Loanpal

I worked with this company for FOUR months to change my conventional loan to an FHA loan. I was told over and over how it was going to go through. They ran my credit numerous times, they sent me closing disclosure paperwork, and then they did not approve the loan. In the meantime, I was told not to pay my current debts because they would e paid off with the new loan. My score has now dropped over 100 points for nothing. ***, my loan officer, was nice, but I feel as though he was not forthcoming and convinced me everything was on the up and up when it actually was not. Many tears and stressful days worrying later, I would NEVER use this company. EVER

Mr [redacted] we apologize for any inconvenience that may have been causedWe have gone ahead and update your record to DNCAgain we do apologize and appreciate you providing this feedback to better our service and customer experience in the future

I worked with this company for FOUR months to change my conventional loan to an FHA loan. I was told over and over how it was going to go through. They ran my credit numerous times, they sent me closing disclosure paperwork, and then they did not approve the loan. In the meantime, I was told not to pay my current debts because they would e paid off with the new loan. My score has now dropped over 100 points for nothing. ***, my loan officer, was nice, but I feel as though he was not forthcoming and convinced me everything was on the up and up when it actually was not. Many tears and stressful days worrying later, I would NEVER use this company. EVER

I worked with this company for FOUR months to change my conventional loan to an FHA loan. I was told over and over how it was going to go through. They ran my credit numerous times, they sent me closing disclosure paperwork, and then they did not approve the loan. In the meantime, I was told not to pay my current debts because they would be paid off with the new loan. My score has now dropped over 100 points for nothing. Phillips, my loan officer, was nice, but I feel as though he was not forthcoming and convinced me everything was on the up and up when it actually was not. Many tears and stressful days worrying later, I would NEVER use this company. EVER

I worked with this company for FOUR months to change my conventional loan to an FHA loan. I was told over and over how it was going to go through. They ran my credit numerous times, they sent me closing disclosure paperwork, and then they did not approve the loan. In the meantime, I was told not to pay my current debts because they would e paid off with the new loan. My score has now dropped over 100 points for nothing. ***, my loan officer, was nice, but I feel as though he was not forthcoming and convinced me everything was on the up and up when it actually was not. Many tears and stressful days worrying later, I would NEVER use this company. EVER

I asked for a pay off on 10 October 2019. I have not received it from Loanpal. I called yesterday, 23 October 2019, and was told that they did not have the payoff information and would submit it again. I was also told that the account would continue accruing interest until I received the payoff and paid it off in full. I explained that I requested it 12 days prior and didn’t think it was fair that I was being penalized; especially since I sent a check for $30+k to cover what was left of my balance. However, I was told that the account would keep accruing interest until I received the pay off. I called back today to see where they were with processing my request and the agent told me that she didn’t have access to it and that my best bet was to wait for the request to come in. I asked for a manager and she patched me through to his voicemail, as they were out for lunch. I haven’t heard from anyone and I’m trying to close on my house next week. I would just like the payoff balance so that I can pay off the debt and sell my house. Please.

I asked for a pay off on 10 October 2019. I have not received it from Loanpal. I called yesterday, 23 October 2019, and was told that they did not have the payoff information and would submit it again. I was also told that the account would continue accruing interest until I received the payoff and paid it off in full. I explained that I requested it 12 days prior and didn’t think it was fair that I was being penalized; especially since I sent a check for $30+k to cover what was left of my balance. However, I was told that the account would keep accruing interest until I received the pay off. I called back today to see where they were with processing my request and the agent told me that she didn’t have access to it and that my best bet was to wait for the request to come in. I asked for a manager and she patched me through to his voicemail, as they were out for lunch. I haven’t heard from anyone and I’m trying to close on my house next week. I would just like the payoff balance so that I can pay off the debt and sell my house. Please.

I asked for a pay off on 10 October 2019. I have not received it from Loanpal. I called yesterday, 23 October 2019, and was told that they did not have the payoff information and would submit it again. I was also told that the account would continue accruing interest until I received the payoff and paid it off in full. I explained that I requested it 12 days prior and didn’t think it was fair that I was being penalized; especially since I sent a check for $30+k to cover what was left of my balance. However, I was told that the account would keep accruing interest until I received the pay off. I called back today to see where they were with processing my request and the agent told me that she didn’t have access to it and that my best bet was to wait for the request to come in. I asked for a manager and she patched me through to his voicemail, as they were out for lunch. I haven’t heard from anyone and I’m trying to close on my house next week. I would just like the payoff balance so that I can pay off the debt and sell my house. Please.

I asked for a pay off on 10 October 2019. I have not received it from Loanpal. I called yesterday, 23 October 2019, and was told that they did not have the payoff information and would submit it again. I was also told that the account would continue accruing interest until I received the payoff and paid it off in full. I explained that I requested it 12 days prior and didn’t think it was fair that I was being penalized; especially since I sent a check for $30+k to cover what was left of my balance. However, I was told that the account would keep accruing interest until I received the pay off. I called back today to see where they were with processing my request and the agent told me that she didn’t have access to it and that my best bet was to wait for the request to come in. I asked for a manager and she patched me through to his voicemail, as they were out for lunch. I haven’t heard from anyone and I’m trying to close on my house next week. I would just like the payoff balance so that I can pay off the debt and sell my house. Please.

Ms [redacted] Thank you for bringing this concern to me I have completed my research on the issue and found that we are still working with the customer and trying to secure their loan This should be done in the next days at which time I will send an update to this complaint Thanks for your time ***

I Veteran re-fied my home in December 2018, and closed February 28 2019. The first thing I told my loan officer before starting was that I had no extra money to pay for things such as the Well test and termite inspection etc.
The loan officer, *** said it was no problem, they would roll all of that into the loan.
So I proceeded. Upon closing we were in the middle of a bad snow storm and after climbing through 3 feet of snow, over my gate, and into the waiting car to sign title papers with the Notary, I wasn't interested in going line by line through 100 pages to see what was in there. Nor was I thinking about what was in the papers.
I called the Well people, to get a copy of the report a week later and they said they hadn't been paid. The termite inspection was paid as was the appraisal. So I called ***'s manager to tell him the well hadn't been paid. The manager, ***, said he'd look into it and let me know. I never heard back from him. I thought it might be resolved and let it go. In August the Well company called and said they still hadn't been paid. I also received a letter from my Mortgage company, *** (***) hereafter, stating I was in a $2,000 deficit!
I called *** back because I had a suspicion they might be behind the deficit and *** said he would look into it and call me back. I told him that the last time he said that I never heard back from him. He mad an excuse that it would take a couple of days to research it and then would call by the following Wed. I never heard back from him.
After researching and calling my title company, the title company, Placer Title told me that LoanPal did not impound my escrow account for property taxes. The person I spoke to said that LP told them to hold $85.12 for two months which would equal $170.24. My property taxes were $2,000. LP had the bill. So did ***. However, I was told they way it should have been done was:4,128x 110%=4541.88 divided by 12 months= 378.48 divided by 2 = 189.24/mo. for 6 months. She said they had that information. I was told they obviously did not set me up for the 19-20 tax season either. So now my mortgage has gone up but they split the deficit into payments.
I called LoanPal with this information on 25 September 2019 and spoke with *** a customer service rep who seemed genuinely interested in getting everything I said typed up into an e-mail to go to ***'s manager the VP of Sales, ***. He told me *** was on vacation and would be back the following week. He would send that email and *** should call me back upon his return. It has been three weeks now. No Call.
I called today, 14 October at around 11 am and I got a busy message that continually repeated without even a break for 20 minutes. The message seemed aimed at annoying anyone calling. So I called back at about 12:30 and the message said that it was after hours (8am-5pm) and to press 1 for after hours operator, nope, nothing there, just a busy signal and a disconnect. So I looked up the main Kansas City, MO. number and got the same after hours message. It was not after hours!
I want them to pay the $2,000 deficit plus what they should have planned for for my 19-20 taxes, which are a lot less!
Thank you for your time and help.

I Veteran re-fied my home in December 2018, and closed February 28 2019. The first thing I told my loan officer before starting was that I had no extra money to pay for things such as the Well test and termite inspection etc.
The loan officer, *** said it was no problem, they would roll all of that into the loan.
So I proceeded. Upon closing we were in the middle of a bad snow storm and after climbing through 3 feet of snow, over my gate, and into the waiting car to sign title papers with the Notary, I wasn't interested in going line by line through 100 pages to see what was in there. Nor was I thinking about what was in the papers.
I called the Well people, to get a copy of the report a week later and they said they hadn't been paid. The termite inspection was paid as was the appraisal. So I called ***'s manager to tell him the well hadn't been paid. The manager, ***, said he'd look into it and let me know. I never heard back from him. I thought it might be resolved and let it go. In August the Well company called and said they still hadn't been paid. I also received a letter from my Mortgage company, *** (***) hereafter, stating I was in a $2,000 deficit!
I called *** back because I had a suspicion they might be behind the deficit and *** said he would look into it and call me back. I told him that the last time he said that I never heard back from him. He mad an excuse that it would take a couple of days to research it and then would call by the following Wed. I never heard back from him.
After researching and calling my title company, the title company, Placer Title told me that LoanPal did not impound my escrow account for property taxes. The person I spoke to said that LP told them to hold $85.12 for two months which would equal $170.24. My property taxes were $2,000. LP had the bill. So did ***. However, I was told they way it should have been done was:4,128x 110%=4541.88 divided by 12 months= 378.48 divided by 2 = 189.24/mo. for 6 months. She said they had that information. I was told they obviously did not set me up for the 19-20 tax season either. So now my mortgage has gone up but they split the deficit into payments.
I called LoanPal with this information on 25 September 2019 and spoke with *** a customer service rep who seemed genuinely interested in getting everything I said typed up into an e-mail to go to ***'s manager the VP of Sales, ***. He told me *** was on vacation and would be back the following week. He would send that email and *** should call me back upon his return. It has been three weeks now. No Call.
I called today, 14 October at around 11 am and I got a busy message that continually repeated without even a break for 20 minutes. The message seemed aimed at annoying anyone calling. So I called back at about 12:30 and the message said that it was after hours (8am-5pm) and to press 1 for after hours operator, nope, nothing there, just a busy signal and a disconnect. So I looked up the main Kansas City, MO. number and got the same after hours message. It was not after hours!
I want them to pay the $2,000 deficit plus what they should have planned for for my 19-20 taxes, which are a lot less!
Thank you for your time and help.

I Veteran re-fied my home in December 2018, and closed February 28 2019. The first thing I told my loan officer before starting was that I had no extra money to pay for things such as the Well test and termite inspection etc.
The loan officer, *** said it was no problem, they would roll all of that into the loan.
So I proceeded. Upon closing we were in the middle of a bad snow storm and after climbing through 3 feet of snow, over my gate, and into the waiting car to sign title papers with the Notary, I wasn't interested in going line by line through 100 pages to see what was in there. Nor was I thinking about what was in the papers.
I called the Well people, to get a copy of the report a week later and they said they hadn't been paid. The termite inspection was paid as was the appraisal. So I called ***'s manager to tell him the well hadn't been paid. The manager, ***, said he'd look into it and let me know. I never heard back from him. I thought it might be resolved and let it go. In August the Well company called and said they still hadn't been paid. I also received a letter from my Mortgage company, *** (***) hereafter, stating I was in a $2,000 deficit!
I called *** back because I had a suspicion they might be behind the deficit and *** said he would look into it and call me back. I told him that the last time he said that I never heard back from him. He mad an excuse that it would take a couple of days to research it and then would call by the following Wed. I never heard back from him.
After researching and calling my title company, the title company, Placer Title told me that LoanPal did not impound my escrow account for property taxes. The person I spoke to said that LP told them to hold $85.12 for two months which would equal $170.24. My property taxes were $2,000. LP had the bill. So did ***. However, I was told they way it should have been done was:4,128x 110%=4541.88 divided by 12 months= 378.48 divided by 2 = 189.24/mo. for 6 months. She said they had that information. I was told they obviously did not set me up for the 19-20 tax season either. So now my mortgage has gone up but they split the deficit into payments.
I called LoanPal with this information on 25 September 2019 and spoke with *** a customer service rep who seemed genuinely interested in getting everything I said typed up into an e-mail to go to ***'s manager the VP of Sales, ***. He told me *** was on vacation and would be back the following week. He would send that email and *** should call me back upon his return. It has been three weeks now. No Call.
I called today, 14 October at around 11 am and I got a busy message that continually repeated without even a break for 20 minutes. The message seemed aimed at annoying anyone calling. So I called back at about 12:30 and the message said that it was after hours (8am-5pm) and to press 1 for after hours operator, nope, nothing there, just a busy signal and a disconnect. So I looked up the main Kansas City, MO. number and got the same after hours message. It was not after hours!
I want them to pay the $2,000 deficit plus what they should have planned for for my 19-20 taxes, which are a lot less!
Thank you for your time and help.

I Veteran re-fied my home in December 2018, and closed February 28 2019. The first thing I told my loan officer before starting was that I had no extra money to pay for things such as the Well test and termite inspection etc.
The loan officer, *** said it was no problem, they would roll all of that into the loan.
So I proceeded. Upon closing we were in the middle of a bad snow storm and after climbing through 3 feet of snow, over my gate, and into the waiting car to sign title papers with the Notary, I wasn't interested in going line by line through 100 pages to see what was in there. Nor was I thinking about what was in the papers.
I called the Well people, to get a copy of the report a week later and they said they hadn't been paid. The termite inspection was paid as was the appraisal. So I called ***'s manager to tell him the well hadn't been paid. The manager, ***, said he'd look into it and let me know. I never heard back from him. I thought it might be resolved and let it go. In August the Well company called and said they still hadn't been paid. I also received a letter from my Mortgage company, *** (***) hereafter, stating I was in a $2,000 deficit!
I called *** back because I had a suspicion they might be behind the deficit and *** said he would look into it and call me back. I told him that the last time he said that I never heard back from him. He mad an excuse that it would take a couple of days to research it and then would call by the following Wed. I never heard back from him.
After researching and calling my title company, the title company, Placer Title told me that LoanPal did not impound my escrow account for property taxes. The person I spoke to said that LP told them to hold $85.12 for two months which would equal $170.24. My property taxes were $2,000. LP had the bill. So did ***. However, I was told they way it should have been done was:4,128x 110%=4541.88 divided by 12 months= 378.48 divided by 2 = 189.24/mo. for 6 months. She said they had that information. I was told they obviously did not set me up for the 19-20 tax season either. So now my mortgage has gone up but they split the deficit into payments.
I called LoanPal with this information on 25 September 2019 and spoke with *** a customer service rep who seemed genuinely interested in getting everything I said typed up into an e-mail to go to ***'s manager the VP of Sales, ***. He told me *** was on vacation and would be back the following week. He would send that email and *** should call me back upon his return. It has been three weeks now. No Call.
I called today, 14 October at around 11 am and I got a busy message that continually repeated without even a break for 20 minutes. The message seemed aimed at annoying anyone calling. So I called back at about 12:30 and the message said that it was after hours (8am-5pm) and to press 1 for after hours operator, nope, nothing there, just a busy signal and a disconnect. So I looked up the main Kansas City, MO. number and got the same after hours message. It was not after hours!
I want them to pay the $2,000 deficit plus what they should have planned for for my 19-20 taxes, which are a lot less!
Thank you for your time and help.

My Husband and Myself have been trying to consolidate and refinance our home loan through a different lender, but we currently have a UCC-1 filed from LoanPal for our solar panel loan preventing this. Our mortgage company will not accept an Unfiled UCC-1 Termination agreement without a Subordination Agreement which LoanPal refuses to give. I have called in a few times and spoken to various "agents" who have told me they will not Subordinate. I am not sure why as they are currently in 3rd position and after the refinance they will be in 2nd. No one will return my calls and the various emails to some magic inbox (***) yield no response. This inbox is apparently unmanned and I cannot speak to anyone in regards to this issue. We had been happy up until this point, but the lack of communication has been some of the worst I have experienced.

My Husband and Myself have been trying to consolidate and refinance our home loan through a different lender, but we currently have a UCC-1 filed from LoanPal for our solar panel loan preventing this. Our mortgage company will not accept an Unfiled UCC-1 Termination agreement without a Subordination Agreement which LoanPal refuses to give. I have called in a few times and spoken to various "agents" who have told me they will not Subordinate. I am not sure why as they are currently in 3rd position and after the refinance they will be in 2nd. No one will return my calls and the various emails to some magic inbox (***) yield no response. This inbox is apparently unmanned and I cannot speak to anyone in regards to this issue. We had been happy up until this point, but the lack of communication has been some of the worst I have experienced.

My Husband and Myself have been trying to consolidate and refinance our home loan through a different lender, but we currently have a UCC-1 filed from LoanPal for our solar panel loan preventing this. Our mortgage company will not accept an Unfiled UCC-1 Termination agreement without a Subordination Agreement which LoanPal refuses to give. I have called in a few times and spoken to various "agents" who have told me they will not Subordinate. I am not sure why as they are currently in 3rd position and after the refinance they will be in 2nd. No one will return my calls and the various emails to some magic inbox (***) yield no response. This inbox is apparently unmanned and I cannot speak to anyone in regards to this issue. We had been happy up until this point, but the lack of communication has been some of the worst I have experienced.

My Husband and Myself have been trying to consolidate and refinance our home loan through a different lender, but we currently have a UCC-1 filed from LoanPal for our solar panel loan preventing this. Our mortgage company will not accept an Unfiled UCC-1 Termination agreement without a Subordination Agreement which LoanPal refuses to give. I have called in a few times and spoken to various "agents" who have told me they will not Subordinate. I am not sure why as they are currently in 3rd position and after the refinance they will be in 2nd. No one will return my calls and the various emails to some magic inbox (***) yield no response. This inbox is apparently unmanned and I cannot speak to anyone in regards to this issue. We had been happy up until this point, but the lack of communication has been some of the worst I have experienced.

On February 27, 2018 someone opened a joint solar account (shows on my credit report as a secured home improvement loan) with the company LoanPal using my personal information without my knowledge. The solar loan amount was for $80,000. There were late payments on the account, however I never received a 30, 60, or 90 day late notice. I immediately contacted LoanPal to request a letter of deletion, but was put on hold and finally was hung up on without speaking to a company representative. I respectfully request the assistance of *** to have this loan dropped off my credit report as it is impacting my credit worthiness. Thank you.

On February 27, 2018 someone opened a joint solar account (shows on my credit report as a secured home improvement loan) with the company LoanPal using my personal information without my knowledge. The solar loan amount was for $80,000. There were late payments on the account, however I never received a 30, 60, or 90 day late notice. I immediately contacted LoanPal to request a letter of deletion, but was put on hold and finally was hung up on without speaking to a company representative. I respectfully request the assistance of *** to have this loan dropped off my credit report as it is impacting my credit worthiness. Thank you.