I mailed Cardpool a *** *** gift card for $on October 28th, and was told via their website my funds would be issued in day of receiving the cardThey agreed to send me a check for $They have not sent my check, and I can not get ahold of anybody via their phone number or emailIve left voicemails and sent emailI feel they may have stolen my valuable gift cardAccording to their website my card was received
I recently purchased a *** *** Improvement gift card on CardpoolThe $gift card had a zero balance upon arrivalI have contacted support every day for one week and have received no response
Have not received payment for my gift card sold to the websiteHave waited the minimum three weeks for a check to arrive and have contiued to contact customer service to no avail
On December 15, 2018, I attempted to sell a $*** *** gift card to CardpoolThe transaction went through and stated that I would be mailed a check in the amount of $within 5-business daysI’ve called *** *** *** *** *** on different occasions, both at the beginning of the day and the close of business Each time, I receive a recording, which states to leave your name and phone numberAs of today’s date, I HAVE NOT received ANY CHECK
I received an email response after submitting a gift card for sale that "Our risk assessment team has determined that we aren't able to accept the tr I received an email response after submitting a gift card for sale that "Our risk assessment team has determined that we aren't able to accept the transaction at this time."When I inquired as to the reason why, the company failed to provide the reason whyI did not do anything wrong, and the company has taken adverse action against me without providing the specifics as to whyWithout that information and knowing that I have not engaged in any criminal activity I am left wondering if it was because I had a foreign sounding name or any other discriminatory /profiling reason that I may have been flagged as a risk
I listed gift cards electronically on the Cardpool website on 12/26/and they are still listed as "In Review"The website states that holiday periods may extend the review process an additional business dayIt has now been over six business days and still "In Review"I have over $2,tied up over thisI have emailed twice and not received a response, even though the automatic reply said that I would within one business dayI have called several timesNo live person answers the phone and the voicemail prompts you to leave your numberI did this and no responseI attempted to solve my issue through the Chatbot but it does not understand anything I typeI am extremely dissatisfied with their "customer service" and only sold my gift cards to them because of their promise of quick paymentI now cannot sell my gift cards anywhere else because I have given Cardpool the numbersThey have not followed through with their online representations on which I relied when I chose
these guys are total crooksi am STILL WAITING to be paid for gift cards I've sold to themTransaction # ***, in facti have tried to contact them numerous times, and get either an auto response or no response at allCardpool, you better pay up! Buyers out there....BEWARE!!! Dont sell or buy from these scam artists
Entered gift cards for sale on January 1st and selected the Amazon gift card for paymentSite says the Amazon gift card should arrive in email within one hourHours passed and nothingConsidering it was a holiday I figured maybe that only applied on a business daymore days passed with nothing so I emailed support (there is no phone # to contact)Got an automated response saying someone should get back to me in 1-business daysmore days pass and I email them again, only to get the same automated responseI contact them on their Facebook page but no responseBy now I'm getting nervous due to having entered my debit card info as part of the selling processThankfully the balance on the gift cards was still there days now since I attempted to sell gift cards, I email them AGAIN stating that I would like to cancel my transactionThey reply almost immediately with a message saying they will cancel my transaction and they hope I will try their service in the futureUm, NOT LIKELY! I'm still worried this is a scam to collect personal info and bank account info so just to be safe I feel I now have to cancel my debit card and get a new oneI feel bad for those people who tried to purchase a gift card from this company and get nothing for their moneyWish I would have read all these reviews before wasting my time, but luckily I did not lose any money to this scam
I was initially excited at the prospect of being able to traa card that we did not want for an *** e-certificateWe had a $gift card to the *** Franchises, and after I filled out a page online, Cardpool agreed to exchange it for ~$*** e-certificate provided we sent the card inGreatI filled out the information they asked for, including an address (to our house in Virignia) and included that in the note with the card and sent that into CardpoolFirst, I received an email saying, ""We recently received your gift card but our processing center encountered an issue while processing your card(s)Our risk assessment team has determined that we aren't able to accept the transaction at this timeWe have cancelled the transaction and are returning the gift card(s) to youUnfortunately, we're not able to disclose any further specifics regarding this process." We know this giftcard was purchased validly, and upon inquiring about why it was deemed risky, customer se
I purchased $in Starbucks gift cards on Dec Jan 4th, The purchase was sent as five $cardsOne of the $cards was not valid, I have sent emails to carpool asking that a replacement card be sentThe only response I received was the form email saying they received my requestThere is no phone number listed for this company and the one on Revdex.com is not a working numberI simply want the $gift card I purchasedI have purchased many cards from cardpool over the last year without any incidentAs I have had no response and there is not a phone number to call I needed to file this complaint
On December of they sent me a transaction number along with a shipping label and packing slip that I then immediately used to mail them my dollar gift cardOn the 30th of December they sent a new packing slip unnecessarily [i had already sent them my card with the original label] with a new order numberWhen I try to go to my original email and track my original *** mailed gift card from the 20th it doesn't let me see the original tracking informationPerhaps they have it somewhere I am unable to seeThe only shipping information I am able to see is the one they sent to me on the 30th which I did not use [I had already sent out the package]My order, the dollar gift card, is in the original tracking information they gave me that I am now unable to seeThey told me they never received the card and haven't paid meI mailed a dollar *** donuts gift card to Cardpool on December 20thDue to the incompetence or lack of integrity the company has, I have yet to
On 12/29/I sold four *** *** *** Cards to CardPool totaling over $via their website under their advertisement of receiving an emailed *** Gift Card for the agreed upon sale value within an hour of completing my transactionThe directions indicated that the transaction would be completed electronically and that the gift cards I sold to them did not need to be physically sent to themAn hour came and went and I did not receive the *** gift card they promisedI waited until the next day and after hours I contacted them via email as there was no published phone number for supportI later received the following canned response to my inquiry "Thanks for getting in touch with us! We have received your email and will get back to you within the next few business daysEmails sent over Holiday weekend may experience a slight delay in response timePlease know that your email is very important to usWe answer emails in the order they are sent to us, so please refrain
I made an "sale" on the websiteThis business is now in control of my $gift card - not to mention they have my credit card information (which makes me VERY concerned)The website says the *** gift card that I am to receive will come within an hour...my confirmation email says it should come within a dayIt has now been two days and I have heard nothingI have tried to contact them and have again - heard nothingAfter reading other complaints, I am concerned that I will hear nothing at all and will be out the money - and whatever they may end up doing with my personal information
Sold gift cards to the business 1/They advertised that they would process the order within 24hoursIt has been > 24hrsunable to reach business, no one answers, no replies to emailno payment for gc that was sold to cardpoolTransaction #*** Transaction #***
I purchased a Chili's e gift card #*** *** *** *** on 12/I attempted to use the card on Jan13th it was rejectedI was advised by Chili's customer service that the card was used in Southpoint Texas on 12/I have never er been in Southpoint and did not use or authorize use of this cardThree emails (1/13, 1/and 1/24) requesting a refund have all gone unanswered
Absolutely terrible company! Tried to purchase from them and they held my money for days and then decided to not sell me the gift cardTerrible company and terrible experience! Stay away!
I submitted a *** giftcard worth 250$ on 12/31/They said in one business day I would receive an *** gift card for $and changeIt is 1/10/and I have received nothingI emailed them FIVE times and got nothing but an automated responseThis is theft
I originally tried selling carpool my dollar *** gift card, as well as *** cards, I gave them the card numbers and I saw similarly priced gift cards on there website, thus I assumed it was safely listed and I would receive the amount promised to meHowever a few days later I received an email telling me cardpool would not be selling any of my gift cards, I then went to *** to spend the card, only to be told it was missing dollarsI called *** support and they informed me there had been overnight purchases made which accounted to fraud had cardpool not paid meI then checked my email and realized cardpool had purchased the *** gift cards even though they'd previously stated they didn't want them, thus I can only assume they did the same with *** without compensating meI have tried ceaselessly to get into contact with the company, yet they are unresponsive
I mailed Cardpool a *** *** gift card for $on October 28th, and was told via their website my funds would be issued in day of receiving the cardThey agreed to send me a check for $They have not sent my check, and I can not get ahold of anybody via their phone number or emailIve left voicemails and sent emailI feel they may have stolen my valuable gift cardAccording to their website my card was received
I recently purchased a *** *** Improvement gift card on CardpoolThe $gift card had a zero balance upon arrivalI have contacted support every day for one week and have received no response
Have not received payment for my gift card sold to the websiteHave waited the minimum three weeks for a check to arrive and have contiued to contact customer service to no avail
On December 15, 2018, I attempted to sell a $*** *** gift card to CardpoolThe transaction went through and stated that I would be mailed a check in the amount of $within 5-business daysI’ve called *** *** *** *** *** on different occasions, both at the beginning of the day and the close of business Each time, I receive a recording, which states to leave your name and phone numberAs of today’s date, I HAVE NOT received ANY CHECK
I received an email response after submitting a gift card for sale that "Our risk assessment team has determined that we aren't able to accept the tr I received an email response after submitting a gift card for sale that "Our risk assessment team has determined that we aren't able to accept the transaction at this time."When I inquired as to the reason why, the company failed to provide the reason whyI did not do anything wrong, and the company has taken adverse action against me without providing the specifics as to whyWithout that information and knowing that I have not engaged in any criminal activity I am left wondering if it was because I had a foreign sounding name or any other discriminatory /profiling reason that I may have been flagged as a risk
I listed gift cards electronically on the Cardpool website on 12/26/and they are still listed as "In Review"The website states that holiday periods may extend the review process an additional business dayIt has now been over six business days and still "In Review"I have over $2,tied up over thisI have emailed twice and not received a response, even though the automatic reply said that I would within one business dayI have called several timesNo live person answers the phone and the voicemail prompts you to leave your numberI did this and no responseI attempted to solve my issue through the Chatbot but it does not understand anything I typeI am extremely dissatisfied with their "customer service" and only sold my gift cards to them because of their promise of quick paymentI now cannot sell my gift cards anywhere else because I have given Cardpool the numbersThey have not followed through with their online representations on which I relied when I chose
Purchased gift card Order No***Went to the merchant to use and was told the card was a fraud with no funds
these guys are total crooksi am STILL WAITING to be paid for gift cards I've sold to themTransaction # ***, in facti have tried to contact them numerous times, and get either an auto response or no response at allCardpool, you better pay up! Buyers out there....BEWARE!!! Dont sell or buy from these scam artists
Entered gift cards for sale on January 1st and selected the Amazon gift card for paymentSite says the Amazon gift card should arrive in email within one hourHours passed and nothingConsidering it was a holiday I figured maybe that only applied on a business daymore days passed with nothing so I emailed support (there is no phone # to contact)Got an automated response saying someone should get back to me in 1-business daysmore days pass and I email them again, only to get the same automated responseI contact them on their Facebook page but no responseBy now I'm getting nervous due to having entered my debit card info as part of the selling processThankfully the balance on the gift cards was still there days now since I attempted to sell gift cards, I email them AGAIN stating that I would like to cancel my transactionThey reply almost immediately with a message saying they will cancel my transaction and they hope I will try their service in the futureUm, NOT LIKELY! I'm still worried this is a scam to collect personal info and bank account info so just to be safe I feel I now have to cancel my debit card and get a new oneI feel bad for those people who tried to purchase a gift card from this company and get nothing for their moneyWish I would have read all these reviews before wasting my time, but luckily I did not lose any money to this scam
I was initially excited at the prospect of being able to traa card that we did not want for an *** e-certificateWe had a $gift card to the *** Franchises, and after I filled out a page online, Cardpool agreed to exchange it for ~$*** e-certificate provided we sent the card inGreatI filled out the information they asked for, including an address (to our house in Virignia) and included that in the note with the card and sent that into CardpoolFirst, I received an email saying, ""We recently received your gift card but our processing center encountered an issue while processing your card(s)Our risk assessment team has determined that we aren't able to accept the transaction at this timeWe have cancelled the transaction and are returning the gift card(s) to youUnfortunately, we're not able to disclose any further specifics regarding this process." We know this giftcard was purchased validly, and upon inquiring about why it was deemed risky, customer se
I purchased $in Starbucks gift cards on Dec Jan 4th, The purchase was sent as five $cardsOne of the $cards was not valid, I have sent emails to carpool asking that a replacement card be sentThe only response I received was the form email saying they received my requestThere is no phone number listed for this company and the one on Revdex.com is not a working numberI simply want the $gift card I purchasedI have purchased many cards from cardpool over the last year without any incidentAs I have had no response and there is not a phone number to call I needed to file this complaint
On December of they sent me a transaction number along with a shipping label and packing slip that I then immediately used to mail them my dollar gift cardOn the 30th of December they sent a new packing slip unnecessarily [i had already sent them my card with the original label] with a new order numberWhen I try to go to my original email and track my original *** mailed gift card from the 20th it doesn't let me see the original tracking informationPerhaps they have it somewhere I am unable to seeThe only shipping information I am able to see is the one they sent to me on the 30th which I did not use [I had already sent out the package]My order, the dollar gift card, is in the original tracking information they gave me that I am now unable to seeThey told me they never received the card and haven't paid meI mailed a dollar *** donuts gift card to Cardpool on December 20thDue to the incompetence or lack of integrity the company has, I have yet to
On 12/29/I sold four *** *** *** Cards to CardPool totaling over $via their website under their advertisement of receiving an emailed *** Gift Card for the agreed upon sale value within an hour of completing my transactionThe directions indicated that the transaction would be completed electronically and that the gift cards I sold to them did not need to be physically sent to themAn hour came and went and I did not receive the *** gift card they promisedI waited until the next day and after hours I contacted them via email as there was no published phone number for supportI later received the following canned response to my inquiry "Thanks for getting in touch with us! We have received your email and will get back to you within the next few business daysEmails sent over Holiday weekend may experience a slight delay in response timePlease know that your email is very important to usWe answer emails in the order they are sent to us, so please refrain
ordered a week ago, was promised one day turnaround on gift card deliverySo far have received nothingNo one answers my email inquiry either
I made an "sale" on the websiteThis business is now in control of my $gift card - not to mention they have my credit card information (which makes me VERY concerned)The website says the *** gift card that I am to receive will come within an hour...my confirmation email says it should come within a dayIt has now been two days and I have heard nothingI have tried to contact them and have again - heard nothingAfter reading other complaints, I am concerned that I will hear nothing at all and will be out the money - and whatever they may end up doing with my personal information
Sold gift cards to the business 1/They advertised that they would process the order within 24hoursIt has been > 24hrsunable to reach business, no one answers, no replies to emailno payment for gc that was sold to cardpoolTransaction #*** Transaction #***
I purchased a Chili's e gift card #*** *** *** *** on 12/I attempted to use the card on Jan13th it was rejectedI was advised by Chili's customer service that the card was used in Southpoint Texas on 12/I have never er been in Southpoint and did not use or authorize use of this cardThree emails (1/13, 1/and 1/24) requesting a refund have all gone unanswered
Absolutely terrible company! Tried to purchase from them and they held my money for days and then decided to not sell me the gift cardTerrible company and terrible experience! Stay away!
I submitted a *** giftcard worth 250$ on 12/31/They said in one business day I would receive an *** gift card for $and changeIt is 1/10/and I have received nothingI emailed them FIVE times and got nothing but an automated responseThis is theft
I originally tried selling carpool my dollar *** gift card, as well as *** cards, I gave them the card numbers and I saw similarly priced gift cards on there website, thus I assumed it was safely listed and I would receive the amount promised to meHowever a few days later I received an email telling me cardpool would not be selling any of my gift cards, I then went to *** to spend the card, only to be told it was missing dollarsI called *** support and they informed me there had been overnight purchases made which accounted to fraud had cardpool not paid meI then checked my email and realized cardpool had purchased the *** gift cards even though they'd previously stated they didn't want them, thus I can only assume they did the same with *** without compensating meI have tried ceaselessly to get into contact with the company, yet they are unresponsive