Kia Motors Finance

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The customer’s Out of State transfer was completed and sent via courier to her tag...

agency. The tracking number is [redacted]. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The customer is responsible for the balance of their loan. KMF is not related to...

the dealer, and was not present at the time of the transaction, and did not participate in any of the negotiations therewith. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The customer’s account has a balance due of $105.00. The insurance deductible is...

nonrefundable and taken from the insurance settlement. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

The response you were given by this company is incorrect. They are giving you false information as well as incorrect dates. My payment was applied to the incorrect account & they would not move the payment because the account the payment was applied to in error is in default. This is the exact statement I was given more then once by Kia Motors Finance. They are not only making payments to accounts in error they are also reporting false information to cover up their fraudulent dealings. I have also made another payment to my Kia Forte today August 23, 2017 & to make sure my money was applied properly I requested the representative verify several times that we were discussing the correct account. Hopefully this payment will be applied correctly. I will say the representative I spoke with today was very polite, professianal, & overall concerned with helping me & insuring she was doing as I requested. We will see if the payment was handled correctly once it is processed.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. As an indirect automotive finance company, KMF is not related to the dealer, and...

was not present at the time of the transaction, and did not participate in any of the negotiations therewith.  As such, if any deal was made between the customer and dealer to cover expenses related to the return of the vehicle, the customer would need to refer to the dealer for further assistance.  Per the terms and conditions of their contract, the customer is responsible for their final invoice. We have reviewed the credit reporting for the account and confirmed that it accurately reflects the customer’s payment history. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concern. Per our initial response, at the end of the Lease, KMF utilizes a third party to complete an inspection of the vehicle.  We have reviewed the charges for Excess Wear and Use and confirmed the balance is valid. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concern. Per our initial response, the customer’s vehicle title was mailed to the refinancing bank on 4/04/2017. Since the bank did not receive the original title, we have requested for a duplicate title. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. At the end of the Lease, KMF utilizes a third party to complete an inspection of...

the vehicle.  We have reviewed the charges for Excess Wear and Use and confirmed the balance is valid. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The customer’s lease terms are on their contract. Per their contract, should the...

customer choose to terminate their lease early, they would be subject to the Terms Concerning Your Early Termination Liability portion of their contract. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The referenced Letter of Guarantee includes all the relevant customer and vehicle...

information required for the customer’s insurance company to process the claim. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. A duplicate vehicle title is scheduled to be sent via courier to the customer....

Additionally, a refund check was mailed to the customer on 9/21/2017. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thr Gap insurance company has not received anything from Kia Motors Finance. This is the sane issue I had with them sending information to my primary insurance [redacted]. I had to contact KMF 4 times before the got it right. Each time they told me they sent the information and each time they sent it incorrectly. This time, however I can not get onyone from KMF to help me. The person on the phone will only say they will send an email to the department.
Regards,
[redacted]

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concern.Per our initial response, under the Fair Credit Reporting Act, we are required to report accurate information and are unable to waive negative credit reporting as a courtesy.Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-[redacted], Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concern. Per our initial response, any taxes that come due are paid by KMF then billed to the customer. The customer has previously been advised on the procedures to follow for an abatement to be filed. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concern. Per our initial response, we have reviewed the credit reporting for the account and confirmed that it accurately reflects the customer’s payment history. At the end of the Lease, KMF utilizes a third party to complete an inspection of the vehicle.  We have reviewed the charges for Excess Wear and Use and confirmed the charges were valid. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concern. Per our initial response, the customer was informed of the process to follow and that she remained responsible for monthly payments when she initially contacted KMF on 6/22/2017 about her total loss. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I understand you were not present at the negotiations.  However your company provided the payoff amount and it was wrong.  What I am trying to say is that someone made a $5,000. dollar mistake and it falls on us to have more then one payment for a vehicle that we don't own anymore.  $500. dollar payment plus a $300. something payment to Kia Finance.  So what I am saying is that someone needs to step up and take responsibility for the mistake and make it right with us.  I know you are not affiliated with Kia of St. Cloud, but you guys together someone screwed up.  I am tired of people taking advantage of us and others like us by blaming each other for the mistake when someone obviously screwed up and I think needs to stand up to it and resolve the issue.  I do not think that we should be making two payments which doesn't fit in our financial situation.  Now there are others out there in this boat from screw ups that pay dearly for it and are not very fortunate.  So don't come back and say it is our responsibility to pay this.  I am going to keep going until I know there is some kind of fix for this kind of mistake.
Regards,
[redacted]

Per our previous response, KMF's records show that vehicle transport documents were sent multiple times to Mr. [redacted].  However, KMF never received the necessary documentation back in order to process the vehicle transport request. Should the customer require any additional assistance, he may contact a Customer Service supervisor at [redacted], Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The completed payment extension agreement was not received. The customer is...

encouraged to contact a representative at 1-866-344-5632, Monday to Friday, 8 am to 9 pm ET for assistance. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.