Kia Motors Finance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. To date, KMF has not received a payoff check on the referenced account. As such,...

per the terms of her contract, the customer is still due for monthly payments. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
All KMF lease end inspections are conducted by an independent third party, not...

the dealership or KMF. The customer was billed for a dent to the left rear quarter panel of the vehicle between the rear wheel well and rear door, the replacement of the left rear tire as the remaining tread was less than 4/32 and scratches to the right rear wheel. We have reviewed the inspection a second time and have found the charges to be valid, as such, the customer will remain liable for them.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concern.Per our previous response, the credit reporting accurately reflects the customer’s payment history.  Under the Fair Credit Reporting Act, we are required to report accurate information and are unable to waive negative credit reporting as a courtesy.Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concern. Per our initial response, the referenced payment was previously issued to the customer in the form of a check to the address on file. We have since placed a stop on the check and returned the funds to the customer’s account. Any associated late fee for October’s payment has also been adjusted. If the customer wishes to speak with a supervisor regarding her concern, she may contact one at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The amount the customer paid to reinstate his lease included only the past due...

payments, including May 2015, as well as a repossession fee.  This was communicated verbally to the customer upon reinstatement.  The statement the customer received for June showed an incorrect amount due, which has previously been explained to the customer.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at [redacted] , Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We have submitted a request to the three major credit reporting agencies to...

update their records to show the appropriate reporting. Additionally a letter has mailed to the customer per their request.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Their failure to return the letter of gurantee in a timely manner has resulted in an additional payment being required. Had they responded in a more timely manner the claim would have been resolved and the payment would not have been necessary. Also, they refused to give me the letter of gurantee. This forced me to wait even longer...
Regards,
[redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. We have reviewed the credit reporting for the account and confirmed that it...

accurately reflects the customer’s payment history. At the end of the Lease, KMF utilizes a third party to complete an inspection of the vehicle.  We have reviewed the charges for Excess Wear and Use and confirmed the charges were valid. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
A letter reflecting the reduction in the customer’s interest rate has been sent to...

her GAP insurance company.  We have confirmed their receipt of this letter and they will now move forward with processing her claim.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. We have reviewed the customer’s account and confirmed that there is an outstanding...

balance in the amount of $449.39 for July. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concern.Per our initial response, the requested documents have been faxed to the customer’s GAP insurance company.Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
K
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The charges for excess wear were in disputed. You say that wheel damage of up to 4” was acceptable. All of the wheels except for one was less than 4”. The pictures pointed at but didn’t properly show the measurements. Again this was never addressed with me. Promised phone calls back from that department, but it never happened. If the dispute was proven and closed then I would’ve paid. I was told that the dispute would be handled before anything would be considered late. I was lied to. I wasn’t the one putting it off. 
Regard
[redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. Payments received are posted to customer’s accounts with an effective date of the...

date they were received. The customer contacted us previously on 11/13/2017, at which time a due date change was provided to accommodate her needs. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.The payment the complainant referenced was remitted by a third party. The third...

party in question notified KMF that their payment was not intended for the complainant’s account. As such, the payment was removed from the complaint’s account. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you for your help. This matter is resolved.   Regards,
[redacted]

Thank you, for looking into this matter. I was not satisfied with KIA last response and would like to reopen my file. I was not aware that I could respond again. I contacted KIA Finance today seeking a resolution to the GAP insurance problem. I was transfer to a person who looked into my issue only to tell me it is now my primary insurance companies fault for not providing them the proper paper work in time. I indicated to KIA I had no idea my primary insurance was not responding, I was not notified by KIA that this was an issue. How was I to know that this was going on and only today Nov. 6, 2017 they are telling me about it. This clearly a failure of KIA to communicate with a number of people, KIA now claims that it is their policy for the insurance 1st to provide to the GAP insurance company. I would like to escalate this this matter as I have been in touch with KIA since July with no results. I have done all that KIA has requested. I assume KIA will now send this account to outside collection agency as a charge it off rather than to find a resolution. I have acted respectfully in this matter with KIA not taken to social media etc.. only to be put off with no concern for their customers. They are like other big car companies claiming to care about their customer. I would like KIA to step up to the plate on the mistakes made on my account by their departments rather than hiding behind endless polices excuses. Regards[redacted]

We continue to work with our telecom and system teams to resolve this issue for the complainant and hope for a solution shortly.
KMF would like to thank the complainant for taking the time to contact us.  We are committed to providing excellent service and his satisfaction is important to us. 
Should he require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

We have reviewed the inspection conducted at the dealership where the vehicle was returned for a second time and confirmed the charge for damage to the left front seat back is valid. As such the charge will not be removed. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Per our previous response we have reviewed the account and confirmed that the balance is accurate.  The customer is being charged per the terms and conditions of his contract, Terms Concerning Your Early Termination Liability. A copy of the invoice detailing these charges has previously been provided to the customer.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.