Chas Roberts replaced my ac unit and its only yrs old and has been nothing but service calls and I'm sorry from day I spent just shy of on this unit and they've had there hands in it more times then I can count there techs ive had in my home are unprofessional and service after the sale is horrible you are priority when you purchase system and just a number after the sale I purchased extended warranty on my unit still waiting for them to fix my unit one supervisor told me we don't make the equipment which is very true but they do claim to service it they just do so poorly I will buy a swamp cooler if chas roberts was the last company to sell ac horrible experience from day one
I called Chas R*** in the morning yesterday and they had a tech out later that afternoon who was extremely helpfulHector problem-solved my a/c situation and came up with a perfect fixMy a/c is blowing super cold now and I'm extremely pleasedHe was a true professional and went above and beyond to make sure my house had cold ac before he leftI don't leave recommendation remarks very often, but this was a great reason to do so
We had Kasey out to do our semi-annual CAP review, and it was one of the most in-depth reviews we have had from a Chas Roberts technician in yearsHe is very knowledgeable and answered all my questionsHe was even knowledgeable about the air cleaner He gets my vote, and I want him back next year!!Jerry K
The ChasRoberts Technician Rick M*** was punctual, polite and thoroughHe discussed several issues with me, including the installtion of a Surge Protector for the air handler motor, and installed it on my approvalHe performed his work in a timely manner, and to my satisfaction
It's been a few months since September that our air conditioner clocked out right in the middle of a heat wave Your technician Casey got here towards the end of the day and in an hour was able to replace a broken motor fan part up in the attic He just happen to have a replacement on hand in his truck The reason for all these details is that I am very impressed with ChasRoberts for sending their technicians well stocked for emergency situations Casey was fully dressed in uniform and had to work in an oven-like condition Nonetheless, he was able to resolve the problem without having to special order parts A great shout out and thank you to Casey, a well qualified technician for a job well done (deserves a bonus) And to ChasRoberts for being prepared and equipped for tackling our Phoenix heat related emergency conditions and for having such a great crew
I have contacted chas roberts a total of times since June in an attempt to get my ac unit that is not functioning properly to be looked at under the warrantyAll times I have left all of my contact info with the ladies that are in customer servicethey did call back once and I missed them but they left a nessage stating to call scheduling back.I called the number and it was the customer service numberI asked to be transferred to scheduling and they said they could not do that.So I gave them my info once again and they said someone would call me backAsked to have a manager call me and no call yet today as of 7:pmi am not expecting to be taken care of immediatly but a call back from somebody saying we have your info and are working on it is wantedi realise Phoenix is roasting right now but a call back would be nice to let me know they have my info and im in line for a tech even if its this weekend or next week even
I have contacted chas roberts a total of times since June in an attempt to get my ac unit that is not functioning properly to be looked at under the warrantyAll times I have left all of my contact info with the ladies that are in customer servicethey did call back once and I missed them but they left a nessage stating to call scheduling back.I called the number and it was the customer service numberI asked to be transferred to scheduling and they said they could not do that.So I gave them my info once again and they said someone would call me backAsked to have a manager call me and no call yet today as of 7:pmi am not expecting to be taken care of immediatly but a call back from somebody saying we have your info and are working on it is wantedi realise Phoenix is roasting right now but a call back would be nice to let me know they have my info and im in line for a tech even if its this weekend or next week even
Chas Roberts' tech Brandon deserves this reviewHe worked up in our attic which had to be plus for hoursHe would not come down until he found the problem we were having with cooling and air flowAfter process of elimination he found the problem and made the necessary repairsThru out the process he was very courteous and professional.If all the techs are like Brandon I would not hesitate in recommending Chas Roberts
I had Nick come out on June 26th to fix a hot room issueNick found a leak in the duck work and made cooling the master room better.Also he noticed the wifi connection on the thermostat was never connected when I bought the house last yearNick tried to get it to work and the thermostat was broken and needed to be replaceda new one was orderedNick was patient with all my questions and was very knowledgeable in his jobPositive A+++
Fred serviced our A/C on our yearly plan and he was great, spent over minutes carefully inspecting everything to make sure we were safe and our a/c unit was running 100%He was very professional, funny, patient and thorough
In practical terms the technician didn't do anything but just take the moneyIt was not worth itThis is the last time we call you guysHe didn't even want to check the capacitors on the compressors which is what I call for, he wanted to charge me more, I measure them with no good attitude and he didn't do a good inspection of the contactorsYour company is not what it used to be, you are just for the money but no for the serviceThat a shame
We would like to thank Michael B*** "The B***" for providing an outstanding serviceFrom the moment he entered our home MrB*** kept us informed about our air-conditioning repair processHe was well knowledgeable, detail oriented and friendlyMrB*** gave us the sense of trust and reliability that the job was going to be done with easeHe demonstrated pride on what he does and definitely representing Chas Roberts company with honesty and integrityThanks !
*** *** *** ***
The water line from the municipal water system to my house was leaking GPM for two months and the only indicator was a gradual increase in usage on our water bill
Santiago arrived on Monday morning and quickly found the leakA quick fix may have been able to be performed but we decided that the risk of a reoccurring leak was not worth having to have this happen againThe line was dug up and replaced inside of a day's time with the land scape stone put back into place
This was some major work done correctly on short noticeThe price was reasonable when you consider the peace of mind of not having to have this kind of disruption in the futureI am glad that these guys were there for us
"The Brick", Michael, from Chas Roberts took care of all our concerns and then some He was professional, explained what he found and corrected and was very friendly as well We will be requesting him as our personal technician!
Our tech, Mike "the brick" is outstanding!!! He always goes the extra mile....always checks to make sure everything is in working order...even those areas outside the reason we called him to checkHe is also very good at diagnosing a problem Doesn't stop until he has identified the problem and provided the solutionAlso very tidy....always cleans up with shop vac!!
We will always ask for Mike "the brick" when requesting a tech make a call to our home
I am pleased with Chas R*** AC/Heating maintenance serviceTheir technicians are very professional and perform a very detailed service on my unitThey inform which services are optional or requiredI renew the CAP Maintenance Plan for visits every year, one for the pre-winter season and another for the pre-summer seasonThey offer a discount on this type of service and always call to remind you of an upcoming service
I called Chas Roberts A/C & Plumbing to fix a problem with inadequate cooling in my home's spare bedroomThe A/C Technician, Michael "The Brick", showed up to my home one time (in fact, minutes early)Michael diagnosed/fixed my problem within 1/hoursAlso, the Chas Roberts technician explained what he found and what he did to fix the problemMichael's knowledge and workmanship are top-notch! I would refer a friend/colleague/family member to this company!
Scheduling is very efficient and reliable--this is a welcome part of the customer experienceThe tuitself was also a great experience--Christian was extremely knowledgeable, efficient, and friendlyHe reviewed the steps to the visit, his analysis, and his recommendations in a clear and concise mannerHe was very conscientious about protecting the carpet and left all areas in perfect shapeI also appreciate the help in changing the air filters--since these are in the ceilingHighly recommendedThanks!
Chas Roberts replaced my ac unit and its only yrs old and has been nothing but service calls and I'm sorry from day I spent just shy of on this unit and they've had there hands in it more times then I can count there techs ive had in my home are unprofessional and service after the sale is horrible you are priority when you purchase system and just a number after the sale I purchased extended warranty on my unit still waiting for them to fix my unit one supervisor told me we don't make the equipment which is very true but they do claim to service it they just do so poorly I will buy a swamp cooler if chas roberts was the last company to sell ac horrible experience from day one
I called Chas R*** in the morning yesterday and they had a tech out later that afternoon who was extremely helpfulHector problem-solved my a/c situation and came up with a perfect fixMy a/c is blowing super cold now and I'm extremely pleasedHe was a true professional and went above and beyond to make sure my house had cold ac before he leftI don't leave recommendation remarks very often, but this was a great reason to do so
We had Kasey out to do our semi-annual CAP review, and it was one of the most in-depth reviews we have had from a Chas Roberts technician in yearsHe is very knowledgeable and answered all my questionsHe was even knowledgeable about the air cleaner He gets my vote, and I want him back next year!!Jerry K
The ChasRoberts Technician Rick M*** was punctual, polite and thoroughHe discussed several issues with me, including the installtion of a Surge Protector for the air handler motor, and installed it on my approvalHe performed his work in a timely manner, and to my satisfaction
It's been a few months since September that our air conditioner clocked out right in the middle of a heat wave Your technician Casey got here towards the end of the day and in an hour was able to replace a broken motor fan part up in the attic He just happen to have a replacement on hand in his truck The reason for all these details is that I am very impressed with ChasRoberts for sending their technicians well stocked for emergency situations Casey was fully dressed in uniform and had to work in an oven-like condition Nonetheless, he was able to resolve the problem without having to special order parts A great shout out and thank you to Casey, a well qualified technician for a job well done (deserves a bonus) And to ChasRoberts for being prepared and equipped for tackling our Phoenix heat related emergency conditions and for having such a great crew
We have used Chas Roberts for HVAC without any issuesWe tried using them for plumbing services and they no showed us three times
I have contacted chas roberts a total of times since June in an attempt to get my ac unit that is not functioning properly to be looked at under the warrantyAll times I have left all of my contact info with the ladies that are in customer servicethey did call back once and I missed them but they left a nessage stating to call scheduling back.I called the number and it was the customer service numberI asked to be transferred to scheduling and they said they could not do that.So I gave them my info once again and they said someone would call me backAsked to have a manager call me and no call yet today as of 7:pmi am not expecting to be taken care of immediatly but a call back from somebody saying we have your info and are working on it is wantedi realise Phoenix is roasting right now but a call back would be nice to let me know they have my info and im in line for a tech even if its this weekend or next week even
I have contacted chas roberts a total of times since June in an attempt to get my ac unit that is not functioning properly to be looked at under the warrantyAll times I have left all of my contact info with the ladies that are in customer servicethey did call back once and I missed them but they left a nessage stating to call scheduling back.I called the number and it was the customer service numberI asked to be transferred to scheduling and they said they could not do that.So I gave them my info once again and they said someone would call me backAsked to have a manager call me and no call yet today as of 7:pmi am not expecting to be taken care of immediatly but a call back from somebody saying we have your info and are working on it is wantedi realise Phoenix is roasting right now but a call back would be nice to let me know they have my info and im in line for a tech even if its this weekend or next week even
Excellent Technician
Chas Roberts' tech Brandon deserves this reviewHe worked up in our attic which had to be plus for hoursHe would not come down until he found the problem we were having with cooling and air flowAfter process of elimination he found the problem and made the necessary repairsThru out the process he was very courteous and professional.If all the techs are like Brandon I would not hesitate in recommending Chas Roberts
I had Nick come out on June 26th to fix a hot room issueNick found a leak in the duck work and made cooling the master room better.Also he noticed the wifi connection on the thermostat was never connected when I bought the house last yearNick tried to get it to work and the thermostat was broken and needed to be replaceda new one was orderedNick was patient with all my questions and was very knowledgeable in his jobPositive A+++
Fred serviced our A/C on our yearly plan and he was great, spent over minutes carefully inspecting everything to make sure we were safe and our a/c unit was running 100%He was very professional, funny, patient and thorough
In practical terms the technician didn't do anything but just take the moneyIt was not worth itThis is the last time we call you guysHe didn't even want to check the capacitors on the compressors which is what I call for, he wanted to charge me more, I measure them with no good attitude and he didn't do a good inspection of the contactorsYour company is not what it used to be, you are just for the money but no for the serviceThat a shame
We would like to thank Michael B*** "The B***" for providing an outstanding serviceFrom the moment he entered our home MrB*** kept us informed about our air-conditioning repair processHe was well knowledgeable, detail oriented and friendlyMrB*** gave us the sense of trust and reliability that the job was going to be done with easeHe demonstrated pride on what he does and definitely representing Chas Roberts company with honesty and integrityThanks !
*** *** *** ***
The water line from the municipal water system to my house was leaking GPM for two months and the only indicator was a gradual increase in usage on our water bill
Santiago arrived on Monday morning and quickly found the leakA quick fix may have been able to be performed but we decided that the risk of a reoccurring leak was not worth having to have this happen againThe line was dug up and replaced inside of a day's time with the land scape stone put back into place
This was some major work done correctly on short noticeThe price was reasonable when you consider the peace of mind of not having to have this kind of disruption in the futureI am glad that these guys were there for us
"The Brick", Michael, from Chas Roberts took care of all our concerns and then some He was professional, explained what he found and corrected and was very friendly as well We will be requesting him as our personal technician!
Our tech, Mike "the brick" is outstanding!!! He always goes the extra mile....always checks to make sure everything is in working order...even those areas outside the reason we called him to checkHe is also very good at diagnosing a problem Doesn't stop until he has identified the problem and provided the solutionAlso very tidy....always cleans up with shop vac!!
We will always ask for Mike "the brick" when requesting a tech make a call to our home
I am pleased with Chas R*** AC/Heating maintenance serviceTheir technicians are very professional and perform a very detailed service on my unitThey inform which services are optional or requiredI renew the CAP Maintenance Plan for visits every year, one for the pre-winter season and another for the pre-summer seasonThey offer a discount on this type of service and always call to remind you of an upcoming service
I called Chas Roberts A/C & Plumbing to fix a problem with inadequate cooling in my home's spare bedroomThe A/C Technician, Michael "The Brick", showed up to my home one time (in fact, minutes early)Michael diagnosed/fixed my problem within 1/hoursAlso, the Chas Roberts technician explained what he found and what he did to fix the problemMichael's knowledge and workmanship are top-notch! I would refer a friend/colleague/family member to this company!
Scheduling is very efficient and reliable--this is a welcome part of the customer experienceThe tuitself was also a great experience--Christian was extremely knowledgeable, efficient, and friendlyHe reviewed the steps to the visit, his analysis, and his recommendations in a clear and concise mannerHe was very conscientious about protecting the carpet and left all areas in perfect shapeI also appreciate the help in changing the air filters--since these are in the ceilingHighly recommendedThanks!