This is the very worst HVAC company in the valleyThey installed a system in our new home and don't stand behind itWe waited all day for a technician and every time I called I was given a run aroundThe tech came almost four hours later than promised and spent half the evening *** down a leak he couldn't findHe left and the temperature rose to degrees higher to degrees! We've called the rest of the evening attempting to reach someone who will work on our systemNeedless to say we have been given a bs story and the latest is that the only technician is an hour away yetIt's 10pm on a holiday weekend nightIf this wasn't under warranty we'd be calling Floyd's, an extremely reliable company
Christien R***, was our service tech and he called before his arrival and he arrived when promisedHe was friendly, knowledgeable and efficient and took time to educate us on our thermostat settings for the winter months He also helped us reach office personnel who helped us with some past paperwork issues which have now been resolvedThank you Chris, Crystal, Scott and Tami
Wonderful company to work with! We always request Jimmy M***, who is a real professional and personable young man who does a wonderful job servicing our furnace and air conditioning unit He is a real asset to the Chas R*** business
We just moved into our new home a week ago and had several issues with our new system ; constant rattling noise coming from the ceiling , we had a thermostat not functioning properly , and we had a loud noise every time the heater kicked on Our technician Matt came out and fixed all of the problems , gave me great info on our system, and answered all of my questions Matt was professional and a good communicator His tech code is MATC, ask for him
Our service tech, Christien, arrived when expected and performed a thorough inspection and repair of our a/c systemHe was professional and friendly, and explained things very wellA job well doneThank you, Christien!
I had a large hot water pipe leak under the slab of my rental house I thought it would require using expensive equipment to locate the leak, dig up the slab at that point, and then repair the leak and take many hours or days Luis (technician #9366) from Chas Roberts came out to investigate and give me an estimate on a Sunday He said he could just run a new line from before the leak in a bathroom wall, up though the attic to the outside wall to the kitchen sink all in one day He was able to rearrange his schedule to come out the next day and finished the job in less than five hours He only had to cut three small holes in the bathroom dry wall to fish the new PEX tubing through the wall into the attic and down the wall to the kitchen sink pipe He climbed around in the attic twice to finish the job There was no way I could have figured out what to do and then do it to fix this leak I really appreciated how professional, knowledgeable, and courteous Luis was to quickly repair this potentially devastating situation I believe the renters appreciated his efforts too This is the second time I have used Chas Roberts to repair a plumbing problem and have been completely happy with the service Thanks Luis and Chas Roberts
We bought a new house through *** *** in August *** used Chas Roberts to install our A/C unit and heating unitsThey came out during the first year twice for routine checks that was in the new home warranty No issuesNext year, July before we even have them come out to do a check up on the service, our A/C goes out The builder and manufacture recommended Chas againWe only have one unitIt's Friday, July 7th and we call right awayThey can't come look at (warranty work) until Monday 7/between the hours of 7pm-MidnightThey were a no call no show My husband called again and took off work to be there on TuesdayThey cam this time and did the reading....it's the compressorThey order a new compressor which comes in on ThursdayThe compressor is under warranty, but the labor and coolant are not so the charge is about $because they need to flush the system and add in new coolant It takes guys (they couldn't properly seal the unit) and over hour
This complaint is against Chas Roberts (CR) for failing to diagnose a problem with my air conditioner that they currently hold the warranty support contract for, and failing to perform an acceptable level of troubleshooting and subsequently attempting to tell me there is no issue I'm far too knowledgeable on the issue and the aspects surrounding HVAC concepts in general to begin to accept that And I am certainly more knowledgeable on the aspects of my own system to know when it's operating correctly or not
On 8/5/I noticed that my home was suddenly twice the humidity of the atmosphere and AC unit was running much more than normal On 8/6/David from CR arrived and noted the problem was too much coolant and he stated he removed 10-ounces of coolant This did not remove any humidity
I had CR send David out again, he was visibly disgruntled upon arrival I had him return the coolant level to where it was since his diagnosis was clearly wrong and only made thin
Horrible company, called them out to check on a/c and advised me something I didn’t even need which they told me would fix the issue with the a/chad to call them back out a week later because my a/c was doing the same thing the next representative advised me it was something totally differentthis company make you spend money you don’t have to
We would like to thank Michael B*** "The B***" for providing an outstanding serviceFrom the moment he entered our home MrB*** kept us informed about our air-conditioning repair processHe was well knowledgeable, detail oriented and friendlyMrB*** gave us the sense of trust and reliability that the job was going to be done with easeHe demonstrated pride on what he does and definitely representing Chas Roberts company with honesty and integrityThanks !
*** *** *** ***
I recently was having an issue with my heat pump and since ChasRoberts installed my system I called them to check my systemA technician name Cody came out and diagnosed my problem and made a repair within minutes Based on this experience I would highly recommend ChasRoberts to anyone who is seeking a professional company in the A/C Plumbing business
I have used several A/C companies over the years and this is one of the least trustworthy or concerned about their customersMy newly built home was left with a partially installed A/C system by this vendorI moved in Jan and decided to pop on the A/C a couple months later on one of those warm days we get sometimes in MarchThe A/C was not cooling the house after an hour so I went outside to discover a loud grinding noise coming from my new A/C unitI immediately turned off the A/C and called ChasA rep came out and found that the condenser unit valve had not been opened so the system was running without being able to do any circulation to the evaporator unitHe also found that the ducting in the ceiling had not been connected and that the installation tech had marked that there was a large leak in the system but had done nothing to correct the issueThis was strike against the trustworthiness of this companyThe tech repaired the leak he found, finished the installation of the unit and the A/C began to workI am still concerned that running the unit in the half installed state caused damage to the condenser unit but Chas did nothing to investigateA month later the A/C stops working againChas comes out next day and finds that a fitting outside on the condenser line was not tightened enough and all my freon and oil had leaked outChas tightened and filled the unit cooling resumedOnce again I am concerned that letting the unit run for a day without coolant and oil could have damaged the compressor but Chas does not seem concernedStrike against the trustworthiness of this companyThese are machines that require lubricationThe unit may continue to function but Chas Roberts poor installation could cost me years off operation and labor bills to replace a compressor, dryer, and filter later on that may have lasted the warranted lifespan with only routine maintenanceThat brings us to yesterday 6/29/My home is at degrees and the A/C is on set to and it is not cooling downAfter some time I hear what sounds like my irrigation system watering the yard (it shares the same wall as my A/C unit)It's loud enough for me to go outside to see what's going onThe A/C is making a loud grinding noise like something is stuck in the compressor or there is some restrictionI call Chas to tell them about it and schedule service so my unit does not suffer more damage than it already hasChas schedules me for Friday (days later)If there is an issue with the machine that could cause damage waiting days to let it continue is not a good idea but at this point I am not 100% sure the unit is not working so I agree to have them come out between 1PM and 4PM FridayI have never waited on an A/C company during a warranty period for daysTwo hours later and the home is still not cooling beyond degrees so I call back Chas and let them know the unit is not cooling (this is at 6PM)Chas tells me that they cannot get to me until tomorrow sometimeThey have no ETA, appointmentThe phone representative is dismissiveI set my thermostats to degrees so the unit limps along overnightAt some point whatever was making the noise in the unit goes away and overnight the unit cools to Not knowing if I still have an issue or if the unit self corrected I cancel the emergency call (people with zero cooling are way worse off than I am at partial cooling)I am going to monitor the system to see if I need to schedule a checkI have reached out to my builder and suggested they consider a different sub since Chas's work has been so shottyI am also contacting my other A/C company to see if they can take over service so I no longer have to deal with ChasThere is no way to go back in time and undo damage done by running a partially installed A/C systemThese "ghost" type issues are the worst kind of problem because they are almost impossible to diagnoseThe only way I would trust this A/C unit at this point would be to replace the condenser unit, ensure the internal coils are clear of any debris, and reset the system to factory specsIf there are compressor shavings floating through the unit it will not operate efficiently and if there are enough to clog up the filter the unit will perform even more poorlyThe unit may still function but will not come close to the SEER value it is rated forThanks for nothing Chas
THANK YOU CHAS ROBERTS !!!
Yesterday I placed a call about my r/o system not working and Chas had me scheduled within hoursyour technician joe showed up on -time and had given me a full explanation of what was wrong and how me needed to correct issue ( thanks Joe )
I decided to just replace the system as this one was yrs old he called his supervisor Ken
and they came up with a very decent price ( thanks Mr Ken ) after discussing price he then ordered system and told me he could install next day which was awesome as I have alot of family coming into town this weekend thanks again for quick service MR Ken
David King
I scheduled my AC service appointment a month in advanceThey were supposed to come today to do annual service between 9am and 12pmI am at work, but my mom was home all dayThey have both of our phone numbersThey left a voicemail message on my phone at 8:38am saying I needed to call to confirm serviceI didn't get the message right away since I am at workI called at 9:49am and told them I was confirming the appointment and that my mom would be there all day and to please call her because I was at work and unable to answer my phoneI went to a meeting, came back to my desk to find they left another voicemail message on my phone at 10:48am saying since they haven't heard from me if I don't call by noon they are cancellingI called back at around 1pm and told them again the whole storyI also discovered during this whole day that my mom had also called them twice and told them she is home all day and to comeThis is an example of extreme disorganization and poor customer serviceI assume they are not going to show up today, which means I now have to call and find another company to come service my AC unit and will probably have to wait weeks again
I have used Chas Roberts plumbers on occasions From the initial call until the completion of their work, both experiences went well Excellent communication and quality of work I highly recommend their company
I had Nick come out on June 26th to fix a hot room issueNick found a leak in the duck work and made cooling the master room better.Also he noticed the wifi connection on the thermostat was never connected when I bought the house last yearNick tried to get it to work and the thermostat was broken and needed to be replaceda new one was orderedNick was patient with all my questions and was very knowledgeable in his jobPositive A+++
This complaint is against Chas Roberts (CR) for failing to diagnose a problem with my air conditioner that they currently hold the warranty support contract for, and failing to perform an acceptable level of troubleshooting and subsequently attempting to tell me there is no issue I'm far too knowledgeable on the issue and the aspects surrounding HVAC concepts in general to begin to accept that And I am certainly more knowledgeable on the aspects of my own system to know when it's operating correctly or not
On 8/5/I noticed that my home was suddenly twice the humidity of the atmosphere and AC unit was running much more than normal On 8/6/David from CR arrived and noted the problem was too much coolant and he stated he removed 10-ounces of coolant This did not remove any humidity
I had CR send David out again, he was visibly disgruntled upon arrival I had him return the coolant level to where it was since his diagnosis was clearly wrong and only made thin
Many thanks to repairman "the brick" for his quick response, his knowledge and his professionalism Our a/c repair went out after 7pm on a very hot saturday night several weeks ago he arrived within minutes, explained the problem and the necessary repair and we were reassured that he would handle it readily all the while, in a very friendly manner
We are satisfied with the service to check out AC and Furnace.......serviceman called ahead and arrived when scheduled
This is the very worst HVAC company in the valleyThey installed a system in our new home and don't stand behind itWe waited all day for a technician and every time I called I was given a run aroundThe tech came almost four hours later than promised and spent half the evening *** down a leak he couldn't findHe left and the temperature rose to degrees higher to degrees! We've called the rest of the evening attempting to reach someone who will work on our systemNeedless to say we have been given a bs story and the latest is that the only technician is an hour away yetIt's 10pm on a holiday weekend nightIf this wasn't under warranty we'd be calling Floyd's, an extremely reliable company
Christien R***, was our service tech and he called before his arrival and he arrived when promisedHe was friendly, knowledgeable and efficient and took time to educate us on our thermostat settings for the winter months He also helped us reach office personnel who helped us with some past paperwork issues which have now been resolvedThank you Chris, Crystal, Scott and Tami
Wonderful company to work with! We always request Jimmy M***, who is a real professional and personable young man who does a wonderful job servicing our furnace and air conditioning unit He is a real asset to the Chas R*** business
We just moved into our new home a week ago and had several issues with our new system ; constant rattling noise coming from the ceiling , we had a thermostat not functioning properly , and we had a loud noise every time the heater kicked on Our technician Matt came out and fixed all of the problems , gave me great info on our system, and answered all of my questions Matt was professional and a good communicator His tech code is MATC, ask for him
Our service tech, Christien, arrived when expected and performed a thorough inspection and repair of our a/c systemHe was professional and friendly, and explained things very wellA job well doneThank you, Christien!
I had a large hot water pipe leak under the slab of my rental house I thought it would require using expensive equipment to locate the leak, dig up the slab at that point, and then repair the leak and take many hours or days Luis (technician #9366) from Chas Roberts came out to investigate and give me an estimate on a Sunday He said he could just run a new line from before the leak in a bathroom wall, up though the attic to the outside wall to the kitchen sink all in one day He was able to rearrange his schedule to come out the next day and finished the job in less than five hours He only had to cut three small holes in the bathroom dry wall to fish the new PEX tubing through the wall into the attic and down the wall to the kitchen sink pipe He climbed around in the attic twice to finish the job There was no way I could have figured out what to do and then do it to fix this leak I really appreciated how professional, knowledgeable, and courteous Luis was to quickly repair this potentially devastating situation I believe the renters appreciated his efforts too This is the second time I have used Chas Roberts to repair a plumbing problem and have been completely happy with the service Thanks Luis and Chas Roberts
We bought a new house through *** *** in August *** used Chas Roberts to install our A/C unit and heating unitsThey came out during the first year twice for routine checks that was in the new home warranty No issuesNext year, July before we even have them come out to do a check up on the service, our A/C goes out The builder and manufacture recommended Chas againWe only have one unitIt's Friday, July 7th and we call right awayThey can't come look at (warranty work) until Monday 7/between the hours of 7pm-MidnightThey were a no call no show My husband called again and took off work to be there on TuesdayThey cam this time and did the reading....it's the compressorThey order a new compressor which comes in on ThursdayThe compressor is under warranty, but the labor and coolant are not so the charge is about $because they need to flush the system and add in new coolant It takes guys (they couldn't properly seal the unit) and over hour
This complaint is against Chas Roberts (CR) for failing to diagnose a problem with my air conditioner that they currently hold the warranty support contract for, and failing to perform an acceptable level of troubleshooting and subsequently attempting to tell me there is no issue I'm far too knowledgeable on the issue and the aspects surrounding HVAC concepts in general to begin to accept that And I am certainly more knowledgeable on the aspects of my own system to know when it's operating correctly or not
On 8/5/I noticed that my home was suddenly twice the humidity of the atmosphere and AC unit was running much more than normal On 8/6/David from CR arrived and noted the problem was too much coolant and he stated he removed 10-ounces of coolant This did not remove any humidity
I had CR send David out again, he was visibly disgruntled upon arrival I had him return the coolant level to where it was since his diagnosis was clearly wrong and only made thin
Horrible company, called them out to check on a/c and advised me something I didn’t even need which they told me would fix the issue with the a/chad to call them back out a week later because my a/c was doing the same thing the next representative advised me it was something totally differentthis company make you spend money you don’t have to
We would like to thank Michael B*** "The B***" for providing an outstanding serviceFrom the moment he entered our home MrB*** kept us informed about our air-conditioning repair processHe was well knowledgeable, detail oriented and friendlyMrB*** gave us the sense of trust and reliability that the job was going to be done with easeHe demonstrated pride on what he does and definitely representing Chas Roberts company with honesty and integrityThanks !
*** *** *** ***
I recently was having an issue with my heat pump and since ChasRoberts installed my system I called them to check my systemA technician name Cody came out and diagnosed my problem and made a repair within minutes Based on this experience I would highly recommend ChasRoberts to anyone who is seeking a professional company in the A/C Plumbing business
Very pleased with service
I have used several A/C companies over the years and this is one of the least trustworthy or concerned about their customersMy newly built home was left with a partially installed A/C system by this vendorI moved in Jan and decided to pop on the A/C a couple months later on one of those warm days we get sometimes in MarchThe A/C was not cooling the house after an hour so I went outside to discover a loud grinding noise coming from my new A/C unitI immediately turned off the A/C and called ChasA rep came out and found that the condenser unit valve had not been opened so the system was running without being able to do any circulation to the evaporator unitHe also found that the ducting in the ceiling had not been connected and that the installation tech had marked that there was a large leak in the system but had done nothing to correct the issueThis was strike against the trustworthiness of this companyThe tech repaired the leak he found, finished the installation of the unit and the A/C began to workI am still concerned that running the unit in the half installed state caused damage to the condenser unit but Chas did nothing to investigateA month later the A/C stops working againChas comes out next day and finds that a fitting outside on the condenser line was not tightened enough and all my freon and oil had leaked outChas tightened and filled the unit cooling resumedOnce again I am concerned that letting the unit run for a day without coolant and oil could have damaged the compressor but Chas does not seem concernedStrike against the trustworthiness of this companyThese are machines that require lubricationThe unit may continue to function but Chas Roberts poor installation could cost me years off operation and labor bills to replace a compressor, dryer, and filter later on that may have lasted the warranted lifespan with only routine maintenanceThat brings us to yesterday 6/29/My home is at degrees and the A/C is on set to and it is not cooling downAfter some time I hear what sounds like my irrigation system watering the yard (it shares the same wall as my A/C unit)It's loud enough for me to go outside to see what's going onThe A/C is making a loud grinding noise like something is stuck in the compressor or there is some restrictionI call Chas to tell them about it and schedule service so my unit does not suffer more damage than it already hasChas schedules me for Friday (days later)If there is an issue with the machine that could cause damage waiting days to let it continue is not a good idea but at this point I am not 100% sure the unit is not working so I agree to have them come out between 1PM and 4PM FridayI have never waited on an A/C company during a warranty period for daysTwo hours later and the home is still not cooling beyond degrees so I call back Chas and let them know the unit is not cooling (this is at 6PM)Chas tells me that they cannot get to me until tomorrow sometimeThey have no ETA, appointmentThe phone representative is dismissiveI set my thermostats to degrees so the unit limps along overnightAt some point whatever was making the noise in the unit goes away and overnight the unit cools to Not knowing if I still have an issue or if the unit self corrected I cancel the emergency call (people with zero cooling are way worse off than I am at partial cooling)I am going to monitor the system to see if I need to schedule a checkI have reached out to my builder and suggested they consider a different sub since Chas's work has been so shottyI am also contacting my other A/C company to see if they can take over service so I no longer have to deal with ChasThere is no way to go back in time and undo damage done by running a partially installed A/C systemThese "ghost" type issues are the worst kind of problem because they are almost impossible to diagnoseThe only way I would trust this A/C unit at this point would be to replace the condenser unit, ensure the internal coils are clear of any debris, and reset the system to factory specsIf there are compressor shavings floating through the unit it will not operate efficiently and if there are enough to clog up the filter the unit will perform even more poorlyThe unit may still function but will not come close to the SEER value it is rated forThanks for nothing Chas
THANK YOU CHAS ROBERTS !!!
Yesterday I placed a call about my r/o system not working and Chas had me scheduled within hoursyour technician joe showed up on -time and had given me a full explanation of what was wrong and how me needed to correct issue ( thanks Joe )
I decided to just replace the system as this one was yrs old he called his supervisor Ken
and they came up with a very decent price ( thanks Mr Ken ) after discussing price he then ordered system and told me he could install next day which was awesome as I have alot of family coming into town this weekend thanks again for quick service MR Ken
David King
I scheduled my AC service appointment a month in advanceThey were supposed to come today to do annual service between 9am and 12pmI am at work, but my mom was home all dayThey have both of our phone numbersThey left a voicemail message on my phone at 8:38am saying I needed to call to confirm serviceI didn't get the message right away since I am at workI called at 9:49am and told them I was confirming the appointment and that my mom would be there all day and to please call her because I was at work and unable to answer my phoneI went to a meeting, came back to my desk to find they left another voicemail message on my phone at 10:48am saying since they haven't heard from me if I don't call by noon they are cancellingI called back at around 1pm and told them again the whole storyI also discovered during this whole day that my mom had also called them twice and told them she is home all day and to comeThis is an example of extreme disorganization and poor customer serviceI assume they are not going to show up today, which means I now have to call and find another company to come service my AC unit and will probably have to wait weeks again
I have used Chas Roberts plumbers on occasions From the initial call until the completion of their work, both experiences went well Excellent communication and quality of work I highly recommend their company
I had Nick come out on June 26th to fix a hot room issueNick found a leak in the duck work and made cooling the master room better.Also he noticed the wifi connection on the thermostat was never connected when I bought the house last yearNick tried to get it to work and the thermostat was broken and needed to be replaceda new one was orderedNick was patient with all my questions and was very knowledgeable in his jobPositive A+++
This complaint is against Chas Roberts (CR) for failing to diagnose a problem with my air conditioner that they currently hold the warranty support contract for, and failing to perform an acceptable level of troubleshooting and subsequently attempting to tell me there is no issue I'm far too knowledgeable on the issue and the aspects surrounding HVAC concepts in general to begin to accept that And I am certainly more knowledgeable on the aspects of my own system to know when it's operating correctly or not
On 8/5/I noticed that my home was suddenly twice the humidity of the atmosphere and AC unit was running much more than normal On 8/6/David from CR arrived and noted the problem was too much coolant and he stated he removed 10-ounces of coolant This did not remove any humidity
I had CR send David out again, he was visibly disgruntled upon arrival I had him return the coolant level to where it was since his diagnosis was clearly wrong and only made thin
Many thanks to repairman "the brick" for his quick response, his knowledge and his professionalism Our a/c repair went out after 7pm on a very hot saturday night several weeks ago he arrived within minutes, explained the problem and the necessary repair and we were reassured that he would handle it readily all the while, in a very friendly manner