The email I sent to JustFly explains my scenarioThis is what I sent to*** today, 11/8/afternoon: "Hello - I was just on the phone with a JustFly representative named, ***.” She just hung up the phone on me without resolving my issueThis is the worst customer service I have ever experienced and not to mention it was filled with fraudulent and dubiously misleading statementsThe product I purchased (See below) on September 16, is no longer the same product today as result of Lebanon's Prime Minister having resigned from office on Saturday, November 4, Therefore, Beirut is now experiencing a high threat of civil warCountries have now advised their citizens to leave Lebanon as a resultGiven these circumstances, I request a FULL REFUND of my travel ticket as I must cancel my flight at no fault of my ownIf I pursue this flight it is a severe risk to my safety and your representative “***” kept implying that I keep my flight or risk feesHe
I purchased tickets for a vacation and we are unable to fly now, I called to cancel the flight, because I have insurance on the tickets, and they told me that they cannot cancel the ticketsAnd that I can't claim insurance until they email me a cancellation confirmation
They went around in circles about not being able to cancel this purchase, and after I already had lost my patience, they said "you can cancel, but it's $per person"
This company has the worse customer service, the hold time is over mins each time I've called
They have hidden charges for everythingBEWARE
Issue: Differences in the quoted price as opposed to what is actually charged on the consumer’s credit card after bookingOn 7/19/I purchased tickets to Australia from Justfly*** They sent me an email with booking confirmation for the tickets at a price of $Then I see a charge from JustFly.com in my credit card for $(including a $charge for seat reservations which they did not disclose anywhere), instead of $($1957.64+$27.90)I also checked with the airline and I had no seats assignedI called JustFly*** customer service and they credited back $to my credit card and cancelled the seat assignment (later I had to pay $to the airline for the same seats)They then asked for a screenshot of my credit card statement and after a number of emails and phone calls they sent me email that they will reimburse me $(the correct amount should have been $= $-$- $but I let it go) in business day to my paypal
I had paid for airline tickets through Justfly but I needed to cancel one persons flight due to a death in the familyI was aware that there would be a cancelation fee but what I wasn't aware of was the fact that they wouldn't let me use that money to purchase another flight right awayI had to pay for another flight right away and get a credit for the original ticketNot only was I dinged over $for cancelling when I go to use the credit I will be charged another $I did try to use the credit a week after the cancelation but I was on the phone for more than an hour and 1/and I feel I got the run aroundThey would say they can't give me a flight going in the opposite direction (what does this have to do with a credit) then after waiting another 1/hr they tell me I can't fly on the date I requested even though I could see on line that they had several flights open on that dateI had to hang up due to be exhaustion and frustrationI then made arrangements directly with an airlineNow a month later and I am trying to use that credit right now but I have been put on hold for minutes and somehow I doubt they are going to answer my callMy husband had the same experienceWe are out over $I WILL NEVER USE THIS COMPANY AGAIN
I purchased airline tickets from them traveling on Air Canada 6/4/The airline has changed the time of my flight and their policy is if they have a make a change to your flight you can make a change without feesBecause I purchased the tickets through justfly*** I have to make the change with themThey are refusing to do that without charging me the change fees
Last November my wife and I booked three round trip tickets (at $1,800) with a travel agency called Justfl*** for our family to go see our friends in Costa Rica Very suddenly (within the same day of purchasing flights) we had to reschedule our trip because our lodging accommodations changedSo we had to cancel our original tickets and book a different date...I realize cancelling tickets is already a risky business even when dealing directly with the airlines and most often you aren’t able to get a full refundHowever, Justfl*** assured us that if we pay an extra $“cancellation fee” they would give us an $1,credit which we could use to book a flight to Costa Rica anytime before Yesterday we called Justfl*** to redeem our $1,credit and book a flightMy wife was put on hold for an unusually long period of timeThen she was transferred to at least three different people, none of which could find any record of our creditFinally her call was dropped in mid-conversation after she expressed her concern that this seemed very much like a “scam”We are going to try again today to reach someone at Justfl*** who can in any way possible help book our flights to Costa Ricabut it certainly looks as though we were ultimately scammed for a grand total of over $2,
Used "Justfly" for the first time ever to book a domestic flight roundtrip and had a wonderful experience, everything went smoothSoon after booking, I decided to further into some reviews of this company and instantly got "worried" and "stressed out" due to the overwhelming number of negative experiencesHowever, despite the opposition I had a smooth experience all aroundHere are some key points I hope may help anyone worried and/or uncertain:
- Make sure you are in the system:
Go to the official airliner's website (Spirit, American, Delta, United, etc.) and enter your confirmation code and other info into their "Flight Status Checker Tool"Look over the information, check names, date, time, etcto ensure accuracyWhatever information shows on their site is what is in the systemIf you're extra cautious you can even call the airliner (which is typically a toll free number) and it will tell you the what is in the system- ALL flights are non-refundable:
If for any reason you are not able to make the flight and need to cancel, you will not receive a refundWhat is even more strange is they will charge you to cancel and get a refund! Doesn't sound much like a refund to meIf you aren't able to make the flight then just leave it be, the airliner won't wait around if you don't show up- Information / details must be precise:
If you accidentally entered the wrong name(s), date(s), or flight details then don't count on "Justfly" to fulfill it properlyThey will charge you to change anything and in which I've heard even when paid won't get updated within the airliner's / airports system (as if they never requested the change)
- Double check for any additional charges:
When you're booking your flight, keep an eye on that price and ensure it isn't going up significantlyAlso make sure to check your bank statements to ensure there isn't any extra chargesThis is just taking extra precautions- Extremely poor customer service:
Don't waste your time contacting "Justfly" via phone, you will wait a long time, get hung up on, or the representative will insist on some way of getting you to spend more moneyTo sum up JustflyThey are a greedy organization with several schemes to suck more money out of youHowever, their ticket prices are some of the most inexpensive, but is definitely a unreliable company when any problem arisesIf you did everything right on your part then you should be just fineHowever, if you want complete certainty and support with your flight just simply book from one of the airliner's official websiteRecommendation: Book from "Google Flights" or the airliner's official website
HorribleI was lied to twice by representatives of this companyWhen I realized that I had been lied to, I called in less than minutes to cancel my flightsI asked to speak to the supervisor, ***, Badge Number ***, who told me I would be charged this huge amount of money to cancel a flightHe said it was in their policy to do so, and yet, that policy was never read to me on the phone and that is how I made my reservation He refused to give me his supervisor's name and refused to accept any reasonable option that I provided him for a resolutionI felt like I was being held hostageAlso, had I booked the flight directly with the airlines in would have been considerably cheaperTruly a disgusting organizationAvoid at all cost
I bought three flights on October 24, with just.fly*** from San Francisco CA to Rosario-Argentina, and when I wanted to change the return date the company was systematically denied both online and by phone with shameful waiting, I canceled the flights, they charged me a fine and they told me that I had a credit of and when I wanted to use it, they tried to charge me again the flights with a promise of accreditation that will never come because they intend to charge me 7000, this is fraudWhen I canceled the reservation, they sent me an online message telling me that the credit is refundable, but this did not happenbecause when I wanted to use it, they charged me again dollars plus the three thousand that they have already charg
Purchased a round trip ticket from Orlando to Minsk BelarusCalled and booked directly with Justfly*** agent via phoneAfter booking flight, agent noted I would receive itinerary within hrsAfter not receiving iterinary after days, I called to find out what happenedNew agent verified email address which was incorrectThis after the original agent and I repeated and confirmed my email address at least timesNew agent sent iterinaryAfter reviewing iterinary, I noticed that the last leg of my return flight from Minsk was not the same flight the agent quoted me and that I had booked (was sold a flight from Washington DC at 5:pm on June 26th and arriving in Orlando Florida at 8:pmInstead, my iterinary showed me leaving Washington DC at 10:pm and arriving the next day at 12:am)I called back and proceeded to spent hour and minutes waiting and discussing the mistake with yet another new agentInitially they said I would have to pay a bunch of fees (over $
I booked a round-trip flight to Missouri from Florida through Just FlyUnfortunately, I had to cancel the flight,which cost $To cancel my flight, I called their customer service number and waited on hold for minutes (from other reviews I've read, minutes was a short time.) They charged me $and I accepted that priceThey also notified me that I'd receive a credit of $for my next flight, and I had to use it before May The next day I received an email stating that, in order to use my credit, I would have to book a flight on the exact same route, AND they are going to charge me $to use that creditThis company will charge you for anything and everything you doI refuse to pay $to use a $creditThere are plenty of other third party booking companies that will happily let you cancel your flight and give you a credit, free of chargeDo not use this company
In December I booked a flight via Just Fly from Richmond, VA to Phoenix, AZI based this choice on the price and the number of stops--which was oneSeveral months later, I received an Email from Just Fly stating my flight was changed and the number of stops was changed to The price should have been lowered because of the increase in stopsI cancelled the flight later and was told I had to pay $to each airline for cancelling the flight as well as pay $to Just FlyThe $was not taken out of my Just Fly credit, but I had to provide a credit card numberThis is wrongToday, 4/21, I called Just Fly to book a flight to from Richmond, VA to Portland, O and I learned that I had to use the same airlines as I booked earlier, even though I paid a $cancellation to each airlineThis is not fairI waited and waited for the July Fly person to find another flight using the same airlinesHe came up with flights costing $I'm retired and cannot pay this amountI saw
Beware- JustFly is not worth the deal you think you're getting! Horrible customer service! Called JulyFly number to inquire about a billing discrepancy between invoice total they provided via email at booking and what was actually charged to my credit cardMy call was bounced around and spoke to several agents who were each confused, unhelpful, and did not speak English very well; difficult to understand, and the agents would just disconnect the call, multiple times! Very frustratingApparently, JustFly only accepts emails for any billing issuesIn addition, when booking, the website contains hidden charges for seat selectionRegular seats, not upgraded extra leg room options, just the function of choosing your seats! This appeared as an extra charge after the fact on my credit cardThey refused to refund this fee after I asked for seat assignment to be removedThey claim the fee is non-refundable however, they never tell you it's an extra charge in the first place! Avoid Justfl*** and book direct with the airlines
Booked a flight with justfly*** The flight was moved to an earlier time and we were not notified; therefore, we missed our flightBecause we missed our flight we also missed our ride from our final destination to our homeWe rebooked our flight on our own, then we called just fly so that they could get us a car rental so we could get homeThey wouldn’t do it because it was “too minor of a problem” (even though on their site they offer this service.)
JustFly advertises "hour cancellation" but then charges you for cancelling it within hoursI cancelled one flight that was $and they charged me $for cancellationThis is deceptive advertisingThey should not advertise as "hr cancellation" when they charge for itother airlines who provide this policy do not charge when advertising it this wayThis company is very deceptive and should be put out of business
I purchased a ticket through *** I arrived right on time for my flight and they wouldnt let me through the ticket counter because they stated that my confirmation number through *** was invalidThey would not refund my money after many calls and hours on the phone them with them and stuck me sitting at they airport
I wish I could give star to this company as they are the worst agent to be allowed to operateI booked my flight from NYC JFK to Mumbai, IndiaThis is what happened with meBooked my flight for december travel a round trip, had to cancel my flight due to visa issue just two days before travel date for which website gave me credit points
Wanted to book my new flight in March using my credit points which is around $Bug in website is that they will give you option to book using credit points, however searching through that option never gives you any flight or loader icon keeps on loading foreverOption you are left is to call customer support and they do the same and tells us that there is no flight available for provided date, please give us another dateHowever searching for flight from main page (without using option of credit points) gives plenty of options
Support staffs gives one to another every time asking same details, in the end some one has capabilities to find option to book using credit points
they asks for extra $to book on top of my credit points even though flight ticket is $800-$Either they book it or not, their call always gets disconnected for which I again have to call back and follow the same processNext time for same flight fees gets increased and it goes to $Currently my credit points are stuck there as I can buy cheaper ticket from airlines rather paying $to just to use my credit points
My assumption is that, they are booking ticket in regular way and just never allows to use that points as it can be used for same route and same airlinesOne of the worst experience of my life, NEVER EVER VISIT JUST FLY WEBSITE
JustFly advertises "hour cancellation" but then charges you for cancelling it within hoursI cancelled one flight that was $and they charged me $for cancellationThis is deceptive advertisingThey should not advertise as "hr cancellation" when they charge for itother airlines who provide this policy do not charge when advertising it this wayThis company is very deceptive and should be put out of business
I booked and purchased a flight through Just Fly for a flight for my girl friend Ellen *** leaving Vancouver on Feb 3, and returning on Feb 10, She became very ill so we had to cancel the flightI contacted Just Fly and they said they would give me a credit for the flight if I paid them $ They send me an email stating that I have a credit of @ which could be applied towards a future flight valid until Jan 12, I contacted them to use the credit on a future flight and they said the credit was off their books and that I had to contact the airline Flair Air as they would have the creditI contacted them and they said I had to contact Just FlyI contacted again Just Fly talking to a different person and they said the same the same thingI have been going between the two companies with no satisfactionThe Just Fly booking number is 087-417-and the Flair air confirmation number is***I have their print out of their travel credit notice they s
my flight was canceled and this company told me the only thing that they can do is issue a refund which can take 6-8weeksi explained my flight is in a week in a half and I can afford to purchase additional tickets without the refund for the tickets that I have already orderedcustomer service said I should ask my friend or neighbor to lend me money in the mean time
The email I sent to JustFly explains my scenarioThis is what I sent to*** today, 11/8/afternoon: "Hello - I was just on the phone with a JustFly representative named, ***.” She just hung up the phone on me without resolving my issueThis is the worst customer service I have ever experienced and not to mention it was filled with fraudulent and dubiously misleading statementsThe product I purchased (See below) on September 16, is no longer the same product today as result of Lebanon's Prime Minister having resigned from office on Saturday, November 4, Therefore, Beirut is now experiencing a high threat of civil warCountries have now advised their citizens to leave Lebanon as a resultGiven these circumstances, I request a FULL REFUND of my travel ticket as I must cancel my flight at no fault of my ownIf I pursue this flight it is a severe risk to my safety and your representative “***” kept implying that I keep my flight or risk feesHe
I purchased tickets for a vacation and we are unable to fly now, I called to cancel the flight, because I have insurance on the tickets, and they told me that they cannot cancel the ticketsAnd that I can't claim insurance until they email me a cancellation confirmation
They went around in circles about not being able to cancel this purchase, and after I already had lost my patience, they said "you can cancel, but it's $per person"
This company has the worse customer service, the hold time is over mins each time I've called
They have hidden charges for everythingBEWARE
Issue: Differences in the quoted price as opposed to what is actually charged on the consumer’s credit card after bookingOn 7/19/I purchased tickets to Australia from Justfly*** They sent me an email with booking confirmation for the tickets at a price of $Then I see a charge from JustFly.com in my credit card for $(including a $charge for seat reservations which they did not disclose anywhere), instead of $($1957.64+$27.90)I also checked with the airline and I had no seats assignedI called JustFly*** customer service and they credited back $to my credit card and cancelled the seat assignment (later I had to pay $to the airline for the same seats)They then asked for a screenshot of my credit card statement and after a number of emails and phone calls they sent me email that they will reimburse me $(the correct amount should have been $= $-$- $but I let it go) in business day to my paypal
I had paid for airline tickets through Justfly but I needed to cancel one persons flight due to a death in the familyI was aware that there would be a cancelation fee but what I wasn't aware of was the fact that they wouldn't let me use that money to purchase another flight right awayI had to pay for another flight right away and get a credit for the original ticketNot only was I dinged over $for cancelling when I go to use the credit I will be charged another $I did try to use the credit a week after the cancelation but I was on the phone for more than an hour and 1/and I feel I got the run aroundThey would say they can't give me a flight going in the opposite direction (what does this have to do with a credit) then after waiting another 1/hr they tell me I can't fly on the date I requested even though I could see on line that they had several flights open on that dateI had to hang up due to be exhaustion and frustrationI then made arrangements directly with an airlineNow a month later and I am trying to use that credit right now but I have been put on hold for minutes and somehow I doubt they are going to answer my callMy husband had the same experienceWe are out over $I WILL NEVER USE THIS COMPANY AGAIN
I purchased airline tickets from them traveling on Air Canada 6/4/The airline has changed the time of my flight and their policy is if they have a make a change to your flight you can make a change without feesBecause I purchased the tickets through justfly*** I have to make the change with themThey are refusing to do that without charging me the change fees
Last November my wife and I booked three round trip tickets (at $1,800) with a travel agency called Justfl*** for our family to go see our friends in Costa Rica Very suddenly (within the same day of purchasing flights) we had to reschedule our trip because our lodging accommodations changedSo we had to cancel our original tickets and book a different date...I realize cancelling tickets is already a risky business even when dealing directly with the airlines and most often you aren’t able to get a full refundHowever, Justfl*** assured us that if we pay an extra $“cancellation fee” they would give us an $1,credit which we could use to book a flight to Costa Rica anytime before Yesterday we called Justfl*** to redeem our $1,credit and book a flightMy wife was put on hold for an unusually long period of timeThen she was transferred to at least three different people, none of which could find any record of our creditFinally her call was dropped in mid-conversation after she expressed her concern that this seemed very much like a “scam”We are going to try again today to reach someone at Justfl*** who can in any way possible help book our flights to Costa Ricabut it certainly looks as though we were ultimately scammed for a grand total of over $2,
Used "Justfly" for the first time ever to book a domestic flight roundtrip and had a wonderful experience, everything went smoothSoon after booking, I decided to further into some reviews of this company and instantly got "worried" and "stressed out" due to the overwhelming number of negative experiencesHowever, despite the opposition I had a smooth experience all aroundHere are some key points I hope may help anyone worried and/or uncertain:
- Make sure you are in the system:
Go to the official airliner's website (Spirit, American, Delta, United, etc.) and enter your confirmation code and other info into their "Flight Status Checker Tool"Look over the information, check names, date, time, etcto ensure accuracyWhatever information shows on their site is what is in the systemIf you're extra cautious you can even call the airliner (which is typically a toll free number) and it will tell you the what is in the system- ALL flights are non-refundable:
If for any reason you are not able to make the flight and need to cancel, you will not receive a refundWhat is even more strange is they will charge you to cancel and get a refund! Doesn't sound much like a refund to meIf you aren't able to make the flight then just leave it be, the airliner won't wait around if you don't show up- Information / details must be precise:
If you accidentally entered the wrong name(s), date(s), or flight details then don't count on "Justfly" to fulfill it properlyThey will charge you to change anything and in which I've heard even when paid won't get updated within the airliner's / airports system (as if they never requested the change)
- Double check for any additional charges:
When you're booking your flight, keep an eye on that price and ensure it isn't going up significantlyAlso make sure to check your bank statements to ensure there isn't any extra chargesThis is just taking extra precautions- Extremely poor customer service:
Don't waste your time contacting "Justfly" via phone, you will wait a long time, get hung up on, or the representative will insist on some way of getting you to spend more moneyTo sum up JustflyThey are a greedy organization with several schemes to suck more money out of youHowever, their ticket prices are some of the most inexpensive, but is definitely a unreliable company when any problem arisesIf you did everything right on your part then you should be just fineHowever, if you want complete certainty and support with your flight just simply book from one of the airliner's official websiteRecommendation: Book from "Google Flights" or the airliner's official website
HorribleI was lied to twice by representatives of this companyWhen I realized that I had been lied to, I called in less than minutes to cancel my flightsI asked to speak to the supervisor, ***, Badge Number ***, who told me I would be charged this huge amount of money to cancel a flightHe said it was in their policy to do so, and yet, that policy was never read to me on the phone and that is how I made my reservation He refused to give me his supervisor's name and refused to accept any reasonable option that I provided him for a resolutionI felt like I was being held hostageAlso, had I booked the flight directly with the airlines in would have been considerably cheaperTruly a disgusting organizationAvoid at all cost
I bought three flights on October 24, with just.fly*** from San Francisco CA to Rosario-Argentina, and when I wanted to change the return date the company was systematically denied both online and by phone with shameful waiting, I canceled the flights, they charged me a fine and they told me that I had a credit of and when I wanted to use it, they tried to charge me again the flights with a promise of accreditation that will never come because they intend to charge me 7000, this is fraudWhen I canceled the reservation, they sent me an online message telling me that the credit is refundable, but this did not happenbecause when I wanted to use it, they charged me again dollars plus the three thousand that they have already charg
Purchased a round trip ticket from Orlando to Minsk BelarusCalled and booked directly with Justfly*** agent via phoneAfter booking flight, agent noted I would receive itinerary within hrsAfter not receiving iterinary after days, I called to find out what happenedNew agent verified email address which was incorrectThis after the original agent and I repeated and confirmed my email address at least timesNew agent sent iterinaryAfter reviewing iterinary, I noticed that the last leg of my return flight from Minsk was not the same flight the agent quoted me and that I had booked (was sold a flight from Washington DC at 5:pm on June 26th and arriving in Orlando Florida at 8:pmInstead, my iterinary showed me leaving Washington DC at 10:pm and arriving the next day at 12:am)I called back and proceeded to spent hour and minutes waiting and discussing the mistake with yet another new agentInitially they said I would have to pay a bunch of fees (over $
I booked a round-trip flight to Missouri from Florida through Just FlyUnfortunately, I had to cancel the flight,which cost $To cancel my flight, I called their customer service number and waited on hold for minutes (from other reviews I've read, minutes was a short time.) They charged me $and I accepted that priceThey also notified me that I'd receive a credit of $for my next flight, and I had to use it before May The next day I received an email stating that, in order to use my credit, I would have to book a flight on the exact same route, AND they are going to charge me $to use that creditThis company will charge you for anything and everything you doI refuse to pay $to use a $creditThere are plenty of other third party booking companies that will happily let you cancel your flight and give you a credit, free of chargeDo not use this company
In December I booked a flight via Just Fly from Richmond, VA to Phoenix, AZI based this choice on the price and the number of stops--which was oneSeveral months later, I received an Email from Just Fly stating my flight was changed and the number of stops was changed to The price should have been lowered because of the increase in stopsI cancelled the flight later and was told I had to pay $to each airline for cancelling the flight as well as pay $to Just FlyThe $was not taken out of my Just Fly credit, but I had to provide a credit card numberThis is wrongToday, 4/21, I called Just Fly to book a flight to from Richmond, VA to Portland, O and I learned that I had to use the same airlines as I booked earlier, even though I paid a $cancellation to each airlineThis is not fairI waited and waited for the July Fly person to find another flight using the same airlinesHe came up with flights costing $I'm retired and cannot pay this amountI saw
Beware- JustFly is not worth the deal you think you're getting! Horrible customer service! Called JulyFly number to inquire about a billing discrepancy between invoice total they provided via email at booking and what was actually charged to my credit cardMy call was bounced around and spoke to several agents who were each confused, unhelpful, and did not speak English very well; difficult to understand, and the agents would just disconnect the call, multiple times! Very frustratingApparently, JustFly only accepts emails for any billing issuesIn addition, when booking, the website contains hidden charges for seat selectionRegular seats, not upgraded extra leg room options, just the function of choosing your seats! This appeared as an extra charge after the fact on my credit cardThey refused to refund this fee after I asked for seat assignment to be removedThey claim the fee is non-refundable however, they never tell you it's an extra charge in the first place! Avoid Justfl*** and book direct with the airlines
Booked a flight with justfly*** The flight was moved to an earlier time and we were not notified; therefore, we missed our flightBecause we missed our flight we also missed our ride from our final destination to our homeWe rebooked our flight on our own, then we called just fly so that they could get us a car rental so we could get homeThey wouldn’t do it because it was “too minor of a problem” (even though on their site they offer this service.)
JustFly advertises "hour cancellation" but then charges you for cancelling it within hoursI cancelled one flight that was $and they charged me $for cancellationThis is deceptive advertisingThey should not advertise as "hr cancellation" when they charge for itother airlines who provide this policy do not charge when advertising it this wayThis company is very deceptive and should be put out of business
I purchased a ticket through *** I arrived right on time for my flight and they wouldnt let me through the ticket counter because they stated that my confirmation number through *** was invalidThey would not refund my money after many calls and hours on the phone them with them and stuck me sitting at they airport
I wish I could give star to this company as they are the worst agent to be allowed to operateI booked my flight from NYC JFK to Mumbai, IndiaThis is what happened with meBooked my flight for december travel a round trip, had to cancel my flight due to visa issue just two days before travel date for which website gave me credit points
Wanted to book my new flight in March using my credit points which is around $Bug in website is that they will give you option to book using credit points, however searching through that option never gives you any flight or loader icon keeps on loading foreverOption you are left is to call customer support and they do the same and tells us that there is no flight available for provided date, please give us another dateHowever searching for flight from main page (without using option of credit points) gives plenty of options
Support staffs gives one to another every time asking same details, in the end some one has capabilities to find option to book using credit points
they asks for extra $to book on top of my credit points even though flight ticket is $800-$Either they book it or not, their call always gets disconnected for which I again have to call back and follow the same processNext time for same flight fees gets increased and it goes to $Currently my credit points are stuck there as I can buy cheaper ticket from airlines rather paying $to just to use my credit points
My assumption is that, they are booking ticket in regular way and just never allows to use that points as it can be used for same route and same airlinesOne of the worst experience of my life, NEVER EVER VISIT JUST FLY WEBSITE
JustFly advertises "hour cancellation" but then charges you for cancelling it within hoursI cancelled one flight that was $and they charged me $for cancellationThis is deceptive advertisingThey should not advertise as "hr cancellation" when they charge for itother airlines who provide this policy do not charge when advertising it this wayThis company is very deceptive and should be put out of business
I booked and purchased a flight through Just Fly for a flight for my girl friend Ellen *** leaving Vancouver on Feb 3, and returning on Feb 10, She became very ill so we had to cancel the flightI contacted Just Fly and they said they would give me a credit for the flight if I paid them $ They send me an email stating that I have a credit of @ which could be applied towards a future flight valid until Jan 12, I contacted them to use the credit on a future flight and they said the credit was off their books and that I had to contact the airline Flair Air as they would have the creditI contacted them and they said I had to contact Just FlyI contacted again Just Fly talking to a different person and they said the same the same thingI have been going between the two companies with no satisfactionThe Just Fly booking number is 087-417-and the Flair air confirmation number is***I have their print out of their travel credit notice they s
my flight was canceled and this company told me the only thing that they can do is issue a refund which can take 6-8weeksi explained my flight is in a week in a half and I can afford to purchase additional tickets without the refund for the tickets that I have already orderedcustomer service said I should ask my friend or neighbor to lend me money in the mean time