Loanpal

Our records indicate that leadership has reached out to the borrower and a satisfactory solutionIf there are additional concerns please Inform so re can rectify immediately

Thank you for this InformationWe are are looking into the appraisal in our end and will have leadership reach out with a solution on our next scheduled busunesss day

Thank you, we are looking into this matter on our endPlease allow for one business day to respond to matter

I am rejecting this
response because: I have heard that promise before from Paramount Home Equity and have been waiting since July for an answer. The company keeps calling me to ask me to refinance my loan. They have completely eroded my trust and confidence in their business practices. I need results and for them to stop calling me to refinanceI regret having used them to refinance in the first place. I would be agreeable if the company were given a tight timeline in which to respond. ***

Our records indicate we have made numerous attempts to reach the customer: Our servicing director did review this borrower’s loan yesterday and sent a response to Consumer Complaints and attached the Hello Letter and Notice of Servicing transfer letters that were mailed out. In addition, we have called the borrower this morning on both #’s listed and responded to an email that he sent to our inbox this morning, and advised the borrower that his loan was transferred and attached another copy of the Transfer Notice that was sent to himWe haven’t received a response from the borrower as of yet

*** can you please assist me in adding this to the complaintWe are issuing the dollars: Ship Date:06-Jun-2017Tracking#: ***Type: ShipmentNext Day AirEmail NotificationShipper ReleasePARAMOUNT EQUITY MORTGAGE*** *** *** ***ROSEVILLE CA,95661US***Sent By: Office AssistantDr*** * *** *** *** ***HENRICO VA,23075US***Attn: Dr*** D ***HQ (General)Pieces: 1Weight: .5Copy as NewView DetailsView/PrintVoid06-JUN-2017 ***|MarketingCoordinator

Consumer states: While I did accept a refund that was offered I remain dissatisfied because the results of the modification was not worth it and I was told it would beI tried notifying my contact multiples times and when I did reach him he said that it was out of his hands

Hello,We spoke to this customer to understand the issues and she is in the process of removing the complaint This is the first time I have done this as I just took over this program so please elt me know if I need to do anything else Thanks you.***

We have worked with the customer and have gotten his loan done He has stated he tried to take the complaint down but has not heard back from the Revdex.com

Our records indicate that the original team working on this file have made contact with the customer and are working redoing this file

I am rejecting this response because: The EVP never informed me of the re-issuing of the $ This will be accepted if the below is address and
refunded as well. Further, it was found after closing that the loan officer charged the same 1.7% for points to lock in a rate, even after they changed the terms from to years and increased the rate by 0.15% There was no logical explanation for either situation provided to me *** said he never seen the numbers look like this and when I pressed further, the conversation spun into non-factual ramble

Thank you for this informationWe have looked into the file and our records indicate our District Sales Manager has attempted to make contact by leaving a voicemail

Our records indicate that the file has been review and title will be refunding the requested about of $The check will be cut directly to the borrower

I am rejecting this response because:as of this afternoon, the check is not at my home and it does not address the fact that the business owes me days of interest so far I will be home at 7pm and let you know if it has been received

Our records indicate that customers contact information has been put in DNC for all forms of contactOur EVP of Sales *** *** has attempted to reach borrower and left a voicemail

We have searched our records and those of our sub-servicer, and neither of us have any record of having funded a loan or performed any loan servicing for this consumer. In addition, we do not proactively reach out to consumers to offer loan modifications. These programs would only be
discussed when appropriate with our existing servicing customers

We have confirmed with our servicing departmentCheck was sent overnight to r today, set for Saturday delivery*** tracking: ***

Hello Ms. *** ***,Our records indicate that the check amount requested was delivered todayPlease see attached for reference

Thank you for providing this informationWe are collecting the information we need on our end to address this concern, please allow working business days for our follow up replyIn addition, our records indicate that our sales manager, *** *** has attempted to make contact with you via
phone and email, please contact him at your earliest convenience

We refunded his money because we did
move him around to a lot of people, which is what I thought was the best course of action and the right thing to do Because he is unhappy, does this effect us at all? I want to ensure people feel we are responsive to them and helping fix their issue while we better our process from this feedback Let me know if this will hurt us.Thanks***