JPMorgan Chase Credit Card

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on March 31, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on September 14, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
After speaking with multiple representatives at Chase and getting multiple answers, I have learned that not only did they NOT remove the secondary on my account as they had advised they would do when I contacted them, but they also informed me that they lied to me about removing his accessI was advised when I called them in first quarter of that he was removed from being able to access my accountConveniently between the first person I spoke with at Chase several weeks ago to the last person I spoke with it seems that they have erased the records of the calls which they had previously confirmed that they had. I never received the document they are stating that they sent me stating that I would not be able to remove the secondary on my accountI had called them and they sent the document to me and I promptly sent it back prior to the date they claim to have sent their letterHad I received a secondary memo, especially one stating that this would become a permanent thing and affect MY credit, I would have responded to itI thought my account was secured as they had previously advised me when I called first quarter of that they had removed the secondary from my account and he had access to nothingthey now inform me that during all this time my account has NOT been secured as they had advised me it was. Someone should be able correct their negligence without further impacting meThis is by FAR the worse experience I have ever had with any credit card company, and this appears to be the only credit card company in which they have this issue with removing someone from an account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:I have two time-barred accounts that are in Charge off StatusI have been contacting Chase and Experian since February to provide a DOFD and a removal dateEach time, I am told the reporting is correcti am well awarethat a Credit Reporting Agency cannot determine when a charge-off or collection is to be excluded without knowing the DOFDTo that end, FCRA 623(a)(5) requires any party who has reported a charge-off or collection to obtain and report the DOFD to the CRA within days after reporting of the CO or collectionChase is in direct violation of the FCRA rulesPlease remove the accounts from my credit reports.Translate Desired Resolution / OutcomeDesired Resolution:Correction to a credit reportselectDesired Outcome:Chase is in direct violation of the FCRA rulesThese accounts are now old, obsolete accountsPlease remove the accounts from my credit reports

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received a letter from Chase bank stating that, in order to have instructions on my account for the fraud department to telephone me as a first means of contact, I simply have to change my preferences on chase.comI clearly stated in my Revdex.com complaint that this, in fact, is not an option on chase.com and the last of people that I spoke with on the phone on the day I lodged my complaints directly with Chase (name referenced in my original complaint) CONFIRMED that this is not an option on chase.com and put me on hold for a long while to speak with the Fraud Department to ask them how to make this change (although I had just been transferred to this person by a Fraud Department supervisor--name also in original complaint--who told me that I could change this setting on chase.com and that she was going to transfer me to someone to help me navigate the website)When the website specialist returned to the phone (after consulting with the Fraud Department), she told me that there is no way to change this on chase.com and that it is up to the Fraud Department to decide how they want to contact me and they prefer email firstI still feel that this is unacceptable, for all of the reasons that I detailed in my initial complaint, and the fact that Chase responded that I should do something which I explained in my original complaint, in extreme detail, could not be done by me tells me that they did not even really read my complaint and/or they do not value me as a customerI will be taking my business elsewhere soon, as soon as I can change my payroll direct deposit and verify that all of my outstanding transactions have cleared.There were other parts of my complaint that were also not addressed or resolved to my satisfaction, namely the fact that I requested that Chase and/or the merchant should reimburse me for the difference between the price of the airfare deal that I had secured, which I lost because Chase canceled my transaction for suspected fraud without attempting to contact me by telephone, and the price that I ultimately had to payThis was not directly addressed in their letter to me, other than a brief statement that they can cancel any transactions that they suspect are fraudI have already accepted that neither Chase or the merchant are going to do what is fair to restore me financially over this debacle of a transaction, but I cannot believe that no one at Chase has the ability to change my account to show that I would prefer to be contacted by telephone call first. Again, email does not make sense as a first point of contact in a suspected fraud situation and, more importantly, I do not believe that Chase values my business enough to even have read my complaint closely or taken it seriously
Regards,

This e-mail is to acknowledge receipt of your correspondence from *** *** * *** *** *** Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on April 14, In
order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at 1-8*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI appreciate that Chase took their time to respond but the fact that I was not compensated for my time resolving this dispute dissapoints meI will most likely terminate my relationship with Chase due to this errorI'm more than happy if they are willing to contact me and decide what a fair compensation is
Regards,

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on Nov30, They should receive our correspondence within to business daysIn order to protect
consumer privacy, they have been advised they may share the response directly with you

Tell us why hereThis e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on December 17, They should receive our correspondence
within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on June 28, They should receive our correspondence within to business daysIn order to protect
consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on July 14, They should receive our correspondence within to business daysIn order to
protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
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Please be advised that the Chase Bank has increased their harassment tactics but to no availThe fact remains that we did in fact return the bread machine using a UPS Returns Label provided by Crusinart and no one will check there records to prove that the label was in existence .I checked with the UPS driver who received the bread machine for return to it's place of origin and he said that they do keep records of return labels but again no one will do thatWe even have the envelope that the label came, although I cannot tell you why but t does have a post mark of MAR from Trenton, New Jersey 08520 Further the bread machine was returned on 3-14-2016 from our address of *** *** *** *** *** *** *** Our Revdex.com IDnumber is *** Please advise and thank you*** ** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. So long as it does not happen again
Regards,

This e-mail is to acknowledge receipt of your correspondence from *** *** *** *** *** * Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on April 22,
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In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Chase sent me a letter indicating that one of the credit cards would be removed from credit report with all reporting agencies as of March. Firstly there were two accounts where I am listed as an authorised user that should be removed (as indicated in my numerous correspondences with Chase directly and my Revdex.com complaint.) Secondly, it has not been removed from my credit report. The only resolution is to have these accounts removed from all credit reporting agencies

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on August 15, They should receive our correspondence within to business daysIn order to
protect consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on March 25, They should receive our correspondence within to business daysIn order to protect
consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on October 19, They should receive our correspondence within to business daysIn
order to protect consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on August 15, They should receive our correspondence within to business days In order to
protect consumer privacy, they have been advised they may share the response directly with you