Loanpal

Thank you for allowing us time to look into this fileIt appears the call was taking two Fridays ago, ***, our loan officer, took the call and pulled credit giving the borrower some options as the
borrower was interested in taking cash outThe borrower asked for our company license number and *** providedThe borrower and *** exchanged a few emails and the borrower declined to move forward as he was unhappy with the results he found in regards to our reviews onlineIn addition, attached are history of the client credit report, there are many inquires other than ours which include high balances on revolving and new debt dragging down the scoreAs well as the email exchange between the borrower and ***We have added the borrower to our DNC in which he cannot be contacted further

Thank you for this informationWe are looking into the file on our end and will attempt to contact the customer in regards to the requested refund and information

Thank you for this informationWe are looking into the file on our end and will attempt to contact the customer in regards to the requested refund

After review of our compliance specialist,, it is clear that the consumer gave explicit verbal permission to pull her creditIn addition, the consumer was actively seeking a VA loan, and went through the loan application with ***The consumer answered all the questions asked of her, with the
knowledge that she was indeed speaking to a mortgage lender about a loan application As far as the validity of the credit scores, we would not comment on that as we are not the authority on the matterThat is an issue with the reporting agencies, and the consumer will have to dispute their accuracy on her own. In conclusion, we so instance of wrong doing by usPlease let me know if you have any further questionsTell us why here

Ms*** we are deeply disappointed to hear this and understand the concerns you may haveWe have escalated this to our banker management team, so one will be reaching out to you shortly

Thank you for this informationWe are in communication with the sales manager on this fileOur sales manager has reached out to the borrower and left a voicemail as of today 3/to discus this matter furtherAt your earliest convenience, please phone John back to discuss desired solution

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I got the check thank you.2/13/7:29pm

Great Customer Service!

Great Customer Service!

Great Customer Service!

Great Customer Service!

This company was absolutely terrible to deal with.
Their online portal does tell you total amount of what you actually owe.
I attempted to pay off my entire loan using the information on the website.
I was contacted in return saying they I still owed extra monies. They quoted an amount to me, and when asked, they assured me that there wasn't anything else owed. When I received the final bill, they had added on an additional $32 fee that was never discussed before.
I had a few calls that lead to them saying they would elevate the issue to corporate.
Meanwhile, I was still receiving their regular calls saying I was "past due" on a payment even though I paid off the entire loan before the first payment was due. I had a couple of the calls "elevated to corporate" with no response, only more standard calls saying I am past due.
The last call I got, after asking the representative to read the notes on my file, said there was a note from corporate that the issue resolution was denied. That denial was never communicated with me. The representative didn't have this knowledge going into the call, I had to specifically ask them to look through my notes and the denial was buried in there.
The communication of this company is terrible, and the amount of frustration that was caused in the few months that I dealt with them was unbearable.
I never want to deal with this company again.

This company was absolutely terrible to deal with.
Their online portal does tell you total amount of what you actually owe.
I attempted to pay off my entire loan using the information on the website.
I was contacted in return saying they I still owed extra monies. They quoted an amount to me, and when asked, they assured me that there wasn't anything else owed. When I received the final bill, they had added on an additional $32 fee that was never discussed before.
I had a few calls that lead to them saying they would elevate the issue to corporate.
Meanwhile, I was still receiving their regular calls saying I was "past due" on a payment even though I paid off the entire loan before the first payment was due. I had a couple of the calls "elevated to corporate" with no response, only more standard calls saying I am past due.
The last call I got, after asking the representative to read the notes on my file, said there was a note from corporate that the issue resolution was denied. That denial was never communicated with me. The representative didn't have this knowledge going into the call, I had to specifically ask them to look through my notes and the denial was buried in there.
The communication of this company is terrible, and the amount of frustration that was caused in the few months that I dealt with them was unbearable.
I never want to deal with this company again.

This company was absolutely terrible to deal with.
Their online portal does tell you total amount of what you actually owe.
I attempted to pay off my entire loan using the information on the website.
I was contacted in return saying they I still owed extra monies. They quoted an amount to me, and when asked, they assured me that there wasn't anything else owed. When I received the final bill, they had added on an additional $32 fee that was never discussed before.
I had a few calls that lead to them saying they would elevate the issue to corporate.
Meanwhile, I was still receiving their regular calls saying I was "past due" on a payment even though I paid off the entire loan before the first payment was due. I had a couple of the calls "elevated to corporate" with no response, only more standard calls saying I am past due.
The last call I got, after asking the representative to read the notes on my file, said there was a note from corporate that the issue resolution was denied. That denial was never communicated with me. The representative didn't have this knowledge going into the call, I had to specifically ask them to look through my notes and the denial was buried in there.
The communication of this company is terrible, and the amount of frustration that was caused in the few months that I dealt with them was unbearable.
I never want to deal with this company again.

I am currently trying to refinance my house. I have been in the market searching for a mortgage company to do so with. Upon doing so I’ve come in contact with loanpal, more specifically Chris d***, NMLS# *** I was told things like my appraisal would be waived or refunded if the loan went through, and false numbers until they were on paper. They try and sell you on great service yet once they had my money the service went out of the window. After I told Chris I wasn’t interested in the loan any longer he tried to have the manager pressure me into continuing because, “Chris and loanpal had put a lot of time and effort into the loan”. I was suppose to be refunded almost two weeks ago. I called three days ago to see what was going on, after calling my bank to see if it was on their end. I was told by Chris that it’s not his department and he would get me the info. I still haven’t heard anything back and will have to file a dispute with my bank to try and receive my money. I would caution against loanpal. One quote with promises too good to be true turned out to be a waste of my time.

I am currently trying to refinance my house. I have been in the market searching for a mortgage company to do so with. Upon doing so I’ve come in contact with loanpal, more specifically Chris d***, NMLS# *** I was told things like my appraisal would be waived or refunded if the loan went through, and false numbers until they were on paper. They try and sell you on great service yet once they had my money the service went out of the window. After I told Chris I wasn’t interested in the loan any longer he tried to have the manager pressure me into continuing because, “Chris and loanpal had put a lot of time and effort into the loan”. I was suppose to be refunded almost two weeks ago. I called three days ago to see what was going on, after calling my bank to see if it was on their end. I was told by Chris that it’s not his department and he would get me the info. I still haven’t heard anything back and will have to file a dispute with my bank to try and receive my money. I would caution against loanpal. One quote with promises too good to be true turned out to be a waste of my time.

I am currently trying to refinance my house. I have been in the market searching for a mortgage company to do so with. Upon doing so I’ve come in contact with loanpal, more specifically Chris d***, NMLS# *** I was told things like my appraisal would be waived or refunded if the loan went through, and false numbers until they were on paper. They try and sell you on great service yet once they had my money the service went out of the window. After I told Chris I wasn’t interested in the loan any longer he tried to have the manager pressure me into continuing because, “Chris and loanpal had put a lot of time and effort into the loan”. I was suppose to be refunded almost two weeks ago. I called three days ago to see what was going on, after calling my bank to see if it was on their end. I was told by Chris that it’s not his department and he would get me the info. I still haven’t heard anything back and will have to file a dispute with my bank to try and receive my money. I would caution against loanpal. One quote with promises too good to be true turned out to be a waste of my time.

I am currently trying to refinance my house. I have been in the market searching for a mortgage company to do so with. Upon doing so I’ve come in contact with loanpal, more specifically Chris d***, NMLS# *** I was told things like my appraisal would be waived or refunded if the loan went through, and false numbers until they were on paper. They try and sell you on great service yet once they had my money the service went out of the window. After I told Chris I wasn’t interested in the loan any longer he tried to have the manager pressure me into continuing because, “Chris and loanpal had put a lot of time and effort into the loan”. I was suppose to be refunded almost two weeks ago. I called three days ago to see what was going on, after calling my bank to see if it was on their end. I was told by Chris that it’s not his department and he would get me the info. I still haven’t heard anything back and will have to file a dispute with my bank to try and receive my money. I would caution against loanpal. One quote with promises too good to be true turned out to be a waste of my time.

Nathan S is great to work with and kept in communication with us regularly. He was always available for questions, even with the time zone differences.

We worked primarily with Nathan S. He was very helpful and answered all of questions to our satisfaction. He was also very prompt to return calls, texts and emails. It was a great experience. I would definitely recommend the company and this specific representative.