I booked a flight with Justfly to go to Puerto Rico on November 11th to November 14th booking number***)Unbeknownst to me a hurricane severely hit the island shortly after my bookingI recently got in contact with Justfly for a complete refund of my booking and was told by one of their agents that they would refund my entire payment of $plus change within daysSeveral days passed and I recieve a phone call from Justfly stating their rep made a mistake in telling me I would get a complete refund because they can not get my money back from the airlineI informed them that I purchased my tickets through their agency not the airlines and this was not my problemThey refuse to refund my money and are giving me the run aroundPlease assist me with this issueIf any further information is needed please feel free to call meMy phone number is ***Thank you
I totally agree!!!! Please Don't book your flights with themI was a victim of this agency and I have a problem from beginning till end of my flightsThey don't disclose all info and not included on your itinerary a hidden stop they call itThey even blame us for not checking which is hard because it's not showing on our itinerary and no emails receivedThe customer service is very rude I have to call so many time for help and one hang up on me, advised me to call back for so many times it was a horrible experienceWe ended up buying a new air ticket to a different airline just to fly back homeThey are not helpful and not professional and it seems like they are one of those call center that don't know how to handle problems and just want to hang up and give you advise and misleads the customersOn our case we ended up buying a new ticket just to fly back home because the hidden stop needs a visa and we don't have one.because it was not disclosed ended up paying more for our ticket I will never use this agency and want to sue them if I could for suffering we experience and money wasted from this tripWe missed some of our scheduled tour and hotels which is too late to cancelPlsdon't use this agencyI would like to get any advice on how to sue them for what they did to us
I have contacted Justfly times so far and have spent over hours talking to them, they still havent resolved my issueMay calls are over an hour and then they hang up on me and then never call me backAs of right now, I still dont have my flight changed even though they have charged me $1000+ times so far
Yesterday I booked a round trip flight from Paris to New York.Lat night I found a message from justfly.com asking that I call themToday I called and was told that they only book flights starting in USAAn obvious lie since on their internet web page they list hundreds of flights starting overseas.Presumably the flight was not available,but it was on their list,and they let me book it
It's a crooked company,and should be put out of business
Review
DO NOT BOOK WITH THEM!!!! I made a flight reservation online with JustflyI had to cancel and within the 24-hour permitted period I called to cancelWas on the phone to their agents who spoke broken English and did not help at allWhen I asked for a manager, they told me the manager was not availableWhat kind of business is this? Their cancellation online is fraudulent and misleadingMy advise, do not book with themI won't...EVER!!!
Booked airline ticket on 3/5/for myself and spouseReceived message on 3/27/stating that I needed to contact company due to urgent situationWas informed by JustFly customer representative that airline had made major schedule change for our flightI requested immediate cancellation of ticket and refund, as new schedule was not acceptableWas told by company that they would contact their "suppliers" and respond within 24-hoursDid not receive response within 24-hours, so called JustFly again on 3/30/I received same response, and, for the second time, requested immediate cancellation and refundAgain, did not receive response within promised 24-hour period, so called third time on 4/1/Received, again, response that they needed to "contact suppliers"This time customer representative could / would not provide timetable for when this issue would be resolved, only that they would "get back to me"For the third time, I requested immediate cancellation and refun
I booked a flight from the US to Portugal some months agoIn the interim, I found out I was pregnant and my flight date would be too close to my due dateConfident in my purchase of the ticket plus insurance, I went to cancelThe cancellation process online seemed easy and hassle freeUntil I started receiving phone calls and emails about a problemCalled back, selected current reservation etc, finally got a personShe informed me that only my return journey had been cancelledOk, no problem, please cancel the rest of itAnd then she told me the refund amountIt was only a fraction of the purchase priceWhen I asked why, because I had purchased the insurance, she informed me that she didn't see any insurance on her endI pulled up the proof of my insurance purchase, only to be told that was a separate company and not their preferred insuranceI asked why I only got the option for the insurance that I had purchased and why I was never informed that there was an option for a
Would NOT do a business with this company again! Unclear, misleading communication, financial charges attempted despite verbal affirmation they would not charge any additional fees
I purchased tickets through justfly***The day after, I received emails stating that my reservations were canceledI called justfly customer service and they claimed I would not be charged for the flightsWell, its been days and the charges are still on my credit card (not pending)I called again and they stated that they have no charges through their systemI called separate time after that and they finally told me to send a billing and flight information to ***I sent the the information but I still haven't received any feedback or calls
I was making a purchase of two airline tickets for a round tripOnce I had filled out all of the information on the website and proceeded to checkout, the total price of my flight was $per ticket ($722) totalI purchased them and waited about minutes for the website to respondOnce it had completed the purchase, I was charged $for my ticketsI immediately tried to cancel the purchase before it went through but their website doesn't allow that to happenOnce the tickets were confirmed, I called their customer support line and waited minutes with no answerI decided to call back the next day and waited for another minutes before they finally answeredTheir response to the issue is that airline prices fluctuate a lot and that it is possible that charged amount could be more at any secondTheir website does not indicate this anywhere and when I confirm to buy something at $and get charged $813, I got pretty frustratedI asked them to refund the partial amount t
I purchased flights to and from Germany that we completed on May 7, We did not check our bags flying out, but on return we checked two bags, and per Justfly's booking confirmation we were allotted first checked bag free for each ticketWell *** air stated that our ticket was purchased as Economy light, so we had to pay Euros($105) per bag in order to board and the *** Air agent would not accept what was stated on our Justfly receiptJustfly states that this ticket was booked as Economy and that *** air is incorrect in their definitionIn dealing with both *** air and Justfly, no one will work to resolve the claim stating their company is not accountable for the errorTrying to deal with *** air is one of the worst experiences, let alone having Justfly work to resolve the issue or escalate itWarning anyone looking to book travel with these companies, I wish you all the luck!
I booked a ticket with Justfly that it turns out was unflyableWhen my son tried to check in he was told that he could not fly that itinerary without a visa, and advised to call the booking agent, in this case JustflyHe was advised by Justfly that his only option was to cancel the ticket and pressured into agreeing in order to rebook another ticketThe ticket was booked and paid for by me, and I was never called or consulted in the choice to cancel the ticketThey are now charging me $cancellation fee, and China East Airlines is also charging another $cancellation fee for a cancellation I did not authorizeI have called Justfly times and have been told there is nothing they can do because I cancelled the ticketWhich I did notI am being charged for a cancellation I did not makeJustfly is a shameful scamDO NOT EVERY BUY A TICKET FROM THEM OR LET ANYONE YOU KNOW BUY A TICKET FROM THEM
Negativetravelers beware this company is rude and not helpfulI booked a trip happy to save moneyMy flight times were changed times and with a different airline (southwest to delta) now I have to arrange for transportation, because im delayed hours from my group AND I have to pay to check in my luggage I tried calling multiple times, Each agent has read me their we cant do anything for you policy and they hang upWill NEVER use justfly againDo not recommend!!
I booked international flight tickets while seeing online that I could cancel within 24-hourWhen I cancelled the tickets within an hour, they wanted to charge $per personThis fee is not specified in the website with the 24-hour cancellation messageAfter negotiation, they still charged $per person to cancelBe aware, even their fare seems lower, their other fee is higher and the total amount is higher than other agencies
Purchased a round trip ticket from Orlando to Minsk BelarusCalled and booked directly with Justfly*** agent via phoneAfter booking flight, agent noted I would receive itinerary within hrsAfter not receiving iterinary after days, I called to find out what happenedNew agent verified email address which was incorrectThis after the original agent and I repeated and confirmed my email address at least timesNew agent sent iterinaryAfter reviewing iterinary, I noticed that the last leg of my return flight from Minsk was not the same flight the agent quoted me and that I had booked (was sold a flight from Washington DC at 5:pm on June 26th and arriving in Orlando Florida at 8:pmInstead, my iterinary showed me leaving Washington DC at 10:pm and arriving the next day at 12:am)I called back and proceeded to spent hour and minutes waiting and discussing the mistake with yet another new agentInitially they said I would have to pay a bunch of fees (over $
This is both an advertising and a return issueLast night I purchased a "round trip" flight from Dallas, Texas to Zurich Switzerland for passengers that cost just under $1,I forwarded the information to my travel partner who noticed that the tickets were not in fact round trip and that the returning flight was to Newark, NJI called the company to see what could be done to get us home rather than stuck in NJ because I'd been advertised a "round trip" but had no way home with the tickets they'd sold meThey simply offered a refund (because I'd also gotten cancellation and travel insurance) however they would not refund me the full amount and kept the amount for insurance even though the issue was with their advertisingThey then told me that it could take up to two weeks for me to get my money back, however one manager advised me that he could give me an authorization code to expedite the refund but transferred me to sales before he gave me anything elseI am currently still
NEVER USE THIS PLACE! THEY ARE AWFUL! THEY WON'T GIVE YOUR MONEY BACK WHEN THEY CHANGE THE FLIGHTS ON YOU! YOU ARE STUCK TRYING TO GET IT BACK ON
YOUR OWN! WHAT A NIGHTMARE, INSTEAD OF A HAPPY DESTINATION WEDDING!
I booked flights to Australia through justfly and decided I wanted to shorten my trip (no pressing reason, just decided it was too long)On April I attempted to make changes to my flights to and from Australia online with justflyI attempted two separate times with different flight changesThe first time the charge was represented to be about $to change departing and return flights for two passengersI was okay with that, and attempted to complete it but got an error message about not being able to be completed onlineI tried one more time to make sure it wasn't an issue with the flights, this time with a different flightThe charge was that time represented to be about $I also tried to complete that transaction but got the error message about having to callI then called customer service and was told that it would be best to cancel my flights because then I would just get charged $per ticket ($total)He specifically indicated that it would be cheaper to can
I booked flights for my wife and IJustfly changed our flight itinerary which made us arrive a out destination too lateThey refused to egt us an earlierflight or cancel our reservations without charging fees which when combined were more than the original airfareThey try to trap you with their feesI spent hours on hold waiting to speak with a supervisorI booked months in advance, they change the booking without telling me and blame it on the airlineAfter a few hours a supervisor was able to get the airline to offer us an earlier flight; what should have been an easy customer service transaction was like pulling teeth
Used this website to book a flightUpon review of my email receipt I noticed a fee for seat assignmentsHowever I had to go to the airline website in order to pick the seats I wantedI contacted justfl*** twice in order to get a refundI had to be very insistant with the representative in order to get the refundI was told that it was just an "extra" & nonrefundable feeI told her that I would not pay this "extra" fee for a service they did not provideShe eventually told me she would refund the fee as a courtesy Hopefully they follow thru or I will be contacting them againI would strongly advise against using this website
I booked a flight with Justfly to go to Puerto Rico on November 11th to November 14th booking number***)Unbeknownst to me a hurricane severely hit the island shortly after my bookingI recently got in contact with Justfly for a complete refund of my booking and was told by one of their agents that they would refund my entire payment of $plus change within daysSeveral days passed and I recieve a phone call from Justfly stating their rep made a mistake in telling me I would get a complete refund because they can not get my money back from the airlineI informed them that I purchased my tickets through their agency not the airlines and this was not my problemThey refuse to refund my money and are giving me the run aroundPlease assist me with this issueIf any further information is needed please feel free to call meMy phone number is ***Thank you
I totally agree!!!! Please Don't book your flights with themI was a victim of this agency and I have a problem from beginning till end of my flightsThey don't disclose all info and not included on your itinerary a hidden stop they call itThey even blame us for not checking which is hard because it's not showing on our itinerary and no emails receivedThe customer service is very rude I have to call so many time for help and one hang up on me, advised me to call back for so many times it was a horrible experienceWe ended up buying a new air ticket to a different airline just to fly back homeThey are not helpful and not professional and it seems like they are one of those call center that don't know how to handle problems and just want to hang up and give you advise and misleads the customersOn our case we ended up buying a new ticket just to fly back home because the hidden stop needs a visa and we don't have one.because it was not disclosed ended up paying more for our ticket I will never use this agency and want to sue them if I could for suffering we experience and money wasted from this tripWe missed some of our scheduled tour and hotels which is too late to cancelPlsdon't use this agencyI would like to get any advice on how to sue them for what they did to us
I have contacted Justfly times so far and have spent over hours talking to them, they still havent resolved my issueMay calls are over an hour and then they hang up on me and then never call me backAs of right now, I still dont have my flight changed even though they have charged me $1000+ times so far
Yesterday I booked a round trip flight from Paris to New York.Lat night I found a message from justfly.com asking that I call themToday I called and was told that they only book flights starting in USAAn obvious lie since on their internet web page they list hundreds of flights starting overseas.Presumably the flight was not available,but it was on their list,and they let me book it
It's a crooked company,and should be put out of business
Review
DO NOT BOOK WITH THEM!!!! I made a flight reservation online with JustflyI had to cancel and within the 24-hour permitted period I called to cancelWas on the phone to their agents who spoke broken English and did not help at allWhen I asked for a manager, they told me the manager was not availableWhat kind of business is this? Their cancellation online is fraudulent and misleadingMy advise, do not book with themI won't...EVER!!!
Booked airline ticket on 3/5/for myself and spouseReceived message on 3/27/stating that I needed to contact company due to urgent situationWas informed by JustFly customer representative that airline had made major schedule change for our flightI requested immediate cancellation of ticket and refund, as new schedule was not acceptableWas told by company that they would contact their "suppliers" and respond within 24-hoursDid not receive response within 24-hours, so called JustFly again on 3/30/I received same response, and, for the second time, requested immediate cancellation and refundAgain, did not receive response within promised 24-hour period, so called third time on 4/1/Received, again, response that they needed to "contact suppliers"This time customer representative could / would not provide timetable for when this issue would be resolved, only that they would "get back to me"For the third time, I requested immediate cancellation and refun
I booked a flight from the US to Portugal some months agoIn the interim, I found out I was pregnant and my flight date would be too close to my due dateConfident in my purchase of the ticket plus insurance, I went to cancelThe cancellation process online seemed easy and hassle freeUntil I started receiving phone calls and emails about a problemCalled back, selected current reservation etc, finally got a personShe informed me that only my return journey had been cancelledOk, no problem, please cancel the rest of itAnd then she told me the refund amountIt was only a fraction of the purchase priceWhen I asked why, because I had purchased the insurance, she informed me that she didn't see any insurance on her endI pulled up the proof of my insurance purchase, only to be told that was a separate company and not their preferred insuranceI asked why I only got the option for the insurance that I had purchased and why I was never informed that there was an option for a
Would NOT do a business with this company again! Unclear, misleading communication, financial charges attempted despite verbal affirmation they would not charge any additional fees
I purchased tickets through justfly***The day after, I received emails stating that my reservations were canceledI called justfly customer service and they claimed I would not be charged for the flightsWell, its been days and the charges are still on my credit card (not pending)I called again and they stated that they have no charges through their systemI called separate time after that and they finally told me to send a billing and flight information to ***I sent the the information but I still haven't received any feedback or calls
I was making a purchase of two airline tickets for a round tripOnce I had filled out all of the information on the website and proceeded to checkout, the total price of my flight was $per ticket ($722) totalI purchased them and waited about minutes for the website to respondOnce it had completed the purchase, I was charged $for my ticketsI immediately tried to cancel the purchase before it went through but their website doesn't allow that to happenOnce the tickets were confirmed, I called their customer support line and waited minutes with no answerI decided to call back the next day and waited for another minutes before they finally answeredTheir response to the issue is that airline prices fluctuate a lot and that it is possible that charged amount could be more at any secondTheir website does not indicate this anywhere and when I confirm to buy something at $and get charged $813, I got pretty frustratedI asked them to refund the partial amount t
I purchased flights to and from Germany that we completed on May 7, We did not check our bags flying out, but on return we checked two bags, and per Justfly's booking confirmation we were allotted first checked bag free for each ticketWell *** air stated that our ticket was purchased as Economy light, so we had to pay Euros($105) per bag in order to board and the *** Air agent would not accept what was stated on our Justfly receiptJustfly states that this ticket was booked as Economy and that *** air is incorrect in their definitionIn dealing with both *** air and Justfly, no one will work to resolve the claim stating their company is not accountable for the errorTrying to deal with *** air is one of the worst experiences, let alone having Justfly work to resolve the issue or escalate itWarning anyone looking to book travel with these companies, I wish you all the luck!
I booked a ticket with Justfly that it turns out was unflyableWhen my son tried to check in he was told that he could not fly that itinerary without a visa, and advised to call the booking agent, in this case JustflyHe was advised by Justfly that his only option was to cancel the ticket and pressured into agreeing in order to rebook another ticketThe ticket was booked and paid for by me, and I was never called or consulted in the choice to cancel the ticketThey are now charging me $cancellation fee, and China East Airlines is also charging another $cancellation fee for a cancellation I did not authorizeI have called Justfly times and have been told there is nothing they can do because I cancelled the ticketWhich I did notI am being charged for a cancellation I did not makeJustfly is a shameful scamDO NOT EVERY BUY A TICKET FROM THEM OR LET ANYONE YOU KNOW BUY A TICKET FROM THEM
Negativetravelers beware this company is rude and not helpfulI booked a trip happy to save moneyMy flight times were changed times and with a different airline (southwest to delta) now I have to arrange for transportation, because im delayed hours from my group AND I have to pay to check in my luggage I tried calling multiple times, Each agent has read me their we cant do anything for you policy and they hang upWill NEVER use justfly againDo not recommend!!
I booked international flight tickets while seeing online that I could cancel within 24-hourWhen I cancelled the tickets within an hour, they wanted to charge $per personThis fee is not specified in the website with the 24-hour cancellation messageAfter negotiation, they still charged $per person to cancelBe aware, even their fare seems lower, their other fee is higher and the total amount is higher than other agencies
Purchased a round trip ticket from Orlando to Minsk BelarusCalled and booked directly with Justfly*** agent via phoneAfter booking flight, agent noted I would receive itinerary within hrsAfter not receiving iterinary after days, I called to find out what happenedNew agent verified email address which was incorrectThis after the original agent and I repeated and confirmed my email address at least timesNew agent sent iterinaryAfter reviewing iterinary, I noticed that the last leg of my return flight from Minsk was not the same flight the agent quoted me and that I had booked (was sold a flight from Washington DC at 5:pm on June 26th and arriving in Orlando Florida at 8:pmInstead, my iterinary showed me leaving Washington DC at 10:pm and arriving the next day at 12:am)I called back and proceeded to spent hour and minutes waiting and discussing the mistake with yet another new agentInitially they said I would have to pay a bunch of fees (over $
This is both an advertising and a return issueLast night I purchased a "round trip" flight from Dallas, Texas to Zurich Switzerland for passengers that cost just under $1,I forwarded the information to my travel partner who noticed that the tickets were not in fact round trip and that the returning flight was to Newark, NJI called the company to see what could be done to get us home rather than stuck in NJ because I'd been advertised a "round trip" but had no way home with the tickets they'd sold meThey simply offered a refund (because I'd also gotten cancellation and travel insurance) however they would not refund me the full amount and kept the amount for insurance even though the issue was with their advertisingThey then told me that it could take up to two weeks for me to get my money back, however one manager advised me that he could give me an authorization code to expedite the refund but transferred me to sales before he gave me anything elseI am currently still
NEVER USE THIS PLACE! THEY ARE AWFUL! THEY WON'T GIVE YOUR MONEY BACK WHEN THEY CHANGE THE FLIGHTS ON YOU! YOU ARE STUCK TRYING TO GET IT BACK ON
YOUR OWN! WHAT A NIGHTMARE, INSTEAD OF A HAPPY DESTINATION WEDDING!
I booked flights to Australia through justfly and decided I wanted to shorten my trip (no pressing reason, just decided it was too long)On April I attempted to make changes to my flights to and from Australia online with justflyI attempted two separate times with different flight changesThe first time the charge was represented to be about $to change departing and return flights for two passengersI was okay with that, and attempted to complete it but got an error message about not being able to be completed onlineI tried one more time to make sure it wasn't an issue with the flights, this time with a different flightThe charge was that time represented to be about $I also tried to complete that transaction but got the error message about having to callI then called customer service and was told that it would be best to cancel my flights because then I would just get charged $per ticket ($total)He specifically indicated that it would be cheaper to can
I booked flights for my wife and IJustfly changed our flight itinerary which made us arrive a out destination too lateThey refused to egt us an earlierflight or cancel our reservations without charging fees which when combined were more than the original airfareThey try to trap you with their feesI spent hours on hold waiting to speak with a supervisorI booked months in advance, they change the booking without telling me and blame it on the airlineAfter a few hours a supervisor was able to get the airline to offer us an earlier flight; what should have been an easy customer service transaction was like pulling teeth
Used this website to book a flightUpon review of my email receipt I noticed a fee for seat assignmentsHowever I had to go to the airline website in order to pick the seats I wantedI contacted justfl*** twice in order to get a refundI had to be very insistant with the representative in order to get the refundI was told that it was just an "extra" & nonrefundable feeI told her that I would not pay this "extra" fee for a service they did not provideShe eventually told me she would refund the fee as a courtesy Hopefully they follow thru or I will be contacting them againI would strongly advise against using this website