IIChas Roberts Air Conditioning History-Dispute (Abbreviated):
• 12/10/(Sat.) = Installation date for new *** *** *** *** *** *** unitNote Chas Roberts registered the new equipment providing for a year warranty on the compressor, coils and parts; there would be a year labor (CAP) warranty• 05/04/(Th) = (Service call #1) Homeowner called at approximately 7pm for serviceOutdoor unit was constantly running but no air was blowing inside; was told there was no 24/service available but they would try to fit us in the next day between 8am-10pm• 05/05/(Fr) = (Service visit #1) Chas Roberts Technician Raymond C*** arrived at approx4pmThe house was up to degrees and after checking the unit told homeowner he could not find the reason for the indoor fan shutdown and could not duplicate the reason for the shutdown, but it was now working*** *** was warranty diagnostic and no charge• 05/23/(Tu) = (Service call #2) Homeowner arrived home to find the house in the upper 80’s with the outdoor unit constantly running and called 4pm for serviceShe was told they would try to fit us in the next day and would get a call minutes before arrival• 05/24/(Wed.) = (Service visit #2a) Homeowner called service at 3pm to check on the status and was told we were next on the listAt 6pm the homeowner again called and was told the same; by 6:20pm the house was up to degreesThe Technician called at 6:pm to let us know he should be there by 7pmChas Roberts Technician Raymond C*** arrived at approx7pm and was asked by homeowner if he was the same person who came to service the unit earlier this month and his response was, “if they said I was.” When we asked if he needed to get to the outdoor unit his response was, “it’s still running isn’t it…I just need to go into the attic.” At 7:20pm it was blowing warm air indoors and by 8:05pm it was starting to blow cool airBy 9pm the Technician wrapped things up and again told both homeowners he had no explanation for what made it shut down and he again could not duplicate the reasonWhen homeowner asked him for a Supervisor or Manager name he stated he wasn’t to give out that informationWhen homeowner suggested the Air Handler unit may be a “lemon” and asked when they start replacing parts to see if they can find a permanent solution the Technician said he had never heard the term “lemon” before and just repeated that he could not duplicate the reasonWhen homeowner let him know the family (including a Disabled Veteran plus three pets) had now been without air for almost four full days in degree heat in May with a three month old A/C unit and asked him what it would take to get this permanently resolved…legal action? Technician C*** stormed out the front door with his repair equipment and drove off at 9:12pm without leaving a invoice/ticket• 05/25/(Th) = At 9:55am the homeowner called the Chas Roberts main line at (602)386-and spoke to a Receptionist who took the complaint and phone number and said someone would call me back shortlyI received a call at 10:20am to let me know a Regional Manager should be in touch with me hopefully todayAt 11:48am the homeowner received Invoice/Ticket #*** was warranty diagnostic/no charge and printed it out; the ticket said the Technician found the indoor coil in the air handler that was frozen (which was never mentioned to us) and that he could not replicate why the fan turned off/stopped workingHomeowner received a return phone call from Jamar (last name?) at 3:10pm who said he reviewed the situation, talked to Technician C*** and decided to order a relay part and have a Lead Technician return to our home to install and test the unit (mentioned second pair of eyes)Because our issue is intermittent and not the fault of the motor they’re hoping replacing the relay will work and is likely the problemHe said he planned on send Lead Tech Hector who will call us when the part comes inJamar also let us know the problem is something electrical, so they will need access to our main electric breaker which I told him was on the West side of our house next to our garageHe closed by telling us if we haven’t heard anything by Tuesday, May 30th to call their dispatch number for status• 05/31/(Wed.) = Homeowner called (602)386-to check on the status of the part order and installation and they could not find anything in their system, so they put me on hold to check with JamarAfter a couple minutes I was told they need to track the part and would call me back shortlyWithin an hour Scott (last name?) called me back that they did receive the part but the earliest they could install it would be Monday, June 5th with a minute advance call• 06/05/(Mon.) = (Service visit #2b) Homeowner called the Chas Roberts main number around 5pm to check on the status and was told we were next on the listThe office called back at 5:40pm that a Tech should be there shortly after 6pmAt 6:10pm Technician C*** showed up at our door for the third timeWhen he came in the front door he told both of us that he didn’t think this replacement indoor fan relay is the causeHe was done by 6:40pm and chatted with both of us for a couple minutes and was apologetic for the previous visit and said he understood our frustrationHe suggested we watch the temperature and how the unit was running carefully and to call right away to get service there as quick as possibleIf the same situation happens again there’s a switch directly in front that he would have replaced before the one he replaced this evening in the back of the unitInvoice/Ticket #*** was warranty diagnostic/no charge• 06/10/(Sat.) = (Service call #3) Homeowners arrived home at 7:40pm to find the house at degrees with the outdoor unit constantly running and no air blowing indoors and called right away for serviceThe Receptionist told us Sunday repairs typically are between 9am until they’re finished so they would try to fit us in the next day and we would get a call minutes before arrival• 06/11/(Sun.) = (Service visit #3a) Homeowners phone rang at 7:30am that the Tech was on his way and should arrive by 8amTechnician Ramon O*** arrived at 8am and said right away he was pretty sure he knew the reason for the shutdown…the time delayHe found that the time delay was not letting power through, so he bypassed the time delay and the blower came onHe had to let the indoor coil thaw out since the unit was frozen all the way to the condenserBy the time he left at 9am he let us know he had ordered the replacement time delay and the invoice/ticket was already emailed to usHe sounded very optimistic that this would be our long term solutionInvoice/Ticket *** was warranty diagnostic/no chargeNoted this was the first time they brought up the recommended CAP sales extended labor warranty at $1st unit*
• 06/12/(Mon.) = Homeowner received a call around 12:30pm that they could install the replacement time delay part on Wednesday, 06/14/between to 5pm• 06/14/(Wed.) = (Service visit #3b) Technician Joe (last name?) came and installed the new time delay• 06/16/(Fri.) = (Service call #4) Around 3:58pm homeowners noticed the house was at degrees again with the outdoor unit constantly running and no air blowing indoors and called right away for serviceThe Receptionist told homeowner we would get a call minutes before arrivalShortly she received a call from Technician Joe who was here on Wednesday that he was on his wayWe also received a call from the Supervisor that he was going to have Joe check all the wiring and the thermostat while he was here(Service visit #4a) Technician Joseph (Joe) R*** arrived around 5:30pm turned the thermostat back on, cycled unit and the indoor fan started blowing cold air right awayHe checked the amp draws on the motor rated 3.3/actual He worked in the attic for a while then came downstairs to let us know he was going to talk to his Supervisor (with ten years *** experience) about a “long-term solution” for usAt 6:20pm Joe finished up and said they ordered a replacement blower motor (the current one was only set on medium, but he moved the blower speed to high) and a blower relay delayThey will call us when the parts are in to install and it should be less than a weekInvoice/Ticket #*** was again warranty diagnostic/no charge• 06/22/(Th) = Homeowners received a call from Scott at 2:30pm at (602)331-that the parts were in and they wanted to set a date for the following week to install them• 06/29/(Th) = (Service visit #4b) Technician Joe returned to install the replacement blower motor and relayInvoice/Ticket #*** was again warranty diagnostic/no charge• 10/16/(Mon.) = (Service call #5) Homeowner arrived home to find the house at degrees with the outdoor unit not running, no air blowing indoors and the thermostat without power and called right away for serviceA Supervisor (name?) returned her call and said *** had admitted to problems with the air handler unit we have but the issue was supposedly fixed the last time they were at our homeAccording to him, if the problem is part of the same issue then any work would still be covered even after the warranty was overShe did not get the name of the Supervisor who called but his title indicated he was a Warranty Supervisor(Service visit #5) At approx4pm Technician Abram Pasley arrived and after going into the attic said the primary drain pan was full of water, so the air handler turned itself offThe pipe that drains the water was full of gunk and got the water backed upHe said he was going to clean the pipe out, cleared drain alert and replaced, so it would drain betterHe stated the air handler did what it was supposed to do in this instance, but the pipe may not have been changed or cleaned out when they put the new replacement handler inInvoice/Ticket #*** was warranty diagnostic/no chargeNoted this was the second time they brought up the recommended CAP sales extended labor warranty at $1st unit*
• Info Only: 12/10/= installation date one year anniversary for *** *** 14HPX-Ton/SEER unitNote Chas Roberts registered the new equipment providing for a year warranty on the compressor, coils and parts; there would be a year labor (CAP) warranty• 06/04/(Mon.) = Homeowner arrived home from work at 6pm and noticed house was at degrees (thermostat was set at 80) but outdoor unit was constantly running, and air was blowing indoorsBy 8pm the temperature was only down to and the air had been running the entire timeBy 10pm the temperature was at and the air had been running constantly for hours• 06/05/(Tu) = (Service call #6) Homeowner called Chas Roberts in the morning reporting the A/C working but only cool not cold air(Service visit #6) Technician Richard A*** *** reported at 4pm that the air conditioner unit outdoors was low on refrigerate and said there could be a leak, or the unit was never filled to begin withHe said he would fill it, but the warranty would not cover it and the estimate was between 350-dollarsWhen homeowner asked about the possible leak he said that would cost an extra $to check for a leak but if there continues to be a problem they would come back out but not charge us for the visitHomeowner also asked how often these units need refrigerate added and the Technician said they’re NOT supposed to need refilling which is why he said it was either due to a leak or it was never topped offWhen homeowner brought up all the times various Technicians have been out to our home (times with this visit) and wondering why this wasn’t noticed before he said he didn’t have an answer for thatHe did say he would waive the dollar call fee for usInvoice/Ticket #was for $311.15; the first time we had to pay for repairs on this almost ½ year old air conditioning unitNoted this was now the third time they brought up the recommended CAP sales extended labor warranty at $1st unit* Also noted if the homeowner had agreed to all the “recommended/required” services listed on the invoice the final cost would have been over $on a ½ year old *** unit the homeowner is still making payments on!
• 06/20/(Wed.) = Homeowners finally put all documents and dates together to make comments on www.chasroberts.com/testimonials, *** (already at out of stars) and the Revdex.com (still have an A+ rating)
the technician that showed up was "The Brick"He showed up already having an idea what the exact problem wasVery knowledgeableExplained what he was going to do and what would happen afterWould definitely recommend him and Chas Roberts for future jobs
I took advantage of a sale at *** *** for a pre-summer sale for air conditioning service for $*** *** contracted with Chas Roberts, which I accepted because my air conditioner is a Chas Robert unit originally installed with the houseThe technician came on 2/16/and 'serviced' the unitNothing was found to be wrong and the unit was full of freonThe technician recommended changing my air intake filters (which I did) and tried to sell me an expensive thermostat which I declinedThe AC was not used until two weeks laterOn 4/2/I turned the AC unit on and it would not come onAir would blow, but the AC unit itself would not come onI called Chaz Roberts back and they sent the same technician back to my houseHe inspected the AC unit and informed me there was no freon in the unitI asked him what happened since the unit was fine when he left and we had not used it sinceHe told me they could break at any timeHe then asked me to sign a work authoriza
ExcellentOur A/C broke the day before a record breaking heat day due to be I called Chad Roberts and they had a tech named John Feagen come out very early the next morning He came to our houseFound the problem in mere seconds and the air was on immediatelyHe is so knowledgeable, to the point and advised us on things to do to prevent any other issuesI asked him if we could set up a yearly check on our system to make sure bad things don't happen again and he set us up and told us how it would save us moneyIf you want things done right the first time, call and ask for himVery straightforwardWe will ask for him every timeYou should do the sameThank you so much John, see you in months :)
It's been a few months since September that our air conditioner clocked out right in the middle of a heat wave Your technician Casey got here towards the end of the day and in an hour was able to replace a broken motor fan part up in the attic He just happen to have a replacement on hand in his truck The reason for all these details is that I am very impressed with ChasRoberts for sending their technicians well stocked for emergency situations Casey was fully dressed in uniform and had to work in an oven-like condition Nonetheless, he was able to resolve the problem without having to special order parts A great shout out and thank you to Casey, a well qualified technician for a job well done (deserves a bonus) And to ChasRoberts for being prepared and equipped for tackling our Phoenix heat related emergency conditions and for having such a great crew
I have been a loyal customer of Chas Roberts for many yearsHowever, their service quality and technician quality has deteriorated over the years I have had my cooling/heating system serviced for years by the company under their "CAP program" I use to pay every fall, but they made me starting paying every spring instead (This means that I paid one fall and also paid one spring in a row since they decided I needed to be paying in the spring in order to get in the "spring" payment cycle) For a number of years I have been paying each spring, which would include the fall heating check & the next spring/summer cooling check In June 2017, Chas Roberts came to my home and did their service - the technician even stated that I didn't have to pay since I was already paid up, but I could renew my yearly "CAP" then and save $20.00, which would include the servicing for Fall and Spring - I didWell, Chas Roberts never came in the Fall/Winter or even call me or mail a card
This company is inefficient in many waysCalled for an appointment for maintenance in October I already paid for.I also specified I would not be able to have them come until late November or early DecemberThe person I spoke to said,”no problem “ just call when you know for sure
I called yesterday and was told the earliest they could come was December 31st between and PmNot acceptable! I have been a customer for years I was told someone would call me that day to see what could be doneI gave phone numbers to reach me and they completely ignored the numbers I gave and called on a different numberThey couldn’t even get that correct
Chas Roberts customer service needs to be overhauled and they should teach the representatives how to treat long time customers
I called a different company who has been in the Valley a long timeThey were recommended by a friend who said they were very efficient and easy to get in touch withThe representative I spoke to not only told me they were running a special that was much less expensive but could be out on the day I needed
I would never recommend Chad Roberts to anyoneIf I didn’t have to fill in the Star part of this survey they would get zero
"The Brick", Michael, from Chas Roberts took care of all our concerns and then some He was professional, explained what he found and corrected and was very friendly as well We will be requesting him as our personal technician!
This is the very worst HVAC company in the valleyThey installed a system in our new home and don't stand behind itWe waited all day for a technician and every time I called I was given a run aroundThe tech came almost four hours later than promised and spent half the evening *** down a leak he couldn't findHe left and the temperature rose to degrees higher to degrees! We've called the rest of the evening attempting to reach someone who will work on our systemNeedless to say we have been given a bs story and the latest is that the only technician is an hour away yetIt's 10pm on a holiday weekend nightIf this wasn't under warranty we'd be calling Floyd's, an extremely reliable company
Extremely expensiveService tech said it was the builders fault for putting in the cheapest air conditioning unitI felt the company was very unprofessional
Hi, I’m *** *** I am a property manager for a lot of homes in Gilbert, San Tan, & Queen Creek I want to thank a service technician, Ryan U***; as well as Chas Roberts, for supporting Ryan as he always does more than a great job on our homes Ryan has been to of my properties, repaired units, maintained others (some have more than one) and and he is very thorough and covers every part of our AC and Heat systems He cleans up his mess and sometimes a little of our tenants mess Some tenants say they’ve seen a web page showing he’s an *** *** *** *** *** * *** *** * *** *** *** * *** *** *** *** *** It’s amazing, to think Chas found such a gem Our tenants love him, when they say they’re a tenant, he asks if a landlord is available for recommendations or if they have a limited power of attorney for repairs We’ve started sending our tenants POA’s so he can do workSeveral ask why other techs are so messy or fast, he told them, “we’re all experts at something, I like to be careful because this is your home and Chas Roberts wants to give you the Best That means I give you my best.” I hope I meet him because I’d like to buy him lunch and get a warranty for each unit as we replace them Genuinely a pleasure to have Ryan in our homes of stars, best of the techs that serve our *** *** *** home corporate rentals Perfect Chas Roberts Thank you and Thank Ryan from all of us!
I just wanted to share my negative experience with Chas Roberts I just bought this brand new house which I had it build and closed on January 29, and today which is 6/6/my air conditioning broke down since Saturday the 4th and has not been fixed yet I am in Az and the temp is up to and had to call this company because the warranty is with them but didn't get any help yet I have called them times and every time they tell me someone will call me back and now one doesI have an elderly and children living with me but they don't seem to care about that I will never recommend this company to anyone they don't care about the customer at all
We've been a Chas Roberts HVAC customer for more than years and when we ran into plumbing issues at our two homes, they were the first to come to mind for the repairs Replacement of a failed mains gate valve at one home and replacement of an aged water heater at the second were performed by the same plumbing tech - Joseph, and he was friendly, courteous, punctual and thorough (and he had a good sense of humor)
We'll continue to depend on the Chas Roberts team for all of our HVAC and (now) plumbing needs
We wanted to pass on our appreciation to Chas Roberts and their technician Joseph W*** we provided us a great service experience this morningJoseph was incredibly professional and personableHe was efficient but was quite willing to explain things to us and answer all our questionsHe certainly knew his stuff and left us comfortable and assured in our choice to work with themThanks again Jospeh! Hope our appreciation gets back to you!
***
On Jun I had a repair done to my Air ConditioningWhen I received my invoice *** the technician documented that he replaced the motor and capThen when I looked at all of the charges, there is a $charge for replacing a motor and on that same line it states that the same charge includes the capThen there is a second charge for replacing any cap of $ Since the technician only documented replacing one cap I should not be getting billed for a second capI have tried getting in contact with someone at both of their offices in Tucson and in Phoenix
This was our second visit from Eugene who was here today to service our air conditioners We find him to be a positive and knowledgeable representative of your company We plan to request him in the future
Excellent serviceTech Sean was outstanding
IIChas Roberts Air Conditioning History-Dispute (Abbreviated):
• 12/10/(Sat.) = Installation date for new *** *** *** *** *** *** unitNote Chas Roberts registered the new equipment providing for a year warranty on the compressor, coils and parts; there would be a year labor (CAP) warranty• 05/04/(Th) = (Service call #1) Homeowner called at approximately 7pm for serviceOutdoor unit was constantly running but no air was blowing inside; was told there was no 24/service available but they would try to fit us in the next day between 8am-10pm• 05/05/(Fr) = (Service visit #1) Chas Roberts Technician Raymond C*** arrived at approx4pmThe house was up to degrees and after checking the unit told homeowner he could not find the reason for the indoor fan shutdown and could not duplicate the reason for the shutdown, but it was now working*** *** was warranty diagnostic and no charge• 05/23/(Tu) = (Service call #2) Homeowner arrived home to find the house in the upper 80’s with the outdoor unit constantly running and called 4pm for serviceShe was told they would try to fit us in the next day and would get a call minutes before arrival• 05/24/(Wed.) = (Service visit #2a) Homeowner called service at 3pm to check on the status and was told we were next on the listAt 6pm the homeowner again called and was told the same; by 6:20pm the house was up to degreesThe Technician called at 6:pm to let us know he should be there by 7pmChas Roberts Technician Raymond C*** arrived at approx7pm and was asked by homeowner if he was the same person who came to service the unit earlier this month and his response was, “if they said I was.” When we asked if he needed to get to the outdoor unit his response was, “it’s still running isn’t it…I just need to go into the attic.” At 7:20pm it was blowing warm air indoors and by 8:05pm it was starting to blow cool airBy 9pm the Technician wrapped things up and again told both homeowners he had no explanation for what made it shut down and he again could not duplicate the reasonWhen homeowner asked him for a Supervisor or Manager name he stated he wasn’t to give out that informationWhen homeowner suggested the Air Handler unit may be a “lemon” and asked when they start replacing parts to see if they can find a permanent solution the Technician said he had never heard the term “lemon” before and just repeated that he could not duplicate the reasonWhen homeowner let him know the family (including a Disabled Veteran plus three pets) had now been without air for almost four full days in degree heat in May with a three month old A/C unit and asked him what it would take to get this permanently resolved…legal action? Technician C*** stormed out the front door with his repair equipment and drove off at 9:12pm without leaving a invoice/ticket• 05/25/(Th) = At 9:55am the homeowner called the Chas Roberts main line at (602)386-and spoke to a Receptionist who took the complaint and phone number and said someone would call me back shortlyI received a call at 10:20am to let me know a Regional Manager should be in touch with me hopefully todayAt 11:48am the homeowner received Invoice/Ticket #*** was warranty diagnostic/no charge and printed it out; the ticket said the Technician found the indoor coil in the air handler that was frozen (which was never mentioned to us) and that he could not replicate why the fan turned off/stopped workingHomeowner received a return phone call from Jamar (last name?) at 3:10pm who said he reviewed the situation, talked to Technician C*** and decided to order a relay part and have a Lead Technician return to our home to install and test the unit (mentioned second pair of eyes)Because our issue is intermittent and not the fault of the motor they’re hoping replacing the relay will work and is likely the problemHe said he planned on send Lead Tech Hector who will call us when the part comes inJamar also let us know the problem is something electrical, so they will need access to our main electric breaker which I told him was on the West side of our house next to our garageHe closed by telling us if we haven’t heard anything by Tuesday, May 30th to call their dispatch number for status• 05/31/(Wed.) = Homeowner called (602)386-to check on the status of the part order and installation and they could not find anything in their system, so they put me on hold to check with JamarAfter a couple minutes I was told they need to track the part and would call me back shortlyWithin an hour Scott (last name?) called me back that they did receive the part but the earliest they could install it would be Monday, June 5th with a minute advance call• 06/05/(Mon.) = (Service visit #2b) Homeowner called the Chas Roberts main number around 5pm to check on the status and was told we were next on the listThe office called back at 5:40pm that a Tech should be there shortly after 6pmAt 6:10pm Technician C*** showed up at our door for the third timeWhen he came in the front door he told both of us that he didn’t think this replacement indoor fan relay is the causeHe was done by 6:40pm and chatted with both of us for a couple minutes and was apologetic for the previous visit and said he understood our frustrationHe suggested we watch the temperature and how the unit was running carefully and to call right away to get service there as quick as possibleIf the same situation happens again there’s a switch directly in front that he would have replaced before the one he replaced this evening in the back of the unitInvoice/Ticket #*** was warranty diagnostic/no charge• 06/10/(Sat.) = (Service call #3) Homeowners arrived home at 7:40pm to find the house at degrees with the outdoor unit constantly running and no air blowing indoors and called right away for serviceThe Receptionist told us Sunday repairs typically are between 9am until they’re finished so they would try to fit us in the next day and we would get a call minutes before arrival• 06/11/(Sun.) = (Service visit #3a) Homeowners phone rang at 7:30am that the Tech was on his way and should arrive by 8amTechnician Ramon O*** arrived at 8am and said right away he was pretty sure he knew the reason for the shutdown…the time delayHe found that the time delay was not letting power through, so he bypassed the time delay and the blower came onHe had to let the indoor coil thaw out since the unit was frozen all the way to the condenserBy the time he left at 9am he let us know he had ordered the replacement time delay and the invoice/ticket was already emailed to usHe sounded very optimistic that this would be our long term solutionInvoice/Ticket *** was warranty diagnostic/no chargeNoted this was the first time they brought up the recommended CAP sales extended labor warranty at $1st unit*
• 06/12/(Mon.) = Homeowner received a call around 12:30pm that they could install the replacement time delay part on Wednesday, 06/14/between to 5pm• 06/14/(Wed.) = (Service visit #3b) Technician Joe (last name?) came and installed the new time delay• 06/16/(Fri.) = (Service call #4) Around 3:58pm homeowners noticed the house was at degrees again with the outdoor unit constantly running and no air blowing indoors and called right away for serviceThe Receptionist told homeowner we would get a call minutes before arrivalShortly she received a call from Technician Joe who was here on Wednesday that he was on his wayWe also received a call from the Supervisor that he was going to have Joe check all the wiring and the thermostat while he was here(Service visit #4a) Technician Joseph (Joe) R*** arrived around 5:30pm turned the thermostat back on, cycled unit and the indoor fan started blowing cold air right awayHe checked the amp draws on the motor rated 3.3/actual He worked in the attic for a while then came downstairs to let us know he was going to talk to his Supervisor (with ten years *** experience) about a “long-term solution” for usAt 6:20pm Joe finished up and said they ordered a replacement blower motor (the current one was only set on medium, but he moved the blower speed to high) and a blower relay delayThey will call us when the parts are in to install and it should be less than a weekInvoice/Ticket #*** was again warranty diagnostic/no charge• 06/22/(Th) = Homeowners received a call from Scott at 2:30pm at (602)331-that the parts were in and they wanted to set a date for the following week to install them• 06/29/(Th) = (Service visit #4b) Technician Joe returned to install the replacement blower motor and relayInvoice/Ticket #*** was again warranty diagnostic/no charge• 10/16/(Mon.) = (Service call #5) Homeowner arrived home to find the house at degrees with the outdoor unit not running, no air blowing indoors and the thermostat without power and called right away for serviceA Supervisor (name?) returned her call and said *** had admitted to problems with the air handler unit we have but the issue was supposedly fixed the last time they were at our homeAccording to him, if the problem is part of the same issue then any work would still be covered even after the warranty was overShe did not get the name of the Supervisor who called but his title indicated he was a Warranty Supervisor(Service visit #5) At approx4pm Technician Abram Pasley arrived and after going into the attic said the primary drain pan was full of water, so the air handler turned itself offThe pipe that drains the water was full of gunk and got the water backed upHe said he was going to clean the pipe out, cleared drain alert and replaced, so it would drain betterHe stated the air handler did what it was supposed to do in this instance, but the pipe may not have been changed or cleaned out when they put the new replacement handler inInvoice/Ticket #*** was warranty diagnostic/no chargeNoted this was the second time they brought up the recommended CAP sales extended labor warranty at $1st unit*
• Info Only: 12/10/= installation date one year anniversary for *** *** 14HPX-Ton/SEER unitNote Chas Roberts registered the new equipment providing for a year warranty on the compressor, coils and parts; there would be a year labor (CAP) warranty• 06/04/(Mon.) = Homeowner arrived home from work at 6pm and noticed house was at degrees (thermostat was set at 80) but outdoor unit was constantly running, and air was blowing indoorsBy 8pm the temperature was only down to and the air had been running the entire timeBy 10pm the temperature was at and the air had been running constantly for hours• 06/05/(Tu) = (Service call #6) Homeowner called Chas Roberts in the morning reporting the A/C working but only cool not cold air(Service visit #6) Technician Richard A*** *** reported at 4pm that the air conditioner unit outdoors was low on refrigerate and said there could be a leak, or the unit was never filled to begin withHe said he would fill it, but the warranty would not cover it and the estimate was between 350-dollarsWhen homeowner asked about the possible leak he said that would cost an extra $to check for a leak but if there continues to be a problem they would come back out but not charge us for the visitHomeowner also asked how often these units need refrigerate added and the Technician said they’re NOT supposed to need refilling which is why he said it was either due to a leak or it was never topped offWhen homeowner brought up all the times various Technicians have been out to our home (times with this visit) and wondering why this wasn’t noticed before he said he didn’t have an answer for thatHe did say he would waive the dollar call fee for usInvoice/Ticket #was for $311.15; the first time we had to pay for repairs on this almost ½ year old air conditioning unitNoted this was now the third time they brought up the recommended CAP sales extended labor warranty at $1st unit* Also noted if the homeowner had agreed to all the “recommended/required” services listed on the invoice the final cost would have been over $on a ½ year old *** unit the homeowner is still making payments on!
• 06/20/(Wed.) = Homeowners finally put all documents and dates together to make comments on www.chasroberts.com/testimonials, *** (already at out of stars) and the Revdex.com (still have an A+ rating)
the technician that showed up was "The Brick"He showed up already having an idea what the exact problem wasVery knowledgeableExplained what he was going to do and what would happen afterWould definitely recommend him and Chas Roberts for future jobs
Very prompt ,professional and very honest in the repairHighly recommend
Very prompt ,professional and very honest in the repairHighly recommend
I took advantage of a sale at *** *** for a pre-summer sale for air conditioning service for $*** *** contracted with Chas Roberts, which I accepted because my air conditioner is a Chas Robert unit originally installed with the houseThe technician came on 2/16/and 'serviced' the unitNothing was found to be wrong and the unit was full of freonThe technician recommended changing my air intake filters (which I did) and tried to sell me an expensive thermostat which I declinedThe AC was not used until two weeks laterOn 4/2/I turned the AC unit on and it would not come onAir would blow, but the AC unit itself would not come onI called Chaz Roberts back and they sent the same technician back to my houseHe inspected the AC unit and informed me there was no freon in the unitI asked him what happened since the unit was fine when he left and we had not used it sinceHe told me they could break at any timeHe then asked me to sign a work authoriza
ExcellentOur A/C broke the day before a record breaking heat day due to be I called Chad Roberts and they had a tech named John Feagen come out very early the next morning He came to our houseFound the problem in mere seconds and the air was on immediatelyHe is so knowledgeable, to the point and advised us on things to do to prevent any other issuesI asked him if we could set up a yearly check on our system to make sure bad things don't happen again and he set us up and told us how it would save us moneyIf you want things done right the first time, call and ask for himVery straightforwardWe will ask for him every timeYou should do the sameThank you so much John, see you in months :)
It's been a few months since September that our air conditioner clocked out right in the middle of a heat wave Your technician Casey got here towards the end of the day and in an hour was able to replace a broken motor fan part up in the attic He just happen to have a replacement on hand in his truck The reason for all these details is that I am very impressed with ChasRoberts for sending their technicians well stocked for emergency situations Casey was fully dressed in uniform and had to work in an oven-like condition Nonetheless, he was able to resolve the problem without having to special order parts A great shout out and thank you to Casey, a well qualified technician for a job well done (deserves a bonus) And to ChasRoberts for being prepared and equipped for tackling our Phoenix heat related emergency conditions and for having such a great crew
I have been a loyal customer of Chas Roberts for many yearsHowever, their service quality and technician quality has deteriorated over the years I have had my cooling/heating system serviced for years by the company under their "CAP program" I use to pay every fall, but they made me starting paying every spring instead (This means that I paid one fall and also paid one spring in a row since they decided I needed to be paying in the spring in order to get in the "spring" payment cycle) For a number of years I have been paying each spring, which would include the fall heating check & the next spring/summer cooling check In June 2017, Chas Roberts came to my home and did their service - the technician even stated that I didn't have to pay since I was already paid up, but I could renew my yearly "CAP" then and save $20.00, which would include the servicing for Fall and Spring - I didWell, Chas Roberts never came in the Fall/Winter or even call me or mail a card
This company is inefficient in many waysCalled for an appointment for maintenance in October I already paid for.I also specified I would not be able to have them come until late November or early DecemberThe person I spoke to said,”no problem “ just call when you know for sure
I called yesterday and was told the earliest they could come was December 31st between and PmNot acceptable! I have been a customer for years I was told someone would call me that day to see what could be doneI gave phone numbers to reach me and they completely ignored the numbers I gave and called on a different numberThey couldn’t even get that correct
Chas Roberts customer service needs to be overhauled and they should teach the representatives how to treat long time customers
I called a different company who has been in the Valley a long timeThey were recommended by a friend who said they were very efficient and easy to get in touch withThe representative I spoke to not only told me they were running a special that was much less expensive but could be out on the day I needed
I would never recommend Chad Roberts to anyoneIf I didn’t have to fill in the Star part of this survey they would get zero
"The Brick", Michael, from Chas Roberts took care of all our concerns and then some He was professional, explained what he found and corrected and was very friendly as well We will be requesting him as our personal technician!
This is the very worst HVAC company in the valleyThey installed a system in our new home and don't stand behind itWe waited all day for a technician and every time I called I was given a run aroundThe tech came almost four hours later than promised and spent half the evening *** down a leak he couldn't findHe left and the temperature rose to degrees higher to degrees! We've called the rest of the evening attempting to reach someone who will work on our systemNeedless to say we have been given a bs story and the latest is that the only technician is an hour away yetIt's 10pm on a holiday weekend nightIf this wasn't under warranty we'd be calling Floyd's, an extremely reliable company
They said they would only charge me $85, then charged $and $an hour for labor-good Lord-very deceptive business practices-
Pam
Extremely expensiveService tech said it was the builders fault for putting in the cheapest air conditioning unitI felt the company was very unprofessional
Hi, I’m *** *** I am a property manager for a lot of homes in Gilbert, San Tan, & Queen Creek I want to thank a service technician, Ryan U***; as well as Chas Roberts, for supporting Ryan as he always does more than a great job on our homes Ryan has been to of my properties, repaired units, maintained others (some have more than one) and and he is very thorough and covers every part of our AC and Heat systems He cleans up his mess and sometimes a little of our tenants mess Some tenants say they’ve seen a web page showing he’s an *** *** *** *** *** * *** *** * *** *** *** * *** *** *** *** *** It’s amazing, to think Chas found such a gem Our tenants love him, when they say they’re a tenant, he asks if a landlord is available for recommendations or if they have a limited power of attorney for repairs We’ve started sending our tenants POA’s so he can do workSeveral ask why other techs are so messy or fast, he told them, “we’re all experts at something, I like to be careful because this is your home and Chas Roberts wants to give you the Best That means I give you my best.” I hope I meet him because I’d like to buy him lunch and get a warranty for each unit as we replace them Genuinely a pleasure to have Ryan in our homes of stars, best of the techs that serve our *** *** *** home corporate rentals Perfect Chas Roberts Thank you and Thank Ryan from all of us!
I just wanted to share my negative experience with Chas Roberts I just bought this brand new house which I had it build and closed on January 29, and today which is 6/6/my air conditioning broke down since Saturday the 4th and has not been fixed yet I am in Az and the temp is up to and had to call this company because the warranty is with them but didn't get any help yet I have called them times and every time they tell me someone will call me back and now one doesI have an elderly and children living with me but they don't seem to care about that I will never recommend this company to anyone they don't care about the customer at all
We've been a Chas Roberts HVAC customer for more than years and when we ran into plumbing issues at our two homes, they were the first to come to mind for the repairs Replacement of a failed mains gate valve at one home and replacement of an aged water heater at the second were performed by the same plumbing tech - Joseph, and he was friendly, courteous, punctual and thorough (and he had a good sense of humor)
We'll continue to depend on the Chas Roberts team for all of our HVAC and (now) plumbing needs
We wanted to pass on our appreciation to Chas Roberts and their technician Joseph W*** we provided us a great service experience this morningJoseph was incredibly professional and personableHe was efficient but was quite willing to explain things to us and answer all our questionsHe certainly knew his stuff and left us comfortable and assured in our choice to work with themThanks again Jospeh! Hope our appreciation gets back to you!
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On Jun I had a repair done to my Air ConditioningWhen I received my invoice *** the technician documented that he replaced the motor and capThen when I looked at all of the charges, there is a $charge for replacing a motor and on that same line it states that the same charge includes the capThen there is a second charge for replacing any cap of $ Since the technician only documented replacing one cap I should not be getting billed for a second capI have tried getting in contact with someone at both of their offices in Tucson and in Phoenix
This was our second visit from Eugene who was here today to service our air conditioners We find him to be a positive and knowledgeable representative of your company We plan to request him in the future