On the recommendation of a friend we booked two round trip tickets from Sacramento to BaltimoreAS we were talking to the justfly person the price doubled!! I began on line with a very reasonable price and would pay some extra so we could bring a bag on boardBy the time the gal finished we were paying much more and the additional cost was not considered as something to up our experienceWe cannot change or get a cancellation
Very disappointedthey said it's not them but the airlinesSadly I didn't check you site firsti see many complaintsDon't use JusflyIs there anything we can do? Our trip isn't until the 6th of March
This company charged my credit card twice without permission then wouldnt refnd me my money backTheir customer service is very rude and the supervisor I spoke with was nasty and refused to help me get the problem resolved, they dont listen and talk over youThey allso give names when you ask them for their name
This is the worst onine booking company for flights I have ever seen! Never ever use them!!! They billed my credit card four times in hours and when I called to complain they stated my card had declined itNopeFour pending charges that put my card over its limitThe man said he would fix it and send me an updated email concerning the chargesIn an hour I received an email cancelling my daughters flight! When I called to find out what the hell happened, I got an hour of run around, even after sending them screenshots of my four charges, and them saying my card declined them so what are they supposed to doWhen I confronted her about the screenshot showing the charges, she stated it was impossible because it was declinedShe hung up on me! Never ever ever use this companyI am thankful they screwed upI went directly to the airline and bought the tickets cheaper without the hassleOh, and if you need help, they speak broken English
We booked airline tickets and paid($2001.02) on october and cancel three days later oct Justfly charged $each ticket for modification fee.China airline charged $for each cancel feeJustfly keep the airline ticket refund tax and fee $each ticket(total $301.02)I contacted them time and they promised number times to corrected the refund amount but the never respondAirline penalty was $for each ticket Justfly charged $each ticket for modification fee.Why Justfly keep the $tax and fee the ticket never used?. my booking number Justfly Booking Number:***
Horrible company! I booked my ticket online and it was all wrong they stopped in Montreal without noting there would be a stop in MontrealIn Montreal they said I should have a visa which I didn’t Will never use and want compensation
Website says hours cancellation(False) Booked a flight from Atlanta to Tampa and backFlight confirmation had the wrong return date, it was not dates I enteredSo when I saw it I went back online to change it and received an additional $charge for a brand new ticketIt did not replace the original ticket which is what the website makes you believeCalled customer care which took minutes for someone to answer then was basically told by a script of their procedureSounds like they fine tune this response as it happens dailyThis was not customer care this was basically talking to a robotReached out to them through Facebook messenger as well and never heard back until the day I posted a negative reviewRead the pother reviews they all say the same thingNot sure why there has not been a class act lawsuit here
My wife and I booked tickets for our honeymoon to Japan through JustFlyOur flights were cancelled due to the blizzard that hit the north-east in mid-MarchWe called JustFly to see what they could do for us, but they said they could not get us another flight until days laterSince that meant our honeymoon would be 20% shorter, we asked them to cancel and refund the tickets, and we would book out of another airport that was functioningThey told us our refund would come in to weeksThis all occurred on 3/Fast forward to just shy of weeks and we still hadn't gotten our refundMy wife called them on 5/to see what was going on, and they told her that refunds can take a while, but that our refund was being processed and we would definitely see it by 5/5/came and went, and we still hadn't seen anythingI called them today and the representative said our refund was coming but that she would mark it as urgentI got a call back from JustFly a couple hours later, and
My in laws *** ** *** *** ** ***) purchased flights from Chicago to Australia through JustFly (booking ***) on Qantas Airlines (booking #***)since purchasing they have both been diagnosed with cancer and under gone surgery(double mastectomy) and are unable to travelI scanned to them a letter from Doctors and requested a full refundThey informed me they must charge a $500./ ticket cancellation fee ($1,000.) out of an elderly couples fundsI contacted Qantas and they cannot do anything since the ticket is through a agency, but stated had they been purchased directly through Qantas they would fully refund based on the situationI called Just Fly back and explained this to them but they still want to charge $1,The greed and arrogance of the agent and supervisor was appalling
I booked a flight through JustFly*** back in december As I had an event happening at the time of the flight I contacted the support line to see how much would cost to change the flight days for both passengersThey told me that there was a fee of $ per person, but if I cancelled the fee was just $ and was getting a credit of $ to book a flight for the same passengers, origin and destination and airlines, that could be used until December 14th The only thing I had to pay extra, was in case there was a difference on the airfareThen I ended the communication, searched for a new flight to make sure the rate was the same as I paid before and called back, to speak to another representative (Thursday 15th around 1:40pm CST) and reconfirm what the first person told me about the cancellationShe asked me for a few minutes and confirmed me that cancelling and rebooking was cheaper that changing dates, as it was $ per person against to $ per person, so a
Ordered tickets with themOn one of them, I found out the name was misspelled by one letterJust Fly is trying to charge me $to correct this spelling mistakeThey put me on hold, telling me it won't be more than minutesI was on the line for minutes without anyone coming back to address this issueI am cancelling my tickets!
I purchased airplane tickets through this agencyI was charged by selected carrier price for ticketsBut Justfly charged me $for "Other travel" When I contacted them about this charge I was told that they charged me for opportunity for seat selectionI was charged by airline for seat selection $per seat and during booking there was no indication that Justfly will charge me as well
I booked a flight through JustFly for my daughter and yr old baby The over all flight was Texas to Syracuse NY, with a hr layover in Newark, NJ The flight after 5hrs of layover was delayed times, then after the 6th hour cancelled They were not helped, could not get a rental carStranded with a baby We had to get someone ldrive over hours each direction to get them I am having no luck getting refunded for the cancelled flight and I paid for theTravel protection JustFly cannot help me at all I have been on the phone for over hours trying to get JustFly to reimburse and make good on the insurance I paid with no luck at allJust wasted hours and upset me more
Justfly cancels flights without notice Their automated customer service line is nonfunctional They are non-responsive to entries on multiple types of phones If the automated system is responsive, it takes minutes of going through the options before it’s possible to talk to a humanWhen traveling internationally phone rates are as high as $3/min One should not have to spend two hours calling at these rates to resolve issues that should not happen in the first place Human representatives, if ever reached, don't speak English well, can't problem solve, and offer scripted phrases If disconnected, they do not call back if you ask them to I offered two numbers to reach me and they did not call back on eitherMy sister and I are traveling with British Airways from Dhaka to Boston via Doha and London, operated by Qatar Airways from Dhaka to DohaIn Dhaka:
Check in at Dhaka airport at Qatar Airways (on behalf of British Airways) revealed that Justfly never booked the flight, even though I received confirmation booking via email After all the automated phone issues and disconnected calls from customer service, I never received a call back Instead, I received a text stating the following:
“Thank you for allowing me to assist you today! Please rest assured that I addressed all the concerns you shared with me– ***”
Our problem was NEVER resolvedAfter further phone calls, Justfly informed us that the flight was cancelled Yet I was standing in the check in line for the flight we needed to boardJustfly customer service did nothing on their end to book the flight immediately We were at risk of missing our flight if this was not done by the check in cut off time Qatar Airways representatives took a financial risk by manually booking us on the flight to Doha so we could make our connecting flightsJustfly most likely gave us a confirmation of our booking but did not actually book it with Qatar Airways Justfly received our payment without paying the airline for the flight According to the Qatar Airways representatives on the ground in Dhaka, this business scammed usIf the Qatar Airways representatives did not assist us out of their own goodwill, we would have been stranded in Dhaka missing the entirety of our journey back home We would have had to purchase new tickets the day-of-travel at exorbitant rates That is completely irresponsible of Justfly to take our money without guaranteeing us our flightsIn Doha:
We have a hour layoverBritish Airways sometimes offers hotel accommodations for layovers longer than hours No such accommodations were provided through Justfly according to the Qatar Airways representative in Doha I called Justfly customer service and actually got a person on the other end She advised me to pay for the hotel and offered us a reimbursement upon verification of our receipts Justfly would request the refund from British Airways I asked the Justfly representative to call British Airways before I paid out of pocket for a hotel, and asked her to call me back because she wanted to put me on hold on an international call She then said Justfly would know in hours if refund request would be approved This makes absolutely no sense because our layover is hours We needed immediate answers Justfly dodges their responsibility and exhausts the customer with offers that cannot be trusted We’re still in Doha and have to yet to receive a phone call backJustfly is acting recklessly They put customers’ schedules, finances, health and safety at risk Qatar Airways representatives jeopardized their positions to accommodate us on our flight to Doha despite Justfly’s negligence We are still mid-journey and apprehensive about what other issues may arise In the meantime, we are stranded at Doha Airport with no accommodation for hoursJustfly is a horrible company Do NOT book with them
I'd give stars if I couldI attempted to book a ticket from LAX to Bali with them as they claimed the best priceOf course half way through the booking the price magically went upIt was still somewhat competitive so I completed the booking (despite having to uncheck unwanted insurance several times)I got a confirmation email and thought everything was good to goWrongA few hours later I got an email that there was a problem with my credit cardI call my credit card - no issues, and note that there's a $1,charge for the ticketsI call justFly - they tell me nope it didn't go throughWe argue for a bit, they agree to re-run itTurns out there was a $charge from JustFly which didn't go through, and the $was from China AirlinesThey assure me that the charge is just a temporary authorization and will drop off after hoursOk, fine, so I think all is good nowNext evening, I get an alert from my credit card that my credit limit has been exceeded! Come to find out, there's additional charges for $from China Airlines
On top of all this, I can't get through to customer service - selecting the option for help with an existing reservation just gets you either a fax machine or hung up onI've seriously called them about dozen times trying to get throughFunny enough if you select option for ticket sales you get someone right awayI finally get to a manager who says he'll cancel the chargesI'm not taking any chances and also alerting my credit card to possible fraud
Avoid these guys like the plague!
Justfly.*** is a scam!!!! Extremely terrible experience with justfl*** for purchasing flight ticketI originally tried to find a flight through *** and in the list justfl*** showed the lowest priceAfter booking the ticket, 2-weeks later I got an email from justfl*** said that the reservation has something wrong and need to call them back but they didn't mention what's wrong in the emailThen I called back with long time holding, and suddenly a representative with severe accent told me that my first flight was cancelled by the Air China and justfl*** had helped me change the flight to another day and sent me an emailBut as they just changed the first flight that cannot connect to the original second flight in the "combo"So they not only changed the first flight without discussion with me but also ignored this obvious mistakeI would say either they were *** or liersThen I pointed out this mistake and asked them to find a totally new flight combo of another dateThey found one but told me that they needed to contact Air China to discuss the issue and needed hoursI said that's too long and told them I wanted full refund so I can book from other companiesThen they said they still need to contact Air China to get wavier code in order to process refund and need hours to get me backSo that's it! Then after even days they never call me back or send any emails about this refundAfter that I called them twice with the same issue, but different representatives answered my phone and seemed that they only knew my flight had issues but didn't know it's moving on to the refund processThey just wasted the time again and again and let me wait day after dayAfter I saw other complaints online, I realized that this is entirely a big lie and contact my credit card company to start investigation and retrieve my credit backDon't believe their *** that refund needs 6-weeksI guess that's the time they need to transfer your money out that the credit card company cannot reach them anymore! If the same thing happened to you and you failed to get your money back, I suggested that you call the police to help you out! Because that's what I am going to do if my credit card company failed to help me get money back! Oh, and *** and Air China, I don't know yet what you two have been involved with Justfl*** but I won't trust both of you two anymore either!
I purchased tickets (family) on 10/27/(one way from Seattle to Norfolk)Due to work constraints and family illness during the holidays, I had to change my flight arrangements to spend less time in Norfolk, VAI called to speak with an agent on the best option for changing my flightThe agent mentioned that if I exchanged my tickets for another flight, that I would have to pay a "change fee." The agent mentioned that the best thing to do would be to cancel the flights in exchange for a credit that could be used at a later dateIn order to assure the credit for future use, I was charged $a ticket for a total of $on November 3, It wasn't until months later that I tried to use my credit of $1,that I was told that I could only use the tickets for travel one way for the original destination, which seemed extremely odd to meWhen I called back at another time, I was then told that I could travel anywhere domestically, but there would be a $change fee, that I c
On July 5, I purchased airlines tickets from Justfly's website, within minutes I noticed the website had "auto filled" the wrong departure stateI immediately called Justfly and cancelled the reservationBy law I am allowed to cancel a purchased within hours and all money must be refunded (I cancelled within minutes.) Justfly charged me $and refuse to refund itJustfly does not have a customer service line, an email address or corporate office in which to report a complaint requesting a refundJustfly's representative refuse to let me speak to a manager regarding the issueI contacted Justfly via their ticket agent and demanded a refundJustfly refused to refund me the money stating "the ticket was not in my name but in my daughter's name," even though I had made and paid for the reservationJustfly's representative insisted my "daughter had to give her permission for me to act on her behalf" before Justfly would provide a refundThe representative gave me an e
My daughter was left stranded in Barcelona and I was forced to purchase a return flight home for her and her travel companionShe and her companion booked and had an itinerary confirmed for ROUND trip tickets from Boston to Barcelona booked in June 2017, seats assigned, payment receivedShe flew (British Airways/Aer Lingus) to Barcelona on the reservation on November 18th and was unable to check in to her return flightI called British Airways and JustFlyShe was stranded at the airport; penniliess on November 25thAfter four days on the phone, British Airways claims that they emailed a schedule change in July to JustFly and sought confirmation within hoursJustFly claims they never received the email of the schedule change and thus did not notify either my daughter or her travel companion(Return Flight reservation cancelled in July according to BA for lack of response from JustFly)Neither will take responsibilityShe flew to a foreign country and had (unknowingly no retu
I purchase tickets to flight from Ecuador to New York for my Sister her husband and son and When I type her Last name I put my mother last name instead my father last name, I called the company if will be able to change her name and since thay are type of agency they couln'd make change after puchase the ticketThey recommend to cancel the ticket just for my sisterthe point on this they offer no cancelation fee on her webside but when I called to resolve this issuethey said will keep dollars fee for cancellation and they will refund my money on bussiness day like every other company does, I wait for those day ahd still doesn't showe any money back to my account, after check my ballance I called for my refund and now they said that will take about to weeks for refund, I feel taht is too long for make a refundthis is my booket ticket ***
I booked my ticket through JustFly*** after finding them on the Skyscanner travel appI input my information correctly on their site and confirmed on a final confirmation pageThey have fields for First, Middle and Last nameI was notified that an agent would make the reservation within 24hrsWell more than 24hrs later I receive a confirmation, everything seems correctWhen I received a notice to chefor my flight it became clear they had passed my middle name along as my last name, so my ticket was issued in my first and middle nameI called the airline to try and correct and they indicated JustFly would need to make the correction, and that they would place a note on my reservation telling them how to make the correctionI called JustFly and got an agent who quickly (without looking at the note from the airline) told me that "Changing names" was not allowed on my ticket, that my ticket was non-refundable, and that I needed to purchase a new ticketI asked to speak to hi
On the recommendation of a friend we booked two round trip tickets from Sacramento to BaltimoreAS we were talking to the justfly person the price doubled!! I began on line with a very reasonable price and would pay some extra so we could bring a bag on boardBy the time the gal finished we were paying much more and the additional cost was not considered as something to up our experienceWe cannot change or get a cancellation
Very disappointedthey said it's not them but the airlinesSadly I didn't check you site firsti see many complaintsDon't use JusflyIs there anything we can do? Our trip isn't until the 6th of March
This company charged my credit card twice without permission then wouldnt refnd me my money backTheir customer service is very rude and the supervisor I spoke with was nasty and refused to help me get the problem resolved, they dont listen and talk over youThey allso give names when you ask them for their name
This is the worst onine booking company for flights I have ever seen! Never ever use them!!! They billed my credit card four times in hours and when I called to complain they stated my card had declined itNopeFour pending charges that put my card over its limitThe man said he would fix it and send me an updated email concerning the chargesIn an hour I received an email cancelling my daughters flight! When I called to find out what the hell happened, I got an hour of run around, even after sending them screenshots of my four charges, and them saying my card declined them so what are they supposed to doWhen I confronted her about the screenshot showing the charges, she stated it was impossible because it was declinedShe hung up on me! Never ever ever use this companyI am thankful they screwed upI went directly to the airline and bought the tickets cheaper without the hassleOh, and if you need help, they speak broken English
We booked airline tickets and paid($2001.02) on october and cancel three days later oct Justfly charged $each ticket for modification fee.China airline charged $for each cancel feeJustfly keep the airline ticket refund tax and fee $each ticket(total $301.02)I contacted them time and they promised number times to corrected the refund amount but the never respondAirline penalty was $for each ticket Justfly charged $each ticket for modification fee.Why Justfly keep the $tax and fee the ticket never used?. my booking number Justfly Booking Number:***
Horrible company! I booked my ticket online and it was all wrong they stopped in Montreal without noting there would be a stop in MontrealIn Montreal they said I should have a visa which I didn’t Will never use and want compensation
Website says hours cancellation(False) Booked a flight from Atlanta to Tampa and backFlight confirmation had the wrong return date, it was not dates I enteredSo when I saw it I went back online to change it and received an additional $charge for a brand new ticketIt did not replace the original ticket which is what the website makes you believeCalled customer care which took minutes for someone to answer then was basically told by a script of their procedureSounds like they fine tune this response as it happens dailyThis was not customer care this was basically talking to a robotReached out to them through Facebook messenger as well and never heard back until the day I posted a negative reviewRead the pother reviews they all say the same thingNot sure why there has not been a class act lawsuit here
My wife and I booked tickets for our honeymoon to Japan through JustFlyOur flights were cancelled due to the blizzard that hit the north-east in mid-MarchWe called JustFly to see what they could do for us, but they said they could not get us another flight until days laterSince that meant our honeymoon would be 20% shorter, we asked them to cancel and refund the tickets, and we would book out of another airport that was functioningThey told us our refund would come in to weeksThis all occurred on 3/Fast forward to just shy of weeks and we still hadn't gotten our refundMy wife called them on 5/to see what was going on, and they told her that refunds can take a while, but that our refund was being processed and we would definitely see it by 5/5/came and went, and we still hadn't seen anythingI called them today and the representative said our refund was coming but that she would mark it as urgentI got a call back from JustFly a couple hours later, and
My in laws *** ** *** *** ** ***) purchased flights from Chicago to Australia through JustFly (booking ***) on Qantas Airlines (booking #***)since purchasing they have both been diagnosed with cancer and under gone surgery(double mastectomy) and are unable to travelI scanned to them a letter from Doctors and requested a full refundThey informed me they must charge a $500./ ticket cancellation fee ($1,000.) out of an elderly couples fundsI contacted Qantas and they cannot do anything since the ticket is through a agency, but stated had they been purchased directly through Qantas they would fully refund based on the situationI called Just Fly back and explained this to them but they still want to charge $1,The greed and arrogance of the agent and supervisor was appalling
I booked a flight through JustFly*** back in december As I had an event happening at the time of the flight I contacted the support line to see how much would cost to change the flight days for both passengersThey told me that there was a fee of $ per person, but if I cancelled the fee was just $ and was getting a credit of $ to book a flight for the same passengers, origin and destination and airlines, that could be used until December 14th The only thing I had to pay extra, was in case there was a difference on the airfareThen I ended the communication, searched for a new flight to make sure the rate was the same as I paid before and called back, to speak to another representative (Thursday 15th around 1:40pm CST) and reconfirm what the first person told me about the cancellationShe asked me for a few minutes and confirmed me that cancelling and rebooking was cheaper that changing dates, as it was $ per person against to $ per person, so a
Ordered tickets with themOn one of them, I found out the name was misspelled by one letterJust Fly is trying to charge me $to correct this spelling mistakeThey put me on hold, telling me it won't be more than minutesI was on the line for minutes without anyone coming back to address this issueI am cancelling my tickets!
I purchased airplane tickets through this agencyI was charged by selected carrier price for ticketsBut Justfly charged me $for "Other travel" When I contacted them about this charge I was told that they charged me for opportunity for seat selectionI was charged by airline for seat selection $per seat and during booking there was no indication that Justfly will charge me as well
I booked a flight through JustFly for my daughter and yr old baby The over all flight was Texas to Syracuse NY, with a hr layover in Newark, NJ The flight after 5hrs of layover was delayed times, then after the 6th hour cancelled They were not helped, could not get a rental carStranded with a baby We had to get someone ldrive over hours each direction to get them I am having no luck getting refunded for the cancelled flight and I paid for theTravel protection JustFly cannot help me at all I have been on the phone for over hours trying to get JustFly to reimburse and make good on the insurance I paid with no luck at allJust wasted hours and upset me more
Justfly cancels flights without notice Their automated customer service line is nonfunctional They are non-responsive to entries on multiple types of phones If the automated system is responsive, it takes minutes of going through the options before it’s possible to talk to a humanWhen traveling internationally phone rates are as high as $3/min One should not have to spend two hours calling at these rates to resolve issues that should not happen in the first place Human representatives, if ever reached, don't speak English well, can't problem solve, and offer scripted phrases If disconnected, they do not call back if you ask them to I offered two numbers to reach me and they did not call back on eitherMy sister and I are traveling with British Airways from Dhaka to Boston via Doha and London, operated by Qatar Airways from Dhaka to DohaIn Dhaka:
Check in at Dhaka airport at Qatar Airways (on behalf of British Airways) revealed that Justfly never booked the flight, even though I received confirmation booking via email After all the automated phone issues and disconnected calls from customer service, I never received a call back Instead, I received a text stating the following:
“Thank you for allowing me to assist you today! Please rest assured that I addressed all the concerns you shared with me– ***”
Our problem was NEVER resolvedAfter further phone calls, Justfly informed us that the flight was cancelled Yet I was standing in the check in line for the flight we needed to boardJustfly customer service did nothing on their end to book the flight immediately We were at risk of missing our flight if this was not done by the check in cut off time Qatar Airways representatives took a financial risk by manually booking us on the flight to Doha so we could make our connecting flightsJustfly most likely gave us a confirmation of our booking but did not actually book it with Qatar Airways Justfly received our payment without paying the airline for the flight According to the Qatar Airways representatives on the ground in Dhaka, this business scammed usIf the Qatar Airways representatives did not assist us out of their own goodwill, we would have been stranded in Dhaka missing the entirety of our journey back home We would have had to purchase new tickets the day-of-travel at exorbitant rates That is completely irresponsible of Justfly to take our money without guaranteeing us our flightsIn Doha:
We have a hour layoverBritish Airways sometimes offers hotel accommodations for layovers longer than hours No such accommodations were provided through Justfly according to the Qatar Airways representative in Doha I called Justfly customer service and actually got a person on the other end She advised me to pay for the hotel and offered us a reimbursement upon verification of our receipts Justfly would request the refund from British Airways I asked the Justfly representative to call British Airways before I paid out of pocket for a hotel, and asked her to call me back because she wanted to put me on hold on an international call She then said Justfly would know in hours if refund request would be approved This makes absolutely no sense because our layover is hours We needed immediate answers Justfly dodges their responsibility and exhausts the customer with offers that cannot be trusted We’re still in Doha and have to yet to receive a phone call backJustfly is acting recklessly They put customers’ schedules, finances, health and safety at risk Qatar Airways representatives jeopardized their positions to accommodate us on our flight to Doha despite Justfly’s negligence We are still mid-journey and apprehensive about what other issues may arise In the meantime, we are stranded at Doha Airport with no accommodation for hoursJustfly is a horrible company Do NOT book with them
I'd give stars if I couldI attempted to book a ticket from LAX to Bali with them as they claimed the best priceOf course half way through the booking the price magically went upIt was still somewhat competitive so I completed the booking (despite having to uncheck unwanted insurance several times)I got a confirmation email and thought everything was good to goWrongA few hours later I got an email that there was a problem with my credit cardI call my credit card - no issues, and note that there's a $1,charge for the ticketsI call justFly - they tell me nope it didn't go throughWe argue for a bit, they agree to re-run itTurns out there was a $charge from JustFly which didn't go through, and the $was from China AirlinesThey assure me that the charge is just a temporary authorization and will drop off after hoursOk, fine, so I think all is good nowNext evening, I get an alert from my credit card that my credit limit has been exceeded! Come to find out, there's additional charges for $from China Airlines
On top of all this, I can't get through to customer service - selecting the option for help with an existing reservation just gets you either a fax machine or hung up onI've seriously called them about dozen times trying to get throughFunny enough if you select option for ticket sales you get someone right awayI finally get to a manager who says he'll cancel the chargesI'm not taking any chances and also alerting my credit card to possible fraud
Avoid these guys like the plague!
Justfly.*** is a scam!!!! Extremely terrible experience with justfl*** for purchasing flight ticketI originally tried to find a flight through *** and in the list justfl*** showed the lowest priceAfter booking the ticket, 2-weeks later I got an email from justfl*** said that the reservation has something wrong and need to call them back but they didn't mention what's wrong in the emailThen I called back with long time holding, and suddenly a representative with severe accent told me that my first flight was cancelled by the Air China and justfl*** had helped me change the flight to another day and sent me an emailBut as they just changed the first flight that cannot connect to the original second flight in the "combo"So they not only changed the first flight without discussion with me but also ignored this obvious mistakeI would say either they were *** or liersThen I pointed out this mistake and asked them to find a totally new flight combo of another dateThey found one but told me that they needed to contact Air China to discuss the issue and needed hoursI said that's too long and told them I wanted full refund so I can book from other companiesThen they said they still need to contact Air China to get wavier code in order to process refund and need hours to get me backSo that's it! Then after even days they never call me back or send any emails about this refundAfter that I called them twice with the same issue, but different representatives answered my phone and seemed that they only knew my flight had issues but didn't know it's moving on to the refund processThey just wasted the time again and again and let me wait day after dayAfter I saw other complaints online, I realized that this is entirely a big lie and contact my credit card company to start investigation and retrieve my credit backDon't believe their *** that refund needs 6-weeksI guess that's the time they need to transfer your money out that the credit card company cannot reach them anymore! If the same thing happened to you and you failed to get your money back, I suggested that you call the police to help you out! Because that's what I am going to do if my credit card company failed to help me get money back! Oh, and *** and Air China, I don't know yet what you two have been involved with Justfl*** but I won't trust both of you two anymore either!
I purchased tickets (family) on 10/27/(one way from Seattle to Norfolk)Due to work constraints and family illness during the holidays, I had to change my flight arrangements to spend less time in Norfolk, VAI called to speak with an agent on the best option for changing my flightThe agent mentioned that if I exchanged my tickets for another flight, that I would have to pay a "change fee." The agent mentioned that the best thing to do would be to cancel the flights in exchange for a credit that could be used at a later dateIn order to assure the credit for future use, I was charged $a ticket for a total of $on November 3, It wasn't until months later that I tried to use my credit of $1,that I was told that I could only use the tickets for travel one way for the original destination, which seemed extremely odd to meWhen I called back at another time, I was then told that I could travel anywhere domestically, but there would be a $change fee, that I c
On July 5, I purchased airlines tickets from Justfly's website, within minutes I noticed the website had "auto filled" the wrong departure stateI immediately called Justfly and cancelled the reservationBy law I am allowed to cancel a purchased within hours and all money must be refunded (I cancelled within minutes.) Justfly charged me $and refuse to refund itJustfly does not have a customer service line, an email address or corporate office in which to report a complaint requesting a refundJustfly's representative refuse to let me speak to a manager regarding the issueI contacted Justfly via their ticket agent and demanded a refundJustfly refused to refund me the money stating "the ticket was not in my name but in my daughter's name," even though I had made and paid for the reservationJustfly's representative insisted my "daughter had to give her permission for me to act on her behalf" before Justfly would provide a refundThe representative gave me an e
My daughter was left stranded in Barcelona and I was forced to purchase a return flight home for her and her travel companionShe and her companion booked and had an itinerary confirmed for ROUND trip tickets from Boston to Barcelona booked in June 2017, seats assigned, payment receivedShe flew (British Airways/Aer Lingus) to Barcelona on the reservation on November 18th and was unable to check in to her return flightI called British Airways and JustFlyShe was stranded at the airport; penniliess on November 25thAfter four days on the phone, British Airways claims that they emailed a schedule change in July to JustFly and sought confirmation within hoursJustFly claims they never received the email of the schedule change and thus did not notify either my daughter or her travel companion(Return Flight reservation cancelled in July according to BA for lack of response from JustFly)Neither will take responsibilityShe flew to a foreign country and had (unknowingly no retu
I purchase tickets to flight from Ecuador to New York for my Sister her husband and son and When I type her Last name I put my mother last name instead my father last name, I called the company if will be able to change her name and since thay are type of agency they couln'd make change after puchase the ticketThey recommend to cancel the ticket just for my sisterthe point on this they offer no cancelation fee on her webside but when I called to resolve this issuethey said will keep dollars fee for cancellation and they will refund my money on bussiness day like every other company does, I wait for those day ahd still doesn't showe any money back to my account, after check my ballance I called for my refund and now they said that will take about to weeks for refund, I feel taht is too long for make a refundthis is my booket ticket ***
I booked my ticket through JustFly*** after finding them on the Skyscanner travel appI input my information correctly on their site and confirmed on a final confirmation pageThey have fields for First, Middle and Last nameI was notified that an agent would make the reservation within 24hrsWell more than 24hrs later I receive a confirmation, everything seems correctWhen I received a notice to chefor my flight it became clear they had passed my middle name along as my last name, so my ticket was issued in my first and middle nameI called the airline to try and correct and they indicated JustFly would need to make the correction, and that they would place a note on my reservation telling them how to make the correctionI called JustFly and got an agent who quickly (without looking at the note from the airline) told me that "Changing names" was not allowed on my ticket, that my ticket was non-refundable, and that I needed to purchase a new ticketI asked to speak to hi