Our experience is similar to others My daughter was charged a $extended cancellation fee, and was told that she could change her flight reservation within hours at no cost She tried to do that, and was charged $ Just Fly (which is difficult to reach, and you will be on hold forever) advised that their fee is THEIR fee, and the airline cancellation fee is extra Also, after changing her reservation and being charged, it was changed at all Their customer service person continually interrupted, but did finally agree to simply cancel the flight and to charge only the $ I am skeptical that this will be honored, so will contact my bank immediately to challenge any charge over that amount Avoid this vendor if less expensive travel is your goal
I purchased a ticket in April To go to HaitiAnd get sick I have to get a procedure done My doctor told me because of that kind procedure l Won't be to travelSo my doctor gave me note and explain why I am unable to travelJustfly refused to reimburse the moneyThey have me pay An extra $ to cancel the they told me they going to give me a credit Towaard the ticketI purchased for $ Now when I try to use the creditThey told me I have to pay another$ differential becauseThe regional ticket cost me $I told them no they have tickets on their website way less than the $550.00they tried to charge meThey told me those tickets only good for the new bookingI can't use my credit toward those ticketsThey said if I can not pay the differentI am going to loose the money They consider the doctor note was ligitedThey want me to tell them what is the reason why the doctor will not let me flyWhen the doctor ote said any questions call
I purchased airline tickets in August for a June 14, departure*** airlines moved up departure time by hours and allowing passengers to change dates+/- daysI called TA but because I purchased my tickets from Justfly.com, they couldn't change my reservationsAfter calls from Justfly with a minimun of minutes wait to get a customer representative and with pleading I was told each time that they couldn't help me because it is considered a small change, short of minute according to their policy to change itAccording to them their policy is different than airline policy even though from original conversations they told me that their policy is the same as airlines policy
I was guaranteed a refund on October 13th via email communication and never recieved itI called to inquire today and not one customer service representative can find my reservation even though I have provided screenshots of all of my confirmation emails
This is the most fly by night outfit I've ever dealt with, no pun intendedApparently there is no supervisor, nor is there anybody on staff that speaks English as a first languageIn attempting to correct an error on their part on the spelling of a surname (their fault) they advised I should cancel the reservation and make a second oneWhich I didI was issued another booking reference numberThe next day there were two charges to my credit card bill, as well as a charge for seating assignmentA couple days later I referenced my credit card again and both charges had been removedThe seating assignment fee was still assignedI checked the website and when I entered the latest reference number it indicated that it was invalidSo I checked the first reference number and it had been cancelledBelieving that the reservation had been cancelled, I called to ask for the seat booking fee to be refunded and told them "DO NOT ADD ANY FEES TO MY CREDIT CARDI'VE BOOKED AGAIN." I think I repeated four times not to charge anything to my cardSure enough, the seating fee was refunded but they put the cost of the flight back on my credit cardApparently there is no satisfactory resolution to this issue apart from charging a cancellation feeI'm beyond angryThere is apparently no supervisor on hand with a good grasp of English with which to discuss problemsI will leave it to my credit card company to resolve but I wouldn't recommend this business to anybody
We purchased international business class airfares on *** Airlines from ***The record locator is ***They were discounted, but changeable fares, for which we paid a total of $10,We flew the outbound flights, but a week before we were scheduled to return home, we received news that my father was dying and needed to return to the US immediatelyWe called *** Airlines and were informed that only the booking agent, ***, could change and reissue the tickets to return earlierThey confirmed that the tickets were eligible for changes and that seats were available on the earlier flights we neededWe called ***, who told us they "could not obtain a fare" to change the tickets and therefore could do nothing to help usThey directed us back to *** Airlines for assistanceEach time we spoke to *** airlines (times in total), they insisted that Justfly MUST, reissue the tickets and that if the computer wasn't quoting a fare, that Justfly
I typed in ear for newark airport because I had a psychotic episode in New York and can't go into new york anymore without having an episodeSo I was very excited about buying the ticket and someone I was talking to online wanted to see the screen shot so I was in a hurry to pay for itSo I bought it only thinking the newark airport was there as an optionIt turns out it was an airport in new yorkSo I explained to them I have been diagnosed with a serious mental condition and going to new york wouldn't be good for me i'm currently taking medicationEspecially with me going to a country where I don't speak the language and can't get treatment for I don't have insurance in itAnd they were very rude and caring and refused to refund the money
Had a plane ticket for August 9thI ended up in the hospital at 5:am before the 12:departure of my justfly plane ticketCalled them and they told me to just wait and they would call American Airlines and see what their policy isThirty minutes before the plane was to take off, I called and let them know that I was leaving the hospital and was not going to make it on time to fly out and asked if I could go on the next flightThey said they were just waiting for A.Ato call backAt this time I could have made it to the airport and hopped on another flightI waited only to call them back at about 5pmThey said they talked with American and that there was nothing they could doI called American and they said they record the phone calls and NEVER received any calls from justfly.com and that since I paid them, that they had control of the ticket and to ask justfly for a refundCalled justfly back and got hung up on twice, finally mins later got to a supervisor that said th
I used Julyfly*** booked three air tickets as stated in first page on May 27, at 10:40pm (justfly booking: ***)I realized there was an error made by me in the bookingI contacted the airline to make correction, the airline said they cannot because there was user agreement with justfly which he cannot seeHe suggested me to call justfly to make any changesOn May 28, at 8:48pm, I booked another set of tickets: (justfly*** booking ***) with all correct informationAfter that, I called the justfly(***) at 8:50pm on May 2016, and asked them to cancel the first booking which was: ***A male answered the callAfter I expressed to him, that I want to keep the tickets of ***, and cancel ***He told me it would cost me $each for three passengers to cancel ***, which would be $I was on the phone waiting him check with all rules and possible ways, and at the end, he said there was nothing he can do
I booked two tickets with Justfl***Their web form removed a space between two middle names on one of the ticketsThey wouldnt reissue or cancel without charging me moreComplete scamI have a screen shot of the form showing the middle names were correctly typed
Justfly seems to be a fraud to meI booked my flight in October and my departure date was in DecemberThey could not confirm my flight in months!! I called them over times and each time they said to me "Please call after 24-hours, your ticket is still in process"What does that mean! When I told them that I want to cancel my flight and wanna get full refund, they did not agreeThey said that I will not get full refundBut why? Its their fault that they could not confirm my flightI could not take the risk, so I wanted to cancel the flight with them and buy from somewhere elseI even talked to the manager, but he was a rude man and said the same thingI strongly discourage to book flights with Justfly, if you really don't want to waste your money
I recently booked a round trip flight to Simferopol,UkraineJust fly told me on the phone that I do not need a transit visaWhen I tried to check in at JFK international airport in New YorkI was declined,because I didn't have a transit visaI made multiple calls to just flyAnd they kept on telling me that I didn't need a transit visa.I'm filing a complaint against this company for information and the rude people at customer serviceCustomer service hung up the phone on me a couple of times and the people that work in customer service has a very very bad accentIt was very difficult to understand themI have been planning for my vacation for months has been ruined by this company called "Just fly " this company is a scamPlus they never credited my account for my other connecting flights to Simferopol,Ukraine on January 12th
Justfly.com arbitrarily cancelled the return leg of my international flight (SFO-BOM-SFO)I only found out at the last minute when I tried to check in with the airline (Jet Airways) hours prior to return flightJustfly indicated that they had sent me 2-emails with subject "immediate attention required" and when they did not hear from me they simply cancelled the *return* leg and forfeited the ticketThere are a few major problems with this: a) When I clicked on "manage my booking" in the email from Justfly, the itinerary looked fine b) When I called JustFly in response to the email, I spoke to customer service for mins and was assured that the booking is fineI have proof of outbound call by way of cellphone records c) Their website continues to show a successful and confirmed booking - to this date! I have screenshots of the booking from their websiteI also emailed myself an itinerary after the call with JustFly and the email also shows a successful bookingd) I called
We booked a round trip from Jacksonville, FL to Dallas, TX for the dates of July 26th-July30th with an insurance policyWe called today (July 5th) to cancel the trip as it was for our son to visitHe lost his job and will now be driving home with his dog and therefore cannot flyNot only would they not take our cancelation insurance, but they would only refund our ticket if we paid $for canceling, and an additional $PER TICKET (so an extra $per round trip) in order to receive a voucherSo our original $for a round trip would be over $1,if we chose to go this routeThey also would not allow us to put the ticket in our name even though we are the purchaserThis may just be poor service, but it seems like an easy way to scam people by making it seem like they can easily purchase affordable tickets and buy insurance for "whatever comes up" and then tag them with lots of fines
Dear Sir, I would like to draw your attention to the following, as a consumer I feel I am being cheated and the company is taking unfair advantage of my situationI am mentioning my complaints in the following points: a) Airline charged me $ for each cancelations ( in total) and advised they are providing me with travel creditWhen I wanted to buy a full priced ticket and one additional ticket with the travel credit they wanted me to order the full price ticket and the ticket with travel credit later ( I called them at around 9:PM CST)After I conveyed my desire to get both the tickets at the same time they redirected me to another departmentI waited for minutes over the phone and was told that they can use my travel credit and additional $200+ for the new ticket I am requestingI asked them in addition I have to buy another full price ticket and they redirected me to another departmentThe representative there talked with me to finally relay the travel credit cannot
I bought airline tickets and insurance to cancelWhen I went to cancer they said the insurance would not cover it only if they cancelled the flightThat's not how Tyne insurance seemed but okayThey said I needed to pay another $to keep the credit of the flight I could go anywhere by SeptI paid the $too keep the credit the price changed from one rep $to the other $My rickety was they would only give me credit for $I called to schedule my flight they said I cam only go back to the same destination I had wanted to go the first timeI asked to speak to a manager thru would notI told them this was never told Tyne record phone calls so they sayI told them to pull up the call and listen to it they said no thru couldn't I could take it or leave itThis is fraud the insurance that does not covet the flightThen you pay more to keep the credit *** * told you can go when ever in that year and whereverI would have never paud the xtra money if I kne
I purchased an air ticket via justfly on singapore airlinesSince I bought the ticket, I legally changed my last name from *** *** ** *** ***I contacted justfly to change my name and presented all the legal documentsThey said that the name change cannot be processed and I have to cancel the ticket and rebook ticket with the applicable cancellation feeI confirmed with singapore airlines and they confirmed that last name change is easily done with the correct legal documentationDue to incompetence and incorrect information provided by just fly customer service, they made me cancel my ticket and charged me a very high change fee which was not discussed or agreed uponThey have not yet issued me the refund for the tickets.They owe us around dollars in refundAlso, they charged us dollars on our credit card without our consent
They lied to me times since I had a credit for $so they can make profit for themselves without having me rebook with it and the price keep going up - good for justfly comp only not customer...this is a scam please everyone let have a group lega with *** so they know that when they messed up with us for time and funds they have to pay it back something
The most horrible experience ever! Stay away from this site! They charge you extra "fees" which will reflect on your statement later I called their customer service dept, which was just a waste of timeI would rate them ZERO if the option was available
Our experience is similar to others My daughter was charged a $extended cancellation fee, and was told that she could change her flight reservation within hours at no cost She tried to do that, and was charged $ Just Fly (which is difficult to reach, and you will be on hold forever) advised that their fee is THEIR fee, and the airline cancellation fee is extra Also, after changing her reservation and being charged, it was changed at all Their customer service person continually interrupted, but did finally agree to simply cancel the flight and to charge only the $ I am skeptical that this will be honored, so will contact my bank immediately to challenge any charge over that amount Avoid this vendor if less expensive travel is your goal
I purchased a ticket in April To go to HaitiAnd get sick I have to get a procedure done My doctor told me because of that kind procedure l Won't be to travelSo my doctor gave me note and explain why I am unable to travelJustfly refused to reimburse the moneyThey have me pay An extra $ to cancel the they told me they going to give me a credit Towaard the ticketI purchased for $ Now when I try to use the creditThey told me I have to pay another$ differential becauseThe regional ticket cost me $I told them no they have tickets on their website way less than the $550.00they tried to charge meThey told me those tickets only good for the new bookingI can't use my credit toward those ticketsThey said if I can not pay the differentI am going to loose the money They consider the doctor note was ligitedThey want me to tell them what is the reason why the doctor will not let me flyWhen the doctor ote said any questions call
I purchased airline tickets in August for a June 14, departure*** airlines moved up departure time by hours and allowing passengers to change dates+/- daysI called TA but because I purchased my tickets from Justfly.com, they couldn't change my reservationsAfter calls from Justfly with a minimun of minutes wait to get a customer representative and with pleading I was told each time that they couldn't help me because it is considered a small change, short of minute according to their policy to change itAccording to them their policy is different than airline policy even though from original conversations they told me that their policy is the same as airlines policy
I was guaranteed a refund on October 13th via email communication and never recieved itI called to inquire today and not one customer service representative can find my reservation even though I have provided screenshots of all of my confirmation emails
This is the most fly by night outfit I've ever dealt with, no pun intendedApparently there is no supervisor, nor is there anybody on staff that speaks English as a first languageIn attempting to correct an error on their part on the spelling of a surname (their fault) they advised I should cancel the reservation and make a second oneWhich I didI was issued another booking reference numberThe next day there were two charges to my credit card bill, as well as a charge for seating assignmentA couple days later I referenced my credit card again and both charges had been removedThe seating assignment fee was still assignedI checked the website and when I entered the latest reference number it indicated that it was invalidSo I checked the first reference number and it had been cancelledBelieving that the reservation had been cancelled, I called to ask for the seat booking fee to be refunded and told them "DO NOT ADD ANY FEES TO MY CREDIT CARDI'VE BOOKED AGAIN." I think I repeated four times not to charge anything to my cardSure enough, the seating fee was refunded but they put the cost of the flight back on my credit cardApparently there is no satisfactory resolution to this issue apart from charging a cancellation feeI'm beyond angryThere is apparently no supervisor on hand with a good grasp of English with which to discuss problemsI will leave it to my credit card company to resolve but I wouldn't recommend this business to anybody
We purchased international business class airfares on *** Airlines from ***The record locator is ***They were discounted, but changeable fares, for which we paid a total of $10,We flew the outbound flights, but a week before we were scheduled to return home, we received news that my father was dying and needed to return to the US immediatelyWe called *** Airlines and were informed that only the booking agent, ***, could change and reissue the tickets to return earlierThey confirmed that the tickets were eligible for changes and that seats were available on the earlier flights we neededWe called ***, who told us they "could not obtain a fare" to change the tickets and therefore could do nothing to help usThey directed us back to *** Airlines for assistanceEach time we spoke to *** airlines (times in total), they insisted that Justfly MUST, reissue the tickets and that if the computer wasn't quoting a fare, that Justfly
I typed in ear for newark airport because I had a psychotic episode in New York and can't go into new york anymore without having an episodeSo I was very excited about buying the ticket and someone I was talking to online wanted to see the screen shot so I was in a hurry to pay for itSo I bought it only thinking the newark airport was there as an optionIt turns out it was an airport in new yorkSo I explained to them I have been diagnosed with a serious mental condition and going to new york wouldn't be good for me i'm currently taking medicationEspecially with me going to a country where I don't speak the language and can't get treatment for I don't have insurance in itAnd they were very rude and caring and refused to refund the money
Had a plane ticket for August 9thI ended up in the hospital at 5:am before the 12:departure of my justfly plane ticketCalled them and they told me to just wait and they would call American Airlines and see what their policy isThirty minutes before the plane was to take off, I called and let them know that I was leaving the hospital and was not going to make it on time to fly out and asked if I could go on the next flightThey said they were just waiting for A.Ato call backAt this time I could have made it to the airport and hopped on another flightI waited only to call them back at about 5pmThey said they talked with American and that there was nothing they could doI called American and they said they record the phone calls and NEVER received any calls from justfly.com and that since I paid them, that they had control of the ticket and to ask justfly for a refundCalled justfly back and got hung up on twice, finally mins later got to a supervisor that said th
I used Julyfly*** booked three air tickets as stated in first page on May 27, at 10:40pm (justfly booking: ***)I realized there was an error made by me in the bookingI contacted the airline to make correction, the airline said they cannot because there was user agreement with justfly which he cannot seeHe suggested me to call justfly to make any changesOn May 28, at 8:48pm, I booked another set of tickets: (justfly*** booking ***) with all correct informationAfter that, I called the justfly(***) at 8:50pm on May 2016, and asked them to cancel the first booking which was: ***A male answered the callAfter I expressed to him, that I want to keep the tickets of ***, and cancel ***He told me it would cost me $each for three passengers to cancel ***, which would be $I was on the phone waiting him check with all rules and possible ways, and at the end, he said there was nothing he can do
I booked two tickets with Justfl***Their web form removed a space between two middle names on one of the ticketsThey wouldnt reissue or cancel without charging me moreComplete scamI have a screen shot of the form showing the middle names were correctly typed
Justfly seems to be a fraud to meI booked my flight in October and my departure date was in DecemberThey could not confirm my flight in months!! I called them over times and each time they said to me "Please call after 24-hours, your ticket is still in process"What does that mean! When I told them that I want to cancel my flight and wanna get full refund, they did not agreeThey said that I will not get full refundBut why? Its their fault that they could not confirm my flightI could not take the risk, so I wanted to cancel the flight with them and buy from somewhere elseI even talked to the manager, but he was a rude man and said the same thingI strongly discourage to book flights with Justfly, if you really don't want to waste your money
I recently booked a round trip flight to Simferopol,UkraineJust fly told me on the phone that I do not need a transit visaWhen I tried to check in at JFK international airport in New YorkI was declined,because I didn't have a transit visaI made multiple calls to just flyAnd they kept on telling me that I didn't need a transit visa.I'm filing a complaint against this company for information and the rude people at customer serviceCustomer service hung up the phone on me a couple of times and the people that work in customer service has a very very bad accentIt was very difficult to understand themI have been planning for my vacation for months has been ruined by this company called "Just fly " this company is a scamPlus they never credited my account for my other connecting flights to Simferopol,Ukraine on January 12th
Justfly.com arbitrarily cancelled the return leg of my international flight (SFO-BOM-SFO)I only found out at the last minute when I tried to check in with the airline (Jet Airways) hours prior to return flightJustfly indicated that they had sent me 2-emails with subject "immediate attention required" and when they did not hear from me they simply cancelled the *return* leg and forfeited the ticketThere are a few major problems with this: a) When I clicked on "manage my booking" in the email from Justfly, the itinerary looked fine b) When I called JustFly in response to the email, I spoke to customer service for mins and was assured that the booking is fineI have proof of outbound call by way of cellphone records c) Their website continues to show a successful and confirmed booking - to this date! I have screenshots of the booking from their websiteI also emailed myself an itinerary after the call with JustFly and the email also shows a successful bookingd) I called
We booked a round trip from Jacksonville, FL to Dallas, TX for the dates of July 26th-July30th with an insurance policyWe called today (July 5th) to cancel the trip as it was for our son to visitHe lost his job and will now be driving home with his dog and therefore cannot flyNot only would they not take our cancelation insurance, but they would only refund our ticket if we paid $for canceling, and an additional $PER TICKET (so an extra $per round trip) in order to receive a voucherSo our original $for a round trip would be over $1,if we chose to go this routeThey also would not allow us to put the ticket in our name even though we are the purchaserThis may just be poor service, but it seems like an easy way to scam people by making it seem like they can easily purchase affordable tickets and buy insurance for "whatever comes up" and then tag them with lots of fines
Dear Sir, I would like to draw your attention to the following, as a consumer I feel I am being cheated and the company is taking unfair advantage of my situationI am mentioning my complaints in the following points: a) Airline charged me $ for each cancelations ( in total) and advised they are providing me with travel creditWhen I wanted to buy a full priced ticket and one additional ticket with the travel credit they wanted me to order the full price ticket and the ticket with travel credit later ( I called them at around 9:PM CST)After I conveyed my desire to get both the tickets at the same time they redirected me to another departmentI waited for minutes over the phone and was told that they can use my travel credit and additional $200+ for the new ticket I am requestingI asked them in addition I have to buy another full price ticket and they redirected me to another departmentThe representative there talked with me to finally relay the travel credit cannot
I bought airline tickets and insurance to cancelWhen I went to cancer they said the insurance would not cover it only if they cancelled the flightThat's not how Tyne insurance seemed but okayThey said I needed to pay another $to keep the credit of the flight I could go anywhere by SeptI paid the $too keep the credit the price changed from one rep $to the other $My rickety was they would only give me credit for $I called to schedule my flight they said I cam only go back to the same destination I had wanted to go the first timeI asked to speak to a manager thru would notI told them this was never told Tyne record phone calls so they sayI told them to pull up the call and listen to it they said no thru couldn't I could take it or leave itThis is fraud the insurance that does not covet the flightThen you pay more to keep the credit *** * told you can go when ever in that year and whereverI would have never paud the xtra money if I kne
I purchased an air ticket via justfly on singapore airlinesSince I bought the ticket, I legally changed my last name from *** *** ** *** ***I contacted justfly to change my name and presented all the legal documentsThey said that the name change cannot be processed and I have to cancel the ticket and rebook ticket with the applicable cancellation feeI confirmed with singapore airlines and they confirmed that last name change is easily done with the correct legal documentationDue to incompetence and incorrect information provided by just fly customer service, they made me cancel my ticket and charged me a very high change fee which was not discussed or agreed uponThey have not yet issued me the refund for the tickets.They owe us around dollars in refundAlso, they charged us dollars on our credit card without our consent
They lied to me times since I had a credit for $so they can make profit for themselves without having me rebook with it and the price keep going up - good for justfly comp only not customer...this is a scam please everyone let have a group lega with *** so they know that when they messed up with us for time and funds they have to pay it back something
Hidden costs and last minute increases in the airfaresNver again
The most horrible experience ever! Stay away from this site! They charge you extra "fees" which will reflect on your statement later I called their customer service dept, which was just a waste of timeI would rate them ZERO if the option was available