March 23, first booking through agent; On March in the evening I tried to book flights for my eight children, my husband and I to travel to Europe leaving the San Fransisco area on July and flying to Madrid, returning from Dublin on July 22ndI looked them up through a website called Hipmunk and found one that looked best for my childrens’ sleep schedule, layovers and priceI clicked on it and was transferred immediately to a website called Justfly which is another company completelyWhen I tried to book all ten tickets, it said I needed to call for that many tickets and make the reservation on the phoneI spent 1/hours on the phone with an agent putting in passport numbers and names, ages etcThe agent said the tickets were bookedWhen I hung up the phone, I got an e-mail which I assumed was the confirmationMarch 24, declined credit card I checked my e-mail and realized that the e-mail sent was not a confirmation but a notification that my credit card had been decline
The most inconsiderate thugs on the block hitting you up for more money because you have no choice in an emergencyMy husband was scheduled to travel this week and with his mom taking a bad turn with her health he had to change ticketsIt took attempts before anybody helpedThen they charged our card for for change of flight etcfew hours before travel they called him and told him he needs to pay more if he wants to keep his bookingWe had already paid airline and Justfly*** for booking change fees and flight fare differenceWell my husband said he will go to the check in counter and pay whatever differenceThey CANCELLED his booking inspite of knowing the change was made due to a medical emergency!! Since the airline had already charged the change of flight price, the airline honored the bookingDO NOT BOOK FLIGHTS with justfly*** ever! They will loot you on top of fees if they know you are desperate due to a family medical emergencyNo humanity
I needed a last minute flight aND found one on Justfl*** for a cheap priceHowever, once I clicked "book" the confirmation page doubled the ticket price and I confirmed that I was charged double on my credit cardI spent at least hours on the phone with customer service trying to reach a resolutionI asked to speak to a manager multiple times before they complied and had a manager call me backThe manager instructed me to file a claim, which I completed immediately its sufficient proofI received no response from the companyA month passed and I inquired about the status of my claim, a week later I finally got a response that they would receive a refund within 7-business daysIt took days for me to receive my refund and rather than refunding the amount back to my credit card they sent me a check from CanadaNow, I have to wait weeks for my bank to get the check processed to deposit into my account and I will be charged a fee because it is a foreign checkJustfl*** has poor customer service and business practicesI will never use this company again to purchase plane tickets It is not worth the hassle and loss of money for several months
It was a nightmareI cancelled AA flights for my wife and I due to weather issuesI was told to pay a cancellation fee and be credited the air fare (about $1130)I was also told that I can use the $credit through Justfly***, not AAA few days later, I booked different flights on Feb25th for my wife and I through Justfly.*** and the air fare are $for two ticketsWhen I called Justfly.*** for my $credit, I was told that I CANNOT book the flights by myself, but ONLY Justfly*** agents can book the flights for usSo I called Justfly three timesThey first cancelled my $ticketsThe first agent told me that there is no flights available on Feb25th, and then the phone got disconnectedThe second agent also took a long time and my phone run out of batteryThe third agent was able to book the same flights for me after almost minutes on the phone (she kept asking me to wait for or more minutes), but the two tickets price is $2692, each $I checked *** and even AA website, the price is around $for two ticketsBasically, Justfly*** is cheating and ripping off customersNot only I will lose my $credit to Justfly*** I need pay another $plus all the cancellation feesWhat a shame!
This entire site is a scamEvery time I have tried to book a flight, I get a notice saying that it isn't availableIncluding trying to book on the phoneI found my way to them through *** and have never experienced a more unreliable and fraudulent reservation system than this oneA complete joke and waste of time
I would like to caution consumers about using JustFly.com I submitted a request for a booking on line (with full credit card details, etc.) and got a message that there was a technical error with my booking and that I was to call the customer service number to fix the booking When I did so, they tracked my itinerary and the fare had mysteriously gone up $ When I asked how this could have happened, there was no answer except that the fare had gone up When I asked to speak to a supervisor, I was refused (Actually I was told that the person had no supervisor, then that the supervisor was in a meeting.) This all sounds pretty fishy to me, a way of luring consumers in with prices, and I hope that there will be no trouble with my credit card
I booked a flight to Vegas for July about a week agoI recently had to change the flight because we had to change the place we were going for personal reasonsI called Customer Service and was told if I cancel the flight for the 150$ I would receive a travel credit which I could use for another flight to our new destination, Myrtle Beach in the beginning of AugustI cancelled the flight and paid the 150$ fee and received a credit which it is only allowing me to use for a flight from Philadelphia to Vegas which I was told I could use it booming a different destinationI am extremely fed up that I had to pay the 150$ charge and it won’t let me change the destination!
I purchased a ticket from justfly*** from Newark, NJ to Orlando Florida for a family cruiseI found out a week and a day before traveling the cruise would be returning at instead of I contacted justfly to have my ticket changed since I purchased the trip protection for $After speaking with a representative from justfly, I was told that the trip protection I purchased for $was only good for the 24hrs after I purchased the ticketThis was a huge inconvenience and in my opinion advertising, since I purchased a service I thought would protect me if I needed it
I had got a ticket ttravel on december 2017, for my husband and I Because of a medical emergency, I had to cancel, I called *** customer service and they said if I pay $cancellation fee, they would give me a travel credit to buy the ticket another date and I could use the credit until 10/I tried to use the credit but I realized that when I try to use the credit the price of the ticket double, and gets more expensive then if I dont use the creditI called the customer service and told them about, and they said there is nothing they could do about it, and the only thing I can do is just dont ise the credit and lose itI spoke with agents and supervisor, I recorded the conversation with the supervisor, I tried to solve with them in a friendly way, but they didn’t care of bother to try help and they was rude
If the customer service agent had told me that I would pay more to use my travel credit, I would not pay the $they charged meNow I lost the tickets and a
On January 16, I purchased (on-line) a flight from Kansas City to Chicago IL for myself and my motherI accidentally transposed the flight from and the flight to cities, rendering the tickets not usableWhen I realized my mistake, I pushed the cancel flight button on the website but received a prompt that stated the transaction is being processed and I could not cancelWhy have a cancel button if you can't cancelI immediately (within minutes) called the company to tell them I made a mistake and was told I would have to pay $cancellation fee in order to cancel the flightI told employee SHANO*** that this was not acceptable to meI then called and talked to employee*** and was told they would reduce the fee to $I told her this was not acceptable eitherShe put me on hold for the supervisor-employee***
On 10/24/I purchased round trip flight tickets, flights total due to stop each way, from Justfly***The flights were on Emirates Airline from 11/16/to 12/13/At the time of the purchase I was given the option to pay about $per person to choose the seats on all four flightsSince one of the passengers has a medical issue with his legs, he has to frequently get up and walk aroundEspecially that of the flights were over 14hrsI was happy to choose my desired seatsI opted for the option and chose my desired seats, screenshot attached of the conformation emailI had chosen seats that were close to the front of the airplane and in the middle row, the row with seatsOn all flights I had chosen one isle seat and the other just right next to itThese were the best seat combination that would allow the passengers not to be interrupted by neighboring passengers getting up and also allowing them easy access to get up and walk around at their will3-days
I would give Justfly stars if I couldThey don't deserve starThis company is a HUGE SCAMI booked a flight for my study abroad program and I had to cancel it because I had to push back the datesAnyways I was suppose to get a $refundThats what the website saidWELL when I canceled the flight they ended up charging my card dollars and when I called the customer service to see what the f* they were doing they literally talked in circles and were trying to tell me that I got a $dollar refund BUT they charge $to cancel??? SeriouslyI tried to talk to the manager because that it absurd and doesn't even make senseIt is also different from the amount on the receipt they emailed me right after I canceledI was on hold for so long I just ended the call because I don't have more than an hour of my busy schedule to be put on holdAnyways, I still have a charge of $dollars on my bank account for no reasonEven if they have a canceling fee (which I was not aware of and your website does a HORRIBLE job of pointing that out) I should have $in my account $(refund)-$(canceling fee)= $which is what it shows on my receipt Justfly emailed meThe receipt literally shows I should have $put INTO my accountBUT I still have $dollars missing from my bank accountThis is ridiculous your company is a huge fraud I will never ever book any flights with your company ever again
On June 29, we purchased airline tickets from justfly*** and they assigned us the wrong travel reservation for one of the flightsWe purchased an insurance policy at the same time that would guarantee a full refund if we needed to cancel our reservationsSince they refused to give us the flight we originally requested, we cancelled our reservations with justfly***In doing so they charged us an additional $to cancel our reservations even though we purchased the insurance to cancelTherefore, we are requesting a $refund from justfly***We had notified them within minutes that they had given us the wrong departure time on one of our flightsThank you and any help you can give us will be greatly appreciatedWilliam M***
I had to cancel my flight due to health and was charged $to do soThey wouldn’t refund my money but offered a credit to my account with themI tried to book another flight recently and had to contact customer service to see how to use my creditI was informed that the credit expiredNO ONE told me it had an expiration date to begin withSo basically not only did I lose the $but also all original fundsTheir reply was I’m sorry no one told you but would you like to make another reservation ? Really !!!!! Not happy with this service
I have tried for over hours to purchase a ticket on their website for a flight this December, and everytime I find a really good deal (around $round trip) and get through the payment page, it’s never availableAt first, I thought it might be because I was taking too long to purchase, but after NUMEROUS attempts I got to the point where I had my computer auto fill out the whole page in under seconds and STILL couldn’t get the deal they were advertisingThe notification would come up saying it’s no longer avail and the new ticket price was almost double of what they offered everytimeThe ticket would later appear in the search engine again a while later saying that “two tickets left” were still availableI changed my IP address and deleted cookies to ensure that this was them sending me this information and not my computer storing itI tried calling to resolve the issue, but they kept reading from a script saying that they have no control of pricing and that it just change
After I changed the flight, they informed me that I wouldn’t be able to cancel the reservationEven though I was not notified me that changing the reservation would void cancellationAfter the change in the reservation, it added $I thought this was the new charge and agreed to the chargeThey credited my account $after an hour long phone call and them assuring me that nothing could be doneThen I needed to change the dates, so I decided to pay the $cancellation fee and was supposed to get a credit of $I was only credited $which should have covered the ticketWhen I looked up the flights, it was $with fees and everythingBut when I try to book using my travel credit, which can only be applied to flight and not used for hotel, the price of the flight is $and they want to charge me an additional $200! After I have already paid them over $800!!!! They didn't credit me the right amount so I have paid $for a flight and they are still trying to charg
I purchased a ticket through Justfly for a round trip ticket JFK to Mexico City with a layover in CancunWhen I reached the last leg of my journey home, I was refused a boarding pass by Interjet AirlinesThe reason being that my layover was not long enough, that the flight was already boarding, that I was supposed to be at the airport hours early for an international flightWhen I explained that this was a connecting flight that I had purchased the airline refused accountability saying that I had to take that up with the third party (Justfly) through whom I booked the flightThey charged me $to change my flight to the following evening, hours laterThere was no other option offered besides purchasing a new flight at full costI had to spend the night at an airport hotel, which cost $and miss work on Monday Feb 13thThis all due to a flight, with an impossible layover connectionMinutes is not an indecent amount of time for a layover, provided the airl
Yesterday I was trying to book a flight to Amsterdam, I found a good price flight on their website, but I had a question regarding the luggage allowance, so I called their costumer Services to enquire, she asked me for the flight information I am looking at, I gave here al the info she asked, so she looked it up and come back with that old stereo type lie, Sirthis flight price changed and went up $for each ticket ( $as I was booking tickets) I asked her how come I am looking at it right now and I am about to book I just wanted to know the luggage allowance, then she said that there isn't tickets available for that flight only , Told her well that is not what it said in the web site, she told me the airline just updated the flight and the update didn't go thru to the website yet, but when I finish booking it will decline my booking, then she said she is contacting the airline to see if there is another flight that have tickets available, to make short she come back and said there is another flight of course it is $more, I asked her is the $fees or not, she said no it is not feesI Told her to go ahead and book me, she did, but she made a mistake in the name and was spelled wrong, so I had to wait for supervisor to correct the name, which took forever, at this point I have been on the phone for about 1h40mins, while waiting on the supervisor, I received a text from my credit card about the transaction there was two transaction one for the airline with the amount that I initially found online and second one for JustFly for the amount of $40, when she come back to tell me that a supervisor is available to talk to me, I confronted her about being deceiving, guess what she told me that is not important now the important is to get your ticket fixed and she transferred me to the supervisor, who dealt with the mistake she made and the name was corrected, I told him about the $I was charged wrongfully and was not told that it was fees, I wouldn't make a big problem about it but the fact that she lied and deceived me in to believing that the ticket price went up instead of telling me it is fees they are charging and give me the opportunity to consent to it or not, makes me madI spent 2hon the phone to book this flight if I did it online it wouldn't take me mins and it would saved me $lesson learned
I planned a vacation trip which turned into a nightmare, my reservations were changed times and still when I made the trip it was wrongReturning home they put me in a wrong flight losing my wheelchair no customer assistance as leaving the airplaneI am handicapped with limited walking and without a wheelchair I had to get to walk to the luggage department by myself without assistance what so everI have been trying to reach Justfly but they are giving me the around-a-aroundI just do not want any handicapped person to go through what I have been throughI wrote to one of the CEO but never received a responses
worst experience, never use this site..they are doing fraud
I cancelled my ticket after discussion with representative,He told me that there will be partial refund
after cancellation they said tickets are non refundable and I should go with reservation change, and I will get the confirmation within hours
I called them again after hours then they said tickets are not available and I should wait for months or cancelled again without refund
They charged me $for first cancellation then $for reservation change
100% fraud
March 23, first booking through agent; On March in the evening I tried to book flights for my eight children, my husband and I to travel to Europe leaving the San Fransisco area on July and flying to Madrid, returning from Dublin on July 22ndI looked them up through a website called Hipmunk and found one that looked best for my childrens’ sleep schedule, layovers and priceI clicked on it and was transferred immediately to a website called Justfly which is another company completelyWhen I tried to book all ten tickets, it said I needed to call for that many tickets and make the reservation on the phoneI spent 1/hours on the phone with an agent putting in passport numbers and names, ages etcThe agent said the tickets were bookedWhen I hung up the phone, I got an e-mail which I assumed was the confirmationMarch 24, declined credit card I checked my e-mail and realized that the e-mail sent was not a confirmation but a notification that my credit card had been decline
The most inconsiderate thugs on the block hitting you up for more money because you have no choice in an emergencyMy husband was scheduled to travel this week and with his mom taking a bad turn with her health he had to change ticketsIt took attempts before anybody helpedThen they charged our card for for change of flight etcfew hours before travel they called him and told him he needs to pay more if he wants to keep his bookingWe had already paid airline and Justfly*** for booking change fees and flight fare differenceWell my husband said he will go to the check in counter and pay whatever differenceThey CANCELLED his booking inspite of knowing the change was made due to a medical emergency!! Since the airline had already charged the change of flight price, the airline honored the bookingDO NOT BOOK FLIGHTS with justfly*** ever! They will loot you on top of fees if they know you are desperate due to a family medical emergencyNo humanity
I needed a last minute flight aND found one on Justfl*** for a cheap priceHowever, once I clicked "book" the confirmation page doubled the ticket price and I confirmed that I was charged double on my credit cardI spent at least hours on the phone with customer service trying to reach a resolutionI asked to speak to a manager multiple times before they complied and had a manager call me backThe manager instructed me to file a claim, which I completed immediately its sufficient proofI received no response from the companyA month passed and I inquired about the status of my claim, a week later I finally got a response that they would receive a refund within 7-business daysIt took days for me to receive my refund and rather than refunding the amount back to my credit card they sent me a check from CanadaNow, I have to wait weeks for my bank to get the check processed to deposit into my account and I will be charged a fee because it is a foreign checkJustfl*** has poor customer service and business practicesI will never use this company again to purchase plane tickets It is not worth the hassle and loss of money for several months
It was a nightmareI cancelled AA flights for my wife and I due to weather issuesI was told to pay a cancellation fee and be credited the air fare (about $1130)I was also told that I can use the $credit through Justfly***, not AAA few days later, I booked different flights on Feb25th for my wife and I through Justfly.*** and the air fare are $for two ticketsWhen I called Justfly.*** for my $credit, I was told that I CANNOT book the flights by myself, but ONLY Justfly*** agents can book the flights for usSo I called Justfly three timesThey first cancelled my $ticketsThe first agent told me that there is no flights available on Feb25th, and then the phone got disconnectedThe second agent also took a long time and my phone run out of batteryThe third agent was able to book the same flights for me after almost minutes on the phone (she kept asking me to wait for or more minutes), but the two tickets price is $2692, each $I checked *** and even AA website, the price is around $for two ticketsBasically, Justfly*** is cheating and ripping off customersNot only I will lose my $credit to Justfly*** I need pay another $plus all the cancellation feesWhat a shame!
This entire site is a scamEvery time I have tried to book a flight, I get a notice saying that it isn't availableIncluding trying to book on the phoneI found my way to them through *** and have never experienced a more unreliable and fraudulent reservation system than this oneA complete joke and waste of time
I would like to caution consumers about using JustFly.com I submitted a request for a booking on line (with full credit card details, etc.) and got a message that there was a technical error with my booking and that I was to call the customer service number to fix the booking When I did so, they tracked my itinerary and the fare had mysteriously gone up $ When I asked how this could have happened, there was no answer except that the fare had gone up When I asked to speak to a supervisor, I was refused (Actually I was told that the person had no supervisor, then that the supervisor was in a meeting.) This all sounds pretty fishy to me, a way of luring consumers in with prices, and I hope that there will be no trouble with my credit card
I booked a flight to Vegas for July about a week agoI recently had to change the flight because we had to change the place we were going for personal reasonsI called Customer Service and was told if I cancel the flight for the 150$ I would receive a travel credit which I could use for another flight to our new destination, Myrtle Beach in the beginning of AugustI cancelled the flight and paid the 150$ fee and received a credit which it is only allowing me to use for a flight from Philadelphia to Vegas which I was told I could use it booming a different destinationI am extremely fed up that I had to pay the 150$ charge and it won’t let me change the destination!
I purchased a ticket from justfly*** from Newark, NJ to Orlando Florida for a family cruiseI found out a week and a day before traveling the cruise would be returning at instead of I contacted justfly to have my ticket changed since I purchased the trip protection for $After speaking with a representative from justfly, I was told that the trip protection I purchased for $was only good for the 24hrs after I purchased the ticketThis was a huge inconvenience and in my opinion advertising, since I purchased a service I thought would protect me if I needed it
I had got a ticket ttravel on december 2017, for my husband and I Because of a medical emergency, I had to cancel, I called *** customer service and they said if I pay $cancellation fee, they would give me a travel credit to buy the ticket another date and I could use the credit until 10/I tried to use the credit but I realized that when I try to use the credit the price of the ticket double, and gets more expensive then if I dont use the creditI called the customer service and told them about, and they said there is nothing they could do about it, and the only thing I can do is just dont ise the credit and lose itI spoke with agents and supervisor, I recorded the conversation with the supervisor, I tried to solve with them in a friendly way, but they didn’t care of bother to try help and they was rude
If the customer service agent had told me that I would pay more to use my travel credit, I would not pay the $they charged meNow I lost the tickets and a
On January 16, I purchased (on-line) a flight from Kansas City to Chicago IL for myself and my motherI accidentally transposed the flight from and the flight to cities, rendering the tickets not usableWhen I realized my mistake, I pushed the cancel flight button on the website but received a prompt that stated the transaction is being processed and I could not cancelWhy have a cancel button if you can't cancelI immediately (within minutes) called the company to tell them I made a mistake and was told I would have to pay $cancellation fee in order to cancel the flightI told employee SHANO*** that this was not acceptable to meI then called and talked to employee*** and was told they would reduce the fee to $I told her this was not acceptable eitherShe put me on hold for the supervisor-employee***
On 10/24/I purchased round trip flight tickets, flights total due to stop each way, from Justfly***The flights were on Emirates Airline from 11/16/to 12/13/At the time of the purchase I was given the option to pay about $per person to choose the seats on all four flightsSince one of the passengers has a medical issue with his legs, he has to frequently get up and walk aroundEspecially that of the flights were over 14hrsI was happy to choose my desired seatsI opted for the option and chose my desired seats, screenshot attached of the conformation emailI had chosen seats that were close to the front of the airplane and in the middle row, the row with seatsOn all flights I had chosen one isle seat and the other just right next to itThese were the best seat combination that would allow the passengers not to be interrupted by neighboring passengers getting up and also allowing them easy access to get up and walk around at their will3-days
I would give Justfly stars if I couldThey don't deserve starThis company is a HUGE SCAMI booked a flight for my study abroad program and I had to cancel it because I had to push back the datesAnyways I was suppose to get a $refundThats what the website saidWELL when I canceled the flight they ended up charging my card dollars and when I called the customer service to see what the f
* they were doing they literally talked in circles and were trying to tell me that I got a $dollar refund BUT they charge $to cancel??? SeriouslyI tried to talk to the manager because that it absurd and doesn't even make senseIt is also different from the amount on the receipt they emailed me right after I canceledI was on hold for so long I just ended the call because I don't have more than an hour of my busy schedule to be put on holdAnyways, I still have a charge of $dollars on my bank account for no reasonEven if they have a canceling fee (which I was not aware of and your website does a HORRIBLE job of pointing that out) I should have $in my account $(refund)-$(canceling fee)= $which is what it shows on my receipt Justfly emailed meThe receipt literally shows I should have $put INTO my accountBUT I still have $dollars missing from my bank accountThis is ridiculous your company is a huge fraud I will never ever book any flights with your company ever again
On June 29, we purchased airline tickets from justfly*** and they assigned us the wrong travel reservation for one of the flightsWe purchased an insurance policy at the same time that would guarantee a full refund if we needed to cancel our reservationsSince they refused to give us the flight we originally requested, we cancelled our reservations with justfly***In doing so they charged us an additional $to cancel our reservations even though we purchased the insurance to cancelTherefore, we are requesting a $refund from justfly***We had notified them within minutes that they had given us the wrong departure time on one of our flightsThank you and any help you can give us will be greatly appreciatedWilliam M***
I had to cancel my flight due to health and was charged $to do soThey wouldn’t refund my money but offered a credit to my account with themI tried to book another flight recently and had to contact customer service to see how to use my creditI was informed that the credit expiredNO ONE told me it had an expiration date to begin withSo basically not only did I lose the $but also all original fundsTheir reply was I’m sorry no one told you but would you like to make another reservation ? Really !!!!! Not happy with this service
I have tried for over hours to purchase a ticket on their website for a flight this December, and everytime I find a really good deal (around $round trip) and get through the payment page, it’s never availableAt first, I thought it might be because I was taking too long to purchase, but after NUMEROUS attempts I got to the point where I had my computer auto fill out the whole page in under seconds and STILL couldn’t get the deal they were advertisingThe notification would come up saying it’s no longer avail and the new ticket price was almost double of what they offered everytimeThe ticket would later appear in the search engine again a while later saying that “two tickets left” were still availableI changed my IP address and deleted cookies to ensure that this was them sending me this information and not my computer storing itI tried calling to resolve the issue, but they kept reading from a script saying that they have no control of pricing and that it just change
After I changed the flight, they informed me that I wouldn’t be able to cancel the reservationEven though I was not notified me that changing the reservation would void cancellationAfter the change in the reservation, it added $I thought this was the new charge and agreed to the chargeThey credited my account $after an hour long phone call and them assuring me that nothing could be doneThen I needed to change the dates, so I decided to pay the $cancellation fee and was supposed to get a credit of $I was only credited $which should have covered the ticketWhen I looked up the flights, it was $with fees and everythingBut when I try to book using my travel credit, which can only be applied to flight and not used for hotel, the price of the flight is $and they want to charge me an additional $200! After I have already paid them over $800!!!! They didn't credit me the right amount so I have paid $for a flight and they are still trying to charg
I purchased a ticket through Justfly for a round trip ticket JFK to Mexico City with a layover in CancunWhen I reached the last leg of my journey home, I was refused a boarding pass by Interjet AirlinesThe reason being that my layover was not long enough, that the flight was already boarding, that I was supposed to be at the airport hours early for an international flightWhen I explained that this was a connecting flight that I had purchased the airline refused accountability saying that I had to take that up with the third party (Justfly) through whom I booked the flightThey charged me $to change my flight to the following evening, hours laterThere was no other option offered besides purchasing a new flight at full costI had to spend the night at an airport hotel, which cost $and miss work on Monday Feb 13thThis all due to a flight, with an impossible layover connectionMinutes is not an indecent amount of time for a layover, provided the airl
Yesterday I was trying to book a flight to Amsterdam, I found a good price flight on their website, but I had a question regarding the luggage allowance, so I called their costumer Services to enquire, she asked me for the flight information I am looking at, I gave here al the info she asked, so she looked it up and come back with that old stereo type lie, Sirthis flight price changed and went up $for each ticket ( $as I was booking tickets) I asked her how come I am looking at it right now and I am about to book I just wanted to know the luggage allowance, then she said that there isn't tickets available for that flight only , Told her well that is not what it said in the web site, she told me the airline just updated the flight and the update didn't go thru to the website yet, but when I finish booking it will decline my booking, then she said she is contacting the airline to see if there is another flight that have tickets available, to make short she come back and said there is another flight of course it is $more, I asked her is the $fees or not, she said no it is not feesI Told her to go ahead and book me, she did, but she made a mistake in the name and was spelled wrong, so I had to wait for supervisor to correct the name, which took forever, at this point I have been on the phone for about 1h40mins, while waiting on the supervisor, I received a text from my credit card about the transaction there was two transaction one for the airline with the amount that I initially found online and second one for JustFly for the amount of $40, when she come back to tell me that a supervisor is available to talk to me, I confronted her about being deceiving, guess what she told me that is not important now the important is to get your ticket fixed and she transferred me to the supervisor, who dealt with the mistake she made and the name was corrected, I told him about the $I was charged wrongfully and was not told that it was fees, I wouldn't make a big problem about it but the fact that she lied and deceived me in to believing that the ticket price went up instead of telling me it is fees they are charging and give me the opportunity to consent to it or not, makes me madI spent 2hon the phone to book this flight if I did it online it wouldn't take me mins and it would saved me $lesson learned
I planned a vacation trip which turned into a nightmare, my reservations were changed times and still when I made the trip it was wrongReturning home they put me in a wrong flight losing my wheelchair no customer assistance as leaving the airplaneI am handicapped with limited walking and without a wheelchair I had to get to walk to the luggage department by myself without assistance what so everI have been trying to reach Justfly but they are giving me the around-a-aroundI just do not want any handicapped person to go through what I have been throughI wrote to one of the CEO but never received a responses
worst experience, never use this site..they are doing fraud
I cancelled my ticket after discussion with representative,He told me that there will be partial refund
after cancellation they said tickets are non refundable and I should go with reservation change, and I will get the confirmation within hours
I called them again after hours then they said tickets are not available and I should wait for months or cancelled again without refund
They charged me $for first cancellation then $for reservation change
100% fraud