JPMorgan Chase Credit Card

Revdex.com:
I
have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below
[In order for the bureau to continue to assist you, you MUST provide your view on the matter in the box below or your complaint will be closed as answered.]
Regards,
Complaint ID:
I wrote you earlier today because I received a copy of the response and I was not satisfiedThe option to tell my story was not given in a box as suggested it would beI have attached the letter from Chase Bank they sent and no where does it acknowledge their error or a satisfactory resolutionThey need to remove the inquiries from my credit report and note THEIR records they inquired illegally and rectify THEIR error! Please be advised I am not satisfied with their responseIf they have s3nt anything after I have not received itThank you*** ***

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on March 17, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
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Problem:
I contacted Chase on July 21st regarding my credit card limitI have cards with chaseMy first card, ending in has an available limit of 12,My newest card ending in has a limit of 2,and has no interest until September of I called to request an increase on the card, since I needed to make a purchase and didn't want to be charged interestI specifically asked the rep if there was any way he could transfer the credit card balance from cardHe said no and that my credit would need to be pulledI declined the offerOn July 24th, I called again since I needed to make this purchaseThe rep told me the same thingI asked if there were any other optionsInstead of looking at my other credit cards, she said noShe pulled my credit and it was declined(This I figured, since I just opened the card) As I am about to end the call, she asks if I want to transfer the balance from card to This was what I requested initially!!!!!!!! As someone who works in a call center, why didn't she look at my other credit card and try to find a solution, instead of immediately leaving a hard pull on my credit?
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Desired Resolution / Outcome
Desired Resolution:
Correction to a credit report
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Desired Outcome:
I am requesting the hard credit inquiry to be removed from my credit reportThis was completely unnecessary and my desired solution was resolved AFTER my credit was pulledI have been with Chase for years and am disappointed in the service I receivedTwo reps failed me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
JPMorgan Chase Executives Office gave me a call, and instead of trying to resolve the issue the woman on the phone gave me the same scripted run around I got earlier before I contacted the Revdex.comThere was no attempt at rectifying the situation and they are just playing a game of cat and mouse, hoping that if they intimidate persistently I will give up
Regards,

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on September 16, They should receive our correspondence within to business days In
order to protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com: I have reviewed the response made by the business in reference complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowIn a letter dated November 10, *** *** of the Chase Executive Office made it clear that Chase is completely unwilling to work with me to resolve my concernChase has not made me any offer towards resolutionI have been a loyal customer of Chase for years, during which I have not missed a single paymentIt is clear from my payment record that I am not at risk of defaulting, and yet Chase is charging me a punitive APRTheir decision is not based on my loyalty as a customer and they do not ever provide grounds for the decision, nor do they provide guidance on what I can do to reduce the APRThe scope of the problem became clear to me when I realized that my cash advance balance has not decreased even though I have not taken a cash advance on this card since at least In addition, Chase practices deceptive advertisingThey advertise their "Slate" card as a means of assisting customers who have high balancesIts benefits are only available as an incentive for customers switching from other companiesChase is more interested in ensnaring new customers than it is in retaining existing customers
Regards, *** ***

We responded to our customer’s concerns in our letter dated November 21, To protect our customer’s privacy, we are not providing you with the details of our resolutionOur customer may use their discretion in sharing our response directly with you

We responded to our customer’s concerns in our letter dated October 25, To protect our customer’s privacy, we are not providing you with a copy of our letterOur customer may use their discretion in sharing our response directly with you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Folks,
Please reopen this case
I got another vague response from your executive customer care team since I do see a disconnect between Chase Freedom and Chase Sapphire within your organizationAs a valued Chase card member I was given a 0% APR balance transfer offer for more than a year from Chase Freedom as per attached correspondence from Tom Horne which indicated that I have good credit
But Chase Sapphire is telling me my credit is not good enough to approve the credit card which is a moot point?
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Here is my CFPB response to Chase:
I got a extremely lousy call from Chase rep and he was not specific about his response at allI was asking about how many credit cards that I opened for last years and he wanted me to call Equifax credit bureau and not sureI opened a separate case with Equifax as wellAs I explained in my previous correspondence my credit was good and score was over and now lowered to due to Chase inquiry as per attached doc and I have zero credit card debts and have been banking with Chase for last 7-yearsThey should approve or my credit application or remove credit inquiry from EquifaxI even escalated this case to Chase CEO and no response so far

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on October 24, They should receive our correspondence within to business days In order to protect consumer
privacy, they have been advised they may share the response directly with you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on July 7, They should receive our correspondence within to business daysIn order to protect
consumer privacy, they have been advised they may share the response directly with you

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have a big relationship with Chase and they are trying to avoid sharing the information with youI will be more than happy to share it with you if I don't get back my $credit that I paid and THEY closed my account, the CEO will be hearing from me on thisThis $was for service on the British Airways Card that they closed in ERROR and they acknowledged it causing me grief and extra payments to be able to book hotel and car rental as all my Chase Credit Cards did NOT work because of what they called a "glitch" on their sideThis is why they don't want to share the information with youThe next steps will be bringing this concern the the CEO of Chase and share with him my frustration along with understanding how they don't feel they have to pay me back my fee that I paid and THEY closed the account along with closing my two checking accounts, savings account, HELOC, and business account!!!
Regards,
*** ***

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on June 28, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Not only have I not received any type of resolution from Chase regarding this matter, but their communication in regards to this situation has continued to be poor and has progressively declined. I received an email from one Chase reprentative named *** advising that she was looking into this situation and would respond to me soon. On Sept6, 2014, I responded via email and provided her with a summary of the issues that I have experienced with Chase, adding relevant details to the complaint. After not hearing back, I sent a follow up email requesting a status update to *** on Sept11, 2014, to which I still never received a response. On 9/16, I received a VM from yet another representative-- *** ***, along with a follow up email stating that she had additional information for me. On 9/17, I tried calling her back at the number and extension she provided, and left a VM with times I would be available to talk. I received a call back from her on that day during a time I was not available, and she elft another VM. On 9/19/14, I again called *** *** back at the number she provided ad advised her that I was available to speak at any time that day, and to please call me back as soon as possible. I have not heard anything from her sinceNot only is this issue not resolved, but I have not even been provided with one senior contact person, instead receiving emails and VMs from different people. This issue remains outstanding and is not resolved, and the customer service provided by Chase is getting worse by the minute

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on March 2, They should receive our correspondence within to business daysIn order to
protect consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on March 8, They should receive our correspondence within to business daysIn order to protect
consumer privacy, they have been advised they may share the response directly with you

We responded to our customer’s concerns in our letter dated September 11, To protect our customer’s privacy, we are not providing you with the details of our resolutionOur customer may use their discretion in sharing our response directly with you

This is in response to the complaint from Case No.***We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on March 14, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you or the consumer has questions, please call us at *** Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time Sincerely, Executive Office

We responded to our customer’s concerns during our conversation on September 13, To protect our customer’s privacy, we are not providing you with any details of our conversationOur customer may use their discretion in sharing our response directly with you