Loanpal

First of all, Paramount is very disappointed that the ***’s had a bad experience with us. We strive to ensure the thousands of customers we help every month have a great experience and end the process with us happy. I have reviewed all of the information I can on the ***’s loan and
wish I had more. Paramount does not record all of its phone calls, so many of the claims Mr*** has about costs changing are difficult to verifyHowever, I was able to verify that the loan officer did say that there would be no fees for this loan. This is a mistake made by the loan officer, as they should have stated we do not charge lender fees. Because of this mistake, we will be refunding the money the ***’s brought into escrow, which is $1,699. This money will be added to the $2,lender credit Paramount gave them to help lower the money required to close the loan. As it relates to Paramount selling their loan, we did in fact do this. As part of our document packages the ***’s signed, it states that we do not service all of our loans and their loan could be sold at any time over the term of their loan. They acknowledged this twice, once when we sent the initial disclosures and another time when they signed their final loan papers. The terms of their loan will not change, just whom they send their payment to. The one phone call we did have recorded the loan officer stated that their loan would be with Paramount and not their old mortgage servicing company. I can see how this could be confusing, as the loan was funded with our money but subsequently sold. Because of this, we will perform additional training to help with this confusion. I am hopeful this resolution is acceptable to the ***’s. I am always disappointed when one of our employees makes a mistake. But, regardless of that mistake, Paramount will always do what’s right for the customer and then use the mistake as a training opportunity

Thank you for providing this informationOur records indicate the reason for delay was for the fact that the borrowers work history and income did not match from what the borrower had initially provided to our mortgage loan specialistOur records indicate, as stated by Mr ***, several weeks
of emails seeking proper documentationWhen this documentation was received, our loan specialist informed the borrower he was in fact not approved due to the gap in work history per FHA guidelinesDue to the fact that the initial application was filled out with incorrect information, we feel the denial of the loan was justified under guidelines. Customer *** ** *** Thank you for this informationOur records indicate we are the Borrower informed us that he had a PACE loan and however it is notIn addition, the Borrower provided incorrect information on the initial applicationIf we had known that this was not a PACE lien, we would have not proceeded with the loanWe are willing to refund the URAR chargePlease allow 7-business days for full refund.*** ***Marketing Coordinator

We are looking into the matter on our end, please allow working business days for further reply

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me The appraisal fee was refunded to my bank account
However, my mortgage company has charged me a $fee for a payoff balance request that Paramount Equity requested on or about October 5, 2015. I am also requesting the refund of $for this fee charged to my mortgage account at Bank of America I believe these are all the fees and payment of this will resolve in a final resolution Thank you

I am rejecting this response because:i have talked to corep as of 7/23/at p.mthere is no resolve at this time

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I spoke to *** at Paramount Equity Mortgage and discussed the matter and am satisfied with the outcomeHe was very understanding and determined that further investigation into the company's customer service practices would be given

Thank you for this informationOur team is in process of working with our compliance specialist in reviewing reversal of credit inquiry

I am rejecting this response because: I was told
that credit reports should reflect by December 1stHe agreed that the refinance loan that was written up was not in my best interest. In regards to the rebate that I was promised it seems to be a bait and switch that I found recently in reviewsThe broker/agent promises then when tried to redeem its a constant stream of "well this person no longer works here." There does not seem to be accountability with this company and they seem to let their employees make promises that the company will not back

I am following up to a complaint for Ms*** *** I have scoured our databases and we have no record of help Ms***, the address below or the e-mail I wasn’t sure how to best respond to this If the customer can give me more details, we can research
further.*** ***Chief Marketing Officer, NMLS# ***
***

Our records indicate that we have made contact with the client and we will be issuing the check for dollars

We had the best experience with Loanpal. Nathan and Jackie have been wonderful thru our whole refinancing. We would recommend these people to handle your mortgage.

We had the best experience with Loanpal. Nathan and Jackie have been wonderful thru our whole refinancing. We would recommend these people to handle your mortgage.

We had the best experience with Loanpal. Nathan and Jackie have been wonderful thru our whole refinancing. We would recommend these people to handle your mortgage.

We had the best experience with Loanpal. Nathan and Jackie have been wonderful thru our whole refinancing. We would recommend these people to handle your mortgage.

I am rejecting this response because: Paramount made a promise and did not fulfill their end of the settlement until days after they stated they were mailing the check.At this time, further penalty and consideration needs to be enforced. This was yet a continuation of their bait and switch tactics that lead to this compliant

Revdex.com:
I have reviewed the response made by the
business in reference to my concern, and find that this resolution is satisfactory to me granted we are able to close the loan.Currently, we are working again to redo the refinance and so far they have been communicating well and informing me of the status of the caseThey have accepted responsibility for the mishandling of the case first time around, and seem to be sincere in wanting to resolve the complaintThey've indicated, that there aren't any obstacles going forward and achieving a resolutionThe issue has not yet been resolved, but they've put a good faith effort thus far and I'm optimistic we will be able to achieve our goal

The company has completed its research on this matter and we spoke to the customer All fees have been credited back to the customer

Thank you for this informationWe are reviewing the information provide on our end and will get back to you shortly

After further review, we have decided to refund the appraisal request of

Good afternoonMy name is *** *** and on 12/I had submitted a complaint online re: Paramount Equity (complaint #***)The VP of the company has reached out to me as a result and has addressed all of my concernsI would like to close out this complaint at this time and I appreciate the
Revdex.com's assistance in this matterIf you have any questions, you may call me at ***Thank You