Cardpool has competitive prices and a good mix of gift cards and they ship quickly BUT if you have a problem such as a zero balance gift card that you purchased from them chances are real good that you will not receive anything from them First of all they do not have a phone line that you can call and if you send an email you will receive an automated rely that they will contact you in a couple of days and that's it ; you will not get another reply They have the worst customer service of any company that I have ever had the misfortune to deal withDO NOT BUY from Cardpool regardless of what they advertise Their one year warranty is nothing but a come on to get you to buy ;it is worthless *** *** *** *** *** *** * ** *** *** *** *** *** *** *** *** * When you steal from your customers your time in business is short I give them the lowest rating - star and they do not deserve it
I ordered $worth of "gift cards" from card pool only for them to send me fake gift card numbers and no pin numbers for said gift cardsI emailed customer service immediately since they do not provide a phone number to contact themThis was on Sunday 2/29/It is now 2/2/I have not heard ANYTHING from themNo even an apology or a way to resolve the issueThey just took my money and never looked backI ended up having to call my bank to let them knoow the situation and have them do a charge backIt's unfortunate since I hate having to get refunds or even a charge back
I just purchased this $giftcard and I need to book our flights immediately to see an ailing family memberWhen I entered the gift card information from the Delivery email, I get a notice that the giftcard has a $balance
I now have $tied up in this and can't afford to book while I wait for this to be resolved I am stuck with relying on a $card that is worth nothing, and the plane ticket prices may go up while I wait I have tried emailing, facebook posting, facebook messaging, and calling to get this resolved, but have no response to resolve
*** Order Confirmation (Order #***)
I purchased two gift cards from Cardpool for flowers for $each which were not accepted by the merchant at the point of purchase onlineflowers would not accept the two gift cards for a single purchaseThey stated they only accept one gift card per purchaseI contacted my local Consumers Affairs office and they told me the purchase of a gift card is CASH and that in New York Stae merchants must accept multi gifts toward a single purchaseThe Suffolk County Consumer Dept suggested contacting the New York State attorneys General Office to file a complaintGift cards are not coupons or a promotional item they represent CASH that the individual has paidI complain to Cardpool and requested a refund for my purchase within days and they refused to hono my requestCardpool is committing a willful fraud by selling a card which is not accepted
I've bought two gift cards from them and so far both had the balance that was statedOne still has a balance even two months after purchaseCustomer service is fairly quick to respond too, and they actually answer their phone when you call to verify your identity
The value does not match the advertised amountI contacted them on the day received by email on 2/4/I call twice and left messages and emailed a second time todayThere is no way to talk to a human
I purchased two Pier gift cards from cardpool.com for $on April On April 12, I tried using the gift cards online at Pier who cancelled the order and told me that the funds were being held as the gift cards sold to me were faultyPier suggested that cardpool needed to refund me and provided the number to their Loss Prevention team for cardpool to verifyPier could not give me any additional detail as I was not the original creator/owner of the gift cardsI have since tried to contact cardpool several times via their support email and the phone requesting a refund and have not received a replyCardpool purchases are supposed to come with a year guarantee that gift cards will be valid at the merchant
ZERO STARS-FRAUDNO PHONE NUMBER TO CALL AND THE GIFT CARDS WERE FAKESTILL HAVE NO RECEIVED MY REFUNDRIGHT AROUND CHRISTMAS TOOINFURIATING AND RIDICULOUS** * *** *** ** *** ***
I used the website to sell my gift cards on Offer - *** of worth in *** Gift cards and and Offer *** of worth in *** gift card and in *** gift cardI was promised $and $255, respectively in cash for these two order and was asked to mail the gift card using the pre paid shipping label they providedI sent those cards on July 6th and I still have not received any response from them yetI sent emails to them with no responseI called on the number a few times and every time it went on a voicemail and I left a message but no response
I recently ordered a gift card and received an e-mail from Cardpool stating the following:
*** *** *** *** *** *** *** ** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** ** ** *** *** *** *** *** ** *** *** ***
What kind of business writes a customer and says that you've been denied by a risk assessment team without giving further explanation as to why you were denied? I recently checked my credit score, and it's excellent So I doubt that's the reason I was denied Perhaps my credit card company blocked the purchase for security reasons However, I can't remedy that unless I'm aware of the problem The only two reasons I could think to explain the denied order is that they made a mistake and oversold the cards and were covering their mistake, or could they be scammers stealing credit card information?
In a follow up e-mail they also stated:
It is important to take note that the rejection of an order is not a negative reflection on you as a customer, nor is it an indication that future orders will also be cancelledPlease feel free to submit a new order through the Cardpool website if you are still interested in purchasing discounted gift cardsNow why would I ever place another order without knowing why my first order was denied by their risk assessment team? There is just too much inconsistency and a lack of being forthright in their communication for me to ever do business with them again
These people held my card information for over a week and would not answer emails regarding the delay Yesterday, I sent them an email saying that if they did not contact me within hrs, I was going to the FTC, the California AG, and you This morning they cancelled the transaction with no explanation
I listed *** * *** gift cards on Cardpool on 8/and 8/respectively and they got sold as well by 8/Today is 9/and I am still seeing the status as Shipped and I have not been paidI am much beyond the time allowed by stated service levels on cardpool.com and have written to their customer service twice as wellBut no responseMakes me think question their intentionsLogging this complaint so I can get paid for my cards
I sold a gift card to this company online and submitted my *** bank credit card information to verify my identityThe website guarantees near instant delivery of an *** gift card via electronic deliveryThis was Dec 23rd
I purchased over giftcards valued at over $2,from the businessOf those, giftcards did not work, valued at $each = $totalI contacted support because they guarantee all giftcards purchased through themThis was days ago and I have not received any response even though the automated ticketing message says they would reply within a few business daysI emailed them again days ago and day ago, as well as tried to call their customer support line only to receive a VM and no call back
I submitted an order online on 12/31/I have not received payment or any responses from customer service regarding the status of my orderI sold unwanted giftcards and when I checked the balance on those cards today, those cards could not be found; meaning the available balance has been cleared outI was reading some online reviews and have concerns that this company is involved in fraudI have made two attempts to contact Cardpool on 01/05/and 01/09/No response has been received
I sold a Target gift card to Cardpool on December 19, and received confirmation thereafter that the check was on its wayIt's been past the week deadline to receive my check for paymentI have sent two emails to cardpool and left a voice message but no one has called backI have sold to them in the past and received check but with all the complaints on-line now I am not sure if this company is legit anymore and need my check
Cardpool advertises that they purchase gift cards and you receive payment in a short amount of timeI sold a *** $credit card to them online on December 25th, and have yet to receive any acknowledgementOn my account it shows that the transaction is 'pending'I've sent numerous emails but have not received any response
I used Cardpool*** to sell some unwanted gift cardsThere is two ways to receive paymentTotaled amount of gift cards sold, can be put on an *** gift card or totaled amount can be sent to you by check via mailI opted for a check via mailFrom reading the details before entering in my unwanted gift cardsI was under the impression that the gift cards I have, did not need to be sent inAnd it states that payment will be sent out the next business dayIt has now been a month since I have entered in gift cards, totaling $and I have yet received any contact about my payment and there is no tracking eitherWhen I look at my account, the gift cards say pendingAt first I thought this was because I used my work computerI went home and used my own personal computer to enter in gift cards and it still states the same thing I have sent an email, have received no response and I have called and have gotten no where, with very little help from an actual personOr I have s
After several attempts, I cannot get anyone to respond to a gift card I bought and received it with a ZERO balanceThere is no way to contact this business except through an email and all you get back is an auto-generated response BIG SCAM!!
No customer support numberTook day under a week for them to say that my card was declined the sale process with no reasons to whyVery negative company if there are any problemsBe carefulI did sell a git card here years ago and it work but their service looks like it is too big or its own weight or own good
Cardpool has competitive prices and a good mix of gift cards and they ship quickly BUT if you have a problem such as a zero balance gift card that you purchased from them chances are real good that you will not receive anything from them First of all they do not have a phone line that you can call and if you send an email you will receive an automated rely that they will contact you in a couple of days and that's it ; you will not get another reply They have the worst customer service of any company that I have ever had the misfortune to deal withDO NOT BUY from Cardpool regardless of what they advertise Their one year warranty is nothing but a come on to get you to buy ;it is worthless *** *** *** *** *** *** * ** *** *** *** *** *** *** *** *** * When you steal from your customers your time in business is short I give them the lowest rating - star and they do not deserve it
I ordered $worth of "gift cards" from card pool only for them to send me fake gift card numbers and no pin numbers for said gift cardsI emailed customer service immediately since they do not provide a phone number to contact themThis was on Sunday 2/29/It is now 2/2/I have not heard ANYTHING from themNo even an apology or a way to resolve the issueThey just took my money and never looked backI ended up having to call my bank to let them knoow the situation and have them do a charge backIt's unfortunate since I hate having to get refunds or even a charge back
I just purchased this $giftcard and I need to book our flights immediately to see an ailing family memberWhen I entered the gift card information from the Delivery email, I get a notice that the giftcard has a $balance
I now have $tied up in this and can't afford to book while I wait for this to be resolved I am stuck with relying on a $card that is worth nothing, and the plane ticket prices may go up while I wait I have tried emailing, facebook posting, facebook messaging, and calling to get this resolved, but have no response to resolve
*** Order Confirmation (Order #***)
I purchased two gift cards from Cardpool for flowers for $each which were not accepted by the merchant at the point of purchase onlineflowers would not accept the two gift cards for a single purchaseThey stated they only accept one gift card per purchaseI contacted my local Consumers Affairs office and they told me the purchase of a gift card is CASH and that in New York Stae merchants must accept multi gifts toward a single purchaseThe Suffolk County Consumer Dept suggested contacting the New York State attorneys General Office to file a complaintGift cards are not coupons or a promotional item they represent CASH that the individual has paidI complain to Cardpool and requested a refund for my purchase within days and they refused to hono my requestCardpool is committing a willful fraud by selling a card which is not accepted
I've bought two gift cards from them and so far both had the balance that was statedOne still has a balance even two months after purchaseCustomer service is fairly quick to respond too, and they actually answer their phone when you call to verify your identity
The value does not match the advertised amountI contacted them on the day received by email on 2/4/I call twice and left messages and emailed a second time todayThere is no way to talk to a human
I purchased two Pier gift cards from cardpool.com for $on April On April 12, I tried using the gift cards online at Pier who cancelled the order and told me that the funds were being held as the gift cards sold to me were faultyPier suggested that cardpool needed to refund me and provided the number to their Loss Prevention team for cardpool to verifyPier could not give me any additional detail as I was not the original creator/owner of the gift cardsI have since tried to contact cardpool several times via their support email and the phone requesting a refund and have not received a replyCardpool purchases are supposed to come with a year guarantee that gift cards will be valid at the merchant
ZERO STARS-FRAUDNO PHONE NUMBER TO CALL AND THE GIFT CARDS WERE FAKESTILL HAVE NO RECEIVED MY REFUNDRIGHT AROUND CHRISTMAS TOOINFURIATING AND RIDICULOUS** * *** *** ** *** ***
I used the website to sell my gift cards on Offer - *** of worth in *** Gift cards and and Offer *** of worth in *** gift card and in *** gift cardI was promised $and $255, respectively in cash for these two order and was asked to mail the gift card using the pre paid shipping label they providedI sent those cards on July 6th and I still have not received any response from them yetI sent emails to them with no responseI called on the number a few times and every time it went on a voicemail and I left a message but no response
I recently ordered a gift card and received an e-mail from Cardpool stating the following:
*** *** *** *** *** *** *** ** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** ** ** *** *** *** *** *** ** *** *** ***
What kind of business writes a customer and says that you've been denied by a risk assessment team without giving further explanation as to why you were denied? I recently checked my credit score, and it's excellent So I doubt that's the reason I was denied Perhaps my credit card company blocked the purchase for security reasons However, I can't remedy that unless I'm aware of the problem The only two reasons I could think to explain the denied order is that they made a mistake and oversold the cards and were covering their mistake, or could they be scammers stealing credit card information?
In a follow up e-mail they also stated:
It is important to take note that the rejection of an order is not a negative reflection on you as a customer, nor is it an indication that future orders will also be cancelledPlease feel free to submit a new order through the Cardpool website if you are still interested in purchasing discounted gift cardsNow why would I ever place another order without knowing why my first order was denied by their risk assessment team? There is just too much inconsistency and a lack of being forthright in their communication for me to ever do business with them again
These people held my card information for over a week and would not answer emails regarding the delay Yesterday, I sent them an email saying that if they did not contact me within hrs, I was going to the FTC, the California AG, and you This morning they cancelled the transaction with no explanation
I listed *** * *** gift cards on Cardpool on 8/and 8/respectively and they got sold as well by 8/Today is 9/and I am still seeing the status as Shipped and I have not been paidI am much beyond the time allowed by stated service levels on cardpool.com and have written to their customer service twice as wellBut no responseMakes me think question their intentionsLogging this complaint so I can get paid for my cards
I sold a gift card to this company online and submitted my *** bank credit card information to verify my identityThe website guarantees near instant delivery of an *** gift card via electronic deliveryThis was Dec 23rd
I purchased over giftcards valued at over $2,from the businessOf those, giftcards did not work, valued at $each = $totalI contacted support because they guarantee all giftcards purchased through themThis was days ago and I have not received any response even though the automated ticketing message says they would reply within a few business daysI emailed them again days ago and day ago, as well as tried to call their customer support line only to receive a VM and no call back
I submitted an order online on 12/31/I have not received payment or any responses from customer service regarding the status of my orderI sold unwanted giftcards and when I checked the balance on those cards today, those cards could not be found; meaning the available balance has been cleared outI was reading some online reviews and have concerns that this company is involved in fraudI have made two attempts to contact Cardpool on 01/05/and 01/09/No response has been received
I sold a Target gift card to Cardpool on December 19, and received confirmation thereafter that the check was on its wayIt's been past the week deadline to receive my check for paymentI have sent two emails to cardpool and left a voice message but no one has called backI have sold to them in the past and received check but with all the complaints on-line now I am not sure if this company is legit anymore and need my check
Cardpool advertises that they purchase gift cards and you receive payment in a short amount of timeI sold a *** $credit card to them online on December 25th, and have yet to receive any acknowledgementOn my account it shows that the transaction is 'pending'I've sent numerous emails but have not received any response
I used Cardpool*** to sell some unwanted gift cardsThere is two ways to receive paymentTotaled amount of gift cards sold, can be put on an *** gift card or totaled amount can be sent to you by check via mailI opted for a check via mailFrom reading the details before entering in my unwanted gift cardsI was under the impression that the gift cards I have, did not need to be sent inAnd it states that payment will be sent out the next business dayIt has now been a month since I have entered in gift cards, totaling $and I have yet received any contact about my payment and there is no tracking eitherWhen I look at my account, the gift cards say pendingAt first I thought this was because I used my work computerI went home and used my own personal computer to enter in gift cards and it still states the same thing I have sent an email, have received no response and I have called and have gotten no where, with very little help from an actual personOr I have s
After several attempts, I cannot get anyone to respond to a gift card I bought and received it with a ZERO balanceThere is no way to contact this business except through an email and all you get back is an auto-generated response BIG SCAM!!
No customer support numberTook day under a week for them to say that my card was declined the sale process with no reasons to whyVery negative company if there are any problemsBe carefulI did sell a git card here years ago and it work but their service looks like it is too big or its own weight or own good