There customer service is horribleThey issued me the flight tickets, but I was not allowed to board the flight, as our names were not on the flight, even though the iternary showed that we were confirmed to take that flightSo, I complained to their customer serviceBut every time , I called them, it took me hrs to go through from one customer service person to anotherThey kept me on the phone for so longThey did not show any phone number on their website, where I could file a complaintSo, I had to contact them through their sales phone numberSo far, they have not contacted me once regarding the status of my complaint or compensated me for the ordeal , I had to go through, at the airportThis travel agency is not reliable and I would warn, that don't trust the cheap prices they advertiseYou will have to pay so much in future and go through lot of frustration, getting some reply from themThey have the worst possible customer service, I have ever come across in my life
Advised by agent Sharon to cancel and then use travel credit to change date of bookingProceeded to pay $75/ticket to cancel then a fee of $85/ticket to rebook using travel creditNow company sent email and says I must pay an additional $400+ in feesI’ve already received confirmation and everything!
On December 17/2016, at approximately 4:28pm, I booked two airline tickets, with JustFly*** for my husband and his father, who have the same nameWhen I booked the flight, I indicated the names and correct birth dates for each personThe tickets were listed as being $each plus taxI paid for the tickets with a Visa credit cardWhen I received the confirmation, I saw that Just Fly had booked two tickets for both persons using the same date of birthI immediately called Just Fly at their 1-800-717-5015, to correct this error on their partThe individual I spoke with identified himself as *** with an ***He first said that he would cancel the reservation but then said that he couldn't and that he would correct the birth datesMy husband and I asked to speak with a Supervisor to ensure that the corrections would be made accurately because ***" kept insisting that he could not book two tickets for the same name even if he corrected the birth dates***" refused t
This is a fly by night scamI wish I could give them minus stars Booked tickets and wanted to postpone it, had to pay additional $Now I cannot use the credit, plus they keep hanging up on meGave me a run around for over hoursBest thing file a dispute with credit card company
I have spoken with Just Fly several timesAll to no availThe most recent was when I cancelled a flight on 11/22/at around pm with ***I said I had to cancel our flights on British Airways*** stated he could issue me a refund credit of less cancellation fee and that I would be notified by email within hoursI received no emailI received no credit, INSTEAD I GOT CHARGED AN ADDITIONAL DOLLARS on my credit cardThese guys are scammers! I called again today 12/01/and talked with Misha at round pm she said she would send me an email confirming my refund of 1917.42,, INSTEAD SHE SENT ME A BILL FOR DOLLARSI would appreciate a reversal of the $and a credit of
I have worst experience with justfly.com
First Part
I booked flight ticket from Hyderabad to ChicagoThere is layover in DelhiJustfly.com canceled my Delhi to Chicago without notify me the reasonWhen I reached airport I am surprised to know that my ticket is canceledAll my travel plans messed up
Second Part
I called total times to resolve this problemNo one solved the problem, it is their mistake to cancel my ticket, so they have to fix iti spent hours being on hold in the above mention timesIt plays a weird music while I am holdIt goes like thisYou tell you digit travel number, they will keep you on hold for minsThen ask you to confirm your billing address callback number and tell they verify the itenaryOn hold another minsThen they will ask your problemThen again on hold for minsThey will they are still checking in their stillOn hold for minsThen they will say they are talking with traveling partnerAgain mins holdthen they will say you have to pay some fee (which is usually unacceptable price solution.)You will argueThen they say they will check with supervisorOn hold for mins againAfter sometimenobody responds and your call will be disconnectedThey check play all this drama to avoid providing some solution to you
That is how you can spend your entire day and night expecting a solution from themAnd eventually your mobile phone run out of chargeYou will call againthen it will be new person (or same person with different name)You will need to do all the above mentioned second part for one more dayBut you wont get any solutionBest of luck
I ordered plane tickets on specific dates and them for purchase, only to get plane tickets for the incorrect datesI couldn't find a phone # on any of my emailsSent *** an email asking to get help to correct the dates within the first hours or cancel with my extended cancellation plan*** didn't get back to me in time to cancelWhen my husband found the number still within the time frame they refused to reschedule without more paymentAfter several phone calls and refusing to refund or let me speak with a manager.They have cancelled our tickets and blocked our account so we can no longer use the tickets or fix the problem.Leaving me with in unused airfareToday I had a and 1/hour conversation with Rene trying any way to rectify the issues and they are unwilling to help me in any wayBlaming the airlines for regulations that they received when they used our money to buy our tickets.Only to tell me that they wouldn't be able to tell me
I booked a round trip airline ticket with JustFly*** for spirit airlineUpon receiving the email confirmation there was only one confirmation number for two diffrent flightsUnfortunately due to a family emergency I missed my flight so I found other means of travelI am a senior citizen visiting family now in Florida but upon checking on my return flight I have been told it was cancelled because I did not make my flight going to FloridaThis is my first time using JustFly*** but I have been left stranded now in Florida with no return flightIve been left to believe that this service never booked my return flight once they saw I missed my flight going to FloridaI called JustFly*** and they continue to say no refunds although my return flight is five days away and has not yet departed
I booked a Phone Fare Special roundtrip ticket this morning on JustFly***It took minutes for me to give the agent all the correct information and have him repeat itWhen I got my itinerary I noticed that my last name was spelled incorrectly so I immediately calledThe agent I reached told me it would be a $charge for them to correct the spelling of my last nameAs you can imagine I told her this was unacceptable as they had managed to spell the name right when submitting my credit card charges which had already gone throughShe then put me on hold for about one hour while she contacted British Airways about fixing thisWhen she finally came back on line she told me that BA would fix the name spelling but since the date of the flight is so far out, they would not get to it for some timeShe could not tell me when, or if, this would be done timely and she could not tell me that JustFly would incur any charges for THEIR mistakeShe then told me that I could just cancel my
I booked an emirates flight ticket on May 11th on ***After couple of weeks, I realized there are multiple charges for the same flight ticket on my credit card that I used for this purchaseUpon verifying, I found two etickets booked for me for my one reservation requestI contacted emirates and they informed me that the request for the ticket was received from justfly.com and they cannot helpI contacted justfly.com customer care(***) for resolving this issueEven after multiple calls over last few weeks and emails, the issue is still not resolved and I am charged twice for my single flight reservation
Booked a ticket online going to Zambia,the cheapest flight available required that I pass through Toronto Canada upon trying to check in at the airport I was informed that I needed a green card or Visa for me to pass through Canada which I didn't have.I called the travel agency to inform them about my ordeal and inquire if the could book me on a flight which does not require me to pass through Canada or refund me the money and deduct the cancellation feei was made to wait for over an hour at the Airport as they tried to resolve the issue.The cancellation fee on the web site states $but the told me they would charge $500.The ticket cost me $and they are demanding more than half of thatthey requested me to call again when am ready but when I called after an hour was told that I had forfeited my entire amount and I would have to start all over from scratch to buy another one
I requested a flight through Justfly that provided free carryon serviceI later found that the trip that was booked (Bistonnto San Diego) Was with an airline that charged for carluggage, even the standard sizeI had to pay an additional $to take my carry on luggage there and backI would like this money refunded as I let the agent know I needed a flight where I would have One free carry-onHad I known I’d have to pay extra for the carry-on, I would not have Chosen that airline
I booked a flight for an employee at our company through this website (JustFly***) and I was charged an additional fee for a seat that I did not requestI had a receipt confirming my purchase price of $but later that day I was charged $separately for a seat selectionWhen I called the company to ask about it I was told that since the flight already happened that they are not liable to credit that amount back to me even though the fee was not on my invoice and I did not request the seatThey did not provide a an additional receipt for the seat feeOn top of their shady billing practices, they have horrible customer serviceOn July 12th when I booked the reservation, I noticed a typo on the passengers nameI called immediately (per the instruction on their site) to make the correctionAfter two long holds of more than minutes each, and after going through a lot of trouble to get them to even speak to me about the account, I was told that in order the fix the typo
In August we purchased three tickets to Lima Peru through JustFly***The quoted amount for the three tickets was $1,yet when we received the credit card bill, JustFly*** had decided to charge us $1,We called JustFly*** to dispute the amount and we were told there was a charge for the seats of $bringing the total to $1,The system brought us to an area to select seats and at no time was there a notice that we would be charged for our choiceHad there been notification, we would not have chosen our seats and saves ourselves the $as we do not need to sit together when travelingSince we are going to the same place we can meet up at the end of the tripWhen we questioned the $difference, the JusyFly agent had no answer other than, "That's the way it is."
I contacted Justfly*** to resolve an error in a reservation I booked with themThey state I made an error on the dates when I booked a flight from Cincinnati, Ohto Orlando, FlI wanted the flight to depart 12/25/and return 1/3/The reservation has me departing on 1/3/and returning the same day 1/3/I wanted to change the departing flight date and was informed that there would be a fee of $per ticket and a difference in fair of approximately per ticketI booked two tickets meaning they wanted an additional $to change the outbound portion of my reservation, when my original total for round trip tickets was only $I spoke to a Supervisor and was basically told "Tough Luck" I understand paying a difference in ticket price, but to charge a penalty of $per ticket is absurd and unacceptable!
We have booked a flight to Asia with JustFly for a days trip during the christmas holidaysFlight leaving Montreal on dec 27th, going to Hanoi, and returning from Bangkok to Montreal on January 17thOn December 24th, we were advised by the airline company (Japan Airlines) that part of our return flight had been cancelled by their partner (American Airlines flight 7448) and that our travel agent; in this case JustFly.com, needed to book a new flight in order for us to return to MontrealThey called it a protection flightOn december 24th, JustFly told us that they could book us a return flight for the 15th of January, which we agreed forWe were supposed to receive our confirmation of the tickets for the return within to hoursFrom then, tickets were never issued and we spent a total of hours on the phone between december 24th and january 20th with JustFly in order to resolve the issueOur return flight was then postponed to the 17th because we never received the tick
When booking my first flight ever out of the country I looked to JustFly for helpI booked a trip with this company on 07/01/then called again at the end of August to possibly cxl my flightI was told it would be around to cxl itI said let me think about itI called again on 09/02/and was then told it was not an option to cxl it, I also couldn't change the destinationAnd if I wanted to change the dateit would be plus taxesI was not offered the cancelation insurance when first calling and was not told that this flight was non refundableActually I was told to cxl there would be a minimum fee of around Now I will be out of a ticket for over $This was the worst experience I have ever had with a companyThey were not flexible in any wayIts a shame because I look forward to traveling more this year and would loved to have found a company I could count on and trustI will never use this company for travel and suggest that others be aware
I had purchased airline tickets from this company and they sent a receipt for purchase along with eticketsI had to cancel my flight and was told there would be fees for cancelling flightsI was charged additional money to my credit card for cancellation fees and was given a partial credit back from the airlineI was told I would receive a receipt for these fees and charges as I did for the original purchaseAs of yet I have not received my receipt for reimbursement purposesI have called four times and have been in contact with the company via internet and all they do is send an email with a list of feesAll I have asked for is a receipt for my charges and the company refuses to do soI feel that I have been charged for unauthorized charges and want a receipt of why I was charged additional fees after cancelling my flightsI think this company is scamming people and stealing money from peopleIt's not too much to ask for a receipt! If I was charged for something in a store I would be given a receipt so why does this company refuse to give me a receipt? Only one reason would be that they have robbed me and cannot give me a receipt for what they stole from me
I made a purchase on the website of air ticketsI saw the 24-hour free cancellation advertised prominentlyWhen I went to cancel they wanted to charge me $75/ticket for a total of $in processing feesI complained and they lowered it to $This is deceptive marketing practice and a scamThe call center sounded like it was in the PhilipinesThe reps on the line had a scriptI recorded the phone conversationsOn the first call (not recorded) is when they offered to lower the feeOn the second call, the CS rep denies that the fee is $75/ticjket (which I can clearly see on the webpage when I click cance)She tries to get $100/ticket out of meI have screen grabs of my order and the cancellation pageI will be calling AMEX to dispute
There customer service is horribleThey issued me the flight tickets, but I was not allowed to board the flight, as our names were not on the flight, even though the iternary showed that we were confirmed to take that flightSo, I complained to their customer serviceBut every time , I called them, it took me hrs to go through from one customer service person to anotherThey kept me on the phone for so longThey did not show any phone number on their website, where I could file a complaintSo, I had to contact them through their sales phone numberSo far, they have not contacted me once regarding the status of my complaint or compensated me for the ordeal , I had to go through, at the airportThis travel agency is not reliable and I would warn, that don't trust the cheap prices they advertiseYou will have to pay so much in future and go through lot of frustration, getting some reply from themThey have the worst possible customer service, I have ever come across in my life
Advised by agent Sharon to cancel and then use travel credit to change date of bookingProceeded to pay $75/ticket to cancel then a fee of $85/ticket to rebook using travel creditNow company sent email and says I must pay an additional $400+ in feesI’ve already received confirmation and everything!
Customer service is not helpful at all their refund process is not reasonable to wait for 6-weeks
On December 17/2016, at approximately 4:28pm, I booked two airline tickets, with JustFly*** for my husband and his father, who have the same nameWhen I booked the flight, I indicated the names and correct birth dates for each personThe tickets were listed as being $each plus taxI paid for the tickets with a Visa credit cardWhen I received the confirmation, I saw that Just Fly had booked two tickets for both persons using the same date of birthI immediately called Just Fly at their 1-800-717-5015, to correct this error on their partThe individual I spoke with identified himself as *** with an ***He first said that he would cancel the reservation but then said that he couldn't and that he would correct the birth datesMy husband and I asked to speak with a Supervisor to ensure that the corrections would be made accurately because ***" kept insisting that he could not book two tickets for the same name even if he corrected the birth dates***" refused t
This is a fly by night scamI wish I could give them minus stars Booked tickets and wanted to postpone it, had to pay additional $Now I cannot use the credit, plus they keep hanging up on meGave me a run around for over hoursBest thing file a dispute with credit card company
I have spoken with Just Fly several timesAll to no availThe most recent was when I cancelled a flight on 11/22/at around pm with ***I said I had to cancel our flights on British Airways*** stated he could issue me a refund credit of less cancellation fee and that I would be notified by email within hoursI received no emailI received no credit, INSTEAD I GOT CHARGED AN ADDITIONAL DOLLARS on my credit cardThese guys are scammers! I called again today 12/01/and talked with Misha at round pm she said she would send me an email confirming my refund of 1917.42,, INSTEAD SHE SENT ME A BILL FOR DOLLARSI would appreciate a reversal of the $and a credit of
I have worst experience with justfly.com
First Part
I booked flight ticket from Hyderabad to ChicagoThere is layover in DelhiJustfly.com canceled my Delhi to Chicago without notify me the reasonWhen I reached airport I am surprised to know that my ticket is canceledAll my travel plans messed up
Second Part
I called total times to resolve this problemNo one solved the problem, it is their mistake to cancel my ticket, so they have to fix iti spent hours being on hold in the above mention timesIt plays a weird music while I am holdIt goes like thisYou tell you digit travel number, they will keep you on hold for minsThen ask you to confirm your billing address callback number and tell they verify the itenaryOn hold another minsThen they will ask your problemThen again on hold for minsThey will they are still checking in their stillOn hold for minsThen they will say they are talking with traveling partnerAgain mins holdthen they will say you have to pay some fee (which is usually unacceptable price solution.)You will argueThen they say they will check with supervisorOn hold for mins againAfter sometimenobody responds and your call will be disconnectedThey check play all this drama to avoid providing some solution to you
That is how you can spend your entire day and night expecting a solution from themAnd eventually your mobile phone run out of chargeYou will call againthen it will be new person (or same person with different name)You will need to do all the above mentioned second part for one more dayBut you wont get any solutionBest of luck
I ordered plane tickets on specific dates and them for purchase, only to get plane tickets for the incorrect datesI couldn't find a phone # on any of my emailsSent *** an email asking to get help to correct the dates within the first hours or cancel with my extended cancellation plan*** didn't get back to me in time to cancelWhen my husband found the number still within the time frame they refused to reschedule without more paymentAfter several phone calls and refusing to refund or let me speak with a manager.They have cancelled our tickets and blocked our account so we can no longer use the tickets or fix the problem.Leaving me with in unused airfareToday I had a and 1/hour conversation with Rene trying any way to rectify the issues and they are unwilling to help me in any wayBlaming the airlines for regulations that they received when they used our money to buy our tickets.Only to tell me that they wouldn't be able to tell me
I booked a round trip airline ticket with JustFly*** for spirit airlineUpon receiving the email confirmation there was only one confirmation number for two diffrent flightsUnfortunately due to a family emergency I missed my flight so I found other means of travelI am a senior citizen visiting family now in Florida but upon checking on my return flight I have been told it was cancelled because I did not make my flight going to FloridaThis is my first time using JustFly*** but I have been left stranded now in Florida with no return flightIve been left to believe that this service never booked my return flight once they saw I missed my flight going to FloridaI called JustFly*** and they continue to say no refunds although my return flight is five days away and has not yet departed
I booked a Phone Fare Special roundtrip ticket this morning on JustFly***It took minutes for me to give the agent all the correct information and have him repeat itWhen I got my itinerary I noticed that my last name was spelled incorrectly so I immediately calledThe agent I reached told me it would be a $charge for them to correct the spelling of my last nameAs you can imagine I told her this was unacceptable as they had managed to spell the name right when submitting my credit card charges which had already gone throughShe then put me on hold for about one hour while she contacted British Airways about fixing thisWhen she finally came back on line she told me that BA would fix the name spelling but since the date of the flight is so far out, they would not get to it for some timeShe could not tell me when, or if, this would be done timely and she could not tell me that JustFly would incur any charges for THEIR mistakeShe then told me that I could just cancel my
I booked an emirates flight ticket on May 11th on ***After couple of weeks, I realized there are multiple charges for the same flight ticket on my credit card that I used for this purchaseUpon verifying, I found two etickets booked for me for my one reservation requestI contacted emirates and they informed me that the request for the ticket was received from justfly.com and they cannot helpI contacted justfly.com customer care(***) for resolving this issueEven after multiple calls over last few weeks and emails, the issue is still not resolved and I am charged twice for my single flight reservation
Booked a ticket online going to Zambia,the cheapest flight available required that I pass through Toronto Canada upon trying to check in at the airport I was informed that I needed a green card or Visa for me to pass through Canada which I didn't have.I called the travel agency to inform them about my ordeal and inquire if the could book me on a flight which does not require me to pass through Canada or refund me the money and deduct the cancellation feei was made to wait for over an hour at the Airport as they tried to resolve the issue.The cancellation fee on the web site states $but the told me they would charge $500.The ticket cost me $and they are demanding more than half of thatthey requested me to call again when am ready but when I called after an hour was told that I had forfeited my entire amount and I would have to start all over from scratch to buy another one
I requested a flight through Justfly that provided free carryon serviceI later found that the trip that was booked (Bistonnto San Diego) Was with an airline that charged for carluggage, even the standard sizeI had to pay an additional $to take my carry on luggage there and backI would like this money refunded as I let the agent know I needed a flight where I would have One free carry-onHad I known I’d have to pay extra for the carry-on, I would not have Chosen that airline
I booked a flight for an employee at our company through this website (JustFly***) and I was charged an additional fee for a seat that I did not requestI had a receipt confirming my purchase price of $but later that day I was charged $separately for a seat selectionWhen I called the company to ask about it I was told that since the flight already happened that they are not liable to credit that amount back to me even though the fee was not on my invoice and I did not request the seatThey did not provide a an additional receipt for the seat feeOn top of their shady billing practices, they have horrible customer serviceOn July 12th when I booked the reservation, I noticed a typo on the passengers nameI called immediately (per the instruction on their site) to make the correctionAfter two long holds of more than minutes each, and after going through a lot of trouble to get them to even speak to me about the account, I was told that in order the fix the typo
In August we purchased three tickets to Lima Peru through JustFly***The quoted amount for the three tickets was $1,yet when we received the credit card bill, JustFly*** had decided to charge us $1,We called JustFly*** to dispute the amount and we were told there was a charge for the seats of $bringing the total to $1,The system brought us to an area to select seats and at no time was there a notice that we would be charged for our choiceHad there been notification, we would not have chosen our seats and saves ourselves the $as we do not need to sit together when travelingSince we are going to the same place we can meet up at the end of the tripWhen we questioned the $difference, the JusyFly agent had no answer other than, "That's the way it is."
I contacted Justfly*** to resolve an error in a reservation I booked with themThey state I made an error on the dates when I booked a flight from Cincinnati, Ohto Orlando, FlI wanted the flight to depart 12/25/and return 1/3/The reservation has me departing on 1/3/and returning the same day 1/3/I wanted to change the departing flight date and was informed that there would be a fee of $per ticket and a difference in fair of approximately per ticketI booked two tickets meaning they wanted an additional $to change the outbound portion of my reservation, when my original total for round trip tickets was only $I spoke to a Supervisor and was basically told "Tough Luck" I understand paying a difference in ticket price, but to charge a penalty of $per ticket is absurd and unacceptable!
We have booked a flight to Asia with JustFly for a days trip during the christmas holidaysFlight leaving Montreal on dec 27th, going to Hanoi, and returning from Bangkok to Montreal on January 17thOn December 24th, we were advised by the airline company (Japan Airlines) that part of our return flight had been cancelled by their partner (American Airlines flight 7448) and that our travel agent; in this case JustFly.com, needed to book a new flight in order for us to return to MontrealThey called it a protection flightOn december 24th, JustFly told us that they could book us a return flight for the 15th of January, which we agreed forWe were supposed to receive our confirmation of the tickets for the return within to hoursFrom then, tickets were never issued and we spent a total of hours on the phone between december 24th and january 20th with JustFly in order to resolve the issueOur return flight was then postponed to the 17th because we never received the tick
When booking my first flight ever out of the country I looked to JustFly for helpI booked a trip with this company on 07/01/then called again at the end of August to possibly cxl my flightI was told it would be around to cxl itI said let me think about itI called again on 09/02/and was then told it was not an option to cxl it, I also couldn't change the destinationAnd if I wanted to change the dateit would be plus taxesI was not offered the cancelation insurance when first calling and was not told that this flight was non refundableActually I was told to cxl there would be a minimum fee of around Now I will be out of a ticket for over $This was the worst experience I have ever had with a companyThey were not flexible in any wayIts a shame because I look forward to traveling more this year and would loved to have found a company I could count on and trustI will never use this company for travel and suggest that others be aware
I had purchased airline tickets from this company and they sent a receipt for purchase along with eticketsI had to cancel my flight and was told there would be fees for cancelling flightsI was charged additional money to my credit card for cancellation fees and was given a partial credit back from the airlineI was told I would receive a receipt for these fees and charges as I did for the original purchaseAs of yet I have not received my receipt for reimbursement purposesI have called four times and have been in contact with the company via internet and all they do is send an email with a list of feesAll I have asked for is a receipt for my charges and the company refuses to do soI feel that I have been charged for unauthorized charges and want a receipt of why I was charged additional fees after cancelling my flightsI think this company is scamming people and stealing money from peopleIt's not too much to ask for a receipt! If I was charged for something in a store I would be given a receipt so why does this company refuse to give me a receipt? Only one reason would be that they have robbed me and cannot give me a receipt for what they stole from me
I made a purchase on the website of air ticketsI saw the 24-hour free cancellation advertised prominentlyWhen I went to cancel they wanted to charge me $75/ticket for a total of $in processing feesI complained and they lowered it to $This is deceptive marketing practice and a scamThe call center sounded like it was in the PhilipinesThe reps on the line had a scriptI recorded the phone conversationsOn the first call (not recorded) is when they offered to lower the feeOn the second call, the CS rep denies that the fee is $75/ticjket (which I can clearly see on the webpage when I click cance)She tries to get $100/ticket out of meI have screen grabs of my order and the cancellation pageI will be calling AMEX to dispute