Kia Motors Finance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. As an indirect automotive finance company, KMF is not related to the dealer, and...

was not present at the time of the transaction, and did not participate in any of the negotiations therewith.  As such, if any deal was made between the customer and dealer to cover the remaining balance of the vehicle loan, the customer would need to refer to the dealer for further assistance.  KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concern. The customer was billed for the difference of the adjusted lease balance less the realized value of the vehicle, as detailed on the final invoice mailed on 2/03/2017. The credit reporting for the customer’s contract accurately reflects their payment history. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The Milton, FL DMV office told me today (1-3-2018) that Kia Finance has not released the electronic hold on my paid off auto loan and so they cannot print the title; there is nothing stopping Kia Finance from finishing the job and removing the electronic hold but they only delay and make invalid excuses; I have purchased a vehicle and a clear title and they have not delivered.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 Problem:This is in reference to complaint [redacted] previously submitted 3/5/ 16 and I was waiting for them to do as stated in the response to the complaint on 3/9/16 "We have reviewed the information provided by the customer and are closing her account. The status will be updated with the bureaus to reflect Closed/Paid with a zero balance." However, I logged into the online account that I had for them tonight and it shows that my account is being handled by a special team and the number is to the collection/bankruptcy team so I do not understand. I want them to do as stated in the response and send me an additional letter in writing before I take further action. Desired Outcome:I do not want it on my credit report as late or anything else, I wanted it to reflect as promised closed/paid with a zero balance immediately.  Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The only response I got from KIA is a phone call from a lady who offered to give me a phone number for the department that deals with title information so that I could call them, and request the title to the car that I paid for.  I let her know that I had that number to that department already.  I indeed have called them many times to request the title.  This is the department that refuses to send me the title to the car.  She said that beyond pointing me to the correct department there was nothing else she could do.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I need to understand why the $31 was put send to the credit bureau without any communication or phone calls from KIA finance. I was instructed to leave the balance open until he abatement went through, then I would be sent a notification on what balanced needed to be paid. Instead of hat happening KIA just reported me to credit bureau without telling me what new excise tax amount was.
Regards,
[redacted]

Per our previous response, on 7/19/2016, the customer contacted KMF and actually requested a one-month extension, not two-months as described in their complaint. The KMF agent advised the extension was subject to management approval. 
Upon reviewing the extension request, KMF determined the customer was not eligible for an extension at that time due to a 2-month extension provided previously.
The customer then contacted KMF on 8/29/2016.  At that time the customer requested their request for a one-month extension be escalated for review for possible out of policy approval.   KMF management reviewed their request and has granted a one-month extension.  This is the second out of policy extension exception KMF has provided to the customer.
Should the customer require any additional assistance, they may contact a Customer Service supervisor at [redacted] Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer is set up on automatic payments scheduled to withdraw on the 11th of...

every month. 
On 7/9/2015, the customer scheduled a promise to pay via our website to make a payment on 7/15/2015. 
However, the customer did not cancel her automatic payment for the 11th and it withdrew as scheduled.  As such, we are unable to refund the customer the fees she is requesting. 
The second payment the customer scheduled for 7/15/2015 has previously been cancelled per her verbal request on 7/13/2015.
KMF would like to thank the customer for taking the time to contact us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at [redacted], Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer has requested payment extensions for their account however KMF has...

not received the signed extension agreement back from the customer. As such an extension has not been applied to the account and the resulting late fees are valid.
Additionally, we have reviewed the credit reporting and confirmed it is accurate.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I needed the car inspected about 2 weeks before its return, in the event I needed to make repairs. The inspection company would not initially accommodate me until I contacted the Revdex.com- suddenly they had an appointment. As far as Kia is concerned, they did not help  me in procurrring an appointment and I was also considering leasing another Kia or even buying out mine. I was transferred to the sales manager who was rude and said he didn't care where and when I returned my car.  At this juncture, I plan on returning my Kia on or before May 28 and expect to be treated properly and serviced. I paid my bill on time each month and am stuck with a $400 disposition fee which I learned is quite high- Mazda charges $200. and Infiniti charges $300. I will return the car at my convenience and expect to be taken care of.  The so called manager could have been more accommodating on the phone( Kia Stamford) and arranged a pre inspection appointment but was rude and lazy. I will just return the car.And upon reading your reply, it's quite rude to suggest  an inspection elsewhere at MY expense- Seriously?  The car has been inspected and I will bring it back on or before May 28
Regards,
[redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We apologize for the issues the customer has experienced intermittently with our...

website. KMF has a dedicated team that supports our website to ensure it is available and functioning for all of our customers.
Additionally, it does appear the customer has successfully made payments online without a fee for the past nine months.  The customer did express concerns in October 2014, at which time we waived the fee as a courtesy for the issues she experienced.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at [redacted], Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] P.S. Thank you for your efforts on my behalf.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
Per the terms of the customer’s signed lease contract, he is responsible for any...

excess wear and use charges and the disposition fee of $400. A copy of the customer’s lease contract and inspection report has been mailed to the address provided for his review.
The mileage noted at the time of vehicle inspection is 30,482. If the customer is disputing the mileage upon his lease return, he can provide us with a signed copy of the odometer disclosure statement that would have been completed at the dealer.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The July statement was not received by me, I not receive monthly statements. The payments were set up to come out of my daughter's account from Eastman's Savings and Loan. The bank did not inform my daughter about the frozen account until the August  5th. A payment was made on that date and the account was brought back to normal. This was the only time the account was delinquent. I firmly believe Kia should forgive this delinquency based on these facts and that it was my first offense. Sending a letter, which I never received is an inefficient way to be sure that the customer has been notified. Kia should have called me or sent an e-mail message bringing this issue to my attention. My credit is very important to me and I can assure you, if you check my past record, that this has not happened to me in the past. If customer satisfaction is so important to Kia, then why can't this be resolved. I am not at all satisfied with their handling of my case. If they wanted their payment, more effort other than sending one letter, which again, I did not receive, should have been taken to ensure I was dually notified.I do not dispute the facts as Kia has presented them as to the dates and when payments were made. I stand by the fact that I was not personally notified and given the opportunity to correct the issue before it went past the 30 days delinquent. I only ask that they removed the report based on the fact that I did not receive the July letter and that this is my first and only time with this type of issue with Kia. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. As explained on my initial message, I have submitted the payment and contacted the following day to confirm they received the payment and the address was updated. They ensured me that the address change would be processed before the title was issued. Their supervisor and manager whose problem was escalated to agreed that a mistake was made, therefore the explanation provided today is not in line with what I have heard. KIA would be better admitting to not caring about customer satisfaction and/or being accountable for problems they create themselves.KIA's answer is unacceptable and it shows that they do not care of about their customer. It also shows that very little time was taken into investigating what had actually happened and what communication was given to me, the customer, in previous calls. If the reimbursement does not happen as requested, I will make sure to not ever buy a KIA again. It's honestly mind blowing that KIA is not taking ownership of a mistake they made.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  I also appreciate KIA Finance in their investigation and time in resolving this issue.  
Regards,
[redacted]

I appreciate your assistance in this [redacted].  it is greatly appreciated.  Just a favor, I spoke to CBC Collection Agency & the still show that I owe the whole $3804 & change.  When could we  expect the collection agency to be advised of this?   Thank you again for all your assistance.  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.We have reviewed the credit reporting for the account and confirmed that it...

accurately reflects the payment history. Under the federal Fair Credit Reporting Act, we are required to report accurate information and are unable to waive negative credit reporting as a courtesy.A response to the customer’s written request, received 9/6/17, was mailed to her on 9/26/17.KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-[redacted], Monday-Friday, 8AM-9PM EST.