I called Justfly to make a reservation on sometime in AprilI spoke to the customer service representative onlineI the end of the reservation and after my credit card information has been given to the travel agent he said I will hear from them by email ASAPI did not hear from them in hours, therefore I placed another phone call to alart them that I have not received my booking ticketHe apologized and asked my to stay online why he review the reasonsHe said it was their error and he forwareded my ticketI noticed the following errors on the booking information: My last name was spelt wrongly as ***, My email address was not correct, It was written as ***I quickly called their attention to those errors within an hour, the agent I spoke to asked me to pay $to correct their errors, I thought that was mischievious, therefore I asked to speak to a Manager and he refused claimed their is NO manager but himHe later asked me to forward my SS card and ID
We purchase ailine tickets to Jackson Hole,WYHowever when we got to the airport the were to Jackson, mississippi! They refused to issue a refund or credit of any kindWe sat on the phone with them for over an hourThey refused to answer simple questions & kept putting us on holdWhen we asked for a supervisor, refused to let us speak to oneWe pais over $for our ticketsThey kept saying there was a $cancellation fee, so we'd be left with $voucher only to be used for the same destination! They ruined our vacation
On 06/19/My wife and I booked two flight through the company JustFly*** to Jamaica departing from FtLauderdale airport and arriving at Montego Bay for 08/31/The return flight from Montego Bay to FtLauderdale was supposed to return on 09/03/After booking and our credit card being charged, I realized that the dates that JustFly*** booked us for was both flying to Jamaica and returning to FtLauderdale on 09/03/We called the company to correct the issue and after an hour of back and forth with their "customer service" employees, we were transferred to their "customer service department" which was a voicemail for a air conditioning companyI have not been able to reach the company since and we were forced to purchase another flight to depart on the correct dateLiterally the worst company I have ever done business with and I will never do so again
I used justfly to schedule my flight from Los Angeles, CA LAX to Melbourne, Australia MELThey charged my card for more than they were advertising on my confirmation emailI tried to call and get it fixed but after being on hold for over an hour and they just keep telling you the same thing over and over...it wears you downTheir system challenges persistence and it worksIt is now over months before my flight and I need to cancel itWhen I called to cancel, I was told I would be charged $to refund the ticket and it would be 6-weeks before my refund would go throughMaybe that would fly in but its and we all now thats totally wrong to conduct business that wayI can understand a small service charge but $is outrageousI commented on their Facebook to see if I could get any further with them, they got my contact info and called my cell phone from no caller ID (which is usually spam) so I didn't answerMy mistakeThe voicemail seemed polite and like they w
Just cancelled a flight reservation to Managua NIcaragua due to the political unrest, people killed and US Embassy travel alertsI called TACA and was told cancellation is ok but with a $cancellation feeOk with me but I thought better to cancel with Justfly because that's where I made the original reservationFilled out the online cancellation request and Justfly showed the $cancel feeall good so farI hit the button - done but when I printed the cancellation fee was $I called Just fly as was told the additional $was a Justfly cancel fee in addition to the TACA airlines feesWhew--Pretty hefty when it was done all onlineThis is one company I will not be doing business with againI thought they were more honest
On February 19, I booked an airline ticket to Tonga on Air New Zealand via Justfly's website for me to teach as a volunteer for a monthSince the booking, my daughter has a scheduled surgery and, as her mother, I need to be here to care for herI have tried to alternately change and cancel my ticket without success but I cannot get straight answers out of this organizationAs background - on July 4th of this year I got the following email: Dear Customer, Your Justfly*** Reservation ** ***) requires immediate attentionPlease call our support department at *** and one of our Customer Support Agents will be happy to assist youKindly note that this is a time-sensitive matter, and failure to contact us may result in disruptions to your travel plansSincerely, The Justfly*** Team At that time the surgery was not scheduledI called this number many times trying to find out what was wrong, waiting on the line for hours! I used my house cordless phone and the
When I booked a flight through Justfly***, they clearly advertised "free hour cancellation of flight." I took a screenshot of the guarantee to make sureWhen I needed to cancel hours later and called, they denied this policy even though I sent them the screenshotThey originally wanted to charge me $dollars to cancel, and after insisting about their guarantee and screenshot, they dropped it down to $25, which I reluctantly accepted in order to end the call (I had been on hold for ~min), and because I wanted to make sure I wouldn't get charged for the full flight amount, which was in the thousandsThis is a clear case of advertisementI wish I would have googled them beforehand, since I just saw the Revdex.com filed a report about them:***
On 3/14/I purchased two tickets for Thailand thru Justly*** for the travel dates of 4/8/to 4/18/by Air China the next day after purchase I realized I had booked my ticket under *** *** *erez my full name and later realized my passport was under just *** *** my married nameThe easiest solution I thought was to call the airline and ask to have the last name *** removed from the ticketI called the airline and I was on hold for about minuted before the agent came back on the line and told me they would have to contact the airline to see if this change was possibleI was told they would call me back within 24hrsI never received a call back I called back days later to check on the status and I was informed that the airline only allowed a letter change and since it was a whole last name being changed they could not do thatI was told I would have to purchade a whole new ticket at the new price to make that changeI asked to speak to a manager and I was pu
I purchased a ticket via their website to travel from Portland, OR to Amsterdam, NL on September 12th, (*** *** ***) for $On reviewing the details of the flight I realized it was for the wrong day, so on September 13th, I called the JustFly*** customer service number to change the flightWhen on the phone with the representative, I asked about moving the flight to the other date and he said that ticket would cost $888.10, plus a $cancellation fee for the original ticketThey also said that they could not credit me the amount paid for the original ticket ($553.57) and that I would have to authorize a new purchase of $on my credit card and that the original $would be refunded in daysMy call was very frustrating and I decided the new ticket was too expensive so I asked to simply pay the $cancellation fee to cancel the original ticketDuring this call the representative was repeatedly insisting I sign the e-document authorizi
We bought tickets and cancelled tickets within hrsThey charged for each ticket saying airline is chargingAfter talking with airline, they said hrs cancellation is freei send the email twice about complainno aswer
Last year on 24th September 2017, I booked flight tickets for myself and my then years daughter from Minneapolis to Mumbai using Justfl***, flying through Air CanadaFor some reasons, I had to cancel our flights and that’s when the nightmarish experience startedWhen asked about cancellation fee, there was inconsistent information given to meOne agent mentioned dollars and when I called back I was told dollarsFinally after lot of arguments and discussion, the flights were cancelled for cancellation of dollarsNow I am trying to use my travel credit and their website would return me flight options after providing the intended dates of travelThe same search works if I do that from their home pageTried calling them and wait time was more than minutes and it stayed “more than minutes” for next minutesAfter minutes it changed to “upto minutes”After several attempts when the call was finally connected, it was routed from one group to another groupLast person I talked to told me that they cannot see the price so they have to reach out to airline and I need to call them after hoursWhen I mentioned that I can see the price, I was given some weird excuse that prices for a new booking and re-booking are differentMy dollars are stuck in travel credit with them and I am unable to use them even if I want to use themUnfortunately I read the complaints for Justfl*** only after booking my ticketsI am not sure if you can help me with getting my money back but I really hope that this email adds enough to already reported concerns by customer, for authorities to take some action against these money eaters!
Regards,
*** ***
I had purchased a ticket to go to Houston,TX for my cousins wedding in the end of julyShe was murdered in a robbery on June 28thI have spent hours on the phone trying to get assistance with getting my flight changedThey are telling me that I have to provide a death certificate it has been less than a week since her passing we don't have the documentation yet, you can not get a death certificate for two weeks to a month after someone has passed away! There employees were rude and didn't try and offer helpful solutions
Purchased plane tickets from ***Had to cancel a flight from Palm Springs to Seattle for myself, my wife and our daughter as the date was incorrectThey said I would have to rebook a new flight and they would issue a credit for the flight that was cancelledSo now I have $in travel credit sitting in my accountWhen I went to use it, they told me I couldn't rebook a new flight with them, I would have to use the credit through DeltaI called Delta and they said they need the voucher number associated with the cancelled flightI called JustFly back to get the voucher number and they keep giving me the number to a flight not associated with the cancelled flightThen they tell me the credit is with DeltaI've called JustFly multiple times and been on hold somewhere around 10+ hours this week, only to keep getting hung up on by inept agents who keep reassuring me they will contact Delta and speak to them directly and to please hold...and then they keep hanging up on me
We bought cancellation insurance with Justfly.com and when we cancelled we were charged a cancellation fee even though insurance promised to pay 100% of cancellation
On 1/16/16, I engaged a Qatar Air flight through Justfly and realized immediately that I had typed in the wrong return dateI spoke to a Justfly representative by phone and was told to schedule the correct flight and that the first reservation would be cancelledI was told that I would be charged for both flights and that the charge for the cancelled flight would be refunded to my visa card in about two weeksThis never happenedSeveral times since I have called Justfly and have been told each time by a representative that a $refund was authorized on 1/I was told to submit my visa card summary to show that I had not received the refundI have done this twiceDuring my last call, I told the Justfly representative that if I did not receive the refund within the next month, my next contact would be to the Revdex.comI have still not received it
advertising and promotionI selected a flight from their website from Bogota to Las Vegas for people at a price of $per personI went through the page flows and submitted payment and then a box popped up saying I had to pay more because it was no longer availableThe increase was significant so I went back to the search function to compare with other airlines as I was compromising on this flight's schedule in favor of the fareWhen I did so the same $price appeared but this time with the note that it was only "available by phone." I selected it and a phone number appearedI called and the agent quoted me an even higher priceHe stated the fare increasedI refreshed the web page while he was on the phone and it still offered me the phone in pricingI asked about this and the agent hung up on meRude and incredibly bad customer serviceBAIT AND SWITCH SCAMSCAM SCAM SCAM
In April a purchased tickets online with different departure days as six family members were traveling to Panama to spend the summerI was going with my youngest son from Jun 13-jun from Chicago to Panama and backThen my husband was going with my other kidsIn May after going to the doctor, I was diagnosed with breast cancerI contacted both Avianca and Justfly to cancel my trip as I was going to start my treatment right away, I was in stage so I could not travelObviously, the rest of the family was going to stay with me so I cancel the trip for all of usI had problems uploading documents so I contacted Avianca so they could help meI paid $per each ticketAvianca reimbursed me $for each but each ticket but they kept $because Justfly failed to report my cancellation as a medical reasonI did sent papers to both company documenting my diagnosis so Avianca had to knowAny ways, the problem got worst as Just fly also used my credit card information
justfly*** Booking number- *** jetblue flight number-DTOXHR Hello I had recently booked a flight with justfly***, worse decision madei booked a flight going to jamaica on Oct, however I had surgery done on Octand my doctors did not permit or approve me flying or strenuous activities while recoveringOn Octi called and cancelled my flight with justfly, I was charged with a cancellation fee and was informed by the customer service representative that I needed to submit proof of the medical reasons why I couldn't fly by physicians in order for me to receive I submitted the required documentations and called back to request my refund and was told that they cannot issue me a refund, however they can give me a credit of $the price of the original ticketI told them that that was not what the representative told me once I showed proof and it was a courtesy due to the fact of the medical reasonsI requested to speak to the manager and ask if I coul
Booked flights round trip to ireland, received confirmation and was charged approximately for each of two ticketsWe booked in ril, checked on reservation periodically and discivered on july 13, our return trip was gone except for the first leg from shannon to londonI called and they said they did not know what happenedI tried to work with them and the only bookings they could come up with included layovers of over plus hours all total! I told tnem not acceptable and wanted a refundThey stated they cannot do that and there would be feesI reminded them it was their fault this was happening and I did not try to make changesI filed a dispute with my credit card company which is in process
This is regarding two travel insurance policies that I purchased from CSA through JustFlyPhone *** *** *** Spoke with Jed at JustflySpoke with Dean at CSA Phone* *** *** ***CSA is the travel insurance provider that Justfly works withI asked the CSA Agent, Dean, to grant me a waiver and refund due to the fact that my travel dates are still over a month away from nowHe advised me to send an email to their exception team which I did on March 20, I have not received a response from themMany travel insurance providers allow you to cancel days before the start of your travelI am over a month away from my travel and have not claimed any amount against my policyI should be allowed to cancel this insurance policy because my travel agent was able to find a competitive rateJustfly is charging me $for coverage for May 13, and an additional charge of $for travel on April and 28, Chubb Travel on the other hand is charging only $for the e
I called Justfly to make a reservation on sometime in AprilI spoke to the customer service representative onlineI the end of the reservation and after my credit card information has been given to the travel agent he said I will hear from them by email ASAPI did not hear from them in hours, therefore I placed another phone call to alart them that I have not received my booking ticketHe apologized and asked my to stay online why he review the reasonsHe said it was their error and he forwareded my ticketI noticed the following errors on the booking information: My last name was spelt wrongly as ***, My email address was not correct, It was written as ***I quickly called their attention to those errors within an hour, the agent I spoke to asked me to pay $to correct their errors, I thought that was mischievious, therefore I asked to speak to a Manager and he refused claimed their is NO manager but himHe later asked me to forward my SS card and ID
We purchase ailine tickets to Jackson Hole,WYHowever when we got to the airport the were to Jackson, mississippi! They refused to issue a refund or credit of any kindWe sat on the phone with them for over an hourThey refused to answer simple questions & kept putting us on holdWhen we asked for a supervisor, refused to let us speak to oneWe pais over $for our ticketsThey kept saying there was a $cancellation fee, so we'd be left with $voucher only to be used for the same destination! They ruined our vacation
On 06/19/My wife and I booked two flight through the company JustFly*** to Jamaica departing from FtLauderdale airport and arriving at Montego Bay for 08/31/The return flight from Montego Bay to FtLauderdale was supposed to return on 09/03/After booking and our credit card being charged, I realized that the dates that JustFly*** booked us for was both flying to Jamaica and returning to FtLauderdale on 09/03/We called the company to correct the issue and after an hour of back and forth with their "customer service" employees, we were transferred to their "customer service department" which was a voicemail for a air conditioning companyI have not been able to reach the company since and we were forced to purchase another flight to depart on the correct dateLiterally the worst company I have ever done business with and I will never do so again
I used justfly to schedule my flight from Los Angeles, CA LAX to Melbourne, Australia MELThey charged my card for more than they were advertising on my confirmation emailI tried to call and get it fixed but after being on hold for over an hour and they just keep telling you the same thing over and over...it wears you downTheir system challenges persistence and it worksIt is now over months before my flight and I need to cancel itWhen I called to cancel, I was told I would be charged $to refund the ticket and it would be 6-weeks before my refund would go throughMaybe that would fly in but its and we all now thats totally wrong to conduct business that wayI can understand a small service charge but $is outrageousI commented on their Facebook to see if I could get any further with them, they got my contact info and called my cell phone from no caller ID (which is usually spam) so I didn't answerMy mistakeThe voicemail seemed polite and like they w
Just cancelled a flight reservation to Managua NIcaragua due to the political unrest, people killed and US Embassy travel alertsI called TACA and was told cancellation is ok but with a $cancellation feeOk with me but I thought better to cancel with Justfly because that's where I made the original reservationFilled out the online cancellation request and Justfly showed the $cancel feeall good so farI hit the button - done but when I printed the cancellation fee was $I called Just fly as was told the additional $was a Justfly cancel fee in addition to the TACA airlines feesWhew--Pretty hefty when it was done all onlineThis is one company I will not be doing business with againI thought they were more honest
On February 19, I booked an airline ticket to Tonga on Air New Zealand via Justfly's website for me to teach as a volunteer for a monthSince the booking, my daughter has a scheduled surgery and, as her mother, I need to be here to care for herI have tried to alternately change and cancel my ticket without success but I cannot get straight answers out of this organizationAs background - on July 4th of this year I got the following email: Dear Customer, Your Justfly*** Reservation ** ***) requires immediate attentionPlease call our support department at *** and one of our Customer Support Agents will be happy to assist youKindly note that this is a time-sensitive matter, and failure to contact us may result in disruptions to your travel plansSincerely, The Justfly*** Team At that time the surgery was not scheduledI called this number many times trying to find out what was wrong, waiting on the line for hours! I used my house cordless phone and the
When I booked a flight through Justfly***, they clearly advertised "free hour cancellation of flight." I took a screenshot of the guarantee to make sureWhen I needed to cancel hours later and called, they denied this policy even though I sent them the screenshotThey originally wanted to charge me $dollars to cancel, and after insisting about their guarantee and screenshot, they dropped it down to $25, which I reluctantly accepted in order to end the call (I had been on hold for ~min), and because I wanted to make sure I wouldn't get charged for the full flight amount, which was in the thousandsThis is a clear case of advertisementI wish I would have googled them beforehand, since I just saw the Revdex.com filed a report about them:***
On 3/14/I purchased two tickets for Thailand thru Justly*** for the travel dates of 4/8/to 4/18/by Air China the next day after purchase I realized I had booked my ticket under *** *** *erez my full name and later realized my passport was under just *** *** my married nameThe easiest solution I thought was to call the airline and ask to have the last name *** removed from the ticketI called the airline and I was on hold for about minuted before the agent came back on the line and told me they would have to contact the airline to see if this change was possibleI was told they would call me back within 24hrsI never received a call back I called back days later to check on the status and I was informed that the airline only allowed a letter change and since it was a whole last name being changed they could not do thatI was told I would have to purchade a whole new ticket at the new price to make that changeI asked to speak to a manager and I was pu
I purchased a ticket via their website to travel from Portland, OR to Amsterdam, NL on September 12th, (*** *** ***) for $On reviewing the details of the flight I realized it was for the wrong day, so on September 13th, I called the JustFly*** customer service number to change the flightWhen on the phone with the representative, I asked about moving the flight to the other date and he said that ticket would cost $888.10, plus a $cancellation fee for the original ticketThey also said that they could not credit me the amount paid for the original ticket ($553.57) and that I would have to authorize a new purchase of $on my credit card and that the original $would be refunded in daysMy call was very frustrating and I decided the new ticket was too expensive so I asked to simply pay the $cancellation fee to cancel the original ticketDuring this call the representative was repeatedly insisting I sign the e-document authorizi
We bought tickets and cancelled tickets within hrsThey charged for each ticket saying airline is chargingAfter talking with airline, they said hrs cancellation is freei send the email twice about complainno aswer
Last year on 24th September 2017, I booked flight tickets for myself and my then years daughter from Minneapolis to Mumbai using Justfl***, flying through Air CanadaFor some reasons, I had to cancel our flights and that’s when the nightmarish experience startedWhen asked about cancellation fee, there was inconsistent information given to meOne agent mentioned dollars and when I called back I was told dollarsFinally after lot of arguments and discussion, the flights were cancelled for cancellation of dollarsNow I am trying to use my travel credit and their website would return me flight options after providing the intended dates of travelThe same search works if I do that from their home pageTried calling them and wait time was more than minutes and it stayed “more than minutes” for next minutesAfter minutes it changed to “upto minutes”After several attempts when the call was finally connected, it was routed from one group to another groupLast person I talked to told me that they cannot see the price so they have to reach out to airline and I need to call them after hoursWhen I mentioned that I can see the price, I was given some weird excuse that prices for a new booking and re-booking are differentMy dollars are stuck in travel credit with them and I am unable to use them even if I want to use themUnfortunately I read the complaints for Justfl*** only after booking my ticketsI am not sure if you can help me with getting my money back but I really hope that this email adds enough to already reported concerns by customer, for authorities to take some action against these money eaters!
Regards,
*** ***
I had purchased a ticket to go to Houston,TX for my cousins wedding in the end of julyShe was murdered in a robbery on June 28thI have spent hours on the phone trying to get assistance with getting my flight changedThey are telling me that I have to provide a death certificate it has been less than a week since her passing we don't have the documentation yet, you can not get a death certificate for two weeks to a month after someone has passed away! There employees were rude and didn't try and offer helpful solutions
Purchased plane tickets from ***Had to cancel a flight from Palm Springs to Seattle for myself, my wife and our daughter as the date was incorrectThey said I would have to rebook a new flight and they would issue a credit for the flight that was cancelledSo now I have $in travel credit sitting in my accountWhen I went to use it, they told me I couldn't rebook a new flight with them, I would have to use the credit through DeltaI called Delta and they said they need the voucher number associated with the cancelled flightI called JustFly back to get the voucher number and they keep giving me the number to a flight not associated with the cancelled flightThen they tell me the credit is with DeltaI've called JustFly multiple times and been on hold somewhere around 10+ hours this week, only to keep getting hung up on by inept agents who keep reassuring me they will contact Delta and speak to them directly and to please hold...and then they keep hanging up on me
We bought cancellation insurance with Justfly.com and when we cancelled we were charged a cancellation fee even though insurance promised to pay 100% of cancellation
On 1/16/16, I engaged a Qatar Air flight through Justfly and realized immediately that I had typed in the wrong return dateI spoke to a Justfly representative by phone and was told to schedule the correct flight and that the first reservation would be cancelledI was told that I would be charged for both flights and that the charge for the cancelled flight would be refunded to my visa card in about two weeksThis never happenedSeveral times since I have called Justfly and have been told each time by a representative that a $refund was authorized on 1/I was told to submit my visa card summary to show that I had not received the refundI have done this twiceDuring my last call, I told the Justfly representative that if I did not receive the refund within the next month, my next contact would be to the Revdex.comI have still not received it
advertising and promotionI selected a flight from their website from Bogota to Las Vegas for people at a price of $per personI went through the page flows and submitted payment and then a box popped up saying I had to pay more because it was no longer availableThe increase was significant so I went back to the search function to compare with other airlines as I was compromising on this flight's schedule in favor of the fareWhen I did so the same $price appeared but this time with the note that it was only "available by phone." I selected it and a phone number appearedI called and the agent quoted me an even higher priceHe stated the fare increasedI refreshed the web page while he was on the phone and it still offered me the phone in pricingI asked about this and the agent hung up on meRude and incredibly bad customer serviceBAIT AND SWITCH SCAMSCAM SCAM SCAM
In April a purchased tickets online with different departure days as six family members were traveling to Panama to spend the summerI was going with my youngest son from Jun 13-jun from Chicago to Panama and backThen my husband was going with my other kidsIn May after going to the doctor, I was diagnosed with breast cancerI contacted both Avianca and Justfly to cancel my trip as I was going to start my treatment right away, I was in stage so I could not travelObviously, the rest of the family was going to stay with me so I cancel the trip for all of usI had problems uploading documents so I contacted Avianca so they could help meI paid $per each ticketAvianca reimbursed me $for each but each ticket but they kept $because Justfly failed to report my cancellation as a medical reasonI did sent papers to both company documenting my diagnosis so Avianca had to knowAny ways, the problem got worst as Just fly also used my credit card information
justfly*** Booking number- *** jetblue flight number-DTOXHR Hello I had recently booked a flight with justfly***, worse decision madei booked a flight going to jamaica on Oct, however I had surgery done on Octand my doctors did not permit or approve me flying or strenuous activities while recoveringOn Octi called and cancelled my flight with justfly, I was charged with a cancellation fee and was informed by the customer service representative that I needed to submit proof of the medical reasons why I couldn't fly by physicians in order for me to receive I submitted the required documentations and called back to request my refund and was told that they cannot issue me a refund, however they can give me a credit of $the price of the original ticketI told them that that was not what the representative told me once I showed proof and it was a courtesy due to the fact of the medical reasonsI requested to speak to the manager and ask if I coul
Booked flights round trip to ireland, received confirmation and was charged approximately for each of two ticketsWe booked in ril, checked on reservation periodically and discivered on july 13, our return trip was gone except for the first leg from shannon to londonI called and they said they did not know what happenedI tried to work with them and the only bookings they could come up with included layovers of over plus hours all total! I told tnem not acceptable and wanted a refundThey stated they cannot do that and there would be feesI reminded them it was their fault this was happening and I did not try to make changesI filed a dispute with my credit card company which is in process
This is regarding two travel insurance policies that I purchased from CSA through JustFlyPhone *** *** *** Spoke with Jed at JustflySpoke with Dean at CSA Phone* *** *** ***CSA is the travel insurance provider that Justfly works withI asked the CSA Agent, Dean, to grant me a waiver and refund due to the fact that my travel dates are still over a month away from nowHe advised me to send an email to their exception team which I did on March 20, I have not received a response from themMany travel insurance providers allow you to cancel days before the start of your travelI am over a month away from my travel and have not claimed any amount against my policyI should be allowed to cancel this insurance policy because my travel agent was able to find a competitive rateJustfly is charging me $for coverage for May 13, and an additional charge of $for travel on April and 28, Chubb Travel on the other hand is charging only $for the e