Kia Motors Finance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Ma'am I didn't not receive an email requesting me to respond. I got an email saying Kia had not responded yet and there was nothing for me to do at that time. The next email I received was the one I got today saying it was closed based on Kia saying they don't owe me money. I really need my complaint reopened. Is is possible to speak with someone? 
Regards,
[redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. Per our phone conversation with the customer on 9/29/2017, the customer requested...

the refunded amount to be applied to her new account. We have since applied the funds to payments and have waived any late fees assessed during that time. An update has been sent to [redacted] to reflect that the customer’s new account is current with no delinquency. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.The requested title transfer documents were mailed via courier on 10/03/2017.KMF...

would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future.Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concern. Per our initial response, the customer initiated an out of state title transfer at the time of payoff, which delayed the lien release. KMF released the electronic lien from the Florida title on 1/04/2018. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.In researching the complainant’s concerns, we were unable to locate an account with...

the information provided.An account number would allow us to identify the account associated with the concern.KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, they may contact a Customer Service supervisor at [redacted] Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Kia Motors Finance would like to thank the customer for taking the time to contact us. 
Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond in this space ONLY] The company never faxed, claim mailed on 2/13/15 I called and advised did not receive, very untruthful company cannot trust them in handling business affairs, I am still very displeased with this company and I see they do not want to correct any of their mistakes, I want my complaint so every one can see the type of company they are dealing with, they lie and cheat their customers.
Regards,
[redacted]

Kia Finance gave me the run around regarding my total loss claim. I attempted to be proactive about the balance owed and called every week to request that a Supervior work with me to develop a payment plan. Every call I made I was handed to a different Customer service representative that was less knowledgeable about the process. Kia does not pride itself in customer satisfaction as they did not attempt to work with me and only wanted all payments submitted from insurance claims.The account was frozen in June and I was told to keep Kia updated, which I did weekly. The payment was issued June 22nd, 2017, so to report a CO in the months of June, July, August September and October is incorrect. Yet, you closed my account in September. Kia received a payment. I also requested a payment plan that would be reasonable and was given an option to pay $2,100 A month for 6 months. Please tell me how this is reasonable and good customer service? How does this help a customer who's car was stolen and has a remaining balance to pay. Kia had no problems with quickly charging my account off. I did not receive any options on writing as to how my account could be settled.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. Per the customer’s lease agreement, any taxes that come due are paid by KMF then...

billed to the customer. The customer has previously been advised on the procedures to follow for an abatement to be filed. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Per the customer’s lease agreement excess mileage is billed at a rate of $0.20 per mile and the total mileage allotted for the lease was 36,101 miles. The customer’s mileage was recorded at the dealership where the vehicle was returned as 50,890 miles. In accordance with this odometer reading the customer was billed $2957.80 for excess mileage. Additionally the customer was billed $405.00 dollars for excessive wear and use to the vehicle, $238.50 for remaining lease payments/fees due and $202.97 for the applicable 6% sales tax. The sum of the charges above is $3804.27 and after the payment of $3,628.27 has been applied the customer has a remaining balance of $176.00.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer’s vehicle was repossessed due to delinquency.  KMF allowed...

the customer to apply for the reinstatement of his loan and approved his application.  Upon reinstating his loan, notice was sent to the repossession company to release the vehicle to the customer in a timely manner.
KMF does allow for customers to change the due date of their payment.  The customer’s account must be current to make such a request.  The customer can process this request online, through our phone system or with a Customer Service agent.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

My name is [redacted] D. [redacted] Jr. I have also attached 2 statements showing a zero balance due. The maturity date on the lease was June 26, 2017 and you'll notice on the July statement I have a balance of zero.You're help is deeply appreciated!

At Kia Motors
Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our
attention and allowing us the opportunity to investigate and respond to this
complaint.
We apologize for
the poor treatment that the customer recently...

experienced. We do offer
assistance programs. To determine if she is eligible, the customer may contact
us and speak with a manager at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.
KMF would like
to thank the customer for taking the time to contact us.  We are committed to providing our customers
with excellent service and their satisfaction is important to us.  Without customers like this, holding us to
the highest level of customer service, we would not recognize where we have the
opportunity to improve our processes. 
Again, we sincerely apologize for any inconvenience the customer may
have experienced and we will strive to improve our service in the future.

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concern.Per our initial response, the customer called KMF on 8/09/2017 and requested to make a payment towards her Kia Rio account.Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. Customer satisfaction is important to us, and we take your feedback...

seriously.  Therefore, effective April 14, 2018, we discontinued the online/web one-time payment fee.   In addition, we will reimburse you for any online/web one-time payment fees charged to your account in 30 to 90 days. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
When an account is at a certain status, KMF will utilize a third party field visit...

vendor to ensure the location of the asset utilized to secure the loan.
KMF ensures that those vendors apply with all applicable laws and regulations.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at [redacted], Monday-Friday, 8AM-9PM EST.

At Kia Motors
Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our
attention and allowing us the opportunity to investigate and respond to this
complaint.
The delay in processing the customer’s request
is due to multiple...

parties being required to approve the changes, not just
the customer and the dealership.  Those
approvals have now been obtained and we are in the final stages of processing
the customer’s request.
KMF would like
to thank the customer for taking the time to contact us.  We are committed to providing our customers
with excellent service and their satisfaction is important to us.  Again, we sincerely apologize for any
inconvenience the customer may have experienced and we will strive to improve
our service in the future.
Should the
customer require any additional assistance, she may contact a Customer Service
supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Hi [redacted], Account: [redacted] This customer’s S2S transfer was delayed because the request was forwarded to Assurant and Assurant rejected the request back to us (for confirmation) to which we did not follow up. I contacted title’s yesterday and the documents were delivered...

today 10/5/2016. The customer also requested a payment extension recently which was denied because she did not provide a qualifying reason. In her Revdex.com Complaint she requests her payments be deferred until she is able to register the vehicle in DC. Below is my suggested response.