JPMorgan Chase Credit Card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I reject this response from CHASE as once again, it avoids any reference, certainly an explanation, of the nature of my complaint; FORM CTEOO1.  CHASE acknowledged in written correspondence dated July 27th  a previous communication via phone on June 13th, whereby we were advised waiving the membership fee was not an available option, but we would continue to enjoy card services until renewal/expiration date, Oct 1st.  If CHASE can put forward a logical explanation of why, after this communication, we were advised in writing (FORM CTE001) we are required to agree to a fee increase 90 days in advance of renewal/expiration date, otherwise the account is immediately closed, then I will agree to close this complaint. I have enclosed a copy of FORM CTE001 for you to read the verbiage I am referring to.  I doubt CHASE has any intention of addressing this matter as twice they have mailed written correspondence without mention of such form.  Please advise what government agency oversees credit card transactions and the BB bureau that covers SouthWest Airlines corporate

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 13, 2016. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer...

privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 21, 2016. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer...

privacy, they have been advised they may share the response directly with you. Tell us why here...

This is in response to the complaint from Case No. 12847871. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on June 4, 2018. In order to protect consumer privacy, the consumer has been advised they have...

the option to share the response directly with you.    If you or the consumer has questions, please call us at [redacted]. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.   Sincerely,   Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 
Regarding above complaint.  I did receive a letter via US mail from  Chase: Letter Stated I contacted Chase regarding the charge.  In correct statement Chase contacted me. I am out of the country working, and letter is at home.  If copy is need I will be more than happy to forward. In addition, When Chase contacted me, the wrong Credit Card Account was close.  The card that was compromised was Chase Freedom Not The Marriott Rewards Visa.  I am concerned why the error.  When we received the Freedom Visa Bill, (card we do not use) the charge appeared. This involved more calls to Chase. I have placed two voice mails to Chase Representative regarding this issue and confusion.  As she stated in her letter please feel free to call.  It has been over three and a half weeks, no return call. At top of her letter she states WE DO GIVE SECOND CARDS.  I would like Chase to review my account.  I have been given two Chase Marriott Cards with My Name twice in past. Questions:  Why no return calls.                    Why false statement I called Chase, when it was Chase who contacted me.                     Why was wrong card closed. Why am I Told in no second card, when in past my request has been honored.  Thanks so much for time and assistance. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Complaint Type:Billing or Collection IssuesselectProblem:Credit card was paid off and balance was zero. Interest and late fees were charge to an account with a zero balance. Three accounts have the same problem. JP Morgan has fixed one of these accounts and has failed to fix the other two. These accounts are now showing delinquent.TranslateDesired Resolution / OutcomeDesired Resolution:Billing AdjustmentselectDesired Outcome:Reverse the invalid fees for the other two accounts.

Tell us why here...This e-mail is to acknowledge receipt of
your correspondence. Chase takes consumer feedback very seriously. We have
fully reviewed this matter and responded to the consumer on Oct 29, 2015. They
should receive our correspondence within 5 to 7 business days.  In order
to...

protect consumer privacy, they have been advised they may share the response
directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Nov. 18, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

We responded to our customer’s concerns during our conversation on August 11, 2017.  To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on August 13, 2015. Theyshould receive our correspondence within 5 to 7 business days.  In orderto...

protect consumer privacy, they have been advised they may share the responsedirectly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 8 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 11, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 18, 2015. They...

should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]
Regards,
[redacted]

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 29, 2016. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer...

privacy, they have been advised they may share the response directly with you. Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 
Regards,
Complaint ID: 12666743

Revdex.com:  Thank you very much for helping to get the 10K miles the JPMorgan Chase Bank owed me for 6+ months.  You have done the job in a few hours which I spent more than 6 months to fight with the JPMorgan Chase bank.  This is a good example how big banks bully little consumers nowadays.   Thanks again for finding justice to me.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have been told via phone (did not receive an e-mail or US mail) that my complaint will result in the 50.00 being credited to my account. 
 Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]