I purchased gift cards from companyHowever when going to utilize the gift cards only of the gift cards workedDespite having paid for all I have contacted support multiple times on site with no response
My complaint is with CardpoolOn 2/2/I purchased $*** gift card for $After the purchase Cardpool sent me (1) $gift card and (1) $gift cardThe $card worked fine but the $card has $balanceI emailed the Cardpool Customer Service “***” on attemptsOn 2/2, 2/and 2/and have not received a follow up responseI only received this automated response: "Thanks for getting in touch with us! We have received your email and will get back to you within the next few business daysEmails sent over Holiday weekends may experience a slight delay in response timePlease know that your email is very important to usWe answer emails in the order they are sent to us, so please refrain from updating an email prior to our response, which may affect the position of the request in our queue."
Fabricated statements on the website promising e-mail delivery as well as incompetent and rude customer service representativesI was in need of a gift card to purchase some shoes on ***.com last nightI saw that cardpool.com had the required amount and I placed the order expecting to receive the gift card via e-mail soon thereafterI did not imagine the frustration the verification process and horrible the customer service I would have to go throughI answered all of the questions through their website verification successfully but the gift card was not delivered via e-mail nor was there any status update on the websiteI received a call this morning from a ***, who left a voice mail with a number to call backI called at least times without a responseI don't understand the point of this redundancy to ask the same verification questions over the phone as well as onlineNot only is the "instant e-mail delivery" promise a huge disappointment and fabrication, this co
Cardpool has confiscated my $Nordstrom gift card They electronically took all of my card exchange information, upon logging in, they required that I change my password because they've updated their systemwhen I do, I've continuously get an error msgSo I can't loginmy gift card that I wanted to exchange is now inactive on my end so I can't use itthey've sent me an email saying I've not completed the transaction to receive my exchange (so they're acknowledging they have the card monies) but I keep getting error msg when required to change my password to accommodate the new system I've sent two emails to support and a chat bot msg It's been 2weeks and still no answerThis is the worst of the worst!!!
I submitted my gift card information and on their website they say if you select to be reimbursed with an Amazon gift card, they send you information for an Amazon gift card WITHIN ONE business dayIt's been threeThey and never reimbursed me and I can't get a response from customer serviceNow I'm out a $gift card because of this company
Sold two gift cards to cardpool totally $ Was informed by email that I would receive my *** gift card by email typical within day and that it may take up to additional days during the holidays It's been 1/weeks and no *** gift card
Over the past week and half, I've called costumer support numerous times I could never get through to live person Left multiple messages I have not gotten a response emailed costumer support multiple times I have not gotten a response
NON EXISTING COSTUMER SUPPORT There appears to be no way to contact cardpool to resolve the issue
I listed two gift cards on Cardpool's website and I called them either the same day or next day to answer the verification questions regarding the gift cardsI have done transactions with the company prior to this transaction (with no issues) and because of this I know to call them instead of waiting for them to call me regarding the verification processI answered the verification questions and they forwarded the details to the department that sends paymentTypically it takes a day or two and I receive an email that payment has been sent I never received an email so a day or two later I called the verification department and they said I had to email the payment department as they do not have a phone numberI sent an email and never received any responseI waited and kept checking their website to see if there were any updates, the status of the transaction kept saying," pending review" as it still does to this dayI sent another email on March that said the following: (acco
I sold my gifts cards to cardpool.com and after weeks, they send me an email stating that the order was cancelled and that they are unable to send me by cards back.I been trying to contact them several times however I have not luckTo ke I feel like this company is scamming consumers and stealing they cards and moneyThank you
This transaction with Cardpool was conducted on February via eBay, in which Cardpool operates under the name "giftcardoutlet" The transaction involved the purchase of discounted Gamestop gift cards in the amount of $each, with a total purchase price of $
As with any other purchase of merchandise on eBay, I accepted in good faith that this transaction would be for the purchase of physical gift cards with an existing balance based on the item description attached by Cardpool ("GameStop Pre-Owned Gift Card $- 10% OFF - US Mail Delivery - Paper or Plastic") Payment was processed at the point-of-sale through Paypal as is the default option for eBay purchases What I learned subsequent to the purchase from my banking institution is that Cardpool coded this transaction using Merchant Category Code ***, which is for cash-based transactions/cash advances This is a misrepresentation, on the part of Cardpool, of the nature of the purchase for "Paper or Plastic", "P
I ordered a gift "card" from cardpoolI noted that they are a Revdex.com A+ rated business which weighed heavily in my purchase choiceOnce the purchase was acknowledged by the business via email it stated that the gift "card" was actually an online "code" that could only be used online ONLY and not in storesThis type of "card" does not fit my need and so I immediately contacted cardpool to return the itemThe response from the company took several days and came via emailThe customer service representative stated that what I bought was not refundableThis is not stated on the site in plain view, nor are you asked to acknowledge this when you buy such a "card"I believe that these are purposefully deceitful practices."
I sold CardPool $in *** *** gift cards on 12/17/On that same date, I received an email from them stating that they have processed the gift cards (transaction #***) and mailed a check in the amount of $that would arrive within 3-business daysThey also said that "now that you've sold these gift cards to us, it is your responsibility to ensure these gift cards are not used by accidentFailure to do so will result in fees charged to your credit card"The check never arrivedI emailed customer support on 1/and 1/(there is no other way to get in contact with them other than email)I received an auto response that they would get back to me in the next few days which never happenedI destroyed the gift cards so that they didn't accidentally get usedAnd now I have no check from CardPool and no gift cards
I've spent $with Cardpool and they have not delivered any product back to meThe first *** *** card of $never came in the ***The second eCode had a value of $when it was supposed to be $of valueI've sent emails to their *** mailbox with no responseWhat are they doing? They advertise good Revdex.com ratings on their website
SCAM ALERT!! Bought a gift card but it was invalidContacted them in every possible way but no response! They posted on *** regularly but won't answer your messageWhen I commented about my problem on their *** post, they just deleted it! I saw another person posted her problem too, it was too deletedThis is clearly a scam behaviorIf you would like to take a risk and buy from them, be prepared that if you have a problem, no one will answer your email or messageThey don't have a phone number to call even for an urgent matter, all you can do is to wait for them to reply you some day which never happensThey do have a phone number for bulk sellers who do business with them but when you call, there's only an automated system telling you to leave them your number and they will call you back but this too never happens
Cardpool rescinded offer stating "we're not able to disclose any further specifics regarding this process" On I used the Cardpool website to sell a $Best Buy gift card that I received from my brother in December 2015, i.e., the card is only three months oldI received an offer from Cardpool for $which I acceptedOn I received an email message from Cardpool that stated: "We recently received your gift card code transaction but our processing center encountered an issue while processing your cardsOur risk assessment team has determined that we aren't able to accept the transaction at this timeWe have cancelled the transaction and are returning ownership of the gift cards to youUnfortunately, we're not able to disclose any further specifics regarding this process." In the first place this gift card is perfectly valid, and there can be no reason whatsoever that any problem could existSecondly, the fact that Cardpool stated it refuses to provide sp
Cardpool sold me an electronic *** gift card on January 24th that they told me I could print and use at a retail locationWhat they actually sent me was a code that can not be printed, can not be used and is coming up invaild via ***s websiteI told them immediately of the issue and they have never responded to three emails
Cardpool commits to payment for purchased gift cards with an ***.com gift card for an agreed upon amount within one hourThey have not delivered payment via email for four days, and have failed to respond to numerous emailsThis is fraud
I've used cardpool more than a few times, for everything from $gift cards to Panera to thousands of dollars in gift cards to Lowe'sNever had much of a problem, until recentlyI visited a Gander Mountain store on Friday night, and had my eye on some gearSo I went to cardpool and tried to purchase some gift cards to receive a small discountThe order went through, received a confirmation, and sat patiently waiting for them to be deliveredHowever, about hours later I received an email stating that the risk management department cancelled my orderThat's it, no explanation, no question, no follow ups or confirmations of anythingJust cancelledI have two big complaints about thisFirst, I've used cardpool many times, and have never had a problemI used the same account info, the same credit card, email, etcIn fact, I've purchased thousands of dollars in Lowe's gift cards when I updated my appliancesSo why all of a sudden is this time different?
Secondly, if they suspected something, why wouldn't have cardpool given me a call? An email? Anything?!? I know they have my numberThey called me the very first time I used themThey call everybody the first timeSo why couldn't they have called and said there was a problem? Or that something was off? NopeNadaJust cancel my orderThen the strange thing is, the very gift cards I was trying to purchaseThey all aren't available when I immediately went and lookedI believe they sold them to somebody else, and I was the unlucky fellow who got the order cancelledIn any event, I wrote cardpool complaining, and told them that I'd like to close my account if they were using shady business practices, and they closed my accountNo questions asked, no we'll make it up to you since you've been a good long term customer, just see-yaI will NEVER use cardpool againThere are better options
I purchased a $panera bread gift card on 2/21/(order #28150511), they had one year guaranteeI last used the gift card on 4/18/18, I still had a balance of $(I had email proof)I tried to use it on 5/22/but told the balance was zeroI contacted Panera bread but they said they are not responsible for third party purchaseI contacted *** several times starting from 5/22/18, I left them messages several timestoday is 6/4/18, I still haven't heard backPlease refund me the money
I submitted a gift card via the *** Website in the amount of $and in return was to be receiving a check in the amount of $This was submitted on the 7th of February and I then received an email on the the of February stating that between to business days I would be receiving a check in the mailIt is now the 22nd of February and nothing has been mailed to meI have emailed over times and know one has reached out to meI have called the number on the back of my gift card today and found out that *** cashed the entire balance out on February 16th!! I need a representative to call me and sort this out, my phone number is ***I also need to get paid ASAP! If *** doesn't reach out to me in a timely manner, I will be taking this matter to the police and filing a claim against ***
I purchased gift cards from companyHowever when going to utilize the gift cards only of the gift cards workedDespite having paid for all I have contacted support multiple times on site with no response
My complaint is with CardpoolOn 2/2/I purchased $*** gift card for $After the purchase Cardpool sent me (1) $gift card and (1) $gift cardThe $card worked fine but the $card has $balanceI emailed the Cardpool Customer Service “***” on attemptsOn 2/2, 2/and 2/and have not received a follow up responseI only received this automated response: "Thanks for getting in touch with us! We have received your email and will get back to you within the next few business daysEmails sent over Holiday weekends may experience a slight delay in response timePlease know that your email is very important to usWe answer emails in the order they are sent to us, so please refrain from updating an email prior to our response, which may affect the position of the request in our queue."
Fabricated statements on the website promising e-mail delivery as well as incompetent and rude customer service representativesI was in need of a gift card to purchase some shoes on ***.com last nightI saw that cardpool.com had the required amount and I placed the order expecting to receive the gift card via e-mail soon thereafterI did not imagine the frustration the verification process and horrible the customer service I would have to go throughI answered all of the questions through their website verification successfully but the gift card was not delivered via e-mail nor was there any status update on the websiteI received a call this morning from a ***, who left a voice mail with a number to call backI called at least times without a responseI don't understand the point of this redundancy to ask the same verification questions over the phone as well as onlineNot only is the "instant e-mail delivery" promise a huge disappointment and fabrication, this co
Cardpool has confiscated my $Nordstrom gift card They electronically took all of my card exchange information, upon logging in, they required that I change my password because they've updated their systemwhen I do, I've continuously get an error msgSo I can't loginmy gift card that I wanted to exchange is now inactive on my end so I can't use itthey've sent me an email saying I've not completed the transaction to receive my exchange (so they're acknowledging they have the card monies) but I keep getting error msg when required to change my password to accommodate the new system I've sent two emails to support and a chat bot msg It's been 2weeks and still no answerThis is the worst of the worst!!!
I submitted my gift card information and on their website they say if you select to be reimbursed with an Amazon gift card, they send you information for an Amazon gift card WITHIN ONE business dayIt's been threeThey and never reimbursed me and I can't get a response from customer serviceNow I'm out a $gift card because of this company
Sold two gift cards to cardpool totally $ Was informed by email that I would receive my *** gift card by email typical within day and that it may take up to additional days during the holidays It's been 1/weeks and no *** gift card
Over the past week and half, I've called costumer support numerous times I could never get through to live person Left multiple messages I have not gotten a response emailed costumer support multiple times I have not gotten a response
NON EXISTING COSTUMER SUPPORT There appears to be no way to contact cardpool to resolve the issue
Customer service never responded to my concern of unable to use giftcards due to invalid and zero balance
I listed two gift cards on Cardpool's website and I called them either the same day or next day to answer the verification questions regarding the gift cardsI have done transactions with the company prior to this transaction (with no issues) and because of this I know to call them instead of waiting for them to call me regarding the verification processI answered the verification questions and they forwarded the details to the department that sends paymentTypically it takes a day or two and I receive an email that payment has been sent I never received an email so a day or two later I called the verification department and they said I had to email the payment department as they do not have a phone numberI sent an email and never received any responseI waited and kept checking their website to see if there were any updates, the status of the transaction kept saying," pending review" as it still does to this dayI sent another email on March that said the following: (acco
I sold my gifts cards to cardpool.com and after weeks, they send me an email stating that the order was cancelled and that they are unable to send me by cards back.I been trying to contact them several times however I have not luckTo ke I feel like this company is scamming consumers and stealing they cards and moneyThank you
This transaction with Cardpool was conducted on February via eBay, in which Cardpool operates under the name "giftcardoutlet" The transaction involved the purchase of discounted Gamestop gift cards in the amount of $each, with a total purchase price of $
As with any other purchase of merchandise on eBay, I accepted in good faith that this transaction would be for the purchase of physical gift cards with an existing balance based on the item description attached by Cardpool ("GameStop Pre-Owned Gift Card $- 10% OFF - US Mail Delivery - Paper or Plastic") Payment was processed at the point-of-sale through Paypal as is the default option for eBay purchases What I learned subsequent to the purchase from my banking institution is that Cardpool coded this transaction using Merchant Category Code ***, which is for cash-based transactions/cash advances This is a misrepresentation, on the part of Cardpool, of the nature of the purchase for "Paper or Plastic", "P
I ordered a gift "card" from cardpoolI noted that they are a Revdex.com A+ rated business which weighed heavily in my purchase choiceOnce the purchase was acknowledged by the business via email it stated that the gift "card" was actually an online "code" that could only be used online ONLY and not in storesThis type of "card" does not fit my need and so I immediately contacted cardpool to return the itemThe response from the company took several days and came via emailThe customer service representative stated that what I bought was not refundableThis is not stated on the site in plain view, nor are you asked to acknowledge this when you buy such a "card"I believe that these are purposefully deceitful practices."
I sold CardPool $in *** *** gift cards on 12/17/On that same date, I received an email from them stating that they have processed the gift cards (transaction #***) and mailed a check in the amount of $that would arrive within 3-business daysThey also said that "now that you've sold these gift cards to us, it is your responsibility to ensure these gift cards are not used by accidentFailure to do so will result in fees charged to your credit card"The check never arrivedI emailed customer support on 1/and 1/(there is no other way to get in contact with them other than email)I received an auto response that they would get back to me in the next few days which never happenedI destroyed the gift cards so that they didn't accidentally get usedAnd now I have no check from CardPool and no gift cards
I've spent $with Cardpool and they have not delivered any product back to meThe first *** *** card of $never came in the ***The second eCode had a value of $when it was supposed to be $of valueI've sent emails to their *** mailbox with no responseWhat are they doing? They advertise good Revdex.com ratings on their website
SCAM ALERT!! Bought a gift card but it was invalidContacted them in every possible way but no response! They posted on *** regularly but won't answer your messageWhen I commented about my problem on their *** post, they just deleted it! I saw another person posted her problem too, it was too deletedThis is clearly a scam behaviorIf you would like to take a risk and buy from them, be prepared that if you have a problem, no one will answer your email or messageThey don't have a phone number to call even for an urgent matter, all you can do is to wait for them to reply you some day which never happensThey do have a phone number for bulk sellers who do business with them but when you call, there's only an automated system telling you to leave them your number and they will call you back but this too never happens
Cardpool rescinded offer stating "we're not able to disclose any further specifics regarding this process" On I used the Cardpool website to sell a $Best Buy gift card that I received from my brother in December 2015, i.e., the card is only three months oldI received an offer from Cardpool for $which I acceptedOn I received an email message from Cardpool that stated: "We recently received your gift card code transaction but our processing center encountered an issue while processing your cardsOur risk assessment team has determined that we aren't able to accept the transaction at this timeWe have cancelled the transaction and are returning ownership of the gift cards to youUnfortunately, we're not able to disclose any further specifics regarding this process." In the first place this gift card is perfectly valid, and there can be no reason whatsoever that any problem could existSecondly, the fact that Cardpool stated it refuses to provide sp
Cardpool sold me an electronic *** gift card on January 24th that they told me I could print and use at a retail locationWhat they actually sent me was a code that can not be printed, can not be used and is coming up invaild via ***s websiteI told them immediately of the issue and they have never responded to three emails
Cardpool commits to payment for purchased gift cards with an ***.com gift card for an agreed upon amount within one hourThey have not delivered payment via email for four days, and have failed to respond to numerous emailsThis is fraud
I've used cardpool more than a few times, for everything from $gift cards to Panera to thousands of dollars in gift cards to Lowe'sNever had much of a problem, until recentlyI visited a Gander Mountain store on Friday night, and had my eye on some gearSo I went to cardpool and tried to purchase some gift cards to receive a small discountThe order went through, received a confirmation, and sat patiently waiting for them to be deliveredHowever, about hours later I received an email stating that the risk management department cancelled my orderThat's it, no explanation, no question, no follow ups or confirmations of anythingJust cancelledI have two big complaints about thisFirst, I've used cardpool many times, and have never had a problemI used the same account info, the same credit card, email, etcIn fact, I've purchased thousands of dollars in Lowe's gift cards when I updated my appliancesSo why all of a sudden is this time different?
Secondly, if they suspected something, why wouldn't have cardpool given me a call? An email? Anything?!? I know they have my numberThey called me the very first time I used themThey call everybody the first timeSo why couldn't they have called and said there was a problem? Or that something was off? NopeNadaJust cancel my orderThen the strange thing is, the very gift cards I was trying to purchaseThey all aren't available when I immediately went and lookedI believe they sold them to somebody else, and I was the unlucky fellow who got the order cancelledIn any event, I wrote cardpool complaining, and told them that I'd like to close my account if they were using shady business practices, and they closed my accountNo questions asked, no we'll make it up to you since you've been a good long term customer, just see-yaI will NEVER use cardpool againThere are better options
I purchased a $panera bread gift card on 2/21/(order #28150511), they had one year guaranteeI last used the gift card on 4/18/18, I still had a balance of $(I had email proof)I tried to use it on 5/22/but told the balance was zeroI contacted Panera bread but they said they are not responsible for third party purchaseI contacted *** several times starting from 5/22/18, I left them messages several timestoday is 6/4/18, I still haven't heard backPlease refund me the money
I submitted a gift card via the *** Website in the amount of $and in return was to be receiving a check in the amount of $This was submitted on the 7th of February and I then received an email on the the of February stating that between to business days I would be receiving a check in the mailIt is now the 22nd of February and nothing has been mailed to meI have emailed over times and know one has reached out to meI have called the number on the back of my gift card today and found out that *** cashed the entire balance out on February 16th!! I need a representative to call me and sort this out, my phone number is ***I also need to get paid ASAP! If *** doesn't reach out to me in a timely manner, I will be taking this matter to the police and filing a claim against ***