Horrible company, called them out to check on a/c and advised me something I didn’t even need which they told me would fix the issue with the a/chad to call them back out a week later because my a/c was doing the same thing the next representative advised me it was something totally differentthis company make you spend money you don’t have to
The service rep seemed anxious to be helpful, but after saying that we needed a new AC unit was not able to explain whyHe pushed fairly hard for us to replace the unit, resulting in our decision to check with other companies because we felt pressured
We recently called Chas Roberts to address multiple plumbing problems in our homeJoseph arrived on time and was courteous, knowledgable, professional, and efficientHe ordered the necessary parts, returned at the agreed-upon time, and far exceeded our expectations in completing all of the workI will be highly recommending him
We have been in our new *** home for about months For months a high, whistle-like sound was heard, especially when the HVAC system was off The builder's Customer Service Rep seemed unable to correct it, so we called Chas Roberts directly They sent out "Angelo" a technician with years experience He figured out the problem in minutes (loose AC filter box) and corrected it immediately He also went up into the attic to check out the equipment itself He was polite, a good listener and took an analytical approach Arrived in a shiny van and wore a company T-Shirt We are grateful for his kind attention *** ***
The water line from the municipal water system to my house was leaking GPM for two months and the only indicator was a gradual increase in usage on our water bill
Santiago arrived on Monday morning and quickly found the leakA quick fix may have been able to be performed but we decided that the risk of a reoccurring leak was not worth having to have this happen againThe line was dug up and replaced inside of a day's time with the land scape stone put back into place
This was some major work done correctly on short noticeThe price was reasonable when you consider the peace of mind of not having to have this kind of disruption in the futureI am glad that these guys were there for us
Our serviceman Daniel was very professional even offered to stay in hot house rather than seat in air condition ruck while he waited for replacement part to be dropped offAfter offering him a cold drink many times he finally asked if we would mind if he accepted a cold CokeIt was reassuring that when he returned after several visits he told us he would not leave our home till we had a functioning air conditionerWe Thank everyone we have dealt with at Chas Roberts for their help & understanding in getting our system operating
I had a 9-a.mservice window, and the technician did not arrive until 4:p.mI only received one call telling me it would be closer to 12:p.mWhen I called at 2:p.mI was told the technician was finishing up his job and would be on his way any minuteOnly after I called an hour later did they dispatch someone else to take care of the issueThe Manager was completely unapologeticHopefully the work is better than the customer service because the customer service is terrible
We have utilized Chas Roberts for the past years since moving to the Phoenix areaThey have provided professional and highly competent service for both our air conditioner and furnaceWe especially appreciated the service provided recently from Dennis who explained what was checked, serviced and fixed and shared advice to help prevent future issues with our HVAC unitsKnowledgeable and reliable service professionals who know what to look for and how to fix things is what you get when you utilize Chas Roberts as your service provider
I'm a new homeowner and new to having an A/C unit My first service call to Chas Roberts was to report that my A/C had experienced a power surge as the result of being struck by lightening during a (monsoon) storm
The office suggested that although the A/C appeared to me to be working okay, I allow a service technician to come out to perform and inspection to ensure the unit was not damaged and was working properly
The service techinican (Francisco) was very professional, courteous and thorough as he explained to me the steps he was taking to troubleshoot as I personally observed his work during most of the visit In addition to makng sure the A/C was working properly, Francisco did a quick check of the heating unit and also checked all vents to ensure there was proper airflow throughout my home
If all of the technicians provide the excellent customer service that Francisco did, then I will continue to rely on ChasRoberts for all of my HVAC needs!
Ben S*** was out to my home in Vail on July because my A/C wasn't cooling and my thermostat wasn't cooling below degrees He quickly determined the issue was a faulty Evaporator He thoroughly explained the issue, that he'd had the part ordered/expedited and that when I was called to schedule an appointment to request a morning appointment because this would take a minimum of 4-hours but likely longerUnderstand my AC had not been cooling and it was progressively getting hotter in the house for a weekWith temps breaking records last week and exceeding daily by the time Ben came out I was cranky Ben has the nicest persona and he was so helpful and calm, he made what I was anticipating to be a terrible day end as a great dayI was thrilled to hear Ben will be back tomorrow to install the Evaporator (which by him expediting the part it was delivered in 2-business days!) I want to be sure you know what an awesome representative Ben is of your company Because of his superior attitude and service I will happily recommend him to anyone asking about AC repair (which is often in Arizona) You have a stellar employee in Ben and you're lucky to have him as the face of your businessBen, M*** and I thank you for the cool air and your kindness!!!
*** ***
I was very favorably impressed with the young man who came from Chas Roberts to check my A/C unitHe was patient, considerate, polite and informative! If all of your employees are of Marcus M*** caliber, I commend your hiring and training methods
I purchased a new AC unit from Chas Roberts a little over a year ago, and have had nothing but problems with it ever sinceLast summer I had to call them out about three times to do repairs on the unit because it wasn't coolingFortunately it was under warranty and I wasn't billedHowever last month, I had to call them out again for what was seemingly the same issueThis time I was billed $for parts and labor, even though it is still under the manufacturers warrantyI called Chas Roberts several times to discuss my grievance, and was told each time that a supervisor will call meIt's been about three weeks, and I have yet to receive a callI purchased a new unit to avoid these expensive service callsI don't understand why a new unit would be having all these problems, unless it’s either a lemon or the installation was faulty to begin withEither way, I should not have to pay for their faulty product or incompetence
Just had Daniel from Chas *** A/C and Heating out to fix my heat pump problem, no heat just cold airHe did an excellent job of checking everything and readjusting some code settings and I have wonderful heatI am so very pleased with his work and experience, he explained everything he was doingHe also mentioned the inspections a year plan and its benefits and I signed up for thatHe also made a suggestion for a device to lower the compressor amp start up and I had that installedNo hard sale just giving the facts to lengthen the compressor lifeAn excellent job
I spoke to a Chas Roberts supervisor regarding charges occurred for a "re-connection of an electrical wire"and to "Connect a tmp fr water heater" , total charges $I received a quote to install a new water heater for $from another companyBottom line, I was not happy with total charges and believe they were too highI will take my business else where in the future
It was discovered there was an install error covered under the warrantyCoils were installed on the bottom instead of the top*** *** dispatched two technicians for this warranty repair and they also found a leak at the suction lineThe coils were moved and the leak was repairedI was charged for the leak repair and not the warranty repairI asked for a detailed invoice describing exactly what was done and repairedI was emailed an invoice stating there was a repair leak and a ‘warranty diagnostic.’ I asked again via email for a more descriptive repair other than ‘warranty diagnostic’ and I am being ignoredNowhere does it mention the coils being moved or repaired under warrantyCan you please help?
I called Chas roberts on 6/20/to report my a/c making noise and was not coolingThey scheduled me for Friday, which I was hoping would hold up I called Chas roberts about my A/C which completely broke down on Tuesday 6/21/16, I called several times on 6/22/after being told in the morning that they were coming at some time on 6/22/to fix the A/CAt 7:30pm I recieved a call saying they were two houses away from getting to my house, that it would be late but they were coming, finally at 1am I called again, and basically the operator told me I had no choice but to wait that if they said they are coming to fix my air they are coming because there was no way of contacting the techs because they turned off the pagers due to too many calls, mind you this is a brand new house approx months oldNobody ever came to fix my a/c, I called 6/at and they told me that there is a note that I the owner rescheduled for today, all the while I was in the house all night with my thr
"The Brick" came by this morning and fixed a heating issue in our spare bathHe showed up right on time and fixed the issue quicklyHe also gave me some great tips on helping to balance out the heating and cooling of our houseThanks!
Chas Roberts was the only company who came to my rescue when our unit started leakingThey were able to come out sooner than I expected and provided options on how we could repair our unit timelyThe technician was polite and worked hard to get our unit up and running againWe will definitely be using Chas Roberta for all of our heating and cooling, or plumbing needs!
On 3/31/I scheduled the second of two visits under my ChasRoberts CAP service plan The appointment was scheduled for 4/30/between 12:00-4: Roberts was unable to arrive during this timeframe I rescheduled the appointment for 5/2/between 9:00-12: Once again Roberts was unable to arrive during their scheduled timeframe I told them that this was totally unacceptable.....that I had sat around waiting for them for over hours over the past two days, that I would no longer do business with them and that I wanted a refund for the portion of the prepaid CAP fee that was not completed due to THEIR incompetence The gal I spoke to said that she would turn this over to her "manager" He called me a few hours later attempting to reschedule the appointment once more - I declined and demanded a refund He stated that I was not entitled to a refund....I loudly disagreed, told him that I would be lodging complaints with various people, that they were a bunch of crooks, and
On June 9, I had a problem with my air conditionerThe unit outside was running and on but no air was blowing inside of the houseThe thermostat was set to onI decided to turn the thermostat to off because the unit was running and no air was blowingAn hour later the air started to turn on in the house and blow cold air even though the thermostat was set to offI figured out it might've been the thermostatI had Steven from Chas R*** come out and told him I figured it might be the thermostat being that it's really oldI bought a new thermostat and he said it might be the thermostatHe said he will just change the thermostat and if that works, that might've been the problemI asked if anything was wrong with the unit outside and he said he didn't want to go prying outside on the unit if the air was workingSo I paid him money to install my thermostat
Today, June 10, im having the same problem except I have a new thermostat nowThe air conditioning unit outside is running except no cold air is blowing through the ventsI called Chas R*** and the lady on the phone was anything but friendly or understandingShe actually made my customer service experience horrible! I told her what happened and she had a hard time 'believing' Steven didn't want to go prying on the unit outsideI told her that's what he said and he agreed with me that it was the thermostatIt's frustrating when you have to pay money just for someone to install a thermostat when it's something that is sold in stores, has a manual and is something most people can doIf that was the fix I wouldn't mind the expense I paid to get my air conditioner working but it's not the fixI now have to pay for someone else to come out here and actually check the unit because of the same problemYou can see where my frustration lies! I haven't had good customer service or experience in this Company thus far!
Horrible company, called them out to check on a/c and advised me something I didn’t even need which they told me would fix the issue with the a/chad to call them back out a week later because my a/c was doing the same thing the next representative advised me it was something totally differentthis company make you spend money you don’t have to
The service rep seemed anxious to be helpful, but after saying that we needed a new AC unit was not able to explain whyHe pushed fairly hard for us to replace the unit, resulting in our decision to check with other companies because we felt pressured
We recently called Chas Roberts to address multiple plumbing problems in our homeJoseph arrived on time and was courteous, knowledgable, professional, and efficientHe ordered the necessary parts, returned at the agreed-upon time, and far exceeded our expectations in completing all of the workI will be highly recommending him
We have been in our new *** home for about months For months a high, whistle-like sound was heard, especially when the HVAC system was off The builder's Customer Service Rep seemed unable to correct it, so we called Chas Roberts directly They sent out "Angelo" a technician with years experience He figured out the problem in minutes (loose AC filter box) and corrected it immediately He also went up into the attic to check out the equipment itself He was polite, a good listener and took an analytical approach Arrived in a shiny van and wore a company T-Shirt We are grateful for his kind attention *** ***
The water line from the municipal water system to my house was leaking GPM for two months and the only indicator was a gradual increase in usage on our water bill
Santiago arrived on Monday morning and quickly found the leakA quick fix may have been able to be performed but we decided that the risk of a reoccurring leak was not worth having to have this happen againThe line was dug up and replaced inside of a day's time with the land scape stone put back into place
This was some major work done correctly on short noticeThe price was reasonable when you consider the peace of mind of not having to have this kind of disruption in the futureI am glad that these guys were there for us
Our serviceman Daniel was very professional even offered to stay in hot house rather than seat in air condition ruck while he waited for replacement part to be dropped offAfter offering him a cold drink many times he finally asked if we would mind if he accepted a cold CokeIt was reassuring that when he returned after several visits he told us he would not leave our home till we had a functioning air conditionerWe Thank everyone we have dealt with at Chas Roberts for their help & understanding in getting our system operating
I had a 9-a.mservice window, and the technician did not arrive until 4:p.mI only received one call telling me it would be closer to 12:p.mWhen I called at 2:p.mI was told the technician was finishing up his job and would be on his way any minuteOnly after I called an hour later did they dispatch someone else to take care of the issueThe Manager was completely unapologeticHopefully the work is better than the customer service because the customer service is terrible
We have utilized Chas Roberts for the past years since moving to the Phoenix areaThey have provided professional and highly competent service for both our air conditioner and furnaceWe especially appreciated the service provided recently from Dennis who explained what was checked, serviced and fixed and shared advice to help prevent future issues with our HVAC unitsKnowledgeable and reliable service professionals who know what to look for and how to fix things is what you get when you utilize Chas Roberts as your service provider
I'm a new homeowner and new to having an A/C unit My first service call to Chas Roberts was to report that my A/C had experienced a power surge as the result of being struck by lightening during a (monsoon) storm
The office suggested that although the A/C appeared to me to be working okay, I allow a service technician to come out to perform and inspection to ensure the unit was not damaged and was working properly
The service techinican (Francisco) was very professional, courteous and thorough as he explained to me the steps he was taking to troubleshoot as I personally observed his work during most of the visit In addition to makng sure the A/C was working properly, Francisco did a quick check of the heating unit and also checked all vents to ensure there was proper airflow throughout my home
If all of the technicians provide the excellent customer service that Francisco did, then I will continue to rely on ChasRoberts for all of my HVAC needs!
Ben S*** was out to my home in Vail on July because my A/C wasn't cooling and my thermostat wasn't cooling below degrees He quickly determined the issue was a faulty Evaporator He thoroughly explained the issue, that he'd had the part ordered/expedited and that when I was called to schedule an appointment to request a morning appointment because this would take a minimum of 4-hours but likely longerUnderstand my AC had not been cooling and it was progressively getting hotter in the house for a weekWith temps breaking records last week and exceeding daily by the time Ben came out I was cranky Ben has the nicest persona and he was so helpful and calm, he made what I was anticipating to be a terrible day end as a great dayI was thrilled to hear Ben will be back tomorrow to install the Evaporator (which by him expediting the part it was delivered in 2-business days!) I want to be sure you know what an awesome representative Ben is of your company Because of his superior attitude and service I will happily recommend him to anyone asking about AC repair (which is often in Arizona) You have a stellar employee in Ben and you're lucky to have him as the face of your businessBen, M*** and I thank you for the cool air and your kindness!!!
*** ***
I was very favorably impressed with the young man who came from Chas Roberts to check my A/C unitHe was patient, considerate, polite and informative! If all of your employees are of Marcus M*** caliber, I commend your hiring and training methods
I purchased a new AC unit from Chas Roberts a little over a year ago, and have had nothing but problems with it ever sinceLast summer I had to call them out about three times to do repairs on the unit because it wasn't coolingFortunately it was under warranty and I wasn't billedHowever last month, I had to call them out again for what was seemingly the same issueThis time I was billed $for parts and labor, even though it is still under the manufacturers warrantyI called Chas Roberts several times to discuss my grievance, and was told each time that a supervisor will call meIt's been about three weeks, and I have yet to receive a callI purchased a new unit to avoid these expensive service callsI don't understand why a new unit would be having all these problems, unless it’s either a lemon or the installation was faulty to begin withEither way, I should not have to pay for their faulty product or incompetence
Just had Daniel from Chas *** A/C and Heating out to fix my heat pump problem, no heat just cold airHe did an excellent job of checking everything and readjusting some code settings and I have wonderful heatI am so very pleased with his work and experience, he explained everything he was doingHe also mentioned the inspections a year plan and its benefits and I signed up for thatHe also made a suggestion for a device to lower the compressor amp start up and I had that installedNo hard sale just giving the facts to lengthen the compressor lifeAn excellent job
I spoke to a Chas Roberts supervisor regarding charges occurred for a "re-connection of an electrical wire"and to "Connect a tmp fr water heater" , total charges $I received a quote to install a new water heater for $from another companyBottom line, I was not happy with total charges and believe they were too highI will take my business else where in the future
It was discovered there was an install error covered under the warrantyCoils were installed on the bottom instead of the top*** *** dispatched two technicians for this warranty repair and they also found a leak at the suction lineThe coils were moved and the leak was repairedI was charged for the leak repair and not the warranty repairI asked for a detailed invoice describing exactly what was done and repairedI was emailed an invoice stating there was a repair leak and a ‘warranty diagnostic.’ I asked again via email for a more descriptive repair other than ‘warranty diagnostic’ and I am being ignoredNowhere does it mention the coils being moved or repaired under warrantyCan you please help?
I called Chas roberts on 6/20/to report my a/c making noise and was not coolingThey scheduled me for Friday, which I was hoping would hold up I called Chas roberts about my A/C which completely broke down on Tuesday 6/21/16, I called several times on 6/22/after being told in the morning that they were coming at some time on 6/22/to fix the A/CAt 7:30pm I recieved a call saying they were two houses away from getting to my house, that it would be late but they were coming, finally at 1am I called again, and basically the operator told me I had no choice but to wait that if they said they are coming to fix my air they are coming because there was no way of contacting the techs because they turned off the pagers due to too many calls, mind you this is a brand new house approx months oldNobody ever came to fix my a/c, I called 6/at and they told me that there is a note that I the owner rescheduled for today, all the while I was in the house all night with my thr
"The Brick" came by this morning and fixed a heating issue in our spare bathHe showed up right on time and fixed the issue quicklyHe also gave me some great tips on helping to balance out the heating and cooling of our houseThanks!
Chas Roberts was the only company who came to my rescue when our unit started leakingThey were able to come out sooner than I expected and provided options on how we could repair our unit timelyThe technician was polite and worked hard to get our unit up and running againWe will definitely be using Chas Roberta for all of our heating and cooling, or plumbing needs!
On 3/31/I scheduled the second of two visits under my ChasRoberts CAP service plan The appointment was scheduled for 4/30/between 12:00-4: Roberts was unable to arrive during this timeframe I rescheduled the appointment for 5/2/between 9:00-12: Once again Roberts was unable to arrive during their scheduled timeframe I told them that this was totally unacceptable.....that I had sat around waiting for them for over hours over the past two days, that I would no longer do business with them and that I wanted a refund for the portion of the prepaid CAP fee that was not completed due to THEIR incompetence The gal I spoke to said that she would turn this over to her "manager" He called me a few hours later attempting to reschedule the appointment once more - I declined and demanded a refund He stated that I was not entitled to a refund....I loudly disagreed, told him that I would be lodging complaints with various people, that they were a bunch of crooks, and
On June 9, I had a problem with my air conditionerThe unit outside was running and on but no air was blowing inside of the houseThe thermostat was set to onI decided to turn the thermostat to off because the unit was running and no air was blowingAn hour later the air started to turn on in the house and blow cold air even though the thermostat was set to offI figured out it might've been the thermostatI had Steven from Chas R*** come out and told him I figured it might be the thermostat being that it's really oldI bought a new thermostat and he said it might be the thermostatHe said he will just change the thermostat and if that works, that might've been the problemI asked if anything was wrong with the unit outside and he said he didn't want to go prying outside on the unit if the air was workingSo I paid him money to install my thermostat
Today, June 10, im having the same problem except I have a new thermostat nowThe air conditioning unit outside is running except no cold air is blowing through the ventsI called Chas R*** and the lady on the phone was anything but friendly or understandingShe actually made my customer service experience horrible! I told her what happened and she had a hard time 'believing' Steven didn't want to go prying on the unit outsideI told her that's what he said and he agreed with me that it was the thermostatIt's frustrating when you have to pay money just for someone to install a thermostat when it's something that is sold in stores, has a manual and is something most people can doIf that was the fix I wouldn't mind the expense I paid to get my air conditioner working but it's not the fixI now have to pay for someone else to come out here and actually check the unit because of the same problemYou can see where my frustration lies! I haven't had good customer service or experience in this Company thus far!