JPMorgan Chase Credit Card

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on Septermber 26, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on January, 15, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Mr [redacted] from Chase contacted meHe asked when I called chase and was told I would be eligible for SCRA benefits from the customer service agent I reviewed my phone bill and gave Mr [redacted] the exact date and times I called Chase and had been given bad information Mr [redacted] considered acted me again later and informed me he was unable to pull or find the recorded phone call I had made with the conversation between the Chase customer service agent and myself Because he was unable to find that phone call's recording, Chase would not honor what I had originally been told--that I would receive SCRA benefitsWhile Mr [redacted] was very nice on the phone, I reject his efforts as lame customer service by ChaseI asked a Chase customer service agent specific questions and based my decision to apply for this credit card off of the answers I was givenIt's terribly unacceptable that Chase will not honor what I was told, even though the customer service agent gave me bad informationPart of good customer service is believing and respecting the customer and trying to make things right when mistakes are madeIt's sad that Chase is not willing to take responsibility for their mistakeThey pretty much said sorry you got screwed but we aren't going to do anything to make it better Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below JP Morgan's response has been horrificI called the rep who called me times and he never called me backI had to call in MYSELF and find another rep to help me outShe was not helpful eitherI was trying to get information on where my return went and she could not provide me with any information at all which is completely BSJP Morgan being one of the largest banks in the world couldn't even provide me with the bank authorization numbers as to where my money went which is complete BSI used to work at a credit union and we have tracking numbers for all of our transactionsThe woman on the phone said these are internal numbers that they can't give outOnce again, complete BSIf I'm trying to trace my money at least help me out and figure out where the money went instead of saying that you can't do anything for me and that the money has went back to the merchantTHEN CALL THE MERCHANT AND TELL THEM WHAT THE NUMBERS ARE SO THEY CAN LOOK FOR IT! This went to an executive support team and that team did NOTHING to help meI sat on the phone wasting my time trying to figure this whole thing out and pointing out the flaws of your representatives in helping me outAll transactions can be traced through banks but the fact that you did nothing to help me find the money tells me how much you guys value a customer HOW WERE YOU GOING TO FIX THIS FOR ME? YOU DID NOTHING TO HELP MY CASE NOR FIGURE OUT WHERE MY MONEY WENT! Also, it's 9/and you just responded to my request telling me that I would get a response in 5-business daysThat's greatI really want to hear your response through a complaint after the problem is solvedAlbeit, a line response that once again does NOTHING for me Regards, [redacted] ***

Neither Chase did fix the issue temporarily nor provide a permanent solutionThese banks are dealing with customers money without updating the information and charging us by giving informationChase removes the money from your checking account instantly which is updated in our account website everywhere including mobile site and regular web on a laptop or PC BUT if you make any payment to your credit car that too from your checking account which is already linked to your credit card within your bank account, this payment is not updated in the website for a couple of daysAlso, If you make any payment to your credit card, YOUR MINIMUM PAYMENT DUE BECOMES "ZERO"If the bank account says no payment due, we obviously don't know what is remaining and won't need to make any more payments until it shows some amount next monthBUT the bank charges some amount without showing us what is remaining and how much will be chargedThe bank simply charges all these hidden charges without even showing us what for these charges areThey simply say some are balance and remaining are interestsBank doesn't even know how the actual interest is calculatedThe Chase banks agents and managers doesn't even know how to navigate to the statements from their bank website and failed to guide me to get to the statement on my bank account when I called them to understand the chargesSo, it is illegal and against the law mainly in the banking industry where these banks are dealing with customers money, they cannot charge (interests) the customers without updating clear and correct information transparently

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on Ocotober 20, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowWe strongly feel that Chase did not have our backWhen a consumer makes a purchase via a Chase credit card, the consumer makes the purchase in good faith that Chase will have the consumer's back if something goes awryFrom the get go, when we purchased the theater tickets in December from Ticketoffices.com, they overcharged usWe immediately called the Chase dispute department for helpThrough each step as this case dragged on and the merchant would not provide the merchandize, every move we made was on the advice of the Chase dispute teamThey did not tell us, even though we asked several times, that there was nothing they could do for us beyond days after we started the first dispute in DecemberTotally unaware of this fact, as we got closer the to event on March 19, 2017, we called Chase every single day because we were so worried that we had no tickets and no refundThese tickets were $5,450.75! We were in shock to discover after the performance that we could not see, that Chase would not help us based on a time technicality that we were not made aware ofAgain, we followed their advise on how to proceed every step of the wayWe felt violated all over again.We finally heard from the merchant today (5/10/17) that they will refund us the $3,balance that they owed us and they will credit our cardWe expect Chase to ensure that we will not any pay interest on the $5,that was charged to our card We have been loyal Chase Visa card clients for years in very good standingWe have charged thousands of dollars through them over the yearsWe couldn't be unhappier with sub par service and we are seriously considering moving our accounts to another bankWhen the $3,is credited back into our account and Chase can assure us unequivocally that we will not be charged any interest on this transaction, we will bring the matter to a close

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response from the executive office ( [redacted] ) was that "my security info was not properly placed " and that they apologize for the agent "misinforming me that she could not take a payment over the phone" Despite acknowledging that these were the factors which prevented me from putting my account right (and also the agent misinformed me that she couldn't even tell me the amount I owed.) They are not willing to refund the late fees in totalThey gave me an extra (a late fee plus interest)This is in addition to the amount the customer service agent was able to refund me when she fixed the security infoHowever, I was charged a total of in late feesI have not cashed any checks since I am disputing the amountThey still are refusing to refund the additional in late fees Basically, I had a charge of for the BP auto club from JanuaryI am billed quarterly, and also my statements were going to the house I lived in while marriedI could not change the address, I could not access my info online (same security issue), and I could not get info from an agentSo I sent in April after many failed attempts to get a sure balanceSo the late fees billed most months were for not paying previous late feesI had to pay in July to get the account squared away, and my credit report addressed Regards,

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on January 19, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on March 6, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

This e-mail is to acknowledge receipt ofyour correspondenceChase takes consumer feedback very seriouslyWe havefully reviewed this matter and responded to the consumer on October 06, 2015.They should receive our correspondence within to business days Inorder to protect consumer privacy, they have been advised they may share theresponse directly with you Tell us why here

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on October 22, They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with you

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.After reviewing the letter sent to me by Chase I do not accept the response.I believe that I am a loyal customer and something should be done to resolve this matter.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 8, 2016. They should receive our correspondence within 5 to 7 business days. In order to... protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowAttached is a scan of the ONLY offer that was offered to me The letter I received from Chase stated that I applied for another offer As stated, this is the ONLY offer that was offered to me from Marriott Rewards Chase Regards,

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on December 30, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on July 11, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on February 5, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Chase claimed that on December 10th, 2015, they blocked a suspicious transaction and needed to speak with me to verify the transaction, and that was the reason I couldn't use the cardIn reality, I called immediately and spent an hour on the phone with a customer representative and her managerThey did the best they could and I tried four times at cashier under their instruction and could not make it workI did the best a customer could and I don't think the reason Chase provided is reasonableSecond, another major complaint with the experience with Chase was the customer service [redacted] was defensive and showed no sympathy with my troublesThis experience was very unpleasant and was rather offensiveThe response from Chase did not address this at all Regards,