Loanpal Reviews (2038)
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Address: 8781 Sierra College Blvd, Roseville, California, United States, 95661-5920
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Nathan S did a great job getting our refinance taken care of. Everything was fast, convenient and easy.
Thanks for a job well done.
Nathan S did a great job getting our refinance taken care of. Everything was fast, convenient and easy.
Thanks for a job well done.
Dealing with this business has been miserable. Cannot get into my account every time. Can't find their phone number on their website. When finally finding a number to call, every representative that answered the phone knew nothing about anything. Could not answer any questions, give any guidance with a problem. Told I would be contacted by someone. Never heard from anyone. Even getting a payoff figure from them managed to get screwed up and they never responded to me. A week later, I am calling again, stuck on hold, get no explanation and they can find no record of my call a week ago. Cannot wait to cease all dealings with them. Beware!
Dealing with this business has been miserable. Cannot get into my account every time. Can't find their phone number on their website. When finally finding a number to call, every representative that answered the phone knew nothing about anything. Could not answer any questions, give any guidance with a problem. Told I would be contacted by someone. Never heard from anyone. Even getting a payoff figure from them managed to get screwed up and they never responded to me. A week later, I am calling again, stuck on hold, get no explanation and they can find no record of my call a week ago. Cannot wait to cease all dealings with them. Beware!
Dealing with this business has been miserable. Cannot get into my account every time. Can't find their phone number on their website. When finally finding a number to call, every representative that answered the phone knew nothing about anything. Could not answer any questions, give any guidance with a problem. Told I would be contacted by someone. Never heard from anyone. Even getting a payoff figure from them managed to get screwed up and they never responded to me. A week later, I am calling again, stuck on hold, get no explanation and they can find no record of my call a week ago. Cannot wait to cease all dealings with them. Beware!
Dealing with this business has been miserable. Cannot get into my account every time. Can't find their phone number on their website. When finally finding a number to call, every representative that answered the phone knew nothing about anything. Could not answer any questions, give any guidance with a problem. Told I would be contacted by someone. Never heard from anyone. Even getting a payoff figure from them managed to get screwed up and they never responded to me. A week later, I am calling again, stuck on hold, get no explanation and they can find no record of my call a week ago. Cannot wait to cease all dealings with them. Beware!
I took out a loan for solar, paid off within 5t months and they not only will not send me anything they will not even let me sign in
I took out a loan for solar, paid off within 5t months and they not only will not send me anything they will not even let me sign in
I took out a loan for solar, paid off within 5t months and they not only will not send me anything they will not even let me sign in
I took out a loan for solar, paid off within 5t months and they not only will not send me anything they will not even let me sign in
We decided to do a refinance on our home and chose Loanpal. They set up an appraisal to be completed. While the appraiser was in our home, we were in the middle of having repairs and installing upgraded flooring. The appraiser stated that the work being incomplete at the time would affect the outcome of the appraisal and said he would ask Loanpal if they wanted to move forward with the appraisal at the time or wait for the work to be completed. We did not hear back but the appraisal was submitted prior to the work being completed. The appraisal came in lower than the tax assessment of our property and the company refused to refund the amount of the appraisal. We should have been given the time for the work to be completed and had the appraiser come out at that time. Loanpal upcharged for the appraisal and refuses to refund the money even though they could have waited for the work to be done. Loanpal even said twice that the appraisal came in low based on what they pulled themselves. They told me to get the money back from the appraisal company because they would not refund it. They are well aware that the refund should come from them as they were the client to the appraisal company. I believe we were overcharged and got a bad deal on the appraisal just because Loanpal wanted to keep what they made off the appraisal.
We have looked into this complaint and spoken with the customer and have made a decision to refund the appraisal fee paid. This is in process and will be done by weeks end.
Revdex.com: I accept this decision and am waiting for the check to come in.
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
We decided to do a refinance on our home and chose Loanpal. They set up an appraisal to be completed. While the appraiser was in our home, we were in the middle of having repairs and installing upgraded flooring. The appraiser stated that the work being incomplete at the time would affect the outcome of the appraisal and said he would ask Loanpal if they wanted to move forward with the appraisal at the time or wait for the work to be completed. We did not hear back but the appraisal was submitted prior to the work being completed. The appraisal came in lower than the tax assessment of our property and the company refused to refund the amount of the appraisal. We should have been given the time for the work to be completed and had the appraiser come out at that time. Loanpal upcharged for the appraisal and refuses to refund the money even though they could have waited for the work to be done. Loanpal even said twice that the appraisal came in low based on what they pulled themselves. They told me to get the money back from the appraisal company because they would not refund it. They are well aware that the refund should come from them as they were the client to the appraisal company. I believe we were overcharged and got a bad deal on the appraisal just because Loanpal wanted to keep what they made off the appraisal.
We have looked into this complaint and spoken with the customer and have made a decision to refund the appraisal fee paid. This is in process and will be done by weeks end.
Revdex.com: I accept this decision and am waiting for the check to come in.
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
We decided to do a refinance on our home and chose Loanpal. They set up an appraisal to be completed. While the appraiser was in our home, we were in the middle of having repairs and installing upgraded flooring. The appraiser stated that the work being incomplete at the time would affect the outcome of the appraisal and said he would ask Loanpal if they wanted to move forward with the appraisal at the time or wait for the work to be completed. We did not hear back but the appraisal was submitted prior to the work being completed. The appraisal came in lower than the tax assessment of our property and the company refused to refund the amount of the appraisal. We should have been given the time for the work to be completed and had the appraiser come out at that time. Loanpal upcharged for the appraisal and refuses to refund the money even though they could have waited for the work to be done. Loanpal even said twice that the appraisal came in low based on what they pulled themselves. They told me to get the money back from the appraisal company because they would not refund it. They are well aware that the refund should come from them as they were the client to the appraisal company. I believe we were overcharged and got a bad deal on the appraisal just because Loanpal wanted to keep what they made off the appraisal.
We have looked into this complaint and spoken with the customer and have made a decision to refund the appraisal fee paid. This is in process and will be done by weeks end.
Revdex.com: I accept this decision and am waiting for the check to come in.
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
We decided to do a refinance on our home and chose Loanpal. They set up an appraisal to be completed. While the appraiser was in our home, we were in the middle of having repairs and installing upgraded flooring. The appraiser stated that the work being incomplete at the time would affect the outcome of the appraisal and said he would ask Loanpal if they wanted to move forward with the appraisal at the time or wait for the work to be completed. We did not hear back but the appraisal was submitted prior to the work being completed. The appraisal came in lower than the tax assessment of our property and the company refused to refund the amount of the appraisal. We should have been given the time for the work to be completed and had the appraiser come out at that time. Loanpal upcharged for the appraisal and refuses to refund the money even though they could have waited for the work to be done. Loanpal even said twice that the appraisal came in low based on what they pulled themselves. They told me to get the money back from the appraisal company because they would not refund it. They are well aware that the refund should come from them as they were the client to the appraisal company. I believe we were overcharged and got a bad deal on the appraisal just because Loanpal wanted to keep what they made off the appraisal.
We have looked into this complaint and spoken with the customer and have made a decision to refund the appraisal fee paid. This is in process and will be done by weeks end.
Revdex.com: I accept this decision and am waiting for the check to come in.
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
In Dec 28, 2018, *** ASSURED me over and over again, that if I would provide him with my SS number he would only do a "soft credit check".. I then confirmed that promise in an email and it was a flat out lie ! I did not authorize him to pull a hard check and impact my credit score. I made that very clear. Experian and Equifax both sent me letters confirming the credit pull as a hard check and mortgage loan app DENIED. I emailed and phoned *** severl times , finally getting a phone call back. He then said I have such a high credit score ' he does not see any harm done to me from his credit check". He TOTALLY missed the point. He was dishonest and misrepresented his services. I just wanted a general idea of mortgage rates and he refused to answer until he obtained my SS number gauranteeing 'no hard check' on my credit.
I’ll jump on this right away.
***
ChiefMarketingOfficer***
***
***
***
***
*** NMLS#30336
Loanpal has researched this situation and will be working with the credit bureau's to have the hard mortgage inquiry removed from the customer's credit report. Because Mr. is no longer with Loanpal, no employee action can be taken, other than notating his employment file.
Revdex.com
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Thank you for agreeing to remove this hard inquiry of Dec 28 2018, from all three credit agenies.
Today I mailed the written request to all three Credit Agencies with supporting documents. I also mailed a copy of all three letters to Loanpal, per their
request. I appreciate very much your quick response and will look forward to having this resolved soon.
In Dec 28, 2018, *** ASSURED me over and over again, that if I would provide him with my SS number he would only do a "soft credit check".. I then confirmed that promise in an email and it was a flat out lie ! I did not authorize him to pull a hard check and impact my credit score. I made that very clear. Experian and Equifax both sent me letters confirming the credit pull as a hard check and mortgage loan app DENIED. I emailed and phoned *** severl times , finally getting a phone call back. He then said I have such a high credit score ' he does not see any harm done to me from his credit check". He TOTALLY missed the point. He was dishonest and misrepresented his services. I just wanted a general idea of mortgage rates and he refused to answer until he obtained my SS number gauranteeing 'no hard check' on my credit.
I’ll jump on this right away.
***
ChiefMarketingOfficer***
***
***
***
***
*** NMLS#30336
Loanpal has researched this situation and will be working with the credit bureau's to have the hard mortgage inquiry removed from the customer's credit report. Because Mr. is no longer with Loanpal, no employee action can be taken, other than notating his employment file.
Revdex.com
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Thank you for agreeing to remove this hard inquiry of Dec 28 2018, from all three credit agenies.
Today I mailed the written request to all three Credit Agencies with supporting documents. I also mailed a copy of all three letters to Loanpal, per their
request. I appreciate very much your quick response and will look forward to having this resolved soon.
In Dec 28, 2018, *** ASSURED me over and over again, that if I would provide him with my SS number he would only do a "soft credit check".. I then confirmed that promise in an email and it was a flat out lie ! I did not authorize him to pull a hard check and impact my credit score. I made that very clear. Experian and Equifax both sent me letters confirming the credit pull as a hard check and mortgage loan app DENIED. I emailed and phoned *** severl times , finally getting a phone call back. He then said I have such a high credit score ' he does not see any harm done to me from his credit check". He TOTALLY missed the point. He was dishonest and misrepresented his services. I just wanted a general idea of mortgage rates and he refused to answer until he obtained my SS number gauranteeing 'no hard check' on my credit.
I’ll jump on this right away.
***
ChiefMarketingOfficer***
***
***
***
***
*** NMLS#30336
Loanpal has researched this situation and will be working with the credit bureau's to have the hard mortgage inquiry removed from the customer's credit report. Because Mr. is no longer with Loanpal, no employee action can be taken, other than notating his employment file.
Revdex.com
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Thank you for agreeing to remove this hard inquiry of Dec 28 2018, from all three credit agenies.
Today I mailed the written request to all three Credit Agencies with supporting documents. I also mailed a copy of all three letters to Loanpal, per their
request. I appreciate very much your quick response and will look forward to having this resolved soon.
In Dec 28, 2018, *** ASSURED me over and over again, that if I would provide him with my SS number he would only do a "soft credit check".. I then confirmed that promise in an email and it was a flat out lie ! I did not authorize him to pull a hard check and impact my credit score. I made that very clear. Experian and Equifax both sent me letters confirming the credit pull as a hard check and mortgage loan app DENIED. I emailed and phoned *** severl times , finally getting a phone call back. He then said I have such a high credit score ' he does not see any harm done to me from his credit check". He TOTALLY missed the point. He was dishonest and misrepresented his services. I just wanted a general idea of mortgage rates and he refused to answer until he obtained my SS number gauranteeing 'no hard check' on my credit.
I’ll jump on this right away.
***
ChiefMarketingOfficer***
***
***
***
***
*** NMLS#30336
Loanpal has researched this situation and will be working with the credit bureau's to have the hard mortgage inquiry removed from the customer's credit report. Because Mr. is no longer with Loanpal, no employee action can be taken, other than notating his employment file.
Revdex.com
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Thank you for agreeing to remove this hard inquiry of Dec 28 2018, from all three credit agenies.
Today I mailed the written request to all three Credit Agencies with supporting documents. I also mailed a copy of all three letters to Loanpal, per their
request. I appreciate very much your quick response and will look forward to having this resolved soon.
I purchased a solar panel system end of 2018. I was told that in order to keep my loan at the provided APR, that I had to put forward the Federal tax return amount received that year. I was also told that I would have up to three years to complete the 30% tax return. I recently called Loanpal about the tax return, because I was advised by my tax professional that I would only be receiving $497 for energy credits, not the full 30% due tp changes in the law. Loanpal then told me that if I do not pay the other $6500 out of pocket by June, my loan would still increase. The purpose of the loan is to make energy efficiency more affordable, this practice is going to cause financial hardships and possibly bankrupt consumers. This is not how you treat the people who choose to do business with you. The customer service representatives are not helpful at all either. I will never do business with this company again.
On 10/2/2018, Ms. did purchase a residential solar system from ***. During the sales process, Ms. was given option on how to purchase the system, one being a loan though Loanpal. Ms. chose that option and executed loan documents presented to her on 10/2/2018. Those loan documents included all of the terms of the loan, including the re-amortization feature that keeps the monthly payment lower for the first 18 months of the loan. The feature is on all of Loanpal’s solar loans and allows time for the customer to take any tax credit money and apply it to the loan to keep the payment the same. The terns of this feature are clearly outlined in the loan documents.
Loanpal has reviewed all of the conversations and calls to Ms. to understand her complaint and take any corrective action if needed. During that research, we found only 2 connected phone calls with the customer. In reviewing the first recording, the Loanpal representative never mentioned the timeline to pay down the loan to keep the payment the same (the 3 years mentioned in the complaint). At the end of the short call, the representative escalated the call at the customer’s request. On the next call on 10/8/18 a different Loanpal representative spoke to Ms. and explained the loan and its terms (again the 18-month re-amortization, not 3 years). Ms. responded by stating that was not the way the solar representative from *** explained the loan and because that person does not work for Loanpal, we sent a request to *** to contact Ms. and discuss the situation and resolve it. On 11/28, Loanpal received notice that *** resolved the issue and we closed the escalation. Should you need more information on Ms.’s contact with ***, you would have to speak with ***. Loanpal has had no other verbal contact with Ms. since November of 2018.. During both of those calls, Loanpal’s representatives handled the calls with professionalism and per those calls, we assisted Ms. to her satisfaction.
Ms. would like Loanpal to decrease her loan amount by the 30%. However, we are unable to do this as Ms. executed loan documents with all of the terms defined. If there was confusion as it relates to how the federal ITC tax credit works, Ms. should contact ***, as that was the company that presented the benefits of adding a solar system to the home, one of which was using the tax credit to pay down their loan and all of the monthly payments. I do understand the situation Ms. is in and Loanpal would like to do something to help and will communicate with her for the service gesture.
I am rejecting this response because: it is a lie!
I purchased a solar panel system end of 2018. I was told that in order to keep my loan at the provided APR, that I had to put forward the Federal tax return amount received that year. I was also told that I would have up to three years to complete the 30% tax return. I recently called Loanpal about the tax return, because I was advised by my tax professional that I would only be receiving $497 for energy credits, not the full 30% due tp changes in the law. Loanpal then told me that if I do not pay the other $6500 out of pocket by June, my loan would still increase. The purpose of the loan is to make energy efficiency more affordable, this practice is going to cause financial hardships and possibly bankrupt consumers. This is not how you treat the people who choose to do business with you. The customer service representatives are not helpful at all either. I will never do business with this company again.
On 10/2/2018, Ms. did purchase a residential solar system from ***. During the sales process, Ms. was given option on how to purchase the system, one being a loan though Loanpal. Ms. chose that option and executed loan documents presented to her on 10/2/2018. Those loan documents included all of the terms of the loan, including the re-amortization feature that keeps the monthly payment lower for the first 18 months of the loan. The feature is on all of Loanpal’s solar loans and allows time for the customer to take any tax credit money and apply it to the loan to keep the payment the same. The terns of this feature are clearly outlined in the loan documents.
Loanpal has reviewed all of the conversations and calls to Ms. to understand her complaint and take any corrective action if needed. During that research, we found only 2 connected phone calls with the customer. In reviewing the first recording, the Loanpal representative never mentioned the timeline to pay down the loan to keep the payment the same (the 3 years mentioned in the complaint). At the end of the short call, the representative escalated the call at the customer’s request. On the next call on 10/8/18 a different Loanpal representative spoke to Ms. and explained the loan and its terms (again the 18-month re-amortization, not 3 years). Ms. responded by stating that was not the way the solar representative from *** explained the loan and because that person does not work for Loanpal, we sent a request to *** to contact Ms. and discuss the situation and resolve it. On 11/28, Loanpal received notice that *** resolved the issue and we closed the escalation. Should you need more information on Ms.’s contact with ***, you would have to speak with ***. Loanpal has had no other verbal contact with Ms. since November of 2018.. During both of those calls, Loanpal’s representatives handled the calls with professionalism and per those calls, we assisted Ms. to her satisfaction.
Ms. would like Loanpal to decrease her loan amount by the 30%. However, we are unable to do this as Ms. executed loan documents with all of the terms defined. If there was confusion as it relates to how the federal ITC tax credit works, Ms. should contact ***, as that was the company that presented the benefits of adding a solar system to the home, one of which was using the tax credit to pay down their loan and all of the monthly payments. I do understand the situation Ms. is in and Loanpal would like to do something to help and will communicate with her for the service gesture.
I am rejecting this response because: it is a lie!