I traded in a $gift card from *** on 12/20/to Cardpool.*** They stated I would received by email an *** Gift Card in the amount of $in exchange for the *** card in approximately business dayIt is now 12/28/I have sent several emails, which take days to get a response and am told it is being processedI received a phone call on 12/23/to verify my *** Card and was told my *** Gift Card would be delivered via email in the next dayThat was days ago and still no *** card from CardpoolWhen I go online to check status I am able to look up my account but it just keeps saying "in review" I cannot get an answer via email, nor can I get an answer using their *** phone #The recording says they cannot take my call and refer me to voice mail
On 2/22/I put in two orders to sell gift cards and received two different emails with transaction numbersThe emails included my offer amounts and stated they would send me a check in days of verifying my gift cardsAfter days I emailed support as my order showed as "In review" (CardPool does not have a customer service phone number)I did not receive a response, so on 3/I sent a *** message to Cardpool with my transaction numbers and requested an updateI then received emails from Cardpool stating my orders had been cancelledThe emails stated the processing center encountered an issue while processing the cards but they could not disclose any further specificsSince the original email offers I received said the checks would be sent when my gift cards were verified, one would assume that my transaction was cancelled because my gift cards could not be verified, but every single one of my gift cards has a valid balanceI noticed that in the time I received my offe
I've been attempting to contact Cardpool for the last week over phone, email, and even *** - I've heard absolutely no communication from any one of their employees
site says that they deliver online e-gift cards for trading in another card in up to one business dayit has been a week and I have sent several emails, messages, and tweets to this business with no response and no gift card in sighti am highly annoyed and think this is a bad business practice
Attempted to sell gift card at different kiosk locations with no successCustomer service was terrible when I called to open an issue ticket, and they did not follow up cancelling the transaction/refunding my card as statedI will never do business with this company again nor recommend their services to anyone
On 9/8/2017, I purchased an egift card from Cardpool It would not work in the store or on-lineI notified Cardpool via gmail as they do not have a phone number posted on their Home pageI called my bank to stop the transaction and the Bank told me to speak to someone at Cardpool and found their phone number for meI called # ***, and I was told that the gift certificate was non-refundable and would have to sell it backThen we were told to try it again as they could get it to workWe tried it in store and on-line - No LuckI tried to sell it back and now told, "we are not able to accept gift cards that were once part of our inventory." I do not know what to do now
I purchased a Lowes gift card from this businessThe value of the card was advertised at $in exchange for $The company delivered an email with the $gift card attachedUpon use the card was invalid and declined by LowesAttempts to replace to refund the amount were unsuccessful
On 11/08/I purchased a discounted electronic gift card from cardpool*** as a Christmas gift for my daughterThe gift card was to *** **, I paid $for an electronic gift card that was suppose to have a balance of $A couple days after Christmas we went shopping and used the gift card but there was only $available on the card - not the $I paid forI have sent a few emails (the only customer support contact info available) starting on 1/01/regarding this and I have not received a single responseTheir website states the following: "180-Day Purchase Guarantee - Cardpool is committed to making our customers happy by offering the highest level of service possibleIf you purchase any gift card from Cardpool, we guarantee it will be valid at the merchant and for the dollar amount specified on your orderWe make such guarantees for up to days from the date of your purchaseIf you are unable to redeem your card for the full amount specified in your
I ordered an e-mail gift card from www.cardpool***, under the impression that it would "usually take minutes or up to business day for delivery"It has now been a few days and after multiple emails between myself and Cardpool, I have still not received the card that I orderedI have requested a refund but they will not provide oneThe only responses I can get are from their automated email replies, which is also the only way to contact them
* *** *** *** *** *** *** ** ** *** *** *** *** ** *** *** *** *** I posted a gift card to sell a couple of days after Christmas; the sale was still pending until I canceled it a few minutes agoTheir site claims they pay sellers within one business day, which clearly isn't true, and I never heard a word from customer service
I purchased an e-gift card from Cardpool and when I went to use the gift card it had zero ($ 0) balance on it Order Number: *** - REI Gift Card purchased for $
I would like a refund for the purchase according to their policy
I sent in gift cards on January 8thThe website says that they will issue your pay out within business day of getting the cards I sentIts has been weeksI emailed customer service twice and they did not respond int he 1-business days eitherThere is no phone number to reach companyAt this point, I just want my cards back
I heard about a giftcard exchange company called Cardpool, I went to the website , read the customer reviews and felt it was a good company to do business withI sent them a *** *** giftcard worth $100, they said I would receive $in a check or *** giftcard, I went with the check option , printed out the free labels to send my giftcard to them, received an email confirming they received my giftcard and then on Dec 20th I received an email from them stating that my check was in the mail, it would take 3-business days ( up to weeks ) I waited patiently up to the week point, I then emailed and got a generic response about them not being open for regular business days due to the holidaysI found different phone numbers for them both go straight to voicemail, I have left several messages sent several emails and still no phone call , no check , not any kind of response to my issueI either want my check or giftcard back It is now Jan 30th 2017, I was "sent" a check D
Don't use cardpoolThey responded after they shipped physical cards that are supposed e cards to be used anywhere with info that they mailed the cards and they are physical cardsProbably end up returning because they wont arrive instantly as promisedSales are time sensitive but this company lied to the sell cardDying to see if I get the cards and they do work online
I sold a gift card through Cardpool and was promised payment in the form of an *** gift card within 10-daysNo card came and the company does not acknowledge my email requests for resolutionCard sold on 2/21/
I sent emails, asking them to help me log in, get a promo code, etc---no Response!
I finally was able to purchase a $Bed Bath and Beyond card for a discount, planning to give the gift card for a bridal shower gift, Cardpool's website said free shipping through USPS, so I assumed I would get a physical card, instead they send me an electronic gift card When I went to Bed an d Beyond they said you can only use that to purchase "on-line" stuff There was no where on their website that said they would send an "electronic gift card"Deceptive--especially when they boast No Shipping costs---very deceptive, they don't respond to emails and you can't call themThey need to be shut down! Terrible business practices--unethical!!!!!!!!!!!
Absent customer serviceI have emailed and called this organization multiple times after waiting days with still no response after my first email regarding an update on a gift card transactionMy gift card was mailed 1/2/and I still have not received the promised compensation by this organization and am extremely frustrated as they have completely ignored my follow up inquiriesI have to assume they essentially stole my gift card and now I am left with nothing in returnI packaged the gift card so it would not be obvious that a gift card was in the envelope as wellFor a professional organization to be this lacking in customer service is unacceptableWill never do business with them ever again and will warn others to stay away from this company
Please don't buy from this websiteBefore please your order try to contact themI checked all website did not find any online chat or phone number to be contactedThe only contact information you could find is email, but you will never get any response on any complaintI purchase a Home Depot printable gift card, which I went to Home Depot find it has only balance of $for a stated $I emailed them but I have never got response from the websiteI got lost on the purchaseI will never do any business with them
Purchased an instant online gift card from their site on 1/5/18, waited all day and did not receive notification, tried to contact the company through online chat, no one was available and only had automated chat that was not helpfulSent out an e-mail inquiring about the purchase did not get a response to my e-mailReceived e-mail on the 7th where a gift card number was enclosed but the number was not valid, sent out another e-mail on 1/7/and did not hear back from the company until 1/11/During this time, due to a concern of fraud, I filed a dispute with my credit card company for the chargesOn the 11th I requested a full refund due to the fact that the gift card was not valid and I had already made other arrangements with regard to purchasing the gift cardSurprisingly, they got back to me right away stating that they would not offer a refund
I traded in a $gift card from *** on 12/20/to Cardpool.*** They stated I would received by email an *** Gift Card in the amount of $in exchange for the *** card in approximately business dayIt is now 12/28/I have sent several emails, which take days to get a response and am told it is being processedI received a phone call on 12/23/to verify my *** Card and was told my *** Gift Card would be delivered via email in the next dayThat was days ago and still no *** card from CardpoolWhen I go online to check status I am able to look up my account but it just keeps saying "in review" I cannot get an answer via email, nor can I get an answer using their *** phone #The recording says they cannot take my call and refer me to voice mail
On 2/22/I put in two orders to sell gift cards and received two different emails with transaction numbersThe emails included my offer amounts and stated they would send me a check in days of verifying my gift cardsAfter days I emailed support as my order showed as "In review" (CardPool does not have a customer service phone number)I did not receive a response, so on 3/I sent a *** message to Cardpool with my transaction numbers and requested an updateI then received emails from Cardpool stating my orders had been cancelledThe emails stated the processing center encountered an issue while processing the cards but they could not disclose any further specificsSince the original email offers I received said the checks would be sent when my gift cards were verified, one would assume that my transaction was cancelled because my gift cards could not be verified, but every single one of my gift cards has a valid balanceI noticed that in the time I received my offe
I've been attempting to contact Cardpool for the last week over phone, email, and even *** - I've heard absolutely no communication from any one of their employees
site says that they deliver online e-gift cards for trading in another card in up to one business dayit has been a week and I have sent several emails, messages, and tweets to this business with no response and no gift card in sighti am highly annoyed and think this is a bad business practice
Attempted to sell gift card at different kiosk locations with no successCustomer service was terrible when I called to open an issue ticket, and they did not follow up cancelling the transaction/refunding my card as statedI will never do business with this company again nor recommend their services to anyone
On 9/8/2017, I purchased an egift card from Cardpool It would not work in the store or on-lineI notified Cardpool via gmail as they do not have a phone number posted on their Home pageI called my bank to stop the transaction and the Bank told me to speak to someone at Cardpool and found their phone number for meI called # ***, and I was told that the gift certificate was non-refundable and would have to sell it backThen we were told to try it again as they could get it to workWe tried it in store and on-line - No LuckI tried to sell it back and now told, "we are not able to accept gift cards that were once part of our inventory." I do not know what to do now
I purchased a Lowes gift card from this businessThe value of the card was advertised at $in exchange for $The company delivered an email with the $gift card attachedUpon use the card was invalid and declined by LowesAttempts to replace to refund the amount were unsuccessful
On 11/08/I purchased a discounted electronic gift card from cardpool*** as a Christmas gift for my daughterThe gift card was to *** **, I paid $for an electronic gift card that was suppose to have a balance of $A couple days after Christmas we went shopping and used the gift card but there was only $available on the card - not the $I paid forI have sent a few emails (the only customer support contact info available) starting on 1/01/regarding this and I have not received a single responseTheir website states the following: "180-Day Purchase Guarantee - Cardpool is committed to making our customers happy by offering the highest level of service possibleIf you purchase any gift card from Cardpool, we guarantee it will be valid at the merchant and for the dollar amount specified on your orderWe make such guarantees for up to days from the date of your purchaseIf you are unable to redeem your card for the full amount specified in your
I ordered an e-mail gift card from www.cardpool***, under the impression that it would "usually take minutes or up to business day for delivery"It has now been a few days and after multiple emails between myself and Cardpool, I have still not received the card that I orderedI have requested a refund but they will not provide oneThe only responses I can get are from their automated email replies, which is also the only way to contact them
* *** *** *** *** *** *** ** ** *** *** *** *** ** *** *** *** *** I posted a gift card to sell a couple of days after Christmas; the sale was still pending until I canceled it a few minutes agoTheir site claims they pay sellers within one business day, which clearly isn't true, and I never heard a word from customer service
I purchased an e-gift card from Cardpool and when I went to use the gift card it had zero ($ 0) balance on it Order Number: *** - REI Gift Card purchased for $
I would like a refund for the purchase according to their policy
I sent in gift cards on January 8thThe website says that they will issue your pay out within business day of getting the cards I sentIts has been weeksI emailed customer service twice and they did not respond int he 1-business days eitherThere is no phone number to reach companyAt this point, I just want my cards back
I heard about a giftcard exchange company called Cardpool, I went to the website , read the customer reviews and felt it was a good company to do business withI sent them a *** *** giftcard worth $100, they said I would receive $in a check or *** giftcard, I went with the check option , printed out the free labels to send my giftcard to them, received an email confirming they received my giftcard and then on Dec 20th I received an email from them stating that my check was in the mail, it would take 3-business days ( up to weeks ) I waited patiently up to the week point, I then emailed and got a generic response about them not being open for regular business days due to the holidaysI found different phone numbers for them both go straight to voicemail, I have left several messages sent several emails and still no phone call , no check , not any kind of response to my issueI either want my check or giftcard back It is now Jan 30th 2017, I was "sent" a check D
Don't use cardpoolThey responded after they shipped physical cards that are supposed e cards to be used anywhere with info that they mailed the cards and they are physical cardsProbably end up returning because they wont arrive instantly as promisedSales are time sensitive but this company lied to the sell cardDying to see if I get the cards and they do work online
I sold a gift card through Cardpool and was promised payment in the form of an *** gift card within 10-daysNo card came and the company does not acknowledge my email requests for resolutionCard sold on 2/21/
I sent emails, asking them to help me log in, get a promo code, etc---no Response!
I finally was able to purchase a $Bed Bath and Beyond card for a discount, planning to give the gift card for a bridal shower gift, Cardpool's website said free shipping through USPS, so I assumed I would get a physical card, instead they send me an electronic gift card When I went to Bed an d Beyond they said you can only use that to purchase "on-line" stuff There was no where on their website that said they would send an "electronic gift card"Deceptive--especially when they boast No Shipping costs---very deceptive, they don't respond to emails and you can't call themThey need to be shut down! Terrible business practices--unethical!!!!!!!!!!!
Absent customer serviceI have emailed and called this organization multiple times after waiting days with still no response after my first email regarding an update on a gift card transactionMy gift card was mailed 1/2/and I still have not received the promised compensation by this organization and am extremely frustrated as they have completely ignored my follow up inquiriesI have to assume they essentially stole my gift card and now I am left with nothing in returnI packaged the gift card so it would not be obvious that a gift card was in the envelope as wellFor a professional organization to be this lacking in customer service is unacceptableWill never do business with them ever again and will warn others to stay away from this company
Please don't buy from this websiteBefore please your order try to contact themI checked all website did not find any online chat or phone number to be contactedThe only contact information you could find is email, but you will never get any response on any complaintI purchase a Home Depot printable gift card, which I went to Home Depot find it has only balance of $for a stated $I emailed them but I have never got response from the websiteI got lost on the purchaseI will never do any business with them
Purchased an instant online gift card from their site on 1/5/18, waited all day and did not receive notification, tried to contact the company through online chat, no one was available and only had automated chat that was not helpfulSent out an e-mail inquiring about the purchase did not get a response to my e-mailReceived e-mail on the 7th where a gift card number was enclosed but the number was not valid, sent out another e-mail on 1/7/and did not hear back from the company until 1/11/During this time, due to a concern of fraud, I filed a dispute with my credit card company for the chargesOn the 11th I requested a full refund due to the fact that the gift card was not valid and I had already made other arrangements with regard to purchasing the gift cardSurprisingly, they got back to me right away stating that they would not offer a refund
Ordered $worth of gift cards, two arrived already usedAsked for refund on those two, have not heard anything for days since I emailed customer service