Kia Motors Finance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
no response received

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The dealership never gave me a copy of the millage upon return of the vehicle. Furthermore, why do I need to provide information you already have 8n your records. It was your own people that told me the discrepancy in mileage. The first employee and their supervisor both stated and confirmed the 2 differences in mileage that showed an increase in mileage of 32 miles from the time I turned in the car to the acctual inspection, therefore you already have documentation providing the information you seek. I should not have to provide proof to something you already have proof to and told me. I never disputed that fact when I called but the fact that your company devulged that information to me is why I have a dispute now. 
Regards,
[redacted]

Revdex.com:
I appreciate the funds being fixed correctly on new account like I asked from the start. However, there is still the issue of all the return items fees. This buried my account. All items were 35.00 when it went negative, 35.00 when returned, 12.00 return on 3,584.00, as well as all the return check fees from each company I paid. This was all emailed and faxed on the 10-13-2017, 10-14-2017, 10-15-2017, 10-16-2017. At a minimum of 10 bills  this was no small error. It too can be corrected in form of a check. Thank you, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
As a token of our appreciation for the customer’s continued loyalty to the Kia...

brand we have waived the final lease disposition fee. The customer’s final lease balance is now $0.00.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I've lost track of the number of times I have tried to provide you with the attached information.  Your circular reasoning astounds me.  No, I'm not on the contract.  My husband died and I am his executor.  So I've been trying to provide the documentation you require and you refuse to let me!  I am tossing this bill.  If you won't even correspond with me because I'm not on the contract, then you clearly can't come after me for the money.  I've never, ever seen this level of incompetence - anywhere, ever!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 Complaint Type:Customer Service IssuesselectProblem:It had been a struggle to get my title cleared. KIA finance finally sent the title but the wrong amount was on it. I called and they were to send the corrected title overnight but instead sent through regular mail. This time the Title has the wrong name and amount on it. The bank faxed a statement of intent to correct. They said they have no record of it. I faxed again on 5/6/16. I called today 5/10/16. There is no record that anyone has reviewed this case. They can't talk to the title department they can only communicate through email. I have to call back in 3 days to see if the notes are updated. I can never talk to one person to get this straightened out. This is absolutely ridiculous!TranslateDesired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:The fax that was sent twice needs to be acknowledged. It needs to be signed and sent back to the bank. It should be sent over night mail. We need an original signature on this document. And someone should call me to let me know this is happening! 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] And [redacted]
The final bill we received was for $4026.27. When I called KIA on Monday the rep said yes that was the original amount, then put me on hold. When she came back she said they had made an adjustment to the overage mile so we owed them $4226.27. I denounced that move since how can you subjectively add miles after the FINAL count at the dealer and the FINAL bill. I went back to the dealer to double check the info and they concurred that it was correct and they suggested contacting the Revdex.com, which I did.I forgot to tell you that I also contacted the corporate office and asked for a supervisor. When I was talking with him, suddenly he could not hear me but I could hear him. I called the number he provided and it was not a working number! If he is soooo interested in customer service, he could see my number on the caller ID, why didn't he call me back? Do you pull this manipulation on all of your customers to skim off additional money? Seriously. I do not appreciate trying to be taken advantage of. We are conscientious consumers who always pay their bills on time. This is customer dis-service. Your so-called customer service appears to be an oxymoron term. Please do the right thing and remove these erroneous extra charges of $176. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
We have been in contact with them over and over and they are not willing to do anything to help us get caught up on this loan. All they ever want to know is when we are going to make full payment to catch the loan up to date. They tell us there is nothing they can do for us and to go back to where we bought the car from.

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concern. However, it appears the customer has provided no additional information in their response. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
A refund was issued to the customer on 6/01/2016. As the customer has indicated...

that the check has not been received we will reissue the check via currier service to arrive shortly.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
Per our response to Revdex.com Complaint ID [redacted], a duplicate title was ordered,...

which would take 6-8 weeks to be delivered.  It has now been received by KMF from the Washington DMV and is en route to the customer, being delivered via FedEx.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The fee in question is listed on the customer’s contract as the Disposition...

Fee.  It is listed under the Consumer Leasing Act Disclosures with the verbiage:  Disposition Fee (if you do not purchase the Vehicle.  As the customer did not purchase the Vehicle, the fee is applicable and cannot be waived.
The credit reporting reflects the payment history on the account.  Nevertheless, based on the concerns the customer raised in her dispute, Kia Motors Finance has elected to submit a request to the credit reporting agencies to remove the negative reporting on her account.  Please allow up to 30 days for the agencies to update their records.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We have waived the late fee in question. The monies paid toward the late fee will be...

credited toward the customer’s next monthly payment.
KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at [redacted], Monday-Friday, 8AM-9PM EST.

Unfortunately,
we are unable to provide the complainant with a courtesy removal of the
delinquency as requested.
The credit reporting history
for the account is accurate.
KMF would like
to thank the customer for taking the time to contact us.  We are committed to providing our customers
with excellent service and their satisfaction is important to us. 
Should the
customer require any additional assistance, he may contact a Customer Service supervisor
at [redacted], Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
Per the customer’s request to our Customer Service department on 11/19/2014, we...

have reapplied the $418.22 payment, received on 11/12/14, directly to principal.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We have submitted a request to Equifax, Experian and TransUnion to update their...

records to reflect the account status as closed.  
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I have not yet received the check and would prefer to keep the complaint in an open status until I receive it. The reason being is that I have been promised its delivery several times and it has yet to happen.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I'm sorry as I didn't check the e-mail in time to respond. The "customer satisfaction" line is old as they don't stand by that don't live up to. The balance owed is incorrect as I made a payment on 8/15/16.  When I phoned KMF after the fact, the rep I spoke with not only NOT have the payment posted from Kia but also did not have my payment posted. So again, just incompetent, inefficiency and probably laziness throughout. I don't expect the Revdex.com to forward this response to the company but I would very much appreciate it begin left in the file. Additionally, I didn't expect KMF to pay for the plates and registration> I just wanted them to be aware that their customers service is horrible to say the least. [redacted] paid for the plates. Thanks
Regards,
[redacted]

At Kia Motors
Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our
attention and allowing us the opportunity to investigate and respond to this
complaint.
For the payment due on
6/26/2015, a payment was made on...

6/24/2015. 
That payment was returned for Insufficient Funds.  A replacement payment was then made on
7/24/2015, which was returned for the reason Frozen Account.  A third replacement payment was made on
7/31/2015, which was also returned for Insufficient Funds.  A valid payment was made on 8/5/2015 for the
6/24/2015 payment due date, when the account was 30+ days delinquent.
The July statement, mailed
to the complainant at the address on file, which matches the address provided
to the Revdex.com, advised no payment was received in June.
The credit reporting history
for the account is accurate and we will be unable to remove the delinquency in
question.
KMF would like
to thank the customer for taking the time to contact us.  We are committed to providing our customers
with excellent service and their satisfaction is important to us. 
Should the
customer require any additional assistance, he may contact a Customer Service
supervisor at [redacted] Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
A refund of $2297.88 is scheduled to be cut and mailed to the customer. ...

Please allow 10 days for delivery.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, he may contact a [redacted], Monday-Friday, 8AM-9PM EST.