After purchasing flights that were supposed to be pm not am, I called them for the correction after noticing days laterI was almost definate that I had booked the 12pm flight but am human and could've made the mistakeI was on the phone for an hour with customer service trying to find a solution or alternative to this issueAsked to talk to a supervisor, and was told there probably wasnt anyone availableRepeatedly was put on hold and was treated terrible and the reps/supervisor were robotic and unsympathetic while reading from a scriptNo solution, only a $fee when my flights were only $I was very pleasant on the phone, they were very unwilling to help in any wayWill never use them again
In September my wife booked a flight on United Airlines to Sydney, Australia through justfly*** for a week cruiseWe were to leave from BWI airport on 11/28/On 11/14/2017, I developed a blood clot in my right leg and went to the ER at Winchester Medical Center in Winchester, VAwhere I was admittedAfter testing, they also discovered I had a Bilateral Pulmonary Embolism which is a clot in both my lungs and also discovered I had colon cancerI had surgery on 11/20/to remove a section of my colon.While a patient in the hospital, I was told by numerous medical professionals that if I boarded the plane I most likely would have die during the flightMy wife began cancelling our trip on 11/17/and was told there would be a $cancellation fee for our flightI think under these medical circumstances these fees are exorbitant and should be waived.,
I purchased an flight ticket on*** at 16:10pm on 05/18/2016, about and half hours later, I found a lower price on their website so I decided to call in and ask for a price difference refundHowever, after almost hours of talking to different representatives, they decided that they can't refund the price difference although they have a best price guarantee on their websiteSo I decided to cancel the flight and rebook itThen they want to charge me $fee for cancellation because they have a 4-hour window! The time I called in was within the hours window, but after one and half hour of talking to them, that window has passed! They try to slow down the process so I couldn't get the chance to ask for a refund in the first place! I tried to explain it to them but they don't care at all! Their ways of conducting business is seriously questionable!! Be ware!
Just cancelled a flight reservation to Managua NIcaragua due to the political unrest, people killed and US Embassy travel alertsI called TACA and was told cancellation is ok but with a $cancellation feeOk with me but I thought better to cancel with Justfly because that's where I made the original reservationFilled out the online cancellation request and Justfly showed the $cancel feeall good so farI hit the button - done but when I printed the cancellation fee was $I called Just fly as was told the additional $was a Justfly cancel fee in addition to the TACA airlines feesWhew--Pretty hefty when it was done all onlineThis is one company I will not be doing business with againI thought they were more honest
I purchase a ticket online and within seconds I realized I make an error in the middle nameI put my husband middle and last name in the box for the middle nameI called and ask to change it, to remove his last name from the middle name boxI was told that I would have to pay an additional dollars to cancel the reservationI think that business is looking to take advantage on their customers since they sell cheap airline ticket and people who are poorer will shop on their website
First and last time using JustFly*** Made reservation from SDF to MCO and ended up canceling due to AA canceling flight with no notice Got credit for outbound flight On 8-28-at 9:39am, was told that credit could be used on another flight until June Called back 8-28-at 4:to use credit to book roundtrip from SDF to EYW Transferred to Customer Service at 5:02pm While employee was checking on flight availability, got cut off at 5:20pm Called back at 5:24pm to try to book new flight again Was told they couldn't book roundtrip flight and pay difference...the rules and regulations state the credit could only be used for outbound flight since the credit was for an outbound flight Well needless to say, they scored $ Will never, ever use them again If this review could have a zero or negative, I would rate it at that
I have used JUSTFL*** MANY MANY TIMES, Never had an issue with them until my last/current purchaseWhen the price online says $that is all I have paid, nothing more, nothing lessThis last purchase it allowed me to pick my seat something that was new to me having used them many timesAnyways I pick my seats and check out at $372, minutes later I receive an email saying I was charged $I freaked out and called immediatelyThe gentleman who picked up told me I was charged for picking my seats but could be refunded easilyWe did that and I waited to be refundedTHAT NEVER HAPPENEDI called back and was told there was nothing they could do for meThey could only refund me the $they took on their end for A REQUESTED SEAT ASSIGNMENT, REQUESTED NOT EVEN A GUARANTEE SEATNOW it is up to AA to refund me the extra money charged for REQUESTING the seatAgain you would think since I have been such a constant and loyal customer they would happily refund me for the mistakeNOPE, THEY LOST A LOYAL CUSTOMER TODAYWILL NEVER RECOMMEND TO ANYONE
I was booking a flight using my debit card Everything was going great when suddenly I receive an email stating there was a problem with card I called my bank immediately and all charges went through without issue I then called JustFly I called the toll free number It said calls ahead of me up to 15mins Then 12mins, 3calls; mins, calls; 4mins, calls, 12mins, calls.....I was on hold for over 25mins! I then used a land line and called the direct number 10mins later I got through I was told because I used a debit card the transaction would not go through, yet nothing during the process said I couldn't use a debit card! I've had this before and an alert would let you know you need to use a credit card yet your service doesn't do that I was just sorry I will never use this service again and plan to immediately post my feelings online I don't usually tweet, but I will tonight!
I had to have emergency surgery and had complications after that surgery that prevented me from travelingI provided letters from the doctor and spoke with multiple agents, as well as submitted multiple health request forms for reimbursement and never received them
Justfly*** charged me more than I authorized when I booked a flight with themThey are advertising one amount to get people to book with them and then charging a different amountBecause the tickets are non-refundable they are saying that there is nothing that they can doMy dispute however is not with the tickets that I purchased, but the price that I purchased themIt seems that they have found a loophole that allows them to charge amounts that people do not authorize and then keep the money even if there is a disputeThis is blatant advertisement and theft
I purchased international airline tickets on justfly.com in January of I received confirmation stating that my flight was booked and that my tickets would be issuedLast week, while attempting to confirm my reservations on their website to *** ***, scheduled to depart on May 28, 2017, I was notified that my flight had been changedThe date had been moved up to depart on the prior day, being May 27, While it was difficult, I adjusted my schedule and planned for the inconvenienceI began receiving subsequent E-mails stating that I was to notify the company in regards to important information regarding my travelsAfter spending numerous hours on the phone I was told that my flight was again cancelled and they could not accommodate my dates for travelI was then told that it will be another week before my flight can be confirmed at all, which is a week before I am due to leave on vacationI find their business to be dishonest as they do not deliver what is promised, wh
Today is 07/I bought a ticket on line few minutes ago once I press confirmed I realize I misspelled my name by one letter I then called the the costumer service department and I was told that I have to pay $ dollar in other for them to correct change the one letter in my nameI requested to speak to supervisor so they left me on the phone for minutes waitingThis needs to be address
Hi I would like to know if there is some legal way to get my money back from a cancelation on this site (justfly.com) I booked a flight for september and cancel it after some issues with my daughter school schedule, they charge me fee per cancellation, offering me a credit back to use around USD, but seems that to use that credit I need to overpay another fee on any available optionCustomer service was not able to give me more options to not loose my money, wondering if I can proceed in a legal way to get my money back or at least be able to use the credit without their excesive fees, The cancellation policy is not clear in this sense, additionally I added a cancellation insurance, which seems to be uselessRegards, NahumP.SI'm a Spanish speaker, wondering if you can provide support in Spanish, if not possible it is ok to continue in English
We made a small typo on the name on the reservationWe called the airline, who told us that justfly*** would have to offer the name change with permission from the airlineWhen we spoke to the justfly***, whose call center seems to be located in Canada or the Philippines, we were met with extremely incompetent, unprofessional helpWe spent in total hours on the phone, and we were charged unauthorized fees which we were told were part of fixing the issueWe submitted a passport for proof of nameWhen we checked with the airline, there was no name change after daysWe had been told it would occur in hoursWe called customer service again, and we were greeted by ***, who spent hours with us on hold, supposedly calling the airlineHe was unable however to answer simple follquestions regarding what he asked the airline, and seemed to be misguided regarding what our requests wereIt sounded like he had not at all even spoke with them or attempted to call themHe kept
I purchased a flight on 11/29/(Booking Reference# ***)I received notice two weeks ago that justfly.com was changing my itinerary for my bookingI called to complain because the change makes me miss connecting flights that were booked separately from this reservationI was then told that they would cancel the reservation and "investigate" if they could get my money backThey said that would take daysI received two emails last week to call for an update only to be told that they never canceled the reservation and investigated the refundI was never told that they could change my flight without my approval or I would have never purchased the flight from them in the first placeThis company is such a scamI want all my money backI will never do business with this company againI also want to cancel and get a refund for Booking Reference# *** which was a part of my travel for this tripI now have to find an affordable flight for a trip that is less than
BUYER BEWARE! Do not use Justfly.com to book a travel reservation They are completely unethical in their business practices and there is absolutely no customer service My husband and myself had to cancel our trip to Nashville due to both of us being ill at the same time and under Doctor's orders not to travel Justfly.com said they could only give us site credit and not a full refund and the charge to do that would be $per person We refused to pay the $per perdom and the representative then told me that he would not cancel our reservation Long story short, we are having to file a claim with our travel insurance company to try to get reimbursed...all while being very ill
STAY AWAY FROM JUSTFLY.COM When I received my reservation it did not have the correct date I checked my browser history for the webpage I used to make the purchase to confirm that I had chosen the correct date of departure, but the confirmation email showed the departure exactly one week later When I tried to correct this, the system wanted $of the $dollars I spent on the original ticket In order to prevent the charge being posted to my credit card, I accepted the $fee in hopes that I could try rebooking by phone and get a refund of the $fee When I tried to do this I was transferred to three different representatives all of whom demonstrated poor mastery of the engish language The final representative offered to rebook my flight on the correct date for $more and refused to refund my original $fee This sort of business is not unusual in this world of systemized service Reps are slaves to computers, we are slaves to reps
cc: I have never been one to complain, But this is just unacceptable and unprofessional behavior An Honest mistake was made when purchasing a ticket through this company (***) I wanted to fly into Albany, Georgia, not ALbany, New York You see, my sister has Cancer and is being operated on August 1st, while this information in it's self is upsetting, but to be told that there is nothing you can do to help me and that I'm just out over $(when I had to borrow the money to begin with), and when asked if I could speak to a supervisor, I'm on hold for over hours and my flight has already taken off Then to be told that "my supervisor is unavailable", but they will call me back in 3-hoursUNACCEPTABLE!!!!!! It has now been hours and I have still no phone call.VERY UNPROFESSIONAL!!! And paying an extra $for a cancellation policy, (that apparently isn't any good) IF that cancellation policy is only good for same day booking IT SHOULD SAY JUST IN BOLD PRINT!!!!!!! (It's just another way to get your hard earned money!!!) I understand that the mistake may have been mine (due to being stressed out over my sister's situation) However, not being willing to work with me or let me speak to a supervisor is not acceptableSo now I am writing this to let you know that I am sending a copy of this notice to the *** *** *** and I will be posting all over *** *** suggesting that people not to use this web sight when trying to book flightsFor they are liable to be treated just this way!!!
Respectfully
*** * *** (Customer let down and feeling very mistreated)
On Oct4-went on Justfly.com and purchase airline tickets and insurance, total cost of $Traveling to Freeport, Bahamas on Nov and returning to Cleveland Ohio on Nov I received notification that the resort I was staying at would be closed Oct to Nov 18-2016, due to damages from Hurricane MatthewThat same day I called Justfly*** spoke to Glen on Oct 13-(***) and was told that they could not credit me my money that I needed to call insuranceThat same day I called CSA Travel Protection and spoke with *** *** and was giving a list of things I needed to submitVia certified mail and an additional $4.66, I sent all documentation I was told to sendCSA claim # *** *** * *** Nov 9, 2016, I received an email from Mr*** advising me "Since your trip cancellation was caused by an event that is not covered under this certificate, we are unable to provide benefits for your claimWe regret to inform
After purchasing flights that were supposed to be pm not am, I called them for the correction after noticing days laterI was almost definate that I had booked the 12pm flight but am human and could've made the mistakeI was on the phone for an hour with customer service trying to find a solution or alternative to this issueAsked to talk to a supervisor, and was told there probably wasnt anyone availableRepeatedly was put on hold and was treated terrible and the reps/supervisor were robotic and unsympathetic while reading from a scriptNo solution, only a $fee when my flights were only $I was very pleasant on the phone, they were very unwilling to help in any wayWill never use them again
In September my wife booked a flight on United Airlines to Sydney, Australia through justfly*** for a week cruiseWe were to leave from BWI airport on 11/28/On 11/14/2017, I developed a blood clot in my right leg and went to the ER at Winchester Medical Center in Winchester, VAwhere I was admittedAfter testing, they also discovered I had a Bilateral Pulmonary Embolism which is a clot in both my lungs and also discovered I had colon cancerI had surgery on 11/20/to remove a section of my colon.While a patient in the hospital, I was told by numerous medical professionals that if I boarded the plane I most likely would have die during the flightMy wife began cancelling our trip on 11/17/and was told there would be a $cancellation fee for our flightI think under these medical circumstances these fees are exorbitant and should be waived.,
I purchased an flight ticket on*** at 16:10pm on 05/18/2016, about and half hours later, I found a lower price on their website so I decided to call in and ask for a price difference refundHowever, after almost hours of talking to different representatives, they decided that they can't refund the price difference although they have a best price guarantee on their websiteSo I decided to cancel the flight and rebook itThen they want to charge me $fee for cancellation because they have a 4-hour window! The time I called in was within the hours window, but after one and half hour of talking to them, that window has passed! They try to slow down the process so I couldn't get the chance to ask for a refund in the first place! I tried to explain it to them but they don't care at all! Their ways of conducting business is seriously questionable!! Be ware!
Just cancelled a flight reservation to Managua NIcaragua due to the political unrest, people killed and US Embassy travel alertsI called TACA and was told cancellation is ok but with a $cancellation feeOk with me but I thought better to cancel with Justfly because that's where I made the original reservationFilled out the online cancellation request and Justfly showed the $cancel feeall good so farI hit the button - done but when I printed the cancellation fee was $I called Just fly as was told the additional $was a Justfly cancel fee in addition to the TACA airlines feesWhew--Pretty hefty when it was done all onlineThis is one company I will not be doing business with againI thought they were more honest
I purchase a ticket online and within seconds I realized I make an error in the middle nameI put my husband middle and last name in the box for the middle nameI called and ask to change it, to remove his last name from the middle name boxI was told that I would have to pay an additional dollars to cancel the reservationI think that business is looking to take advantage on their customers since they sell cheap airline ticket and people who are poorer will shop on their website
First and last time using JustFly*** Made reservation from SDF to MCO and ended up canceling due to AA canceling flight with no notice Got credit for outbound flight On 8-28-at 9:39am, was told that credit could be used on another flight until June Called back 8-28-at 4:to use credit to book roundtrip from SDF to EYW Transferred to Customer Service at 5:02pm While employee was checking on flight availability, got cut off at 5:20pm Called back at 5:24pm to try to book new flight again Was told they couldn't book roundtrip flight and pay difference...the rules and regulations state the credit could only be used for outbound flight since the credit was for an outbound flight Well needless to say, they scored $ Will never, ever use them again If this review could have a zero or negative, I would rate it at that
I have used JUSTFL*** MANY MANY TIMES, Never had an issue with them until my last/current purchaseWhen the price online says $that is all I have paid, nothing more, nothing lessThis last purchase it allowed me to pick my seat something that was new to me having used them many timesAnyways I pick my seats and check out at $372, minutes later I receive an email saying I was charged $I freaked out and called immediatelyThe gentleman who picked up told me I was charged for picking my seats but could be refunded easilyWe did that and I waited to be refundedTHAT NEVER HAPPENEDI called back and was told there was nothing they could do for meThey could only refund me the $they took on their end for A REQUESTED SEAT ASSIGNMENT, REQUESTED NOT EVEN A GUARANTEE SEATNOW it is up to AA to refund me the extra money charged for REQUESTING the seatAgain you would think since I have been such a constant and loyal customer they would happily refund me for the mistakeNOPE, THEY LOST A LOYAL CUSTOMER TODAYWILL NEVER RECOMMEND TO ANYONE
I was booking a flight using my debit card Everything was going great when suddenly I receive an email stating there was a problem with card I called my bank immediately and all charges went through without issue I then called JustFly I called the toll free number It said calls ahead of me up to 15mins Then 12mins, 3calls; mins, calls; 4mins, calls, 12mins, calls.....I was on hold for over 25mins! I then used a land line and called the direct number 10mins later I got through I was told because I used a debit card the transaction would not go through, yet nothing during the process said I couldn't use a debit card! I've had this before and an alert would let you know you need to use a credit card yet your service doesn't do that I was just sorry I will never use this service again and plan to immediately post my feelings online I don't usually tweet, but I will tonight!
I had to have emergency surgery and had complications after that surgery that prevented me from travelingI provided letters from the doctor and spoke with multiple agents, as well as submitted multiple health request forms for reimbursement and never received them
Justfly*** charged me more than I authorized when I booked a flight with themThey are advertising one amount to get people to book with them and then charging a different amountBecause the tickets are non-refundable they are saying that there is nothing that they can doMy dispute however is not with the tickets that I purchased, but the price that I purchased themIt seems that they have found a loophole that allows them to charge amounts that people do not authorize and then keep the money even if there is a disputeThis is blatant advertisement and theft
I purchased international airline tickets on justfly.com in January of I received confirmation stating that my flight was booked and that my tickets would be issuedLast week, while attempting to confirm my reservations on their website to *** ***, scheduled to depart on May 28, 2017, I was notified that my flight had been changedThe date had been moved up to depart on the prior day, being May 27, While it was difficult, I adjusted my schedule and planned for the inconvenienceI began receiving subsequent E-mails stating that I was to notify the company in regards to important information regarding my travelsAfter spending numerous hours on the phone I was told that my flight was again cancelled and they could not accommodate my dates for travelI was then told that it will be another week before my flight can be confirmed at all, which is a week before I am due to leave on vacationI find their business to be dishonest as they do not deliver what is promised, wh
Today is 07/I bought a ticket on line few minutes ago once I press confirmed I realize I misspelled my name by one letter I then called the the costumer service department and I was told that I have to pay $ dollar in other for them to correct change the one letter in my nameI requested to speak to supervisor so they left me on the phone for minutes waitingThis needs to be address
Hi I would like to know if there is some legal way to get my money back from a cancelation on this site (justfly.com) I booked a flight for september and cancel it after some issues with my daughter school schedule, they charge me fee per cancellation, offering me a credit back to use around USD, but seems that to use that credit I need to overpay another fee on any available optionCustomer service was not able to give me more options to not loose my money, wondering if I can proceed in a legal way to get my money back or at least be able to use the credit without their excesive fees, The cancellation policy is not clear in this sense, additionally I added a cancellation insurance, which seems to be uselessRegards, NahumP.SI'm a Spanish speaker, wondering if you can provide support in Spanish, if not possible it is ok to continue in English
We made a small typo on the name on the reservationWe called the airline, who told us that justfly*** would have to offer the name change with permission from the airlineWhen we spoke to the justfly***, whose call center seems to be located in Canada or the Philippines, we were met with extremely incompetent, unprofessional helpWe spent in total hours on the phone, and we were charged unauthorized fees which we were told were part of fixing the issueWe submitted a passport for proof of nameWhen we checked with the airline, there was no name change after daysWe had been told it would occur in hoursWe called customer service again, and we were greeted by ***, who spent hours with us on hold, supposedly calling the airlineHe was unable however to answer simple follquestions regarding what he asked the airline, and seemed to be misguided regarding what our requests wereIt sounded like he had not at all even spoke with them or attempted to call themHe kept
REFUND/FLIGHT RESCHEDULE (EXTRA CHARGE) POLICY'S ARE TO SAY IT IN A NICE WAY ARE NOT CUSTOMER ORIENTED AND SEEM TO BE OUTRAGEOUS
I purchased a flight on 11/29/(Booking Reference# ***)I received notice two weeks ago that justfly.com was changing my itinerary for my bookingI called to complain because the change makes me miss connecting flights that were booked separately from this reservationI was then told that they would cancel the reservation and "investigate" if they could get my money backThey said that would take daysI received two emails last week to call for an update only to be told that they never canceled the reservation and investigated the refundI was never told that they could change my flight without my approval or I would have never purchased the flight from them in the first placeThis company is such a scamI want all my money backI will never do business with this company againI also want to cancel and get a refund for Booking Reference# *** which was a part of my travel for this tripI now have to find an affordable flight for a trip that is less than
BUYER BEWARE! Do not use Justfly.com to book a travel reservation They are completely unethical in their business practices and there is absolutely no customer service My husband and myself had to cancel our trip to Nashville due to both of us being ill at the same time and under Doctor's orders not to travel Justfly.com said they could only give us site credit and not a full refund and the charge to do that would be $per person We refused to pay the $per perdom and the representative then told me that he would not cancel our reservation Long story short, we are having to file a claim with our travel insurance company to try to get reimbursed...all while being very ill
STAY AWAY FROM JUSTFLY.COM When I received my reservation it did not have the correct date I checked my browser history for the webpage I used to make the purchase to confirm that I had chosen the correct date of departure, but the confirmation email showed the departure exactly one week later When I tried to correct this, the system wanted $of the $dollars I spent on the original ticket In order to prevent the charge being posted to my credit card, I accepted the $fee in hopes that I could try rebooking by phone and get a refund of the $fee When I tried to do this I was transferred to three different representatives all of whom demonstrated poor mastery of the engish language The final representative offered to rebook my flight on the correct date for $more and refused to refund my original $fee This sort of business is not unusual in this world of systemized service Reps are slaves to computers, we are slaves to reps
cc: I have never been one to complain, But this is just unacceptable and unprofessional behavior An Honest mistake was made when purchasing a ticket through this company (***) I wanted to fly into Albany, Georgia, not ALbany, New York You see, my sister has Cancer and is being operated on August 1st, while this information in it's self is upsetting, but to be told that there is nothing you can do to help me and that I'm just out over $(when I had to borrow the money to begin with), and when asked if I could speak to a supervisor, I'm on hold for over hours and my flight has already taken off Then to be told that "my supervisor is unavailable", but they will call me back in 3-hoursUNACCEPTABLE!!!!!! It has now been hours and I have still no phone call.VERY UNPROFESSIONAL!!! And paying an extra $for a cancellation policy, (that apparently isn't any good) IF that cancellation policy is only good for same day booking IT SHOULD SAY JUST IN BOLD PRINT!!!!!!! (It's just another way to get your hard earned money!!!) I understand that the mistake may have been mine (due to being stressed out over my sister's situation) However, not being willing to work with me or let me speak to a supervisor is not acceptableSo now I am writing this to let you know that I am sending a copy of this notice to the *** *** *** and I will be posting all over *** *** suggesting that people not to use this web sight when trying to book flightsFor they are liable to be treated just this way!!!
Respectfully
*** * *** (Customer let down and feeling very mistreated)
On Oct4-went on Justfly.com and purchase airline tickets and insurance, total cost of $Traveling to Freeport, Bahamas on Nov and returning to Cleveland Ohio on Nov I received notification that the resort I was staying at would be closed Oct to Nov 18-2016, due to damages from Hurricane MatthewThat same day I called Justfly*** spoke to Glen on Oct 13-(***) and was told that they could not credit me my money that I needed to call insuranceThat same day I called CSA Travel Protection and spoke with *** *** and was giving a list of things I needed to submitVia certified mail and an additional $4.66, I sent all documentation I was told to sendCSA claim # *** *** * *** Nov 9, 2016, I received an email from Mr*** advising me "Since your trip cancellation was caused by an event that is not covered under this certificate, we are unable to provide benefits for your claimWe regret to inform