account closed" Wrote to customer service- no reply Use a credit card if you buy from these people so you can dispute the charges when you get ripped off!
I went onto Cardpool.*** to sell my unused gift cardThere was an option to sell it instantly to them for an ***.*** gift cardI submitted my gift card number and credit card (why they want my credit card, I don't know!) and waitedIt was supposed to payout instantly with a gift card code, but it's been a week now and no card, no payoutI thought maybe they would instead put it on my credit card, and I can see where they verified it with my bankBut so far nothingIt's been a week, and I have had no payout stillI have tried to contact them, but they only give you an email addressNo phone number anywhere on their site! I have emailed them, several times, and no replyI am very upset! I will never do business with this ***pany again, and I suggest you don't eitherAs of this writing, they have 61% negative customer rating on Revdex.com, and only 36% positiveBut they still have a A+ ratingI don't see how that's possible with 2/negative reviewsDo NOT do business with this *
It's been a week since I completed the sale/order of my Gift Card and have yet to receive my *** gift card, I emailed them to let them know I failed to include the pin # and have not heard back, it's so aggravating that they do not have a customer service # to reach them at instead you have to email and hope to hear backAt this point I am in limbo, since the did not indicate I needed to mail in this gift card
I purchased two gift cards, of which I did not understand would be issued as a paper certificateAt the time of purchase, I thought that the site provided a filter for discount cards to be physically issued vs those to be emailed as a paper certificateUpon receiving the paper certificates, I called the customer seeking number on the paper certificate to verify the balanceI did reach someone but this representative could not validate the amount for the retail store, stating that the ccertificate was issued by a third partyI proceeded to contact cardpool for customer supportTheir chatbot is not set up to handle these more complex issues so I was not able to get any immediate supportI proceeded to send an email stating my concerns and provided contact informationThe stated turnaround time is 2-days for response, yet it has been over a week I sent a second email stating my dissatisfaction and have yet to hear back from their customer supportFurthermore, their customer sati
I placed order #*** on December 15, for two *** *** *** electronic gift cardsI have yet to receive the gift cards and have sent three emails asking where they areAll have gone unanswered
I listed several gift cards to be sold to this company including two Neiman Marcus Gift Cards each valued at $a pieceThese were listed on their web site to be sold to themI did not receive an email confirmation for the sale nor did I receive any paymentI contacted the company by phone and email at least times and receive zero response
I sold Cardpool a $*** giftcard and chose the *** Egift card payout optionIt has been days since I submitted that and finished it and I still have not received an email with the Egift cardIt seems cardpool is impossible to reach and never respond to anyone with a negative experience
On December 19, I sold my $** *** giftcard to Cardpool through their websiteI then mailed them this giftcard using the provided shipping labelAs of today January 4, I have not heard anything with regard to this sale and received no payment as agreedI have tried numerous times to email Cardpool and received no response, and tried calling them and have been unable to contact anyone from this company, I would like my payment for this giftcard, a resoponse, and tracking information
Recently over three weeks ago created an account to use there trade service which I was to send them *** gift cards priced at $each in exchange for a checkIn total I was to recieve $check from their advertisement via their website by submitting through mail *** first class which they provided forI printed the *** slip and then packaged the gift cards and their paper confirmation with all gift card numbers and information into a bubble mailer and shipped it out at the postal service nearby my residenceOver the last three weeks I have recieved nothing or any confirmation in regards to the transactionI have contacted them twice recently using their customer service provided email within the last daysNo contact from their company representatives workers has been heard and have not had a reply from anyone during this time presently only a confirmation email telling me somebody will reach out to me soonI was already skeptical about using this service but d
I purchased a $Best Buy eGiftCard from Cardpool.com on Feb11, (Order #***)When the card arrived, it contained in invalid gift card codeThe PIN number on the card contained a letter, when only numbers are allowedThe card was unable to be used at BestBuy.com OR in my local storeCardpool claims to have a 180-day purchase guarantee, so I contacted Cardpool support on February 12, about the invalid code, originally looking for a replacement gift card - I received no response apart from an automated "thanks for getting in touch with us"I attempted to contact Cardpool support AGAIN on February 15th, again with no response apart from the automated oneI feel this company is scamming me and am very upset about losing my money on a faulty gift card code with the company making absolutely ZERO effort to fix the situation
on 6/21/I sold my Best Buy gift card of to cardpool.com for transaction #***Its been nearly a month with no sign of my moneyI am a very mentally ill an disabled person and this has cause me a lot of undo stress because they informed I need this money for bills because a disabledI have been in contact with them many times and have had poor customer service they just say well usps says I could take up to weeks to arriveI've offer to have resend the new check out via ups over night and take the cost out of my an they've refusedI may now loose my apartment and cell which I have for medical reasonsthis whole situation has been handled very poorly and I don't know what action to take
I purchased a $gift card in February 2018, but when I tried using it at the store, it was denied I sent an email to customer service, but was told I needed to provide a "screenshot" of the denial as proof and was not given a refundThere is a "Year Purchase Guarantee" advertised on their website Though my purchase and situation falls under their guidelines in the guarantee, I was denied a refund I tried using my gift card once again, but of course it was denied I couldn't take a screenshot, because the computer screen from the register doesn't show that the gift card was declined Instead, I sent another email and provided the store manager's name & number All of this time and energy spent is not worth the meager savings at cardpool
I attempted to make a gift card exchange with carpool*** days ago to only receive one email stating they needed to verify information to complete the transaction, I sent them all the information requested only to wait days later and several emails later to get absolutely no response from this company what so ever, the service is horrible and I will not be doing business with them again
I tried to purchase a Home Depot gift cardThis was my first time from the Cardpool websiteI was a first time user, so I was supposed to get a $bonusI submitted my order on Feb 2ndI tried to contact them several timesI received automated messages that stated Thanks for getting in touch with us! We have received your email and will get back to you within the next few business daysEmails sent over Holiday weekend may experience a slight delay in response timePlease know that your email is very important to usWe answer emails in the order they are sent to us, so please refrain from updating an email prior to our response, which may affect the position of the request in our queue."
We will not be in office the weekends between Dec 24th to Jan 1stand will be observing the Holidays (closed for business) on Monday Dec 26th, Tuesday Dec 27th and Jan 2ndMessage was sent on Feb 13thI tried the week before, with the same auto responseI tried three times and then read all the negative reports on Revdex.comI researched and Filed a complaint with Blackhawk customer support, which I think Cardpool is a part ofOne day after I filed this complaint I received a message from CardpoolIt said Thank you for contacting Cardpool.com! We recently received your order, but we were unable to fulfill the order due to an inventory errorYou will not be charged for this orderWe apologize for the inconvenience this has causedPlease feel free to submit a new order through the Cardpool website if you are still interested in purchasing discounted gift cardsThis was Days after I first placed the order with no communication from themYesterday I received another E-Mail It said Thank you for your recent order with Cardpool.com! We recently tried to contact you regarding your gift card order when our processing department encountered an issue while shipping your orderWe have not received a response from you, so we have canceled your order and your credit card has not been chargedWe hope you consider doing business with us in the futureAfter wasting my time trying to get information about my order, I will never attempt another transaction with this companyI gave up personal information and luckily did not get charged for the gift card
I sent in a *** *** gift card for over $It took over two weeks and multiple emails finally received a response that my gift card was not activated and was being sent back to meThat email was on December I have sent multiple emails and messages through *** since then with only automated responsesAt this point I have not received an update or my gift card
I mistakenly purchased an electronic gift card that only allowed me to dine-out at a particular restaurant when I intended to dine-in I also did not even know how to use the code given Customer support emailed me soon after I contacted them and allowed me to exchange the electronic gift card for a physical gift card
Tried to sell a couple *** *** e-giftcards on 1/13/No response to the transaction and no response to the email I sent that day (even though the website states payment will be done in business day, and email responses will be done in 1-business days.)I finally received a reply today (1/26) saying they don't accept e-gift cards even though they explicitly say they do in their FAQ ***After calling them out on it, they say they aren't accepting AA e-giftcards, even though they are still accepting them on their site*** Currently they have $worth of giftcard numbers and PINs, and my credit card information
I sold over $worth of gift cards to CP on 1/10/Of course they say they will send a check within business day but over days go by and I never hear a word past them confirming my transaction numberI emailed them several times since 1/and didn't hear back until I finally starting messaging them on FacebookPrior to that, I emailed them saying I was interested in cancelling my order but not unless they can tell me what's going on with my orderAfter messaging on fb they finally reply to me and say in a nutshell "Oh sorry to see you go, we cancelled your transaction." I was furious because I didn't tell them to do that and start emailing them like crazy and on Fb trying to get them to complete my order so I didn't have to re-enter all my info and wait another damn week or moreThey said they fixed the issue and that someone would call me to verify the legitimacy of my cardsI was annoyed because why would that take over a week to finally call me and verify that?? The lady on the phone was OK, just asked where I bought them, why I bought them and why I wasn't using themShe didn't say sorry for the issue of cancelling my order, sorry for the delay in procressing and didn't even say thank you for using their service have a nice dayShe told me I would receive an email verifying my cards are legit and will be progress but didn't say whether or not they would then send me a checkThat was hours ago and I still haven't gotten an emailI will be harassing them almost daily until my check comes if comes to thatI especially warn anyone else please just use a different service!! Gift card granny is great at showing you other businesses who will pay you but you also should look up reviews before even using any!! This company has horrible customer service and they don't meet their email standard of business day at allYou're going to be waiting a week or more wondering if you are getting scammed
I purchased a $gift card to *** from their website and the code I received was invalidI tried contacting Cardpool three times via email and phone but never received a responseThey have sent me over a dozen promotional emails so I believe they have ignored my complaint for at least three months
I sold a gift card to Cardpool On 12/28/On 01/07/2018, I sent an email to their customer service asking why I haven't received the payout as it's been days after I sold the gift cardOn 01/12/2018, after days of no response, I sent a follow up email again asking why I still haven't received the payoutOn 01/17/2018, I sent a third email again asking what's going on and why they haven't responded to my former emailsConsidering it's well over the 7-days they claimed I should receive a check, and with no responses from their customer service after three attempts within the span of days, I believe cardpool has scammed me into selling my gift card to them in hopes of receiving a check
Ordered gift cards, received cards that were "account closed" Wrote to customer service- no reply Use a credit card if you buy from these people so you can dispute the charges when you get ripped off!
I went onto Cardpool.*** to sell my unused gift cardThere was an option to sell it instantly to them for an ***.*** gift cardI submitted my gift card number and credit card (why they want my credit card, I don't know!) and waitedIt was supposed to payout instantly with a gift card code, but it's been a week now and no card, no payoutI thought maybe they would instead put it on my credit card, and I can see where they verified it with my bankBut so far nothingIt's been a week, and I have had no payout stillI have tried to contact them, but they only give you an email addressNo phone number anywhere on their site! I have emailed them, several times, and no replyI am very upset! I will never do business with this ***pany again, and I suggest you don't eitherAs of this writing, they have 61% negative customer rating on Revdex.com, and only 36% positiveBut they still have a A+ ratingI don't see how that's possible with 2/negative reviewsDo NOT do business with this *
It's been a week since I completed the sale/order of my Gift Card and have yet to receive my *** gift card, I emailed them to let them know I failed to include the pin # and have not heard back, it's so aggravating that they do not have a customer service # to reach them at instead you have to email and hope to hear backAt this point I am in limbo, since the did not indicate I needed to mail in this gift card
I purchased two gift cards, of which I did not understand would be issued as a paper certificateAt the time of purchase, I thought that the site provided a filter for discount cards to be physically issued vs those to be emailed as a paper certificateUpon receiving the paper certificates, I called the customer seeking number on the paper certificate to verify the balanceI did reach someone but this representative could not validate the amount for the retail store, stating that the ccertificate was issued by a third partyI proceeded to contact cardpool for customer supportTheir chatbot is not set up to handle these more complex issues so I was not able to get any immediate supportI proceeded to send an email stating my concerns and provided contact informationThe stated turnaround time is 2-days for response, yet it has been over a week I sent a second email stating my dissatisfaction and have yet to hear back from their customer supportFurthermore, their customer sati
I placed order #*** on December 15, for two *** *** *** electronic gift cardsI have yet to receive the gift cards and have sent three emails asking where they areAll have gone unanswered
I listed several gift cards to be sold to this company including two Neiman Marcus Gift Cards each valued at $a pieceThese were listed on their web site to be sold to themI did not receive an email confirmation for the sale nor did I receive any paymentI contacted the company by phone and email at least times and receive zero response
I sold Cardpool a $*** giftcard and chose the *** Egift card payout optionIt has been days since I submitted that and finished it and I still have not received an email with the Egift cardIt seems cardpool is impossible to reach and never respond to anyone with a negative experience
On December 19, I sold my $** *** giftcard to Cardpool through their websiteI then mailed them this giftcard using the provided shipping labelAs of today January 4, I have not heard anything with regard to this sale and received no payment as agreedI have tried numerous times to email Cardpool and received no response, and tried calling them and have been unable to contact anyone from this company, I would like my payment for this giftcard, a resoponse, and tracking information
Recently over three weeks ago created an account to use there trade service which I was to send them *** gift cards priced at $each in exchange for a checkIn total I was to recieve $check from their advertisement via their website by submitting through mail *** first class which they provided forI printed the *** slip and then packaged the gift cards and their paper confirmation with all gift card numbers and information into a bubble mailer and shipped it out at the postal service nearby my residenceOver the last three weeks I have recieved nothing or any confirmation in regards to the transactionI have contacted them twice recently using their customer service provided email within the last daysNo contact from their company representatives workers has been heard and have not had a reply from anyone during this time presently only a confirmation email telling me somebody will reach out to me soonI was already skeptical about using this service but d
I purchased a $Best Buy eGiftCard from Cardpool.com on Feb11, (Order #***)When the card arrived, it contained in invalid gift card codeThe PIN number on the card contained a letter, when only numbers are allowedThe card was unable to be used at BestBuy.com OR in my local storeCardpool claims to have a 180-day purchase guarantee, so I contacted Cardpool support on February 12, about the invalid code, originally looking for a replacement gift card - I received no response apart from an automated "thanks for getting in touch with us"I attempted to contact Cardpool support AGAIN on February 15th, again with no response apart from the automated oneI feel this company is scamming me and am very upset about losing my money on a faulty gift card code with the company making absolutely ZERO effort to fix the situation
on 6/21/I sold my Best Buy gift card of to cardpool.com for transaction #***Its been nearly a month with no sign of my moneyI am a very mentally ill an disabled person and this has cause me a lot of undo stress because they informed I need this money for bills because a disabledI have been in contact with them many times and have had poor customer service they just say well usps says I could take up to weeks to arriveI've offer to have resend the new check out via ups over night and take the cost out of my an they've refusedI may now loose my apartment and cell which I have for medical reasonsthis whole situation has been handled very poorly and I don't know what action to take