I have had my A/C and Furnace Systems under annual contract with Chas Roberts for the years I have owned my home During last summers inspection the Chas Roberts Engineer notice that my AC unit was drawing way to much power He researched the problem and we corrected the problem before the unit failed in degree weather He also saved me a lot of money as the he caught the problem before the faulty unit sucked up all my solar credits Well trained - courteous - on time - affordable - what more could you ask for................*** in Buckeye
We had Kasey out to do our semi-annual CAP review, and it was one of the most in-depth reviews we have had from a Chas Roberts technician in yearsHe is very knowledgeable and answered all my questionsHe was even knowledgeable about the air cleaner He gets my vote, and I want him back next year!!Jerry K
OUTSTANDIGLY POSITIVE Experience !!
Both, my purchase and an early equipment problem (caused by me) expediently corrected by a ChasRobert Tech at 7PM !
One of my worst service experiencesA dishonest plumber showed up to fix a small leak in my main lineThe landscaper had already dug up the area and exposed the leakThe plumber claimed he would have to cut concrete and quoted $for the jobIt turned out he just had to dig mud inches deeper and replace an elbow jointLess than a hour jobCriminal! He did a lousy job too bending copper tubing a lot to replace the elbowThe sad thing for me is that I only agreed to the quote as my previous experience with the AC side of Chas Roberts was not a negative one
I spoke to a Chas Roberts supervisor regarding charges occurred for a "re-connection of an electrical wire"and to "Connect a tmp fr water heater" , total charges $I received a quote to install a new water heater for $from another companyBottom line, I was not happy with total charges and believe they were too highI will take my business else where in the future
VERY IMPRESSED WITH CHAS ROBERTS TECHNICIAN CHRISTOPHER TORRES WHO HANDLED OUR AC & HEATER PROBLEM ON DECEMBER 20, CHRIS WAS VERY POLITE AND NEW THE PRODUCTS VERY WELLLOOK FORWARD TO WORKING WITH CHRIS CONCERNING OUR NEXT VENTUREGary Stockford
Our AC went out in the evening and the house had gotten up to degreesThe technician was at our house within hours of our call and had the AC up and running againIt fast and friendly service
We went with Chas Roberts as they were the ones who installed our AC unit when we built our home, after only being in our home since February our AC went out, so we called them out, we called on Sunday they couldnt come until Tuesday, the technician came out and said we were really low on the gas in the AC unit and we needed another 5lbs of it for our unit to run, he also stated we had a leak but could not find itSo we paid over $to have it filled, and he said they will send another technician out a week later to look for the leak again, and our best bet is to wait until fall and cooler weather so they can do a much more thorough search, but our AC will have to be shut off at least a week to do it, and he quoted us $for that, well today is Tuesday, exactly a week later and this man shows up, very nice, but again, can NOT find the leak and tells me that our freon in our AC unit is low by 4lbs and it will be almost $to fill it and if I dont fill it today that our AC will not be working in a week, and that our best bet is to wait until fall and cooler temps to do the more in-depth search for the leak but then tells me it will be $dollars,
So now our only option is to continue to fill our AC unit and spend around $a month to KEEP FILLING THE FREON???? Chas Roberts sent out technicians and could not find said leak, but wants to keep charging us to fill our AC unit until around October and we can go without air.....my complaint is how do you know its a leak when different techs came out, neither could find anything, but both wants us to spend money to fill it or we will be without air, I have a month old and also work from home, we DO NOT have that kind of money, I feel like we are being ripped off and lied to, why can anyone find a leak? why cant they tell me why we are loosing the gas? how do they expect anyone to have an extra $a month to fill it just to have AC? I feel like they just want out money, and want to keep having techs come out to fill our unit, but not resolve the issue, I will not give Chas Roberts another penny and will not recommend them to anyone I know
Nizar is to be commended for his continued professional and personable serviceHe has been servicing my A/C unit for many years now!! I always request him for my two annual CAP program visitsHe is on time, calls ahead, explains everything to me in terms that I can understand and always looks for ways to help me afford keeping my unit as 'healthy' as possibleGreat technician and person!!
I just wanted to share my negative experience with Chas Roberts I just bought this brand new house which I had it build and closed on January 29, and today which is 6/6/my air conditioning broke down since Saturday the 4th and has not been fixed yet I am in Az and the temp is up to and had to call this company because the warranty is with them but didn't get any help yet I have called them times and every time they tell me someone will call me back and now one doesI have an elderly and children living with me but they don't seem to care about that I will never recommend this company to anyone they don't care about the customer at all
I justed started using Chas Roberts last month (September 2018) They have been very professional right from the first time I contacted themall of their mechanics hav been very efficientThe Mechanic Harold is outstandingHe called me the following day following up on the repair that he completed, to make sure everything was running rightI would highly recommend this organization for all Air conditioning repairsOperating hours a day
We would like to thank Michael B*** "The B***" for providing an outstanding serviceFrom the moment he entered our home MrB*** kept us informed about our air-conditioning repair processHe was well knowledgeable, detail oriented and friendlyMrB*** gave us the sense of trust and reliability that the job was going to be done with easeHe demonstrated pride on what he does and definitely representing Chas Roberts company with honesty and integrityThanks !
*** *** *** ***
This is not make sense, can Chas Roberts really fix my AC?
I bought my house with new AC unit at
Starting from 2015,My AC Unit start broke
2015, I called, Chas Roberts came and said it was fixed
2016, It broke again, I called, Chas Roberts came and said it was fixed
2017, It broke again, I called, Chas Roberts came and said it was fixed
2018, right now, AC broke again, I called, Chas Roberts says "Opoos, you are out of year warranty, we are gonna charge you $service fee and let tech come and he will tell me how much I need to pay to fix my AC!!!"
It has never been fixed by Chas Robert!!!
Chas Roberts did it again! The technician, Christopher, that they dispatched in response to my call to identify and resolve my HVAC problem, quickly identified the issue and explained options for resolutionChristopher completed the repair and left me with the impression that Chas Roberts is committed to outstanding customer assistanceI highly recommend Chas Roberts!
The last Friday I had a visit from the company ChasRoberts the technician is a person who has knowledge of his profession was conducted in a repetitive and friendly way he could fix the problem quickly thanks to you for having efficient technicians who know the work his name is Brick or Michael
We are very satisfied customer
Thank you *** ***
Chas Roberts was the only company who came to my rescue when our unit started leakingThey were able to come out sooner than I expected and provided options on how we could repair our unit timelyThe technician was polite and worked hard to get our unit up and running againWe will definitely be using Chas Roberta for all of our heating and cooling, or plumbing needs!
I have had my A/C and Furnace Systems under annual contract with Chas Roberts for the years I have owned my home During last summers inspection the Chas Roberts Engineer notice that my AC unit was drawing way to much power He researched the problem and we corrected the problem before the unit failed in degree weather He also saved me a lot of money as the he caught the problem before the faulty unit sucked up all my solar credits Well trained - courteous - on time - affordable - what more could you ask for................*** in Buckeye
We had Kasey out to do our semi-annual CAP review, and it was one of the most in-depth reviews we have had from a Chas Roberts technician in yearsHe is very knowledgeable and answered all my questionsHe was even knowledgeable about the air cleaner He gets my vote, and I want him back next year!!Jerry K
OUTSTANDIGLY POSITIVE Experience !!
Both, my purchase and an early equipment problem (caused by me) expediently corrected by a ChasRobert Tech at 7PM !
One of my worst service experiencesA dishonest plumber showed up to fix a small leak in my main lineThe landscaper had already dug up the area and exposed the leakThe plumber claimed he would have to cut concrete and quoted $for the jobIt turned out he just had to dig mud inches deeper and replace an elbow jointLess than a hour jobCriminal! He did a lousy job too bending copper tubing a lot to replace the elbowThe sad thing for me is that I only agreed to the quote as my previous experience with the AC side of Chas Roberts was not a negative one
I spoke to a Chas Roberts supervisor regarding charges occurred for a "re-connection of an electrical wire"and to "Connect a tmp fr water heater" , total charges $I received a quote to install a new water heater for $from another companyBottom line, I was not happy with total charges and believe they were too highI will take my business else where in the future
VERY IMPRESSED WITH CHAS ROBERTS TECHNICIAN CHRISTOPHER TORRES WHO HANDLED OUR AC & HEATER PROBLEM ON DECEMBER 20, CHRIS WAS VERY POLITE AND NEW THE PRODUCTS VERY WELLLOOK FORWARD TO WORKING WITH CHRIS CONCERNING OUR NEXT VENTUREGary Stockford
Service man was extremely polite and did a great job
Our AC went out in the evening and the house had gotten up to degreesThe technician was at our house within hours of our call and had the AC up and running againIt fast and friendly service
We went with Chas Roberts as they were the ones who installed our AC unit when we built our home, after only being in our home since February our AC went out, so we called them out, we called on Sunday they couldnt come until Tuesday, the technician came out and said we were really low on the gas in the AC unit and we needed another 5lbs of it for our unit to run, he also stated we had a leak but could not find itSo we paid over $to have it filled, and he said they will send another technician out a week later to look for the leak again, and our best bet is to wait until fall and cooler weather so they can do a much more thorough search, but our AC will have to be shut off at least a week to do it, and he quoted us $for that, well today is Tuesday, exactly a week later and this man shows up, very nice, but again, can NOT find the leak and tells me that our freon in our AC unit is low by 4lbs and it will be almost $to fill it and if I dont fill it today that our AC will not be working in a week, and that our best bet is to wait until fall and cooler temps to do the more in-depth search for the leak but then tells me it will be $dollars,
So now our only option is to continue to fill our AC unit and spend around $a month to KEEP FILLING THE FREON???? Chas Roberts sent out technicians and could not find said leak, but wants to keep charging us to fill our AC unit until around October and we can go without air.....my complaint is how do you know its a leak when different techs came out, neither could find anything, but both wants us to spend money to fill it or we will be without air, I have a month old and also work from home, we DO NOT have that kind of money, I feel like we are being ripped off and lied to, why can anyone find a leak? why cant they tell me why we are loosing the gas? how do they expect anyone to have an extra $a month to fill it just to have AC? I feel like they just want out money, and want to keep having techs come out to fill our unit, but not resolve the issue, I will not give Chas Roberts another penny and will not recommend them to anyone I know
We have used Chas Roberts for HVAC without any issuesWe tried using them for plumbing services and they no showed us three times
Nizar is to be commended for his continued professional and personable serviceHe has been servicing my A/C unit for many years now!! I always request him for my two annual CAP program visitsHe is on time, calls ahead, explains everything to me in terms that I can understand and always looks for ways to help me afford keeping my unit as 'healthy' as possibleGreat technician and person!!
I just wanted to share my negative experience with Chas Roberts I just bought this brand new house which I had it build and closed on January 29, and today which is 6/6/my air conditioning broke down since Saturday the 4th and has not been fixed yet I am in Az and the temp is up to and had to call this company because the warranty is with them but didn't get any help yet I have called them times and every time they tell me someone will call me back and now one doesI have an elderly and children living with me but they don't seem to care about that I will never recommend this company to anyone they don't care about the customer at all
I justed started using Chas Roberts last month (September 2018) They have been very professional right from the first time I contacted themall of their mechanics hav been very efficientThe Mechanic Harold is outstandingHe called me the following day following up on the repair that he completed, to make sure everything was running rightI would highly recommend this organization for all Air conditioning repairsOperating hours a day
We would like to thank Michael B*** "The B***" for providing an outstanding serviceFrom the moment he entered our home MrB*** kept us informed about our air-conditioning repair processHe was well knowledgeable, detail oriented and friendlyMrB*** gave us the sense of trust and reliability that the job was going to be done with easeHe demonstrated pride on what he does and definitely representing Chas Roberts company with honesty and integrityThanks !
*** *** *** ***
Hector was great!! Great customer service
This is not make sense, can Chas Roberts really fix my AC?
I bought my house with new AC unit at
Starting from 2015,My AC Unit start broke
2015, I called, Chas Roberts came and said it was fixed
2016, It broke again, I called, Chas Roberts came and said it was fixed
2017, It broke again, I called, Chas Roberts came and said it was fixed
2018, right now, AC broke again, I called, Chas Roberts says "Opoos, you are out of year warranty, we are gonna charge you $service fee and let tech come and he will tell me how much I need to pay to fix my AC!!!"
It has never been fixed by Chas Robert!!!
Chas Roberts did it again! The technician, Christopher, that they dispatched in response to my call to identify and resolve my HVAC problem, quickly identified the issue and explained options for resolutionChristopher completed the repair and left me with the impression that Chas Roberts is committed to outstanding customer assistanceI highly recommend Chas Roberts!
They said they would only charge me $85, then charged $and $an hour for labor-good Lord-very deceptive business practices-
Pam
The last Friday I had a visit from the company ChasRoberts the technician is a person who has knowledge of his profession was conducted in a repetitive and friendly way he could fix the problem quickly thanks to you for having efficient technicians who know the work his name is Brick or Michael
We are very satisfied customer
Thank you *** ***
Chas Roberts was the only company who came to my rescue when our unit started leakingThey were able to come out sooner than I expected and provided options on how we could repair our unit timelyThe technician was polite and worked hard to get our unit up and running againWe will definitely be using Chas Roberta for all of our heating and cooling, or plumbing needs!