I have booked a flight with JustFly for about $There website was very misleading when it comes to cancel the flightIt was shown to me that my total flight cost was $539, cancellation fee is $300, and then an amount of around $in parenthesis, so I assumed that that will be my travel creditBut no, they charged me another $and gave me $travel credit that I can use for later for only the same flight destinations that I have booked beforeWhat's more rip off is that when you search for booking another flight with your travel credit on their website, the prices are at least $200/person more than the prices on different website or the airline websiteI have called them to undo my cancellation after I saw that I was charged $and was not deducted from my travel credit, which happened only 15mins ago, and they can't undo itThey also can't give me $travel credit, they have to charge an additional $to get me $travel creditI asked why and they cannot answe
After entering all my family's full names and birthdates, along with my credit card information to book a flight, when I clicked to "confirm," the price suddenly jumped $PER PASSENGER, which represented a 76% increase over the quoted price! This is completely advertising and unacceptable for any business! I now have serious concerns about my information being out there!
difference in the quote price as opposed to what I was actually chargedI purchase a ticket for $ US, and I was billed $ USWhen I tried to stop the purchase they block me computer, and I was unable to go back
I booked a flight from JustFly*** in January for a flight in JuneFlight dates were changed several times by Dynamic AirlinesI've requested a refund in January and was told funds will be refunded into my accountAfter several calls to Dynamic and Justfly I was told Dynamic returned funds to Justfly to refund my accountIts now August and I still don't have the funds refunded to my accountThis company should no longer be allowed to do business
JustFly.com showed me a low price for airfare but when I select the flights the price goes up considerablyThe pricing is so dynamic (i.eprices change by the second) that users are forced to hurry through their booking to get the price they saw listedI completed my booking and realized the website bait and switched my flight itinerary with one that is later in the day and that is not acceptableI called to get a resolution and was told I had to cancel my flight itinerary for $per person for a total of $for two peopleJustFly uses deceptive business practices to lure customers in using low prices and then charges a higher price blaming the dynamic pricing system of the airlinesThe website also switches around physical the orders of the fares displayed so that the first listing jumps down to the second listing and so forth thus tricking the customer into picking a different itinerary than expectedThe fare was booked less than minutes ago and when I called to ask abou
I purchased plane tickets on 5/5/totaling $for an international tripIn September I recieved notification that there was a change to the interaryI contacted justfly*** several times to find out the change only to be placed on hold for hours, to finally speak to several people to be told I would get a call backI contacted them on at least occassions to be told that a leg of our flight was cancelled by the airlineI never recieved call backs or emails as I was told I wouldI looked at the airline's website to find out that was untrueI needed to rebook both flights which ended up costing me an additional $in addition to what I already spentIn addition, I purchased trip insurance through them which covered nothing when I contacted them regarding what I was told were cancelled flightsI ended up rebooking flights on 10/13/through a different company and at a higher price than I paid in May
Justfly*** did not clearly articulate that they charge a $change fee when I booked the flight over the phoneAt no time during the call did the agent tell me that they charge an administrative change fee of $on top of any airline change feesI have a recording of the call where the agent just states "change fees apply." Most prudent individuals would believe that *AIRLINE* change fees applyNot travel agent
Poor customer service and misleading purchase informationI booked a flight that I was even certain to select “extended cancellation” due to the off chance that I would need to fly elsewhereI ended up not needing the ticket and called to ensure I could get a refund and was told that I was not eligible due to being ourside the hour windowI asked what the extended cancellation was that I paid extra for and was told that was only for hours after purchaseI was confused sinde that seemed to be the STANDARD cancellation policy and asked to speak to a manager and was placed on hold for a long period of timeThe manager advises me the same thingI ask if I will get some sort of a voucher to be able to use that credit at least and was told that I can only use my credit for travel from the same airport to the same destinationThis is rather insane to me! This ticket was going to be for a quick trip from somewhre I was being sent for work AND I may never be there again? Why can’t
My experience with this company was completely awful from start until finishFirst their site says you can make any changes for free within hours I tried to make a change within minutes and was told I could not and if I did I would have to pay a fee of one hundred plus dollars when I mentioned what their policy says online the manager told me it was Nothing he could doThe day before my flight my flight time changed (which I’m aware happens sometimes) when I called just fly to explain to them I was flying with my younger brother & we could not be separated they told me “well we sent you an email it’s your responsibility to to call us if you’re not happy with the change” no customers service just rude and nasty I spoke with an individual by the name of *** when I asked to speak with her manager she told me “they’re just going to tell you the same thing” she then told me it’ll be a moment before I speak with a manager following by putting me on hold for about three minutesShe then got back on the line and said no supervisor would be available for as they were all “busy on other important calls” I told her I didn’t mind waitingShe placed me on hold for one minute and then hung up the phoneNo one from the company called me back about my complaintI warn all don’t use their site Lucky for me I was able to contact the airline and explain to them what happened and a nice gentleman fixed my flight for meThe deals were much better going through the airline also when I found out after making a purchaseLesson learned This experience is from November
Originally I had arranged my trip to Turkey for the dates December 24, through January 2nd, (round trip) (JustFly***)However, my mother unexpectedly passed away on 12-21-2016)Therefore, I had to change my reservation urgently to December 22nd (departure date) in order to attend the funeralI talked the JustFlyrepresentative if the penalty fee of $could be waived because of death of immediate family member and I was told that I should send an email to JustFly with the death certificate upon completion of my tripI emailed the certificate as I was told upon completion of my tripI never heard anything since then
Business failed to adequately address customer's request for assistance in making changes to airline tickets during crisis experienced by customer resulting from health emergency
This website uses unacceptable practices of changing the price after a flight has been selected without warning I was purchasing a round trip flight and selected one advertised as $per ticket for two passengers I clicked the flight and was brought to the purchase page where I entered my passenger and payment info - the price of the purchase was also displayed When I was finished, I clicked "confirm" and received a pnotification that the flights had increased by $per ticket since I made my selection and I was given the option to proceed at the new price or to cancel my transactionI canceled and went back to the search page where the same flight was still advertised for the original price and tried again with the same result, including the pwarningNext, I selected a different flight that was advertised for $and clicked through to the page to enter my personal and payment info When the page loaded I saw that the price total was x $as I expected What I did not realize was that while I was filling in my information the price changed with no notice or warning to x $ I didn't bother to check again since the page hadn't reloaded, I hadn't changed any selection, and based on my prior experience I expected that if the price were to change that I would get a warning as I previously hadTherefore I clicked confirm and the purchase went throughI had to open the link in the email confirmation I received to even see the price that I had ultimately been charged - $more than I had expected or agreed toI immediately called customer service and after being passed off once, I was told that the best they could do for me was to offer me a *reduced* cancellation fee of $per ticket I told them that was unacceptable as I had essentially been conned into purchasing the more expensive ticketThey told me that they had a screenshot of the price I paid on the page where I hit confirm, so I was responsible for the purchaseI eventually accepted the $fee to cancel only to immediately find out that they "accidentally" charged $instead! (They ultimately adjusted that back to $50, but I literally asked the rep to confirm that it was $three times, so I don't believe it was an accident.)
I went back to explore the issue and it happened again and again You click on one of their flights and are brought to the purchase page which shows the price that you selected Then wait about 5-seconds and the price will change right before your eyes! It's an atrocious practice that I can't imagine is legalMeanwhile, even while I was on the phone disputing this with them, the flight was still being advertised for a cheaper price! They argue that flights change quickly and no price is guaranteed, but why does the price only update on the payment page and not the advertising page? They are therefore falsely advertising for a fare that they have no intention of chargingI will never use this business again under any circumstances
I have booked the flight from Washington Dulles Airport (IAD) to New Delhi International Airport (NDS) on May, The Booking reference number is 012-045-This booking is for June, The route was from Washington, DC(IAD) to Brussels (BRU) to Frankfurt (FRA) to DELHI (DEL)At the time of booking i.eon May, itself I called the Customer Cr of Justfly*** and asked the agent that I have Indian Passport and Valid US VisaIs there any other Transit Visa required or not, if yes, then I will not book this ticketHe replied that there is no Transit visa required for me to travel as I already have the Indian Passport and Valid US VisaTo re-confirm I again call on May, and asked the same questionI got the same reply that I am good to fly, I don't need any other visa to fly from US to India on same flightWhen I reached the Dulles Airport (IAD), Airlines authorities does not allow me to board the FlightAs per them I should have the transit vis
I went on their website to buy a ticket from New York to STLAfter filling out all information, I tried to make a paymentI used my Master CardI did that processThey issued and emailed a reservation to meBut, after minutes I received a notification from them on my email, mentioned the payment process could not be completed, and they ask me to repay the feeI did againThe same process happened to me, reservation and then notification about failure on paymentI tried again the payment process by my friends ' cards two times and again the same process happenedTherefore, I decided to leave this website and go through the united*** website directly to purchase the ticket because I had to do it urgently due to the cheap fareI succeed to purchase the ticket from united*** directlyThey issued the electronic ticket for meAfter three hours I received an email from justfy*** mentioning a ticket issuanceAnd they deduct a fee from my friend accountSo, at that time I ha
I was online looking for tickets to fly to the Midwest ( last month my friend pd $for these tickets)I saw a special going to Springfield mo for $round trip if booked before midnight, it was 7pm California timeAfter much talk about it not being available for I asked for a supervisor (I had read what the special said to the lady I was talking to when she put me on hold to get a supervisor.) while on hold I checked the computer again and that special was no longer thereThe supervisor came on and said it was not valid & that a round trip ticket was and then she started adding other pricesI told her to just cancel the reservation & don't use the card I was going to cancel due to all the hasslesI was then told there were no refunds but I could pay more $ and use the ticket later, I declinedI asked for a refund again & was denied again, & noticed the $ was already taken outI called my bank to dispute but they said they could start the process
Hello Revdex.com, I called Just Fly to cancel a flight after having bought extra cancellation insurance for $The man helping me asked for a CALL BACK number and after requesting my reservation number, asked other questions and spent several minutes on the phone with me then said I was within their hour cancellation policy and the refund was applicable and would go back to my credit cardThe call was disconnected a little abruptly but I felt everything had gone smoothlyAfter checking my credit card statement a few weeks later I noticed the money hadn't been refunded, I called Just Fly to ask whyThey told me the call had been dropped and because I hadn't called back the money was not refundedAnd now they could do nothing about itI asked why was I asked for my number and why didn't anybody use that number to call me backI was encouraged to file an e-mail complaint for Just Fly to go under investigationI never received a reply after sending that e-mail nor confirmation the
bought roundtrip tickets for people,paid for the travel insurance and eat selection,all to justfly***.Two days later, I realized one passengers name is wrongI was advised to cancel the flight involving the passengers,thus I have to pay a penalty of $per person and $rebooking feePaid a total dollars I was old my total refund will be in the next billing cycle of my Visa cardMy sister rebooked the flight,paid for the travel insurance and seat selectionWhen my Visa statement came, I noticed they have not refunded the travel insurance and seat selection for the canceled flightWhen I inquired why it was not refunded, I was told I did not cancel it on timeI argued that the flight was already canceled and we bought another r travel insurance for a different flight number but same people and same itinerary from same source,jutfly I must have talked to them 15x and was promised I will get a refund in days,then hours, hrs and then hourstoday I was
On 11/10/I booked a trip with Justfly they excepted itOn 11/11/I recieved an email saying my trip was canceled because of my credit cardI called my credit card company and they said they rejected the transaction because Justfly charged $Justfly canceled the trip but they never canceled with Frontier Airlines and Frontier charged my credit card for $I contacted Frontier and they said it was not canceled and I needed to talk to JustflyI told Justfly and they said they would take care of itI needed to book another trip, and regretably went thru Justfly again thinking they were going to talk to Frontier, they never did cancel themThru MANY phone calls to Justfly they said they would credit me back the $and that it would be done with in 1-billing CyclesIt's been more then 1-billing cycles and nothing has been credited backThe last phone call I made in Jan 12th they said I would see the credit with in a week and it hasn't happenedI want my $
I purchased travel tickets from Indianapolis, IN to San Jose Los Cabos on Friday, July 29, 2016, and this company did NOT provide the tickets that I chose onlineThis company provided airline tickets thru a completely difference airlinesI chose a flight leaving Indianapolis, IN at approximately 6:in the morning and flying thru Chicago, IL and arriving in San Juan Los Cabos at 12:50pm all on August 5, My return flight was on August 10, 2016, the flight I selected again was with United Airlines and I was given a different route with American AirlinesI could have lived with the return flightsHowever, the departing flights were for individuals and the alternate route provided by this company would have required all of us to spend the night in TX, which would have cost us hotel rooms and other expenses for the night and it would have cut into our vacation in Los Cabos for complete dayThis company wanted to argue me on every possibility for making changes to my flig
These guys are not willing to even cancel a flight for my wife who suffered a stroke and was placed on ventilatory life supportThey keep denying receiving the email I sent to the email they provided which is ***, Even thought I've sent them emails and verified spelling of the email with each repThey somehow know she was on life support but denied receiving any emails from usThis company needs to be shut down and stopped from robbing peopleWorst service ever
I have booked a flight with JustFly for about $There website was very misleading when it comes to cancel the flightIt was shown to me that my total flight cost was $539, cancellation fee is $300, and then an amount of around $in parenthesis, so I assumed that that will be my travel creditBut no, they charged me another $and gave me $travel credit that I can use for later for only the same flight destinations that I have booked beforeWhat's more rip off is that when you search for booking another flight with your travel credit on their website, the prices are at least $200/person more than the prices on different website or the airline websiteI have called them to undo my cancellation after I saw that I was charged $and was not deducted from my travel credit, which happened only 15mins ago, and they can't undo itThey also can't give me $travel credit, they have to charge an additional $to get me $travel creditI asked why and they cannot answe
After entering all my family's full names and birthdates, along with my credit card information to book a flight, when I clicked to "confirm," the price suddenly jumped $PER PASSENGER, which represented a 76% increase over the quoted price! This is completely advertising and unacceptable for any business! I now have serious concerns about my information being out there!
difference in the quote price as opposed to what I was actually chargedI purchase a ticket for $ US, and I was billed $ USWhen I tried to stop the purchase they block me computer, and I was unable to go back
I booked a flight from JustFly*** in January for a flight in JuneFlight dates were changed several times by Dynamic AirlinesI've requested a refund in January and was told funds will be refunded into my accountAfter several calls to Dynamic and Justfly I was told Dynamic returned funds to Justfly to refund my accountIts now August and I still don't have the funds refunded to my accountThis company should no longer be allowed to do business
JustFly.com showed me a low price for airfare but when I select the flights the price goes up considerablyThe pricing is so dynamic (i.eprices change by the second) that users are forced to hurry through their booking to get the price they saw listedI completed my booking and realized the website bait and switched my flight itinerary with one that is later in the day and that is not acceptableI called to get a resolution and was told I had to cancel my flight itinerary for $per person for a total of $for two peopleJustFly uses deceptive business practices to lure customers in using low prices and then charges a higher price blaming the dynamic pricing system of the airlinesThe website also switches around physical the orders of the fares displayed so that the first listing jumps down to the second listing and so forth thus tricking the customer into picking a different itinerary than expectedThe fare was booked less than minutes ago and when I called to ask abou
I purchased plane tickets on 5/5/totaling $for an international tripIn September I recieved notification that there was a change to the interaryI contacted justfly*** several times to find out the change only to be placed on hold for hours, to finally speak to several people to be told I would get a call backI contacted them on at least occassions to be told that a leg of our flight was cancelled by the airlineI never recieved call backs or emails as I was told I wouldI looked at the airline's website to find out that was untrueI needed to rebook both flights which ended up costing me an additional $in addition to what I already spentIn addition, I purchased trip insurance through them which covered nothing when I contacted them regarding what I was told were cancelled flightsI ended up rebooking flights on 10/13/through a different company and at a higher price than I paid in May
Justfly*** did not clearly articulate that they charge a $change fee when I booked the flight over the phoneAt no time during the call did the agent tell me that they charge an administrative change fee of $on top of any airline change feesI have a recording of the call where the agent just states "change fees apply." Most prudent individuals would believe that *AIRLINE* change fees applyNot travel agent
Poor customer service and misleading purchase informationI booked a flight that I was even certain to select “extended cancellation” due to the off chance that I would need to fly elsewhereI ended up not needing the ticket and called to ensure I could get a refund and was told that I was not eligible due to being ourside the hour windowI asked what the extended cancellation was that I paid extra for and was told that was only for hours after purchaseI was confused sinde that seemed to be the STANDARD cancellation policy and asked to speak to a manager and was placed on hold for a long period of timeThe manager advises me the same thingI ask if I will get some sort of a voucher to be able to use that credit at least and was told that I can only use my credit for travel from the same airport to the same destinationThis is rather insane to me! This ticket was going to be for a quick trip from somewhre I was being sent for work AND I may never be there again? Why can’t
My experience with this company was completely awful from start until finishFirst their site says you can make any changes for free within hours I tried to make a change within minutes and was told I could not and if I did I would have to pay a fee of one hundred plus dollars when I mentioned what their policy says online the manager told me it was Nothing he could doThe day before my flight my flight time changed (which I’m aware happens sometimes) when I called just fly to explain to them I was flying with my younger brother & we could not be separated they told me “well we sent you an email it’s your responsibility to to call us if you’re not happy with the change” no customers service just rude and nasty I spoke with an individual by the name of *** when I asked to speak with her manager she told me “they’re just going to tell you the same thing” she then told me it’ll be a moment before I speak with a manager following by putting me on hold for about three minutesShe then got back on the line and said no supervisor would be available for as they were all “busy on other important calls” I told her I didn’t mind waitingShe placed me on hold for one minute and then hung up the phoneNo one from the company called me back about my complaintI warn all don’t use their site Lucky for me I was able to contact the airline and explain to them what happened and a nice gentleman fixed my flight for meThe deals were much better going through the airline also when I found out after making a purchaseLesson learned This experience is from November
Originally I had arranged my trip to Turkey for the dates December 24, through January 2nd, (round trip) (JustFly***)However, my mother unexpectedly passed away on 12-21-2016)Therefore, I had to change my reservation urgently to December 22nd (departure date) in order to attend the funeralI talked the JustFlyrepresentative if the penalty fee of $could be waived because of death of immediate family member and I was told that I should send an email to JustFly with the death certificate upon completion of my tripI emailed the certificate as I was told upon completion of my tripI never heard anything since then
Business failed to adequately address customer's request for assistance in making changes to airline tickets during crisis experienced by customer resulting from health emergency
This website uses unacceptable practices of changing the price after a flight has been selected without warning I was purchasing a round trip flight and selected one advertised as $per ticket for two passengers I clicked the flight and was brought to the purchase page where I entered my passenger and payment info - the price of the purchase was also displayed When I was finished, I clicked "confirm" and received a pnotification that the flights had increased by $per ticket since I made my selection and I was given the option to proceed at the new price or to cancel my transactionI canceled and went back to the search page where the same flight was still advertised for the original price and tried again with the same result, including the pwarningNext, I selected a different flight that was advertised for $and clicked through to the page to enter my personal and payment info When the page loaded I saw that the price total was x $as I expected What I did not realize was that while I was filling in my information the price changed with no notice or warning to x $ I didn't bother to check again since the page hadn't reloaded, I hadn't changed any selection, and based on my prior experience I expected that if the price were to change that I would get a warning as I previously hadTherefore I clicked confirm and the purchase went throughI had to open the link in the email confirmation I received to even see the price that I had ultimately been charged - $more than I had expected or agreed toI immediately called customer service and after being passed off once, I was told that the best they could do for me was to offer me a *reduced* cancellation fee of $per ticket I told them that was unacceptable as I had essentially been conned into purchasing the more expensive ticketThey told me that they had a screenshot of the price I paid on the page where I hit confirm, so I was responsible for the purchaseI eventually accepted the $fee to cancel only to immediately find out that they "accidentally" charged $instead! (They ultimately adjusted that back to $50, but I literally asked the rep to confirm that it was $three times, so I don't believe it was an accident.)
I went back to explore the issue and it happened again and again You click on one of their flights and are brought to the purchase page which shows the price that you selected Then wait about 5-seconds and the price will change right before your eyes! It's an atrocious practice that I can't imagine is legalMeanwhile, even while I was on the phone disputing this with them, the flight was still being advertised for a cheaper price! They argue that flights change quickly and no price is guaranteed, but why does the price only update on the payment page and not the advertising page? They are therefore falsely advertising for a fare that they have no intention of chargingI will never use this business again under any circumstances
I have booked the flight from Washington Dulles Airport (IAD) to New Delhi International Airport (NDS) on May, The Booking reference number is 012-045-This booking is for June, The route was from Washington, DC(IAD) to Brussels (BRU) to Frankfurt (FRA) to DELHI (DEL)At the time of booking i.eon May, itself I called the Customer C
r of Justfly*** and asked the agent that I have Indian Passport and Valid US VisaIs there any other Transit Visa required or not, if yes, then I will not book this ticketHe replied that there is no Transit visa required for me to travel as I already have the Indian Passport and Valid US VisaTo re-confirm I again call on May, and asked the same questionI got the same reply that I am good to fly, I don't need any other visa to fly from US to India on same flightWhen I reached the Dulles Airport (IAD), Airlines authorities does not allow me to board the FlightAs per them I should have the transit vis
I went on their website to buy a ticket from New York to STLAfter filling out all information, I tried to make a paymentI used my Master CardI did that processThey issued and emailed a reservation to meBut, after minutes I received a notification from them on my email, mentioned the payment process could not be completed, and they ask me to repay the feeI did againThe same process happened to me, reservation and then notification about failure on paymentI tried again the payment process by my friends ' cards two times and again the same process happenedTherefore, I decided to leave this website and go through the united*** website directly to purchase the ticket because I had to do it urgently due to the cheap fareI succeed to purchase the ticket from united*** directlyThey issued the electronic ticket for meAfter three hours I received an email from justfy*** mentioning a ticket issuanceAnd they deduct a fee from my friend accountSo, at that time I ha
I was online looking for tickets to fly to the Midwest ( last month my friend pd $for these tickets)I saw a special going to Springfield mo for $round trip if booked before midnight, it was 7pm California timeAfter much talk about it not being available for I asked for a supervisor (I had read what the special said to the lady I was talking to when she put me on hold to get a supervisor.) while on hold I checked the computer again and that special was no longer thereThe supervisor came on and said it was not valid & that a round trip ticket was and then she started adding other pricesI told her to just cancel the reservation & don't use the card I was going to cancel due to all the hasslesI was then told there were no refunds but I could pay more $ and use the ticket later, I declinedI asked for a refund again & was denied again, & noticed the $ was already taken outI called my bank to dispute but they said they could start the process
Hello Revdex.com, I called Just Fly to cancel a flight after having bought extra cancellation insurance for $The man helping me asked for a CALL BACK number and after requesting my reservation number, asked other questions and spent several minutes on the phone with me then said I was within their hour cancellation policy and the refund was applicable and would go back to my credit cardThe call was disconnected a little abruptly but I felt everything had gone smoothlyAfter checking my credit card statement a few weeks later I noticed the money hadn't been refunded, I called Just Fly to ask whyThey told me the call had been dropped and because I hadn't called back the money was not refundedAnd now they could do nothing about itI asked why was I asked for my number and why didn't anybody use that number to call me backI was encouraged to file an e-mail complaint for Just Fly to go under investigationI never received a reply after sending that e-mail nor confirmation the
bought roundtrip tickets for people,paid for the travel insurance and eat selection,all to justfly***.Two days later, I realized one passengers name is wrongI was advised to cancel the flight involving the passengers,thus I have to pay a penalty of $per person and $rebooking feePaid a total dollars I was old my total refund will be in the next billing cycle of my Visa cardMy sister rebooked the flight,paid for the travel insurance and seat selectionWhen my Visa statement came, I noticed they have not refunded the travel insurance and seat selection for the canceled flightWhen I inquired why it was not refunded, I was told I did not cancel it on timeI argued that the flight was already canceled and we bought another r travel insurance for a different flight number but same people and same itinerary from same source,jutfly I must have talked to them 15x and was promised I will get a refund in days,then hours, hrs and then hourstoday I was
On 11/10/I booked a trip with Justfly they excepted itOn 11/11/I recieved an email saying my trip was canceled because of my credit cardI called my credit card company and they said they rejected the transaction because Justfly charged $Justfly canceled the trip but they never canceled with Frontier Airlines and Frontier charged my credit card for $I contacted Frontier and they said it was not canceled and I needed to talk to JustflyI told Justfly and they said they would take care of itI needed to book another trip, and regretably went thru Justfly again thinking they were going to talk to Frontier, they never did cancel themThru MANY phone calls to Justfly they said they would credit me back the $and that it would be done with in 1-billing CyclesIt's been more then 1-billing cycles and nothing has been credited backThe last phone call I made in Jan 12th they said I would see the credit with in a week and it hasn't happenedI want my $
I purchased travel tickets from Indianapolis, IN to San Jose Los Cabos on Friday, July 29, 2016, and this company did NOT provide the tickets that I chose onlineThis company provided airline tickets thru a completely difference airlinesI chose a flight leaving Indianapolis, IN at approximately 6:in the morning and flying thru Chicago, IL and arriving in San Juan Los Cabos at 12:50pm all on August 5, My return flight was on August 10, 2016, the flight I selected again was with United Airlines and I was given a different route with American AirlinesI could have lived with the return flightsHowever, the departing flights were for individuals and the alternate route provided by this company would have required all of us to spend the night in TX, which would have cost us hotel rooms and other expenses for the night and it would have cut into our vacation in Los Cabos for complete dayThis company wanted to argue me on every possibility for making changes to my flig
These guys are not willing to even cancel a flight for my wife who suffered a stroke and was placed on ventilatory life supportThey keep denying receiving the email I sent to the email they provided which is ***, Even thought I've sent them emails and verified spelling of the email with each repThey somehow know she was on life support but denied receiving any emails from usThis company needs to be shut down and stopped from robbing peopleWorst service ever