JPMorgan Chase Credit Card

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below never seen anything

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on February 14, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with you

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on April 10, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with you

RevDex.com: I have reviewed the response made by the business in reference to complaint ID 11131992, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [redacted] Problem:I received a response from account of Amazon Chase and was told that they would begin reactivation my credit card once it was in good standing. The account is now paid up to date and has yet to be reinstated. I received a letter from [redacted] who stated that the company would be happy to reinstate my card. It has been a month and I have called Ms. [redacted] several times and she is always on the phone and won't speak with me. I believe that I have been lied to and would like a apology and my Rewards account reinstated. Thank you. [redacted] Translate Desired Resolution / OutcomeDesired Resolution:Billing AdjustmentselectDesired Outcome:I want my Amazon Rewards credit card reactivated and any late fees returned to me

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on June 17, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Dear Sir or Madam; This letter is written in reference to complaint ID [redacted] with Chase BankChase Bank responded via a letter on their resolution which is saying they did nothing wrong and I am responsible for all the fees I was charged and already paidThis is no resolution at allI would expect a fair and equitable resolution with fees charged refunded at a minimum, but Chase is unwavering in their belief that they did nothing wrongDespite multiple messages, someone from Chase Bank has never connected with meIt appears to be deliberate on their partThey left messages on my home phone when they knew I was at workThey never called my cell phone despite repeated requests for them to do so I was finally able to speak with a Chase representative after three weeks of calling them times a day and after one year and eight months of trying to get them to call meChase Bank has been completely unresponsive and that did not change with the filing of the Revdex.com Complaint Thanks for your time and assistance Respectfully, [redacted] ***

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on Dec12, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on August 4, They should receive our correspondence within to business days In order to
protect consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on February 26, They should receive our correspondence within to business days In order
to protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on July 19, They should receive our correspondence within to business daysIn order to
protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I pleaded with customer service not to close the acct as I was only going to be days shy of the requested dayI set up consecutive payements in good faith of $each for them to with draw directly from my checking acct. As I was told they could not do anything to NOT close my card, the verbage in the attached document indicates differently. In the fourth paragraph it states "the account can be closed" NOT WILL BE CLOSEDit also notes "we MAY close your account with out notice" All I was asking for was to hold off closing the account as they were GUARENTEED consecutive payements.
This is poor customer service. I was not called back with the initial request when I asked to speak to a manager. I also informed *** when I spoke to her on the 10th that I am the only one working in the household and it is difficult to get in touch with me during working hoursmy lunch break changes daily due to lunch and learn hours at work. If I recall she completed her daily shift at or 430. She attempted to call me more time since than and I was workingI also have young children that need my attention at homeso all together she called me twicetime successfull, the other unsuccessfull
When I spoke to ***, she was mainly focused on trying to give me a new payment arrangementI clearly indicated in my complaint and to her several times that my main issue was the closing of my credit cardI am trying to rebuild my credit, not tarnish it more.. I do not see why they could not have held off days or hrs to close my account as they were GUARENTEED payment. I even suggessted to put the balance of my card on my mortgage so if the acct is going to be closed it would show closed with $0 balance
On another noteI am still extremely hurt with the comment made by the CSR on the initial daydue to our financial struggle we have had to seek outside help from family memeberswe are not behind on our mortgage that Chase holdsand the audacity for one to say "do you have anyone that you could borrow money from?" I think after a comment like that, and the obvious fact that I made the effort to set up a payment plan should be enough to get my account out of a closed status!!

Revdex.com:
I have
reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below
[In order for the bureau to continue to assist you, you MUST provide your view on the matter in the box below or your complaint will be closed as answered.]I would like the information made public so I am paraphrasing the long winded excuse Chase gave me in a phone call. Although my credit is impeccable, greed is Chase's goal, and they will sacrifice responsible customers with excellent credit scores in an effort to make more money. I am providing this information so other consumers will be made aware of this Corporate Greed
Regards,
Complaint ID:

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on October 3, They should receive our correspondence within to business daysIn order to
protect consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on April 12, They should receive our correspondence within to business daysIn order to
protect consumer privacy, they have been advised they may share the response directly with you

We responded to our customer’s concerns in our letter dated January 16, To protect our customer’s privacy, we are not providing you with the details of our resolutionOur customer may use their discretion in sharing our response directly with you

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on September 23, They should receive our correspondence within to business days In order to protect consumer
privacy, they have been advised they may share the response directly with you

We responded to our customer’s concerns in our letter dated February 22, To protect our customer’s privacy, we are not providing you with the details of our resolutionOur customer may use their discretion in sharing our response directly with you

Chase, once again please gather you facts including name of individuals that you have spoken to, before sending letters that address Mr.***
*** *** ! Very Unprofessional and Unethical!!!Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below

This e-mail is to acknowledge receipt of your correspondence from Case Number ***. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a
detailed response was provided on the phone to the customer on January 14, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at *** *** *** Sincerely, *** *** Executive Office