Kia Motors Finance

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. An end of term invoice was mailed to the customer on two separate occasions, 7/14/2017 and 8/13/2017. Per the terms and conditions of their contract, the customer is responsible for the Disposition Fee.   As an indirect automotive finance company, KMF is not related to the Dealer, and was not present at the time of the transaction, and did not participate in any of the negotiations therewith regarding the financing of their new vehicle. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We have reviewed the customer’s concerns regarding charges for Excess Wear and...

Use and have waived the charges in question. The customer will remain liable for the disposition fee per their contract.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer received the invoice referenced due to his choosing to terminate his...

lease early.  Early Termination liability is detailed in his lease contract.
When the customer’s vehicle was sold at auction, the realized value was less than the adjusted lease balance, leaving a deficiency.  We then applied a market adjustment, lowering the deficiency.  The advanced lease payments the customer had made were then applied toward that deficiency, leaving the remaining balance the customer is being invoiced for.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. It appears the customer’s account has not been reaffirmed, as a result, the...

customer’s online account functionality is limited. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-844-255-9182, Monday to Friday, 8 am to 4:30 pm CST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Once completed, if they don't mind sending me something in writing also to my address, that will also be appreciated if possible.
Regards,
[redacted]

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concern.Per our initial response, KMF has attempted to contact the customer directly regarding her concern. She may contact our Lease End department for a resolution at 1-855-537-8542, Monday to Friday, 8 am to 9 pm ET. We have also responded to the customer in writing at the address on file for her account.Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. KMF apologizes to Mr. [redacted] for his inconvenience.  KMF has been in contact with Mr. [redacted] and has confirmed that his purchase transaction has been completed and title has been released to him. KMF would like to thank Mr. [redacted] for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The document the customer requested was initially mailed to his address of record...

on 5/8/2017 and for a second time on 5/22/2017. To assist with the customer’s concerns we have issued the document for a third time, via currier service. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Per our previous response, the payment in question was received prior to the buyout amount being received and was sent and initiated by the customer.
KMF is required to collect sales tax and remit to the state when a vehicle is sold.
KMF would like to thank the customer for taking the time to contact us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I think provide en end of lease to a 75 year lady is not the answer. Additionally, the supposed wear and tear damage is 2" by 2", is that worth $508? Or is it just another way to continue milking money from the customer who naively enough, got another lease from you. Way to go!
Regards,[redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The customer was informed of the process to follow when he initially contacted KMF...

on 5/15/2017 about his total loss. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I specifically stated that I wanted the tracking number of this mail/courier delivery given to me.  KMF has told me several times they are sending my lien release, and I have yet to receive one.  Since one lien release was allegedly returned to them and nobody ever contacted me, this is not satisfactory.  KMF has not shown me that they are properly tracking these deliveries; that is why I wanted to track this delivery myself.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
Per our original response, the vendors utilized comply with all applicable laws and regulations.  The visit was to the address on file for the customer who holds joint responsibility for the account.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at [redacted], Monday-Friday, 8AM-9PM EST.

The fee in question is listed on the customer’s contract as the Disposition Fee.  It is immediately next to the monthly payment amount.
Per our original response, as the customer did not purchase the vehicle, the fee is applicable and cannot be waived.Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concern. Per our initial response, the completed payment extension agreement was not received. The customer is encouraged to contact a representative at 1-866-344-5632, Monday to Friday, 8 am to 9 pm ET for assistance. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
That is horrible customer service that a company isn't willing to allow someone a second chance. No one is prefect. People have hardships that are out of their control and for a company to literally tell them they are just out of luck is wrong. I did the best I could. I catch my payments up just as I stated I would. I honestly believe that if it was one of people in higher office, the company would give them a second chance. I love my Kia but after this contract, I will never do business with Kia again. 
Regards,
[redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The sales tax on a vehicle is collected based upon where the vehicle is...

garaged.  When the customer updated their address to Washington, it was misunderstood that the vehicle was also being garaged there.  The customer has since communicated to us that this is not the case, that the vehicle is garaged in California.  As such, we made the appropriate adjustment to the sales tax being collected.  There is no longer $4.40 showing past due.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond in this space ONLY]
Regards,
[redacted]
I have an online account which doesn't give me access to checks.  My bank doesn't provide a bill payment option for Kia finance and I tried making payments on the phone to your agents but there is a substantial fee to do it.If I am allowed to make s phone payment to your agents without a fee it would work great,  if this possible to waive the fee for payment for the remaining of the Lease and waive the current late fees.  I would accept it as resolved.Thank you