Kia Motors Finance

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintIt appears the customer’s account has not been reaffirmed, as a result, the
customer’s online account functionality is limitedKMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintPer the customer’s lease agreement they are liable for all parking tickets and
traffic finesAs the lessor, KMF will pay parking tickets/traffic fines assessed on the vehicle if unpaid and assess the customer’s accountIf parking tickets/traffic fines that have been paid are refunded to KMF, the customer’s account will be credited, and if no balance exists a refund will be issued to the customerKMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

The title was mailed to the address on file as of the date the account was paid. At this time, the title has not been returned by the US Postal Service. Should it be returned, we will forward it to the updated address.
In lieu of receiving the title, the notarized lien release acts as an official document honored by the DMV which allows the customer to obtain a clear title in the same manner in which the signed off title would have
Should the customer require any additional assistance, he may contact a Customer Service supervisor at ***, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY]I have spoken with Kia Finance and Supervisors who DID acknowledge receipt and told me I did not return it timelyI have provided proof the date the extension was printed and mailed by KIA Finance, and the date it was faxed back by meI have also provided a fax confirmationWe called again TODAY and were advised that a request to reopen the extension agreement to process it was deniedThis is unacceptableThey agreedThey stalled in processing the agreement so they could deny itThey have done this numerous times to usThey have continued to say make another paymentCall back tomorrowWe do EVERYTHING they sayThis is not rightThey had us refactor the original agreement last week which I didStill nothingI am not going to continue calling back to get no whereThey simply need to process the month extension agreement and call us with an apology letting us know that this has been completed on their end.
Regards,
*** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI just have one last question for themCan they please send me an email (or to you through the website) and confirm that the only amount I need to send them is the $disposition feeThank you for your assistance with this complaint
Regards,
*** ***

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The customer contacted us on 1/12/17. At that time, the charges associated
with the account were reviewed and determined to be valid. The customer was provided an updated balance
Should the customer require any additional assistance, he may contact a Customer Service supervisor at ***, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When I sent the payment of $for the supposed sales tax I received an email (which I have) saying I paid $car payment. Even though they withdrew $from my account. When questioned I was told that the email was generated because the $was part of my loan and it was now processed because I paid the $510. As of today I paid the sales tax twice. Once with my loan and once through you. I was told to check with the tax assessor and if I can get a receipt I can get the money back. The tax assessor is for property not cars. You can close the case out but I wanted to make sure that this last transaction was documented. I have never been treated like this by a customer service site. I will not be doing business again with KIA
Regards,
*** ***

Per our previous response, we have reviewed the customer’s account and it appears they do not qualify for a payment extension at this timeWe would encourage the customer to contact us to make payment arrangementsShould the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
We have received the customer request and a refund check has been mailed
KMF
would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was informed on the telephone from Kia Motor Finance that I would receive this refund within days from the paid in full date, which was November 28th, so now Kia Motors Finance is saying "within days" after I file a Revdex.com report, so today is December 24th and that is almost days, so could someone please let me know if this refund check has even been mailed yet or if Kia Motors Finance is still sitting on money that does not belong to them and does belong to me and the car has been paid in full since November 28, 2014! Thanks!Regards,*** ***

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
Kia Motors America (not to be confused with KMF), has set up a reimbursement program for the MPG issue the customer is referring to. More information can be found on this program at ***
The Disposition Fee referenced by the customer is on the contract they signed in the Leasing Act Disclosures, right next to their monthly payment
In addition, the contract the customer signed allowed for 12,miles per year with a fee of $per mile for any overage
KMF would like to thank the customer for taking the time to contact us. We sincerely apologize for any inconvenience you may have experienced
Should the customer require any additional assistance, he may contact a Customer Service supervisor at ***, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Kia Motors Finance has already received full payment of property taxes assessed on a vehicle it owns and I leased, and billed me incorrectly for the entire tax period instead of a pro-rated adjustment corresponding to the life of my lease. It is fundamentally inequitable that they neither brought this over-payment to my attention or unilaterally sent me a refund check, but instead require me to formally request an abatement of money that rightfully belongs to me that they are withholding unlawfully, and without interest due to me. To be clear, I followed the procedures by contacting them both by phone and fax and have received zero confirmation that they received my request for a refund. Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concernPer our initial response, the customer was informed of the process to follow when he initially contacted KMF on 5/15/about his total lossShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.The customer called KMF on 8/09/and requested to make a payment towards her Kia
Rio accountAs the payment was correctly applied, we cannot reallocate the funds as requested.KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The request for a refund was sent 08/02/2016, I have called and received conflicting information about my refundAs of today 09/06/I still haven't received my refund on top of having to make my September payment 09/02/Therefore, I am still out my $refund and being told it was sent 08/23/per last conversation with customer service rep and manager
Regards,
*** ***

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe customer was billed for the difference of the adjusted lease balance less the
realized value of the vehicle, as detailed on the final invoice mailed on 2/03/The credit reporting for the customer’s contract accurately reflects their payment historyKMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.The customer contacted us on 9/29/2017, their concerns have been addressed and the
matter has been resolved.KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

We can confirm that we received a payment of $from the customer since the date of our previous response.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST