I have had my A/C and Furnace Systems under annual contract with Chas Roberts for the years I have owned my home During last summers inspection the Chas Roberts Engineer notice that my AC unit was drawing way to much power He researched the problem and we corrected the problem before the unit failed in degree weather He also saved me a lot of money as the he caught the problem before the faulty unit sucked up all my solar credits Well trained - courteous - on time - affordable - what more could you ask for................*** in Buckeye
About a week and a half ago I purchased a new A/C unit from Chas Roberts and from the moment I said go I have had nothing but issuesAfter installing the first unit they found it was faulty (not there fault) and said they would bring another new one out first thing the following morningAfter two days of having my new unit it is still not cooling my house past degrees, even though the temp is set at They come back out only to find I have a faulty thermostat that is off degrees, and the wiring from the unit to my house wasn't done properly so the unit wasn't getting enough voltage to cool the houseNow days later they are back to instal the new thermostat and look at the unit again since it's still not cooling like it should, only to find out the person they sent has no idea what is wrong, and that I would need to call back tomorrow to schedule another service callYet again have another technician come to look at the unit, this time they say its because not enough coolan
I'm a new homeowner and new to having an A/C unit My first service call to Chas Roberts was to report that my A/C had experienced a power surge as the result of being struck by lightening during a (monsoon) storm
The office suggested that although the A/C appeared to me to be working okay, I allow a service technician to come out to perform and inspection to ensure the unit was not damaged and was working properly
The service techinican (Francisco) was very professional, courteous and thorough as he explained to me the steps he was taking to troubleshoot as I personally observed his work during most of the visit In addition to makng sure the A/C was working properly, Francisco did a quick check of the heating unit and also checked all vents to ensure there was proper airflow throughout my home
If all of the technicians provide the excellent customer service that Francisco did, then I will continue to rely on ChasRoberts for all of my HVAC needs!
This company is inefficient in many waysCalled for an appointment for maintenance in October I already paid for.I also specified I would not be able to have them come until late November or early DecemberThe person I spoke to said,”no problem “ just call when you know for sure
I called yesterday and was told the earliest they could come was December 31st between and PmNot acceptable! I have been a customer for years I was told someone would call me that day to see what could be doneI gave phone numbers to reach me and they completely ignored the numbers I gave and called on a different numberThey couldn’t even get that correct
Chas Roberts customer service needs to be overhauled and they should teach the representatives how to treat long time customers
I called a different company who has been in the Valley a long timeThey were recommended by a friend who said they were very efficient and easy to get in touch withThe representative I spoke to not only told me they were running a special that was much less expensive but could be out on the day I needed
I would never recommend Chad Roberts to anyoneIf I didn’t have to fill in the Star part of this survey they would get zero
Chas Roberts installed my unit and has been the only company to service it I received a call from Dan, the technician telling me he was minutes out He completed a thorough inspection explaining what he was doing He put on booties when he came inside A very pleasnt man who provided outstanding service Dan is a good representative of the company
We recently called Chas Roberts to address multiple plumbing problems in our homeJoseph arrived on time and was courteous, knowledgable, professional, and efficientHe ordered the necessary parts, returned at the agreed-upon time, and far exceeded our expectations in completing all of the workI will be highly recommending him
I was very favorably impressed with the young man who came from Chas Roberts to check my A/C unitHe was patient, considerate, polite and informative! If all of your employees are of Marcus M*** caliber, I commend your hiring and training methods
Scheduling is very efficient and reliable--this is a welcome part of the customer experienceThe tuitself was also a great experience--Christian was extremely knowledgeable, efficient, and friendlyHe reviewed the steps to the visit, his analysis, and his recommendations in a clear and concise mannerHe was very conscientious about protecting the carpet and left all areas in perfect shapeI also appreciate the help in changing the air filters--since these are in the ceilingHighly recommendedThanks!
I hired Chas Roberts to repair my ac unitThey determined the compressor was out after they installed a new compressor years agoThey charged a$deposit to be applied to the repairThey came to repair and asked for payment up frontI advised I typically paid for service like this after the repairThe office called and asked again and that it was a manager's requestI asked the manager to call me to explainInstead of calling, they told the technician to leave without repairingI called and spoke with a manager and asked whyThey refused to explain the policyI asked for a refund of the depositI was told another manager would call to discussInstead, the same manner called back and told me they would refund$of the$deposit
Many thanks to repairman "the brick" for his quick response, his knowledge and his professionalism Our a/c repair went out after 7pm on a very hot saturday night several weeks ago he arrived within minutes, explained the problem and the necessary repair and we were reassured that he would handle it readily all the while, in a very friendly manner
Contacted Chas Roberts to service both AC units at home August Secondary unit was repaired without problemTechnician stated that would have to return at later date to inspect primary unit, at no chargeWaited between two to three weeks to be contacted by company for completion of original service callTechnician inspected and tweaked primary unit's drainage systemWas not informed about any potential damage occurring to property as a result from service callA couple weeks after completion of service call, unit caused over $in damages to ceiling located in master bedroomSoon after incurring damages to ceiling black mold has appearedBlack mold is an extreme health hazard
This company was the original installer of our HVAC system We have contracted for the past years for their "CAP" plan for twice yearly service The contract requires them to call to make a service appointment in the Fall (for heating) and in the Spring (for air conditioning) They have failed more often than complied with this requirement in that time This Spring they again failed to schedule the required appointment
When we called for the service we were charged for the visit that was to be provided under the CAP contract
Now the system that was "serviced" is not providing the necessary cooling because the service was inadeqquate I don't plan to ever have Chas Roberts service our systems again They may believe in adequare installation services, but, as far as we are concerned, they have no concept of Customer Service
Sorry Sissy but you appear to have lost control, or you just don't care
I had Nick come out on June 26th to fix a hot room issueNick found a leak in the duck work and made cooling the master room better.Also he noticed the wifi connection on the thermostat was never connected when I bought the house last yearNick tried to get it to work and the thermostat was broken and needed to be replaceda new one was orderedNick was patient with all my questions and was very knowledgeable in his jobPositive A+++
This company was the original installer of our HVAC system We have contracted for the past years for their "CAP" plan for twice yearly service The contract requires them to call to make a service appointment in the Fall (for heating) and in the Spring (for air conditioning) They have failed more often than complied with this requirement in that time This Spring they again failed to schedule the required appointment
When we called for the service we were charged for the visit that was to be provided under the CAP contract
Now the system that was "serviced" is not providing the necessary cooling because the service was inadeqquate I don't plan to ever have Chas Roberts service our systems again They may believe in adequare installation services, but, as far as we are concerned, they have no concept of Customer Service
Sorry Sissy but you appear to have lost control, or you just don't care
We have used Chas Roberts for almost years now and have always been very happy with the quality of service and professional attitude of everyone we have dealt with
Thank you again
Nizar is to be commended for his continued professional and personable serviceHe has been servicing my A/C unit for many years now!! I always request him for my two annual CAP program visitsHe is on time, calls ahead, explains everything to me in terms that I can understand and always looks for ways to help me afford keeping my unit as 'healthy' as possibleGreat technician and person!!
I am pleased with Chas R*** AC/Heating maintenance serviceTheir technicians are very professional and perform a very detailed service on my unitThey inform which services are optional or requiredI renew the CAP Maintenance Plan for visits every year, one for the pre-winter season and another for the pre-summer seasonThey offer a discount on this type of service and always call to remind you of an upcoming service
I have had my A/C and Furnace Systems under annual contract with Chas Roberts for the years I have owned my home During last summers inspection the Chas Roberts Engineer notice that my AC unit was drawing way to much power He researched the problem and we corrected the problem before the unit failed in degree weather He also saved me a lot of money as the he caught the problem before the faulty unit sucked up all my solar credits Well trained - courteous - on time - affordable - what more could you ask for................*** in Buckeye
About a week and a half ago I purchased a new A/C unit from Chas Roberts and from the moment I said go I have had nothing but issuesAfter installing the first unit they found it was faulty (not there fault) and said they would bring another new one out first thing the following morningAfter two days of having my new unit it is still not cooling my house past degrees, even though the temp is set at They come back out only to find I have a faulty thermostat that is off degrees, and the wiring from the unit to my house wasn't done properly so the unit wasn't getting enough voltage to cool the houseNow days later they are back to instal the new thermostat and look at the unit again since it's still not cooling like it should, only to find out the person they sent has no idea what is wrong, and that I would need to call back tomorrow to schedule another service callYet again have another technician come to look at the unit, this time they say its because not enough coolan
I'm a new homeowner and new to having an A/C unit My first service call to Chas Roberts was to report that my A/C had experienced a power surge as the result of being struck by lightening during a (monsoon) storm
The office suggested that although the A/C appeared to me to be working okay, I allow a service technician to come out to perform and inspection to ensure the unit was not damaged and was working properly
The service techinican (Francisco) was very professional, courteous and thorough as he explained to me the steps he was taking to troubleshoot as I personally observed his work during most of the visit In addition to makng sure the A/C was working properly, Francisco did a quick check of the heating unit and also checked all vents to ensure there was proper airflow throughout my home
If all of the technicians provide the excellent customer service that Francisco did, then I will continue to rely on ChasRoberts for all of my HVAC needs!
Augustine your tech was very professional and courteousthank-you I will use your services from now on
This company is inefficient in many waysCalled for an appointment for maintenance in October I already paid for.I also specified I would not be able to have them come until late November or early DecemberThe person I spoke to said,”no problem “ just call when you know for sure
I called yesterday and was told the earliest they could come was December 31st between and PmNot acceptable! I have been a customer for years I was told someone would call me that day to see what could be doneI gave phone numbers to reach me and they completely ignored the numbers I gave and called on a different numberThey couldn’t even get that correct
Chas Roberts customer service needs to be overhauled and they should teach the representatives how to treat long time customers
I called a different company who has been in the Valley a long timeThey were recommended by a friend who said they were very efficient and easy to get in touch withThe representative I spoke to not only told me they were running a special that was much less expensive but could be out on the day I needed
I would never recommend Chad Roberts to anyoneIf I didn’t have to fill in the Star part of this survey they would get zero
Chas Roberts installed my unit and has been the only company to service it I received a call from Dan, the technician telling me he was minutes out He completed a thorough inspection explaining what he was doing He put on booties when he came inside A very pleasnt man who provided outstanding service Dan is a good representative of the company
We recently called Chas Roberts to address multiple plumbing problems in our homeJoseph arrived on time and was courteous, knowledgable, professional, and efficientHe ordered the necessary parts, returned at the agreed-upon time, and far exceeded our expectations in completing all of the workI will be highly recommending him
I was very favorably impressed with the young man who came from Chas Roberts to check my A/C unitHe was patient, considerate, polite and informative! If all of your employees are of Marcus M*** caliber, I commend your hiring and training methods
Scheduling is very efficient and reliable--this is a welcome part of the customer experienceThe tuitself was also a great experience--Christian was extremely knowledgeable, efficient, and friendlyHe reviewed the steps to the visit, his analysis, and his recommendations in a clear and concise mannerHe was very conscientious about protecting the carpet and left all areas in perfect shapeI also appreciate the help in changing the air filters--since these are in the ceilingHighly recommendedThanks!
I hired Chas Roberts to repair my ac unitThey determined the compressor was out after they installed a new compressor years agoThey charged a$deposit to be applied to the repairThey came to repair and asked for payment up frontI advised I typically paid for service like this after the repairThe office called and asked again and that it was a manager's requestI asked the manager to call me to explainInstead of calling, they told the technician to leave without repairingI called and spoke with a manager and asked whyThey refused to explain the policyI asked for a refund of the depositI was told another manager would call to discussInstead, the same manner called back and told me they would refund$of the$deposit
Many thanks to repairman "the brick" for his quick response, his knowledge and his professionalism Our a/c repair went out after 7pm on a very hot saturday night several weeks ago he arrived within minutes, explained the problem and the necessary repair and we were reassured that he would handle it readily all the while, in a very friendly manner
Contacted Chas Roberts to service both AC units at home August Secondary unit was repaired without problemTechnician stated that would have to return at later date to inspect primary unit, at no chargeWaited between two to three weeks to be contacted by company for completion of original service callTechnician inspected and tweaked primary unit's drainage systemWas not informed about any potential damage occurring to property as a result from service callA couple weeks after completion of service call, unit caused over $in damages to ceiling located in master bedroomSoon after incurring damages to ceiling black mold has appearedBlack mold is an extreme health hazard
This company was the original installer of our HVAC system We have contracted for the past years for their "CAP" plan for twice yearly service The contract requires them to call to make a service appointment in the Fall (for heating) and in the Spring (for air conditioning) They have failed more often than complied with this requirement in that time This Spring they again failed to schedule the required appointment
When we called for the service we were charged for the visit that was to be provided under the CAP contract
Now the system that was "serviced" is not providing the necessary cooling because the service was inadeqquate I don't plan to ever have Chas Roberts service our systems again They may believe in adequare installation services, but, as far as we are concerned, they have no concept of Customer Service
Sorry Sissy but you appear to have lost control, or you just don't care
I had Nick come out on June 26th to fix a hot room issueNick found a leak in the duck work and made cooling the master room better.Also he noticed the wifi connection on the thermostat was never connected when I bought the house last yearNick tried to get it to work and the thermostat was broken and needed to be replaceda new one was orderedNick was patient with all my questions and was very knowledgeable in his jobPositive A+++
This company was the original installer of our HVAC system We have contracted for the past years for their "CAP" plan for twice yearly service The contract requires them to call to make a service appointment in the Fall (for heating) and in the Spring (for air conditioning) They have failed more often than complied with this requirement in that time This Spring they again failed to schedule the required appointment
When we called for the service we were charged for the visit that was to be provided under the CAP contract
Now the system that was "serviced" is not providing the necessary cooling because the service was inadeqquate I don't plan to ever have Chas Roberts service our systems again They may believe in adequare installation services, but, as far as we are concerned, they have no concept of Customer Service
Sorry Sissy but you appear to have lost control, or you just don't care
We have used Chas Roberts for almost years now and have always been very happy with the quality of service and professional attitude of everyone we have dealt with
Thank you again
Service man was extremely polite and did a great job
They have always done an outstanding jobI would recommend them for your service needsThank You
Nizar is to be commended for his continued professional and personable serviceHe has been servicing my A/C unit for many years now!! I always request him for my two annual CAP program visitsHe is on time, calls ahead, explains everything to me in terms that I can understand and always looks for ways to help me afford keeping my unit as 'healthy' as possibleGreat technician and person!!
I am pleased with Chas R*** AC/Heating maintenance serviceTheir technicians are very professional and perform a very detailed service on my unitThey inform which services are optional or requiredI renew the CAP Maintenance Plan for visits every year, one for the pre-winter season and another for the pre-summer seasonThey offer a discount on this type of service and always call to remind you of an upcoming service