JPMorgan Chase Credit Card

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 16, 20117 They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 10, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you

We responded to our customer’s concerns during our conversation on September 14, 2017. To protect our customer’s privacy, we are not providing you with any details of our conversation. Our customer may use their discretion in sharing our response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 17, 2017. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

We responded to our customer’s concerns in our letter dated July 20, 2017. To protect our customer’s privacy, we are not providing you with a copy of our letter. Our customer may use their discretion in sharing our response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 8, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 26, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

We responded to the customer’s concerns in our August 22, 2017, letter. To protect our customer’s privacy, we are not providing you with a copy of our letter. Our customer may use their discretion in sharing our response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 24, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They have not offered anything, really. They have sent me a letter defending their policies, which I firmly believe are in violation of my privacy and civil rights, as they collected unnecessary personal data from me. Personal data, once is on line, becomes highly vulnerable, as the recent case with yahoo.com shows. If this is a law (collecting personal information, including account numbers and SSN BEFORE giving a credit), this must change. I will forward Chase's letter to my senator to see what he thinks about it. Besides, I insist the Chase's website did not indicate at any moment, at least in any reasonable way for an honest potential customer to see it, that there were limits on the loans.
Regards,
[redacted]

We responded to our customer’s concerns in our letter dated September 13, 2017. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. 
 
Regards, [redacted]

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 1, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Although this matter is NOT RESOLVED, I have already forwarded this matter to my lawyer. Chase will be receiving notice soon, if they already haven't.At this time Revdex.com, you can close this complaint because I have involved an attorney in this matter.Regards,

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 24, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response we received from Chase is unacceptable to us.  We were told by the company that they are not wrong about anything, and that in fact all of their advertising is accurate.  [redacted], told me that after "talking to his marketing team" that they feel their add does not mislead a customer into believing that it will take 6-8 weeks to receive the promotional award.  The ad STILL CLEARLY states that we are to allow 6-8 weeks for the points to be awarded.  [redacted] said that the statement is not anywhere on their advertisements.  I told him that he was lying to me as I was able to pull up the same ad that we responded to in November which clearly states that we are to wait 6-8 weeks to receive the awarded points.  He countered by saying that points are applied to the calendar year in which they are earned.  Based on that statement, any NORMAL consumer is lead to believe that the time frame for the points to be applied/awarded to the Rapid Rewards account would be the 6-8 week time frame given in the Ad.  NO WHERE in the advertisement does it state that points are awarded based on the statement ending date in which the spending requirement is met. I now understand that this may be how it works, but I counter with 2 points.  1) When you receive your card, you are not told what your statement closing date is.  Therefore you are NOT able to pace your spending so that it is awarded in the calendar year you want it to be awarded in.  While this may not be a big deal to some people, to those of us using the cards for the promotion, it ABSOLUTELY matters. In my case, I would not have applied for the credit card when I did.  2) Had I been told that the points are awarded on the statement end date of which you meet the requirements to earn promotional points, and not to expect 6-8 weeks, I would have done my spending during the second billing statement so as to be awarded the points during the 2016 calendar year. Because of this misinformation and the lack of details given to us at the time of application, we were denied our Companion status with SouthWest Airlines.   Clearly these ads misstate and misleads customers through overly vague language describing when you should expect to receive your awards and counts on customers knowing something (actual timeline for when points are posted) that we are not told in ads, not terms and conditions that accompany the advertisement.  I will be satisfied with no less than either being awarded enough QUALIFYING points (of which we need 43,000) to earn companion status for my Rapid Rewards account or Chase working out something with SouthWest Airlines where they grant me companion status due to the fact that we were mislead by false advertisements from BOTH companies.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I asked for Mr James [redacted] to call and discuss the matter .I keep on getting calls from a Patrick O'Conner who is in no position to help. Please have Mr [redacted] call me directly at [redacted] to resolve the dispute. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not received correspondence in the past 9 business days as promised. I have not received the additional bonus points or a monetary equivalent. 
Regards,
[redacted]

This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 28, 2015. Theyshould receive our correspondence within 5 to 7 business days.  In orderto protect consumer...

privacy, they have been advised they may share the responsedirectly with you.