I purchased a ticket through JustFly*** website back in September for a trip that was taking place in NovemberI went on my trip with, but prior to my trip I had to remove someone from my reservation, A representative told me my refund would take 6-8wks and yet I still have not received my refundI spoke with a representative and she kept telling me to send her a copy of my bank statement as proof that I did not receive the moneyshe told me to email them at *** of course I didn't send them that informationThe representative kept telling me that's the only way to send my refund, and basically argued with me about itSo I want to know if Revdex.com can assist with me getting a refund or am I just out of luck?
On September 20th, I booked an outgoing flight to Denpansar Bali, Indonesia from San Francisco with Justfly***It was scheduled for November 19th with a short layover in Taipei on the 20th with a connecting flight on the 20th arriving in Bali on the 20thI received a email notification from JustFly*** that my Itinerary * *** has been changedThat change being that the connecting flight leaving Taipei on the 20th was cancelled and I was put on a connecting flight leaving Taipei on November 21st, I initially called Justfly.com on October 14th, at 6:to inquire about the possibility of a connecting flight from Taipei on November 20thThe customer service rep told me that' they were going to submit a request to the airlines and that takes 24-hours for a responseI was feeling uneasy about that phone call so I made consecutive calls on October 15th at 11:36pm, October 18th, 12:36am,( after the hour waiting period) October 19th, 8:10am and finally a cal
The website solicited business for providing a service to get assigned seats for a fee They collected the money up front At the time that seat assignment was permitted, you are directed to the airline's (Spirit Air) site, which required payment to Spirit When contacted regarding this issue, Justfly said they did not have an agreement with Spirit to be able to provide seat selection and that it was the fault of their website When I called to see what was they problem they said they knew about the issue and had no intention of correcting their website
When I called them to find out how to use my travel credit, the first rep I spoke to talked in circles and I swear he was intentionally trying to confuse meI asked for a supervisor who then explained that only one leg of my flight had been cancelled and that I could only use the travel credit if I payed an additional $in re-booking fees PER LEGWhen I told her that the website did not indicate this, she said that it clearly doesWHICH IT DIDN'TWhy would I agree to pay $to change the flight and for an additional $to re-book if I could simply just not show up to my flight and buy new tickets for less than $total?? Then, when she told me that the return portion of my ticket had not been cancelled, I told her not to touch it, and after being on the phone with them for one hour, she simply said "ok, thanks for calling justfly" and hung up on meNo resolution, wouldn't tell me how to use my travel credit, no concern whatsoever for providing any kind of solution or re-booking the flightSo now they have my $and I don't even get a travel credit unless I pay them an additional $to re-bookBuyers bewareGo somewhere else*And based on reviews on this site, it seems this scam is working for them, which means I'll be contacting my pals at the Revdex.com
My significant other and I are flying with Turkish Airlines soon and bought our tickets through a third party vendor (Justfly)We bought our tickets in January way before any of the recent violence that has been going on in TurkeyRecently, the U.Sgovernment issued a Turkey Travel Warning stating that U.Scitizens should avoid travel to Turkey due to increased threats from terrorist groupsTurkey also issued a State of Emergency for three monthsAfter speaking to a travel agent, they told me to get on a new flight as soon as possibleThe first step to this process was to call JustflyAfter speaking to three customer representatives at Justfly about this situation they were not supportive of giving us any kind of refundWhen trying to get in contact with a supervisor, the representative *** *** *** ***) told me someone would reach out to me in 6-hoursI have never dealt with this scenario before in waiting for a supervisor for hours but I went along with it and told him
I originally bought a ticket which I wanted to switched the dates backwardsThe agent told me the best solutions would be to cancel the flight and rebook it with cheaper pricingAfter I canceled the flightThe agent told me unfortunately those cheap flights are for first time customer not someone who has a cancelled flightI disputed that to my credit card company and for the money back and left a credit with Justfly.comI recently tried too book a flight using the credit I had, agent gave me a price different I should of $I paid the difference, hour later I get a call from Justfly.com saying that my conformation is on hold because I owe $Agent told me it was because of the Ticket Rules” and I should read about on the website (I figured it was fine print)I told them to go ahead and refund me the $because I’m not agreeing to pay for $After a week, I called again to use the creditI was giving the same price by the agent, I explained to her my previous encounter and she said “I guarantee the price of $is the only difference you need to pay to get your confirmationSo I booked it, an hour later I got an email by Justfly.com to call them back for immediately for my booking informationAfter about an hour later, talking to couple of agents when I finally spoke to the guy who had answersHe told me the same thing “you need to pay $because of your ticket rules” so this time I asked him “can I read this fine print ticket rules on website?” He said “no it’s not on website”I couldn’t read something they keep throwing around to get me to pay more, and hold my credit back from being usedAfter that I wanted to speak to the supervisor, who pretty much told me he couldn’t do anythingI asked him does the system their sales, and customer service department have are differentHe said no it’s the same systemI asked, why then am I gettijgndifferent information on the recorded lines? He said I don’t know but if you wana book with us you have to pay $I told them, I have never met a company that isn’t willing to do anything for their customerAnd I will never buy from themI will make sure people are aware how bad they are as a company
on about the April 2nd I purchased a ticket for my mother to visit me in Alaska from July 4th to July 18, the ticket cost $yesterday May 24, my mother calls me to tell me she must be in court in Orlando, Florida on July 19, her flight was supposed to leave Alaska July 18, arriving to Orlando Florida on July 19, So my mother asked me if I could change the flight, I called justfly.com customer service at ***
I purchased tickets through justly.com on August 11, Booking numbers are: 021-314-211, and 021-314-811.When I checked their website on August 18,the ticket prices had dropped significantly (By $100, $50)On their website, it says they offer free cancellation and price adjustmentsTherefore, I called the company on August 18, twice to see if they could provide me price adjustment as it says on their websiteThe customer service agents were extremely rude, and did not speak English wellFirst agent said, I will pay $cancellation fee, and get a credit for remaining balance, but to use the credit I am entitled to pay $which is more than the price I paid for the ticketI called again to see if I could actually be assistedThe second agent did not understand the meaning for "price adjustment"I had to explain the meaning of the wordHe kept on asking if I wanted to just cancel my flightI kept on repeating I am not asking for cancellation, that I only want pri
I booked flights back to Colorado for my grandmothers funeral right after I found out she had passed awayThe funeral was originally for january but had been changed to the later that dayI had called them hours after booking to see if we could change or cancel our flightsThey said that it would be a $charge per person to cancel(Our flight only cost us $170)After fighting with them and being on the phone for almost hours they wouldn't change our flights or cancel with no penaltywe will only be getting $back
I had bookedWith just fly*** last September months ahead for my husband and myself The booking with air China from 3/30/to 4/11/During the following months , I kept on receiving from air China and just fly .com but the day of my flight 3/30/Around 12:pm , I rechecked my email and I had to call airchina and the customer service said if we took the pm flight from JFK we would miss the connecting flight and had to stay in Beijing for days before we can get a connecting flight to Manila I called just fly*** and as usual all the customer reps areforeig basedI told reps that I was canceling the Friday flight and taking the Newark flight on 4/01/I had to keep calling for hrs as one rep said the jfk flight was cancelled and we were booked for the 4/01/He told me I will get the confirmation but didn’t get an email I immediately cAlled and asked for a supervisor - the first one hunged up the phone The next supervisor was more helpful as
This place is terrible and it is a massive scamI had to make changes to a flight and in total spent more than hours on the phone (80% of that time was spent on hold)I spoke to one person about the steps I would need to take to make the change and they gave me the informationI wrote it down and hung up to work out a few details but when I called back the person I spoke to this time gave me a completely different process with different informationSo going off of that information I hung up to work out some details and called backShockingly, I spoke to someone different who also told me something entirely differentAt this point, we decided we wanted to cancel our flights - call it a bad gut feeling but after dealing with this company we weren't comfortable leaving our travel arrangements to themSo I tried to cancel and was told about a cancellation policy that was completely different from the policy we read about when we booked our ticketsI was livid and asked to speak with the managerThe employee had a terrible attitude and told me that there wasn't a manager in the office at the moment - which I found hard to believeI said something like "so you're telling me there is not one manager or supervisor in the office who can help me right now? I find that very hard to believe." She immediately corrected herself and said "well there is one manager but they are the only manager here and are very busy so you will wait a long time to talk to them." I told her that was fine and to put me throughShe said okay very abruptly and supposedly put us through to the manager's queueBased on her reaction though I have a feeling that she just put us on hold and left us there because she didn't want us talking to a mangerWe were on hold for at least an hour before I finally decided to try somethingI had my friend stay on that phone and wait on hold while I called in again from a new phoneI was hoping to speak to someone different and immediately ask to speak directly with a manager - rather than go through the whole ordeal for the 6th time that dayThe guy who answered the phone this time was different and when I asked to speak to a manager he insisted on trying to help me firstI told him "no thank you, I've spoken to at least other people in your position already and I'm getting mixed messages, confusing answers and have gotten absolutely nowhereI need to speak with a manager." He told me that he'd put me through but that there would be a little bit of a wait (of course) so I told him that was fineI was on hold for about 15-minutes before the manager answered my second callThe original phone call I was on (the phone my friend was now waiting on hold for over an hour and a half to speak to the manager) was still on holdWhich seemed very strangeYou would think that if she had been on hold for an hour and a half and I had only been waiting for minutes the manager would have answered her call firstBut he didn'tWhich made me pretty sure that I was right in guessing that the girl I'd spoken to earlier had never actually put our call through to the managerFINALLY, after about hours I was speaking to a managerHe was not extremely helpful either but at least had the authority to make something happenI explained that we wanted to cancel our flightIt took some discussion and some explanation about our experience with their company so far but he finally got to the point where he agreed to help usHe said that he would cancel it and explained what money we would get backHe said that it would take 6-weeks for the refund to come throughWe had read on the Revdex.com website that they are very sketchy with refunds so I asked him to send me an email confirmation for each flight that was cancelledHe said that it would come through in 3-minutesI told him that wasn't acceptable and that I wasn't hanging up with him until I had an email in my inbox for both tickets that were cancelledThen things got weirdHe said "well our email isn't working right now so I can't send any emails out."
At this point I was extremely frustrated so I said something like "oh well how convenient for you." I told him that I wasn't hanging up until I had an email so he needed to figure something out because I didn't trust their companySuddenly he said "oh, the email is working again." ShockerHe ended up sending me an email with the cancellation but it had the WRONG CONFIRMATION NUMBERI think he was hoping I wouldn't notice but I learned not to trust this company about hours earlier so I was scrutinizing itWhen I pointed that out he said "oh, my mistake." He corrected them and send them to me againI scrutinized the email to make sure everything was rightHe reiterated that it would take 6-weeks for the refund to hit but I told him that since I had it in writing, that was okayI would follow up in weeks if I didn't have it by thenShockingly, the refund did drop about weeks after all of this happenedAnd it was for the right amountWe gave them hell so I'm sure that had something to do with itOverall, this was a terrible experience and I'm so glad that we didn't use the travel arrangements they made for usI've heard horror storiesI wish I had done more research before but I know better nowWe ended up getting a better flight deal going directly through an airline after this and had a great tripI will never use Just Fly or recommend it to anyoneIn fact, I will always strongly warn against it
Hi, I booked a ticket at Justfly.com for $USD at AM on 15th MarchAfter about hrs of ticket booking, I got a notification from my credit card that an additional charge of 79.90$ was placed on my card from JustflyI decided to cancel my booking and according to the booking rules, I should not have been charged any cancellation feeHowever, I checked online and was shocked to see that the cancellation fee was 150$! I called them and asked why I needed to pay a cancellation even though my ticket was booked less than hrs agoAfter multiple arguments, they reduced my cancellation fee to 50$I am complaining because this company is unethical and unreliable
hello all just got done with a flight booked by justfl*** and personaly will never use them again 1st got too air port check in try getting boarding passes and they cant be found do to wrong info of flight we were to go from R.U.D NCTO HOUSTON HOBBY TXinstead of going to hobby airport where we were supose to be we end up at bush inter airport for had no time to get fix as problems came at check in so take the flight end up hrs from where we needed to be trying figure out how to now get 3hrs further as land in tx I call the justfly.com let them know they missed things up get rude customer service from start then by end of convesation they say oh we will fix this then proceed to tell me they wanted another per ticket to make my flight home from the right airport as they messed up the booking to begain with .......I snapped words of advise agents baerly speak english and are just down right rude PLEASE FOLKS NEVER USE THIS COMPANY TO BOOK A FLIGHT
I booked a Westjet flight through Justfly and then needed to change it due to a death in the familyNot only did they not volunteer information about their bereavement policy- I had to drag it out of them- they charged me a $change fee (to Justfly and to Westjet) despite their policy being that the fee would be waivedWhen I protested I was told to submit verification of the death at which time the fees would be refundedI submitted verification by email and called back- no resultSent it again and another call- no resultCalled once more and insisted to have a confirmation email that this fee would be refunded - no resultThe fourth call revealed that the "verification process" hadn't even been startedI was then told that they can only refund my fee if the airline also agrees to refund theirs- patently UNTRUE, based on the information I was given at the time of booking the changeI asked to be transferred to a supervisorAfter several tries of explaining myself to the supervisor who seemed intent on not refunding my fee I finally succeededI was sent a complicated invoice which is more confusing than elucidating which is supposed to indicate that the charge has been refunded but I won't know for sure until business days has passedThis leaves me to fend for myself for the charge with Westjet and that's if it was even successful
Wow, where do I beginThe departure city of my flight was changed entirely after a flight I booked was cancelledI booked this through justfly and they never contacted me about the change, I just happened to see it on my own mere days before my international trip! I would have went to the wrong airport! When I called I received the new itinerary (the original flight was direct the new one was not) when I brought up feeling like I should receive a little compensation for the inconvenience and huge oversight the tables turnedThe supervisor kept saying “on this one, I am sorry” followed by claiming that the airline never notified them of the cancellation despite the first woman I spoke to about the new itinerary telling me the exact date on which they were notified by the airline of the cancelled flightI contacted the airline and they were quick to blame the agencyAlso when I mention compensation I mean, I would have been satisfied with a $Amex gift card or anything that said,
I had a flight booked seats with justfly departing from Charlotte NC on 9/14/Because of hurricane Florence we decided to cancel the flightI called justfly, and they said the charge $per seat to cancelI asked when I will receive the balance and they said I won't that I had to get that from Frontier AirlineI ended the call to call Frontier While I was on hold with frontier I got an email from justfly and my credit card companyof a $charge and I looked at my credit card and there was a charge of $I then looked at the justfly email and and it was a receipt of the cancelation for $and no credit for any remaining balanceI responded to that email and said I didn't cancelI then spoke with Frontier and they said my seats have not been canceledI then authorized frontier to cancel my seatsThey canceled my seats and gave me a credit for the full amount to be used within yearI called justfly and told them that I had canceled with Frontier and f
To Whom it May Concern, I got married following the purchase of my flight from JustFly (for my honeymoon), and required a name changeI have been extremely disappointed with the serviceAt this time, I have spent around hours on the phone with their support team (mostly on hold), and of my calls requesting a supervisor due to the incompetence of the operators, only once did I get through to a supervisorInitially, I was told over and over that a name change was impossible, despite providing evidence of the change (my passport and marriage certificate)I had also spoken with the airline, and from them I knew that a change could be done for a $fee, but I was warned that they'd been having issues with JustFly all year, and it would likely be a lengthy processFast forward many hours of being on the phone with them later, and I finally got someone to agree to make the changeThey then tell me they'll have to charge me another fee of $I finally agree to this (so I'm now
A return ticket from Chicago to Puerto Vallarta was purchased in September of The flight was purchased leaving March 26th to Mexico, and returning April 2ndto ChicagoThe flight had a stopover through Guadalajara on the way to Puerto Vallarta, and a stopover in Mexico City for the return ticketThe airline, Aeromexico, stopped serving the route Guadalajara to Puerto Vallarta, so Justfly changed the return ticket for a one way Mexico to ChicagoAfter numerous phone calls and numerous assurances that they would find an alternative to provide a return ticket similar to the originally purchased, they kept on sending one way-ticket confirmationsAt times their strategy was negating that such return ticket was purchased, others they have recognized the issue and assured it would be fixed in hThis issue has not been resolved since my first contacts with them in December
This guys are scammers I thought I was booking with the airlines,but ended up booking though them Just got my credit card bill with an extra $charge from them The need to be shut down!
Justfly.com purchased online ticket Toronto Denver, CO to EritreaAirline initiated flight cancellations on 05/and justfly.com couldn't find anything ther flight to return to Denver instead the referred me to the insurance company for a refundIn order to get a hold of a customer service to speak to, it takes anywhere from 2-hours on holdCustomer service representative or manager can not rectify the problemOne manager even promised to have changed the flight and when on hold while saving the information she hung up on meNow I am in the process of getting a refund from the insurance company but I had to purchase a ticket to return to Denver
I purchased a ticket through JustFly*** website back in September for a trip that was taking place in NovemberI went on my trip with, but prior to my trip I had to remove someone from my reservation, A representative told me my refund would take 6-8wks and yet I still have not received my refundI spoke with a representative and she kept telling me to send her a copy of my bank statement as proof that I did not receive the moneyshe told me to email them at *** of course I didn't send them that informationThe representative kept telling me that's the only way to send my refund, and basically argued with me about itSo I want to know if Revdex.com can assist with me getting a refund or am I just out of luck?
On September 20th, I booked an outgoing flight to Denpansar Bali, Indonesia from San Francisco with Justfly***It was scheduled for November 19th with a short layover in Taipei on the 20th with a connecting flight on the 20th arriving in Bali on the 20thI received a email notification from JustFly*** that my Itinerary * *** has been changedThat change being that the connecting flight leaving Taipei on the 20th was cancelled and I was put on a connecting flight leaving Taipei on November 21st, I initially called Justfly.com on October 14th, at 6:to inquire about the possibility of a connecting flight from Taipei on November 20thThe customer service rep told me that' they were going to submit a request to the airlines and that takes 24-hours for a responseI was feeling uneasy about that phone call so I made consecutive calls on October 15th at 11:36pm, October 18th, 12:36am,( after the hour waiting period) October 19th, 8:10am and finally a cal
The website solicited business for providing a service to get assigned seats for a fee They collected the money up front At the time that seat assignment was permitted, you are directed to the airline's (Spirit Air) site, which required payment to Spirit When contacted regarding this issue, Justfly said they did not have an agreement with Spirit to be able to provide seat selection and that it was the fault of their website When I called to see what was they problem they said they knew about the issue and had no intention of correcting their website
When I called them to find out how to use my travel credit, the first rep I spoke to talked in circles and I swear he was intentionally trying to confuse meI asked for a supervisor who then explained that only one leg of my flight had been cancelled and that I could only use the travel credit if I payed an additional $in re-booking fees PER LEGWhen I told her that the website did not indicate this, she said that it clearly doesWHICH IT DIDN'TWhy would I agree to pay $to change the flight and for an additional $to re-book if I could simply just not show up to my flight and buy new tickets for less than $total?? Then, when she told me that the return portion of my ticket had not been cancelled, I told her not to touch it, and after being on the phone with them for one hour, she simply said "ok, thanks for calling justfly" and hung up on meNo resolution, wouldn't tell me how to use my travel credit, no concern whatsoever for providing any kind of solution or re-booking the flightSo now they have my $and I don't even get a travel credit unless I pay them an additional $to re-bookBuyers bewareGo somewhere else*And based on reviews on this site, it seems this scam is working for them, which means I'll be contacting my pals at the Revdex.com
My significant other and I are flying with Turkish Airlines soon and bought our tickets through a third party vendor (Justfly)We bought our tickets in January way before any of the recent violence that has been going on in TurkeyRecently, the U.Sgovernment issued a Turkey Travel Warning stating that U.Scitizens should avoid travel to Turkey due to increased threats from terrorist groupsTurkey also issued a State of Emergency for three monthsAfter speaking to a travel agent, they told me to get on a new flight as soon as possibleThe first step to this process was to call JustflyAfter speaking to three customer representatives at Justfly about this situation they were not supportive of giving us any kind of refundWhen trying to get in contact with a supervisor, the representative *** *** *** ***) told me someone would reach out to me in 6-hoursI have never dealt with this scenario before in waiting for a supervisor for hours but I went along with it and told him
I originally bought a ticket which I wanted to switched the dates backwardsThe agent told me the best solutions would be to cancel the flight and rebook it with cheaper pricingAfter I canceled the flightThe agent told me unfortunately those cheap flights are for first time customer not someone who has a cancelled flightI disputed that to my credit card company and for the money back and left a credit with Justfly.comI recently tried too book a flight using the credit I had, agent gave me a price different I should of $I paid the difference, hour later I get a call from Justfly.com saying that my conformation is on hold because I owe $Agent told me it was because of the Ticket Rules” and I should read about on the website (I figured it was fine print)I told them to go ahead and refund me the $because I’m not agreeing to pay for $After a week, I called again to use the creditI was giving the same price by the agent, I explained to her my previous encounter and she said “I guarantee the price of $is the only difference you need to pay to get your confirmationSo I booked it, an hour later I got an email by Justfly.com to call them back for immediately for my booking informationAfter about an hour later, talking to couple of agents when I finally spoke to the guy who had answersHe told me the same thing “you need to pay $because of your ticket rules” so this time I asked him “can I read this fine print ticket rules on website?” He said “no it’s not on website”I couldn’t read something they keep throwing around to get me to pay more, and hold my credit back from being usedAfter that I wanted to speak to the supervisor, who pretty much told me he couldn’t do anythingI asked him does the system their sales, and customer service department have are differentHe said no it’s the same systemI asked, why then am I gettijgndifferent information on the recorded lines? He said I don’t know but if you wana book with us you have to pay $I told them, I have never met a company that isn’t willing to do anything for their customerAnd I will never buy from themI will make sure people are aware how bad they are as a company
on about the April 2nd I purchased a ticket for my mother to visit me in Alaska from July 4th to July 18, the ticket cost $yesterday May 24, my mother calls me to tell me she must be in court in Orlando, Florida on July 19, her flight was supposed to leave Alaska July 18, arriving to Orlando Florida on July 19, So my mother asked me if I could change the flight, I called justfly.com customer service at ***
I purchased tickets through justly.com on August 11, Booking numbers are: 021-314-211, and 021-314-811.When I checked their website on August 18,the ticket prices had dropped significantly (By $100, $50)On their website, it says they offer free cancellation and price adjustmentsTherefore, I called the company on August 18, twice to see if they could provide me price adjustment as it says on their websiteThe customer service agents were extremely rude, and did not speak English wellFirst agent said, I will pay $cancellation fee, and get a credit for remaining balance, but to use the credit I am entitled to pay $which is more than the price I paid for the ticketI called again to see if I could actually be assistedThe second agent did not understand the meaning for "price adjustment"I had to explain the meaning of the wordHe kept on asking if I wanted to just cancel my flightI kept on repeating I am not asking for cancellation, that I only want pri
I booked flights back to Colorado for my grandmothers funeral right after I found out she had passed awayThe funeral was originally for january but had been changed to the later that dayI had called them hours after booking to see if we could change or cancel our flightsThey said that it would be a $charge per person to cancel(Our flight only cost us $170)After fighting with them and being on the phone for almost hours they wouldn't change our flights or cancel with no penaltywe will only be getting $back
I had bookedWith just fly*** last September months ahead for my husband and myself The booking with air China from 3/30/to 4/11/During the following months , I kept on receiving from air China and just fly .com but the day of my flight 3/30/Around 12:pm , I rechecked my email and I had to call airchina and the customer service said if we took the pm flight from JFK we would miss the connecting flight and had to stay in Beijing for days before we can get a connecting flight to Manila I called just fly*** and as usual all the customer reps areforeig basedI told reps that I was canceling the Friday flight and taking the Newark flight on 4/01/I had to keep calling for hrs as one rep said the jfk flight was cancelled and we were booked for the 4/01/He told me I will get the confirmation but didn’t get an email I immediately cAlled and asked for a supervisor - the first one hunged up the phone The next supervisor was more helpful as
This place is terrible and it is a massive scamI had to make changes to a flight and in total spent more than hours on the phone (80% of that time was spent on hold)I spoke to one person about the steps I would need to take to make the change and they gave me the informationI wrote it down and hung up to work out a few details but when I called back the person I spoke to this time gave me a completely different process with different informationSo going off of that information I hung up to work out some details and called backShockingly, I spoke to someone different who also told me something entirely differentAt this point, we decided we wanted to cancel our flights - call it a bad gut feeling but after dealing with this company we weren't comfortable leaving our travel arrangements to themSo I tried to cancel and was told about a cancellation policy that was completely different from the policy we read about when we booked our ticketsI was livid and asked to speak with the managerThe employee had a terrible attitude and told me that there wasn't a manager in the office at the moment - which I found hard to believeI said something like "so you're telling me there is not one manager or supervisor in the office who can help me right now? I find that very hard to believe." She immediately corrected herself and said "well there is one manager but they are the only manager here and are very busy so you will wait a long time to talk to them." I told her that was fine and to put me throughShe said okay very abruptly and supposedly put us through to the manager's queueBased on her reaction though I have a feeling that she just put us on hold and left us there because she didn't want us talking to a mangerWe were on hold for at least an hour before I finally decided to try somethingI had my friend stay on that phone and wait on hold while I called in again from a new phoneI was hoping to speak to someone different and immediately ask to speak directly with a manager - rather than go through the whole ordeal for the 6th time that dayThe guy who answered the phone this time was different and when I asked to speak to a manager he insisted on trying to help me firstI told him "no thank you, I've spoken to at least other people in your position already and I'm getting mixed messages, confusing answers and have gotten absolutely nowhereI need to speak with a manager." He told me that he'd put me through but that there would be a little bit of a wait (of course) so I told him that was fineI was on hold for about 15-minutes before the manager answered my second callThe original phone call I was on (the phone my friend was now waiting on hold for over an hour and a half to speak to the manager) was still on holdWhich seemed very strangeYou would think that if she had been on hold for an hour and a half and I had only been waiting for minutes the manager would have answered her call firstBut he didn'tWhich made me pretty sure that I was right in guessing that the girl I'd spoken to earlier had never actually put our call through to the managerFINALLY, after about hours I was speaking to a managerHe was not extremely helpful either but at least had the authority to make something happenI explained that we wanted to cancel our flightIt took some discussion and some explanation about our experience with their company so far but he finally got to the point where he agreed to help usHe said that he would cancel it and explained what money we would get backHe said that it would take 6-weeks for the refund to come throughWe had read on the Revdex.com website that they are very sketchy with refunds so I asked him to send me an email confirmation for each flight that was cancelledHe said that it would come through in 3-minutesI told him that wasn't acceptable and that I wasn't hanging up with him until I had an email in my inbox for both tickets that were cancelledThen things got weirdHe said "well our email isn't working right now so I can't send any emails out."
At this point I was extremely frustrated so I said something like "oh well how convenient for you." I told him that I wasn't hanging up until I had an email so he needed to figure something out because I didn't trust their companySuddenly he said "oh, the email is working again." ShockerHe ended up sending me an email with the cancellation but it had the WRONG CONFIRMATION NUMBERI think he was hoping I wouldn't notice but I learned not to trust this company about hours earlier so I was scrutinizing itWhen I pointed that out he said "oh, my mistake." He corrected them and send them to me againI scrutinized the email to make sure everything was rightHe reiterated that it would take 6-weeks for the refund to hit but I told him that since I had it in writing, that was okayI would follow up in weeks if I didn't have it by thenShockingly, the refund did drop about weeks after all of this happenedAnd it was for the right amountWe gave them hell so I'm sure that had something to do with itOverall, this was a terrible experience and I'm so glad that we didn't use the travel arrangements they made for usI've heard horror storiesI wish I had done more research before but I know better nowWe ended up getting a better flight deal going directly through an airline after this and had a great tripI will never use Just Fly or recommend it to anyoneIn fact, I will always strongly warn against it
Hi, I booked a ticket at Justfly.com for $USD at AM on 15th MarchAfter about hrs of ticket booking, I got a notification from my credit card that an additional charge of 79.90$ was placed on my card from JustflyI decided to cancel my booking and according to the booking rules, I should not have been charged any cancellation feeHowever, I checked online and was shocked to see that the cancellation fee was 150$! I called them and asked why I needed to pay a cancellation even though my ticket was booked less than hrs agoAfter multiple arguments, they reduced my cancellation fee to 50$I am complaining because this company is unethical and unreliable
hello all just got done with a flight booked by justfl*** and personaly will never use them again 1st got too air port check in try getting boarding passes and they cant be found do to wrong info of flight we were to go from R.U.D NCTO HOUSTON HOBBY TXinstead of going to hobby airport where we were supose to be we end up at bush inter airport for had no time to get fix as problems came at check in so take the flight end up hrs from where we needed to be trying figure out how to now get 3hrs further as land in tx I call the justfly.com let them know they missed things up get rude customer service from start then by end of convesation they say oh we will fix this then proceed to tell me they wanted another per ticket to make my flight home from the right airport as they messed up the booking to begain with .......I snapped words of advise agents baerly speak english and are just down right rude PLEASE FOLKS NEVER USE THIS COMPANY TO BOOK A FLIGHT
I booked a Westjet flight through Justfly and then needed to change it due to a death in the familyNot only did they not volunteer information about their bereavement policy- I had to drag it out of them- they charged me a $change fee (to Justfly and to Westjet) despite their policy being that the fee would be waivedWhen I protested I was told to submit verification of the death at which time the fees would be refundedI submitted verification by email and called back- no resultSent it again and another call- no resultCalled once more and insisted to have a confirmation email that this fee would be refunded - no resultThe fourth call revealed that the "verification process" hadn't even been startedI was then told that they can only refund my fee if the airline also agrees to refund theirs- patently UNTRUE, based on the information I was given at the time of booking the changeI asked to be transferred to a supervisorAfter several tries of explaining myself to the supervisor who seemed intent on not refunding my fee I finally succeededI was sent a complicated invoice which is more confusing than elucidating which is supposed to indicate that the charge has been refunded but I won't know for sure until business days has passedThis leaves me to fend for myself for the charge with Westjet and that's if it was even successful
Wow, where do I beginThe departure city of my flight was changed entirely after a flight I booked was cancelledI booked this through justfly and they never contacted me about the change, I just happened to see it on my own mere days before my international trip! I would have went to the wrong airport! When I called I received the new itinerary (the original flight was direct the new one was not) when I brought up feeling like I should receive a little compensation for the inconvenience and huge oversight the tables turnedThe supervisor kept saying “on this one, I am sorry” followed by claiming that the airline never notified them of the cancellation despite the first woman I spoke to about the new itinerary telling me the exact date on which they were notified by the airline of the cancelled flightI contacted the airline and they were quick to blame the agencyAlso when I mention compensation I mean, I would have been satisfied with a $Amex gift card or anything that said,
I had a flight booked seats with justfly departing from Charlotte NC on 9/14/Because of hurricane Florence we decided to cancel the flightI called justfly, and they said the charge $per seat to cancelI asked when I will receive the balance and they said I won't that I had to get that from Frontier AirlineI ended the call to call Frontier While I was on hold with frontier I got an email from justfly and my credit card companyof a $charge and I looked at my credit card and there was a charge of $I then looked at the justfly email and and it was a receipt of the cancelation for $and no credit for any remaining balanceI responded to that email and said I didn't cancelI then spoke with Frontier and they said my seats have not been canceledI then authorized frontier to cancel my seatsThey canceled my seats and gave me a credit for the full amount to be used within yearI called justfly and told them that I had canceled with Frontier and f
To Whom it May Concern, I got married following the purchase of my flight from JustFly (for my honeymoon), and required a name changeI have been extremely disappointed with the serviceAt this time, I have spent around hours on the phone with their support team (mostly on hold), and of my calls requesting a supervisor due to the incompetence of the operators, only once did I get through to a supervisorInitially, I was told over and over that a name change was impossible, despite providing evidence of the change (my passport and marriage certificate)I had also spoken with the airline, and from them I knew that a change could be done for a $fee, but I was warned that they'd been having issues with JustFly all year, and it would likely be a lengthy processFast forward many hours of being on the phone with them later, and I finally got someone to agree to make the changeThey then tell me they'll have to charge me another fee of $I finally agree to this (so I'm now
A return ticket from Chicago to Puerto Vallarta was purchased in September of The flight was purchased leaving March 26th to Mexico, and returning April 2ndto ChicagoThe flight had a stopover through Guadalajara on the way to Puerto Vallarta, and a stopover in Mexico City for the return ticketThe airline, Aeromexico, stopped serving the route Guadalajara to Puerto Vallarta, so Justfly changed the return ticket for a one way Mexico to ChicagoAfter numerous phone calls and numerous assurances that they would find an alternative to provide a return ticket similar to the originally purchased, they kept on sending one way-ticket confirmationsAt times their strategy was negating that such return ticket was purchased, others they have recognized the issue and assured it would be fixed in hThis issue has not been resolved since my first contacts with them in December
This guys are scammers I thought I was booking with the airlines,but ended up booking though them Just got my credit card bill with an extra $charge from them The need to be shut down!
Justfly.com purchased online ticket Toronto Denver, CO to EritreaAirline initiated flight cancellations on 05/and justfly.com couldn't find anything ther flight to return to Denver instead the referred me to the insurance company for a refundIn order to get a hold of a customer service to speak to, it takes anywhere from 2-hours on holdCustomer service representative or manager can not rectify the problemOne manager even promised to have changed the flight and when on hold while saving the information she hung up on meNow I am in the process of getting a refund from the insurance company but I had to purchase a ticket to return to Denver