This is regarding my order *** placed on May 21st, I tried to contact *** to get refund for two $*** gift card for which I paid $each ($in total)These two cards have been used before I had a chance to use themThe card numbers are as following: *** *** According to the Year Guarantee Policy offered by ***, I am requesting for a refund of $
I traded in a $gift card in exchange for an Amazon e-gift cardThe website and my confirmation email said I should receive my payment within hoursdays went by before I submitted an email complaint to their support systemI received an automatic reply that stated it could take anywhere from 1-business days to get back to me and that if I were to submit another request, my support ticket would be dropped to the back of the lineThis was days agoIt has now been days since I sold them my gift cardI have not received any contact from their support, even after calling every number I could find and using their awful chat feature on their websiteThey have stolen my money and they will steal yours tooDO NOT TRUST THEM
Merchant promises up front "instant" delivery of purchased gift cards yet after they get your credit card and the purchase is made they inform you that your card will not be delivered instantly but rather can take a full business day of longerThis is clearly deceptive as the cards for sale on their site are specifically labeled "instant" and clearly they are not
I purchased an ecard from Cardpool*** on the morning of Wednesday, March 21, The purchase was for a $electronic gift card for *** and the total I paid for the card was $The order number is *** When I read how long it would take for me to receive my electronic gift card in my inbox via email, the frequently asked questions page on their website stated that it usually takes only minutes but can sometimes take up to one business dayI have a screenshot photo of this information and I am more than willing to provide it as proofI made the purchaseHowever, when I made the purchase, the confirmation email said I may not receive it for up to business days or more, which I can also provide as proof if necessaryTheir information led me to make a purchase that I would not have otherwiseAdditionally, I emailed their customer service to make inquiries about my orderI got only an automated response and have yet to receive any actual response from an
I ordered electronic gift cards Two got canceled, saying it was a mistake in inventory I relieved the cancellation e-mails The website said the others were shipped, and were supposed to have been e-mailed to me, but, I did not receive those emails Called and was told they verify when they purchase them, but, do not verify again until they are soldThey listed in excess of more just like one that was canceled, but, they could not sub one of thoseBuyer bewareI will not shop with them againI should not have to call to complain to get what I paid for
I paid for $worth of cards and never received themYou cannot get in touch with anyone from customer serviceThey will hang up on youHad to file a claim with my bank to get money back
Placed an order for just one $card They replied there was an inventory error (a common excuse apparently) and promised to send it soon, but also cancelled the order I couldn't tell whether to expect the card or not Customer Service's response to this question was unclear and without resolution
I purchased *** *** gift cards on 9/19/2016, the order number is ***I used them to purchase *** * plus, however, one of the card has a $balanceI sent an email to their customer support, I have not yet received a respond back, it have been over business dayThe number of the card in question ends with ***All the cards should have a value of $each, but of the cards has a $balance
Paid $for a gift card and they sent it to the wrong address even when notified before shippingNever received gift cardCardpool will not tefund my money and do not reply to my emails concerning this matter
I ordered discounted gift cards from this firm several weeks agoThey cost me $After weeks from the ship date, I contacted Cardpool and asked for the status of my orderCardpool claims that all seven gift cards were used at a *** store about miles from my homeI never received the gift cards nor have I ever used the *** store they claimed redeemed the gift cardsAbout weeks ago, I had the same situation with CardpoolI ordered about gift cards for nearly $and they were never deliveredafter a great deal of prodding from me, they refunded my purchare priceNo reason for the non delivery was offered to meI thought the firm simply forgot to ship the itemI continued to order the gift cards and had no further problems until nowThe company will not provide any proof of deliveryI am working with my credit card company to resolve the problem
I Sol;d them two gift cards Victoria secret balances were and and the transaction number is #*** they cancelled that and couple other cards the moneys on them but the two vc gift cars the balances are zero and I cant get a answer or email back to resolve the issue
On 12/15/2017, I purchased two gift cards in one transactionOne gift card with a $face value for $45, and a second with a $face value for $The $gift card was valid, but the $was notThe card # is not valid and therefore is unusableI have emailed cardpool customer service several times and have not yet heard back from themI have been unable to locate a phone # for customer serviceI would like a refund for the amount I paid for the card
After making an e-gift card purchase through their website back in December 29thI was to be given an email validating my purchaseI did not receive that email nor did I receive an email with my purchase codeI decided to contact their support pageTheir link to their "Contact Us" page is brokenIt was difficult to get a hold of them until by luck I found an email address to forward my concernUnfortunately after emails I have yet to hear from themStarting at December 30th to January 15th it has been over two whole weeks since this company has given any responseI am out $from a purchase I no longer needI demand a refund
I didn't think this qualified as an official complaint since I can assume the refund will actually go through 'sometime' this week
I purchased a gift card Monday 2/in the morningI received an auto email basically indicating I should receive it in the mail/email within 1-business daysThis is annoying that the email doesn't indicate whether it's mail or emailBy the 3rd day (Thursday) I sent an email saying 'I hope it arrives today' but no response until Monday (exactly a week from my purchase) that my order wasn't able to be processed and I can expect a refundTerrible experience and customer serviceI don't think I would've EVER received a response about my transaction if I hadn't reached outThere were no holidays to justify the delay to contradict their promisesI will never buy from this site again
If you want to lose your money, go ahead and orderIt takes forever to get an electronic card deliveredThey don't state that on their website until you place an orderUntil then, you send a refund request you get a canned response with a unprofessional and sarcastic replyI've ordered gift cards from other sites that delivered almost instantly that has a professional and courteous serviceMost of the time their site is downI don't understand how they can have an online business with a slow response timeMy advice for anyone looking for discount gift card is to steer clear from this companyIt's not worth the hassle
With some trepidation, I sent my $gas gift card with the prepaid envelope and their instructions It took a couple weeks to hear from them but in about two weeks they did alert me via email it was received Shortly thereafter, the credit for Amazon as I requested arrived via email The transaction went just fine I have since used the Amazon credit without any issuesIt would be helpful to a customer for Cardpool to use *** tracking for the prepaid envelopes so customers know a card was successfully received on Cardpool's end
I placed an order on 2/20/to purchase an e-gift cardI pod $I never received my gift cardI have tried contacting customer service via email and *** messenger sine 2/21/and have never received any response regarding my issueThey also do not have a phone number to call so I can’t not talk to a person
I have done business in the past with this website with no real problem until nowI recently purchased two gift AMC gift cards from them but only one had any valueAfter calling and emailing them several times, they did eventually respond to my emails by telling me that the gift card number was validAfter attempting to use the card in the theater, where it was declined, I looked the value up online myselfIt carried no balanceHorrible customer service and completely unacceptable response timesBottom line, I am out $and will never do business with them again
I sold Neiman Marcus e-gift cards to cardpool.com on JanEach gift card was worth $100, and cardpool.com agreed to pay me $for each gift cardAs soon as I submitted the orders (transactions *** *** ***), I received e-mails saying I would receive a check as soon as I mailed in the gift cardsI wrote back, telling them they were electronic gift cards, so I did not have any physical cards to sendI did not hear back from them within a few days, so I e-mailed againOn Feb-- two weeks after I sold my gift cards to cardpool.com -- I received a call from cardpool.com asking me to verify some information, which I didLater that day, I received an e-mail from cardpool.com saying the gift cards were accepted and would need more time for processingOn Feb8, I received another e-mail from cardpool.com, saying my orders were canceledI immediately wrote back, noting that I had already received confirmation that the gift cards had been acceptedI got a quick res
This is regarding my order *** placed on May 21st, I tried to contact *** to get refund for two $*** gift card for which I paid $each ($in total)These two cards have been used before I had a chance to use themThe card numbers are as following: *** *** According to the Year Guarantee Policy offered by ***, I am requesting for a refund of $
I traded in a $gift card in exchange for an Amazon e-gift cardThe website and my confirmation email said I should receive my payment within hoursdays went by before I submitted an email complaint to their support systemI received an automatic reply that stated it could take anywhere from 1-business days to get back to me and that if I were to submit another request, my support ticket would be dropped to the back of the lineThis was days agoIt has now been days since I sold them my gift cardI have not received any contact from their support, even after calling every number I could find and using their awful chat feature on their websiteThey have stolen my money and they will steal yours tooDO NOT TRUST THEM
Merchant promises up front "instant" delivery of purchased gift cards yet after they get your credit card and the purchase is made they inform you that your card will not be delivered instantly but rather can take a full business day of longerThis is clearly deceptive as the cards for sale on their site are specifically labeled "instant" and clearly they are not
I purchased an ecard from Cardpool*** on the morning of Wednesday, March 21, The purchase was for a $electronic gift card for *** and the total I paid for the card was $The order number is *** When I read how long it would take for me to receive my electronic gift card in my inbox via email, the frequently asked questions page on their website stated that it usually takes only minutes but can sometimes take up to one business dayI have a screenshot photo of this information and I am more than willing to provide it as proofI made the purchaseHowever, when I made the purchase, the confirmation email said I may not receive it for up to business days or more, which I can also provide as proof if necessaryTheir information led me to make a purchase that I would not have otherwiseAdditionally, I emailed their customer service to make inquiries about my orderI got only an automated response and have yet to receive any actual response from an
I ordered electronic gift cards Two got canceled, saying it was a mistake in inventory I relieved the cancellation e-mails The website said the others were shipped, and were supposed to have been e-mailed to me, but, I did not receive those emails Called and was told they verify when they purchase them, but, do not verify again until they are soldThey listed in excess of more just like one that was canceled, but, they could not sub one of thoseBuyer bewareI will not shop with them againI should not have to call to complain to get what I paid for
I paid for $worth of cards and never received themYou cannot get in touch with anyone from customer serviceThey will hang up on youHad to file a claim with my bank to get money back
Placed an order for just one $card They replied there was an inventory error (a common excuse apparently) and promised to send it soon, but also cancelled the order I couldn't tell whether to expect the card or not Customer Service's response to this question was unclear and without resolution
I purchased *** *** gift cards on 9/19/2016, the order number is ***I used them to purchase *** * plus, however, one of the card has a $balanceI sent an email to their customer support, I have not yet received a respond back, it have been over business dayThe number of the card in question ends with ***All the cards should have a value of $each, but of the cards has a $balance
Paid $for a gift card and they sent it to the wrong address even when notified before shippingNever received gift cardCardpool will not tefund my money and do not reply to my emails concerning this matter
I ordered discounted gift cards from this firm several weeks agoThey cost me $After weeks from the ship date, I contacted Cardpool and asked for the status of my orderCardpool claims that all seven gift cards were used at a *** store about miles from my homeI never received the gift cards nor have I ever used the *** store they claimed redeemed the gift cardsAbout weeks ago, I had the same situation with CardpoolI ordered about gift cards for nearly $and they were never deliveredafter a great deal of prodding from me, they refunded my purchare priceNo reason for the non delivery was offered to meI thought the firm simply forgot to ship the itemI continued to order the gift cards and had no further problems until nowThe company will not provide any proof of deliveryI am working with my credit card company to resolve the problem
I Sol;d them two gift cards Victoria secret balances were and and the transaction number is #*** they cancelled that and couple other cards the moneys on them but the two vc gift cars the balances are zero and I cant get a answer or email back to resolve the issue
On 12/15/2017, I purchased two gift cards in one transactionOne gift card with a $face value for $45, and a second with a $face value for $The $gift card was valid, but the $was notThe card # is not valid and therefore is unusableI have emailed cardpool customer service several times and have not yet heard back from themI have been unable to locate a phone # for customer serviceI would like a refund for the amount I paid for the card
Received gift card without a balanceOrder *** Tried contacting company several times with no response
After making an e-gift card purchase through their website back in December 29thI was to be given an email validating my purchaseI did not receive that email nor did I receive an email with my purchase codeI decided to contact their support pageTheir link to their "Contact Us" page is brokenIt was difficult to get a hold of them until by luck I found an email address to forward my concernUnfortunately after emails I have yet to hear from themStarting at December 30th to January 15th it has been over two whole weeks since this company has given any responseI am out $from a purchase I no longer needI demand a refund
I didn't think this qualified as an official complaint since I can assume the refund will actually go through 'sometime' this week
I purchased a gift card Monday 2/in the morningI received an auto email basically indicating I should receive it in the mail/email within 1-business daysThis is annoying that the email doesn't indicate whether it's mail or emailBy the 3rd day (Thursday) I sent an email saying 'I hope it arrives today' but no response until Monday (exactly a week from my purchase) that my order wasn't able to be processed and I can expect a refundTerrible experience and customer serviceI don't think I would've EVER received a response about my transaction if I hadn't reached outThere were no holidays to justify the delay to contradict their promisesI will never buy from this site again
If you want to lose your money, go ahead and orderIt takes forever to get an electronic card deliveredThey don't state that on their website until you place an orderUntil then, you send a refund request you get a canned response with a unprofessional and sarcastic replyI've ordered gift cards from other sites that delivered almost instantly that has a professional and courteous serviceMost of the time their site is downI don't understand how they can have an online business with a slow response timeMy advice for anyone looking for discount gift card is to steer clear from this companyIt's not worth the hassle
With some trepidation, I sent my $gas gift card with the prepaid envelope and their instructions It took a couple weeks to hear from them but in about two weeks they did alert me via email it was received Shortly thereafter, the credit for Amazon as I requested arrived via email The transaction went just fine I have since used the Amazon credit without any issuesIt would be helpful to a customer for Cardpool to use *** tracking for the prepaid envelopes so customers know a card was successfully received on Cardpool's end
I placed an order on 2/20/to purchase an e-gift cardI pod $I never received my gift cardI have tried contacting customer service via email and *** messenger sine 2/21/and have never received any response regarding my issueThey also do not have a phone number to call so I can’t not talk to a person
I have done business in the past with this website with no real problem until nowI recently purchased two gift AMC gift cards from them but only one had any valueAfter calling and emailing them several times, they did eventually respond to my emails by telling me that the gift card number was validAfter attempting to use the card in the theater, where it was declined, I looked the value up online myselfIt carried no balanceHorrible customer service and completely unacceptable response timesBottom line, I am out $and will never do business with them again
I sold Neiman Marcus e-gift cards to cardpool.com on JanEach gift card was worth $100, and cardpool.com agreed to pay me $for each gift cardAs soon as I submitted the orders (transactions *** *** ***), I received e-mails saying I would receive a check as soon as I mailed in the gift cardsI wrote back, telling them they were electronic gift cards, so I did not have any physical cards to sendI did not hear back from them within a few days, so I e-mailed againOn Feb-- two weeks after I sold my gift cards to cardpool.com -- I received a call from cardpool.com asking me to verify some information, which I didLater that day, I received an e-mail from cardpool.com saying the gift cards were accepted and would need more time for processingOn Feb8, I received another e-mail from cardpool.com, saying my orders were canceledI immediately wrote back, noting that I had already received confirmation that the gift cards had been acceptedI got a quick res