Kia Motors Finance

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concernThe customer can refer to their contract, Section Other Terms and Conditions. This section covers the purchase of the vehicle prior to maturityShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors
Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our
attention and allowing us the opportunity to investigate and respond to this
complaint
Any payments received from
the customer in September would be reported
to the credit bureaus in
October. The same applies for any
correction to the balance being owed. Once
that information is provided to the bureaus, each bureau then has their own
timeframe for updating their customer records
KMF would like
to thank the customer for taking the time to contact us. We are committed to providing our customers
with excellent service and their satisfaction is important to us.
Should the
customer require any additional assistance, she may contact a Customer Service
supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

I currently own a Kia and tried to sell it to a carmax location. Kia of America comes up as a lien holder for some reason even though I have a title in hand with only my name on it. Several phone calls and faces to their customer service number and I still have not got a straight answer regarding a lien release on a car I paid cash for. Unbelievable that there isn’t a direct number to call for their title department. Going to have to take the day off and drive to their office in fountain valley to try and resolve this problem.

This company doesn’t even deserve 1 star. After a horrible accident, my husband’s car was totaled, we went through the steps to have insurance and GAP pay the balance. We forwarded everything requested and it got lost somewhere. After 7 months or so, I got hit with a 50 point credit score reduction for “failure to pay”. Not once did I get a letter, phone call, anything asking for a payment. They told me I have a 6 month courtesy window AFTER it was reported. All we had left was like 1000 dollars. I would’ve paid that had I known this company would ruin my credit! I have called, pleaded, begged for them to remove it as I did everything that was asked and responded immediately to the report- and they haven’t resolved the issue. They even made it worse by reporting it as a “charge off” after it was Paid. And don’t you know they sent me a refund for more than the balance when gap finally paid? These are terrible people and I wish I never had the misfortune of dealing with them.

Have been and continue to have bad service with Kia. Have been trying to transfer ownership. I’ve been calling them for two weeks to get a simple form to send back along with paper work necessary. The first time they sent me another persons paper work with private information from another deceased customer. The second they said they would send it and they never did the third time they said they couldn’t help me. The fourth time they finally gave me another fax number because I asked for a super visor. I’m now sending back the wrong paper with the deceased persons scratched off along with the rest of the paper work in hopes that we can get the registration in another ten days. In the meanwhile my mom can not use her car for ten days. Mayor inconvenience! And no one is responsible?! Come on

For a month I have faxed mailed and called kia attempting to get the title of the car I purchased. Kia continues to say they have not received the bill of sale which has been faxed and mailed. I am beyond frustrated as now my registration on my car is expired. Customer service has not been helpful but to continue to offer me Fax numbers and to just tell me to keep mailing and faxing. I have spoke to supervisors and managers who will not put me in touch with someone in the titles department.

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At Kia Motors
Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our
attention and allowing us the opportunity to investigate and respond to this
complaint
"
line-height:115%,"sans-serif"">We can confirm that a
duplicate title has been ordered on behalf of the customer and is currently in
processPlease allow 6-weeks for delivery
KMF would like
to thank the customer for taking the time to contact us. We are committed to providing our customers
with excellent service and their satisfaction is important to us.
Should the
customer require any additional assistance, she may contact a Customer Service
supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. KMF previously provided the customer with a 2-month extension for payments due on...

4/24/2017 and 5/24/2017.  As such, we will be unable to provide further assistance in this form until 12 full payments have been made on the loan since the date of the previous extensions. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Per our previous response the customer scheduled an automatic payment via our website to begin on 8/15/2016. Additionally the information entered by the customer was not changed by KMF as suggested by the customer.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. An end of term invoice was mailed to the customer on two separate occasions,...

5/31/2017 and 6/30/2017. In addition, on 9/29/2017, the customer contacted KMF at which time a thorough review of her charges was conducted and it was determined all were applicable.  Pursuant to the terms of the customer’s lease agreement, she is due for the Early Termination Liability outlined in the end of term invoice, per her contract. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The customer is able to remit payments through various methods and is not limited...

to online transactions. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.The customer’s credit has been updated to reflect their account accurately. Please...

allow up to 15 business days for the update to reflect on the major credit bureaus.KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future.Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concern. Per our initial response, during a phone conversation with the customer on 9/29/2017, the customer requested the refunded in question to be applied to her new account. The refund check in question was then stopped, per her request and applied accordingly to the new account. As such, HMF would not be responsible for any fees associated with the customer cashing the refund check in question.  Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concern.Per our initial response, at the end of the Lease, KMF utilizes a third party to complete an inspection of the vehicle.  We have reviewed the charges for Excess Wear and Use and confirmed the balance is valid. Additionally, KMF is not in receipt of any previous correspondence from the customer.Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concern. Per our initial response, the customer is responsible for the balance of their loan. KMF is not related to the dealer, and was not present at the time of the transaction, and did not participate in any of the negotiations therewith. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The referenced payment was previously issued to the customer in the form of a check...

to the address on file. We have since placed a stop on the check and returned the funds to the customer’s account. Any associated late fee for October’s payment has also been adjusted. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Our family has been harassed with phone calls regarding a deceased person account. We have faxed death certificate more than once. The deceased was the only name on the account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

At Kia Motors Finance (KMF) our customer...

satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. At KMF, we value our customer’s privacy.  As such, we are unable to respond as the complainant is not the account holder.  We encourage the complainant to have the customer contact us directly regarding their concerns. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.