I was very favorably impressed with the young man who came from Chas Roberts to check my A/C unitHe was patient, considerate, polite and informative! If all of your employees are of Marcus M*** caliber, I commend your hiring and training methods
We had Kasey out to do our semi-annual CAP review, and it was one of the most in-depth reviews we have had from a Chas Roberts technician in yearsHe is very knowledgeable and answered all my questionsHe was even knowledgeable about the air cleaner He gets my vote, and I want him back next year!!Jerry K
I have used Chas Roberts plumbers on occasions From the initial call until the completion of their work, both experiences went well Excellent communication and quality of work I highly recommend their company
I utilized Chas Roberts to replace my water heater less than two years agoThis morning, it was broken and I had no hot waterThey came out to look at it and said the bottom was burned out and it would be a $repairThey made a big deal of saying they were giving me a discountI asked about the warranty, as the unit was less than two years oldI received the response that it was "parts only." I said that I thought it was ridiculous that a unit less than two years old would cost me anything to repair and I was asked "if I wanted it fixed or not." Someone did finally call me back about this issue and told me that it was like a factor like water quality or something similar to cause the problemThe last water heater I had lasted years, so I doubt that the water quality has gotten that drastically worse in the past twoHe ended the conversation by saying "I probably won't change your mind, but just in case, I will make a note to give you a $credit if you ever need a new air conditioner or plumbing product again." I can guarantee after that, I will never purchase another product or service from Chas RobertsAwful customer service, and from what I can tell, terrible quality productsI would caution anyone against using Chas Roberts, to spare themselves the hassle of poor service and poor product
I recently had warranty work done on my Trane unitThe technician said it was possible that the thermostat was defective and he would order a new oneto business days to receive the new one he saidTurned in to allmost weeks with no contactWhen he came back he installed the thermostatI received no box no paperwork for the unitI later found out it was a used thermostat last registered in a different citySo that explains why there was no box or paperworkI also never received my new return they were supposed to install when they returned to fix there installation issuesI bought the crew pizza and drinks on my install day thinking they would do a good job for me instead they took shortcuts that led to repairs at a latter dateI will say the staff is friendly and curtious and cleaned up after themselvesIf I paid for a new thermostat I should have a new thermostatIf I paid for a new return I should have a new return
OUTSTANDIGLY POSITIVE Experience !!
Both, my purchase and an early equipment problem (caused by me) expediently corrected by a ChasRobert Tech at 7PM !
I called Chas Roberts A/C & Plumbing to fix a problem with inadequate cooling in my home's spare bedroomThe A/C Technician, Michael "The Brick", showed up to my home one time (in fact, minutes early)Michael diagnosed/fixed my problem within 1/hoursAlso, the Chas Roberts technician explained what he found and what he did to fix the problemMichael's knowledge and workmanship are top-notch! I would refer a friend/colleague/family member to this company!
About a week and a half ago I purchased a new A/C unit from Chas Roberts and from the moment I said go I have had nothing but issuesAfter installing the first unit they found it was faulty (not there fault) and said they would bring another new one out first thing the following morningAfter two days of having my new unit it is still not cooling my house past degrees, even though the temp is set at They come back out only to find I have a faulty thermostat that is off degrees, and the wiring from the unit to my house wasn't done properly so the unit wasn't getting enough voltage to cool the houseNow days later they are back to instal the new thermostat and look at the unit again since it's still not cooling like it should, only to find out the person they sent has no idea what is wrong, and that I would need to call back tomorrow to schedule another service callYet again have another technician come to look at the unit, this time they say its because not enough coolan
My a/c went out Tuesday morningI am with high blood pressure and a pudgy dogIt was in the houseWe were sufferingI called several companies here in Phoenix, including Chas RobertsThey were so nice over the phone, and gave special attention to the health situation we were inThey worked me into their schedule yesterday, and Hugo the technician arrived to save the dayIt was a capacitor, and he replaced it quicklyHe was so kind and courteous and the price was $less than the other guysI felt badly that he had to crawl up on my roof where the unit is, but Hugo said he does it everyday...no biggieWe are happy and cool, and Chas has a customer for lifeThanks!
Chas Roberts just installed a new HVAC unit for meI was very impressed by the service tech's initial visit when he took the time to explain the issues with my year old unit He also compared its repair cost to a new unit The installation crew was great as well, taking care to cover floors and items near the attic access Everything was explained to me throughout the process I couldn't be more satisfied and am also glad that there will be an included check of the system to ensure it is functioningproperly
It was discovered there was an install error covered under the warrantyCoils were installed on the bottom instead of the top*** *** dispatched two technicians for this warranty repair and they also found a leak at the suction lineThe coils were moved and the leak was repairedI was charged for the leak repair and not the warranty repairI asked for a detailed invoice describing exactly what was done and repairedI was emailed an invoice stating there was a repair leak and a ‘warranty diagnostic.’ I asked again via email for a more descriptive repair other than ‘warranty diagnostic’ and I am being ignoredNowhere does it mention the coils being moved or repaired under warrantyCan you please help?
Chas Roberts replaced my ac unit and its only yrs old and has been nothing but service calls and I'm sorry from day I spent just shy of on this unit and they've had there hands in it more times then I can count there techs ive had in my home are unprofessional and service after the sale is horrible you are priority when you purchase system and just a number after the sale I purchased extended warranty on my unit still waiting for them to fix my unit one supervisor told me we don't make the equipment which is very true but they do claim to service it they just do so poorly I will buy a swamp cooler if chas roberts was the last company to sell ac horrible experience from day one
I am posting this complaint against Chas Roberts Air Conditioning Incin regards to the handling or miss-handling A/C unit For the last three months now, I have had an Chas Roberts repair person to my house for the same issue Each time I have been told that the issue is now resolved, but like clock work, the next month I am on the phone with Chas Roberts again for the same repair issue Also, to make the situation even worries, each time the part needed to make the repair has to be ordered prolonging my wait even longer I have asked to speak with a supervisor and been told over and over again that he will contact me, which to date has not happen As of today, I am back in the waiting mode to get my unit repaired again
Very fast and professional serviceWe are under a heat advisory and was concerned about how long it might take to get serviced and didn't take long at all and under warranty!!! Very happy and nice employees
The ChasRoberts Technician Rick M*** was punctual, polite and thoroughHe discussed several issues with me, including the installtion of a Surge Protector for the air handler motor, and installed it on my approvalHe performed his work in a timely manner, and to my satisfaction
On June 9, I had a problem with my air conditionerThe unit outside was running and on but no air was blowing inside of the houseThe thermostat was set to onI decided to turn the thermostat to off because the unit was running and no air was blowingAn hour later the air started to turn on in the house and blow cold air even though the thermostat was set to offI figured out it might've been the thermostatI had Steven from Chas R*** come out and told him I figured it might be the thermostat being that it's really oldI bought a new thermostat and he said it might be the thermostatHe said he will just change the thermostat and if that works, that might've been the problemI asked if anything was wrong with the unit outside and he said he didn't want to go prying outside on the unit if the air was workingSo I paid him money to install my thermostat
Today, June 10, im having the same problem except I have a new thermostat nowThe air conditioning unit outside is running except no cold air is blowing through the ventsI called Chas R*** and the lady on the phone was anything but friendly or understandingShe actually made my customer service experience horrible! I told her what happened and she had a hard time 'believing' Steven didn't want to go prying on the unit outsideI told her that's what he said and he agreed with me that it was the thermostatIt's frustrating when you have to pay money just for someone to install a thermostat when it's something that is sold in stores, has a manual and is something most people can doIf that was the fix I wouldn't mind the expense I paid to get my air conditioner working but it's not the fixI now have to pay for someone else to come out here and actually check the unit because of the same problemYou can see where my frustration lies! I haven't had good customer service or experience in this Company thus far!
The service rep seemed anxious to be helpful, but after saying that we needed a new AC unit was not able to explain whyHe pushed fairly hard for us to replace the unit, resulting in our decision to check with other companies because we felt pressured
I was very favorably impressed with the young man who came from Chas Roberts to check my A/C unitHe was patient, considerate, polite and informative! If all of your employees are of Marcus M*** caliber, I commend your hiring and training methods
We had Kasey out to do our semi-annual CAP review, and it was one of the most in-depth reviews we have had from a Chas Roberts technician in yearsHe is very knowledgeable and answered all my questionsHe was even knowledgeable about the air cleaner He gets my vote, and I want him back next year!!Jerry K
I have used Chas Roberts plumbers on occasions From the initial call until the completion of their work, both experiences went well Excellent communication and quality of work I highly recommend their company
I utilized Chas Roberts to replace my water heater less than two years agoThis morning, it was broken and I had no hot waterThey came out to look at it and said the bottom was burned out and it would be a $repairThey made a big deal of saying they were giving me a discountI asked about the warranty, as the unit was less than two years oldI received the response that it was "parts only." I said that I thought it was ridiculous that a unit less than two years old would cost me anything to repair and I was asked "if I wanted it fixed or not." Someone did finally call me back about this issue and told me that it was like a factor like water quality or something similar to cause the problemThe last water heater I had lasted years, so I doubt that the water quality has gotten that drastically worse in the past twoHe ended the conversation by saying "I probably won't change your mind, but just in case, I will make a note to give you a $credit if you ever need a new air conditioner or plumbing product again." I can guarantee after that, I will never purchase another product or service from Chas RobertsAwful customer service, and from what I can tell, terrible quality productsI would caution anyone against using Chas Roberts, to spare themselves the hassle of poor service and poor product
I recently had warranty work done on my Trane unitThe technician said it was possible that the thermostat was defective and he would order a new oneto business days to receive the new one he saidTurned in to allmost weeks with no contactWhen he came back he installed the thermostatI received no box no paperwork for the unitI later found out it was a used thermostat last registered in a different citySo that explains why there was no box or paperworkI also never received my new return they were supposed to install when they returned to fix there installation issuesI bought the crew pizza and drinks on my install day thinking they would do a good job for me instead they took shortcuts that led to repairs at a latter dateI will say the staff is friendly and curtious and cleaned up after themselvesIf I paid for a new thermostat I should have a new thermostatIf I paid for a new return I should have a new return
OUTSTANDIGLY POSITIVE Experience !!
Both, my purchase and an early equipment problem (caused by me) expediently corrected by a ChasRobert Tech at 7PM !
Excellent Technician
Excellent Technician
I called Chas Roberts A/C & Plumbing to fix a problem with inadequate cooling in my home's spare bedroomThe A/C Technician, Michael "The Brick", showed up to my home one time (in fact, minutes early)Michael diagnosed/fixed my problem within 1/hoursAlso, the Chas Roberts technician explained what he found and what he did to fix the problemMichael's knowledge and workmanship are top-notch! I would refer a friend/colleague/family member to this company!
About a week and a half ago I purchased a new A/C unit from Chas Roberts and from the moment I said go I have had nothing but issuesAfter installing the first unit they found it was faulty (not there fault) and said they would bring another new one out first thing the following morningAfter two days of having my new unit it is still not cooling my house past degrees, even though the temp is set at They come back out only to find I have a faulty thermostat that is off degrees, and the wiring from the unit to my house wasn't done properly so the unit wasn't getting enough voltage to cool the houseNow days later they are back to instal the new thermostat and look at the unit again since it's still not cooling like it should, only to find out the person they sent has no idea what is wrong, and that I would need to call back tomorrow to schedule another service callYet again have another technician come to look at the unit, this time they say its because not enough coolan
My a/c went out Tuesday morningI am with high blood pressure and a pudgy dogIt was in the houseWe were sufferingI called several companies here in Phoenix, including Chas RobertsThey were so nice over the phone, and gave special attention to the health situation we were inThey worked me into their schedule yesterday, and Hugo the technician arrived to save the dayIt was a capacitor, and he replaced it quicklyHe was so kind and courteous and the price was $less than the other guysI felt badly that he had to crawl up on my roof where the unit is, but Hugo said he does it everyday...no biggieWe are happy and cool, and Chas has a customer for lifeThanks!
Chas Roberts just installed a new HVAC unit for meI was very impressed by the service tech's initial visit when he took the time to explain the issues with my year old unit He also compared its repair cost to a new unit The installation crew was great as well, taking care to cover floors and items near the attic access Everything was explained to me throughout the process I couldn't be more satisfied and am also glad that there will be an included check of the system to ensure it is functioningproperly
It was discovered there was an install error covered under the warrantyCoils were installed on the bottom instead of the top*** *** dispatched two technicians for this warranty repair and they also found a leak at the suction lineThe coils were moved and the leak was repairedI was charged for the leak repair and not the warranty repairI asked for a detailed invoice describing exactly what was done and repairedI was emailed an invoice stating there was a repair leak and a ‘warranty diagnostic.’ I asked again via email for a more descriptive repair other than ‘warranty diagnostic’ and I am being ignoredNowhere does it mention the coils being moved or repaired under warrantyCan you please help?
Chas Roberts replaced my ac unit and its only yrs old and has been nothing but service calls and I'm sorry from day I spent just shy of on this unit and they've had there hands in it more times then I can count there techs ive had in my home are unprofessional and service after the sale is horrible you are priority when you purchase system and just a number after the sale I purchased extended warranty on my unit still waiting for them to fix my unit one supervisor told me we don't make the equipment which is very true but they do claim to service it they just do so poorly I will buy a swamp cooler if chas roberts was the last company to sell ac horrible experience from day one
I am posting this complaint against Chas Roberts Air Conditioning Incin regards to the handling or miss-handling A/C unit For the last three months now, I have had an Chas Roberts repair person to my house for the same issue Each time I have been told that the issue is now resolved, but like clock work, the next month I am on the phone with Chas Roberts again for the same repair issue Also, to make the situation even worries, each time the part needed to make the repair has to be ordered prolonging my wait even longer I have asked to speak with a supervisor and been told over and over again that he will contact me, which to date has not happen As of today, I am back in the waiting mode to get my unit repaired again
Very fast and professional serviceWe are under a heat advisory and was concerned about how long it might take to get serviced and didn't take long at all and under warranty!!! Very happy and nice employees
The ChasRoberts Technician Rick M*** was punctual, polite and thoroughHe discussed several issues with me, including the installtion of a Surge Protector for the air handler motor, and installed it on my approvalHe performed his work in a timely manner, and to my satisfaction
On June 9, I had a problem with my air conditionerThe unit outside was running and on but no air was blowing inside of the houseThe thermostat was set to onI decided to turn the thermostat to off because the unit was running and no air was blowingAn hour later the air started to turn on in the house and blow cold air even though the thermostat was set to offI figured out it might've been the thermostatI had Steven from Chas R*** come out and told him I figured it might be the thermostat being that it's really oldI bought a new thermostat and he said it might be the thermostatHe said he will just change the thermostat and if that works, that might've been the problemI asked if anything was wrong with the unit outside and he said he didn't want to go prying outside on the unit if the air was workingSo I paid him money to install my thermostat
Today, June 10, im having the same problem except I have a new thermostat nowThe air conditioning unit outside is running except no cold air is blowing through the ventsI called Chas R*** and the lady on the phone was anything but friendly or understandingShe actually made my customer service experience horrible! I told her what happened and she had a hard time 'believing' Steven didn't want to go prying on the unit outsideI told her that's what he said and he agreed with me that it was the thermostatIt's frustrating when you have to pay money just for someone to install a thermostat when it's something that is sold in stores, has a manual and is something most people can doIf that was the fix I wouldn't mind the expense I paid to get my air conditioner working but it's not the fixI now have to pay for someone else to come out here and actually check the unit because of the same problemYou can see where my frustration lies! I haven't had good customer service or experience in this Company thus far!
The service rep seemed anxious to be helpful, but after saying that we needed a new AC unit was not able to explain whyHe pushed fairly hard for us to replace the unit, resulting in our decision to check with other companies because we felt pressured
I was very pleased with the service we received