JPMorgan Chase Credit Card

This is in response to the complaint. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on February 26, 2018. In order to protect consumer privacy, the consumer has been advised they have the option to share the response...

directly with you.     If you or the consumer has questions, please call us at [redacted] Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.   Sincerely,   Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Chase only offered an  apology for this matter. No real remedy action is done,  e.g.  issue me the bonus stated in the promotional mail. This is not an acceptable business practice. 
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
 
Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.A member from the Chase team did not address my issues nor my concerns. She only made numerous excuses for why it took 2 days, 2 of my lunch breaks from work, and 2 2 hour calls to accomplish absolutely nothing.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 10, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 5, 2016. They should receive our correspondence within 5 to 7 business days. In order...

to protect consumer privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 18, 2016. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer...

privacy, they have been advised they may share the response directly with you. Tell us why here...

We responded to our customer’s concerns in our letter dated October 21, 2017. To protect our customer’s privacy, we are not providing you with a copy of our letter/any details of our conversation. Our customer may use their discretion in sharing our response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   The company called me and has honored their original agreement. THANK YOU for your involvement. I do not believe we would have been able to resolve it otherwise.
Regards,
[redacted]

We responded to our customer’s concerns in our letter dated February 23, 2018. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

We responded to our customer’s concerns during our conversation on April 26, 2018. To protect our customer’s privacy, we are not providing you with any details of our conversation. Our customer may use their discretion in sharing our response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I have not yet received the responsed that they reffered to in their message.  They said I should receive the message within 7 days and I am waiting for their reponse to me. 
 
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The business offered no solution that resolved the situation.  They accepted a transaction on a closed account and are sending the statements / overdue notices to an old address, and they aren't willing to fix the issue.  I don't see this as resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 
Problem:I have been discriminated against by Chase Card Services on my credit cards, credit history and credit limits. The Equal Credit Opportunity Act makes it illegal for a creditor to discriminate in any aspect of credit transaction based on certain characteristics on the basis of exercising in good faith your rights under the Consumer Credit Protection Act. It is illegal to: 1. Refuse you credit if you qualify for it - Chase denied me credit to reopen all of my credit card accounts that I as the consumer closed by choice due to them placing a 30 day late on my credit. They agreed to make an exception per [redacted] and [redacted] of the Executive Office by re-opening one of my accounts. This discrimination has occurred do to the fact the decisions made by Chase not to reopen all my accounts was due to a bankruptcy that I had do to a divorce back in 2000. What Chase has not mentioned here is the fact that an account that they are judging and discriminating is an account that was transferred to Chase account ending in 1110 from another financial institution that was included in the bankruptcy. Credit Discrimination has occurred here due to the fact Chase has refused to re-open my credit accounts due to credit history that was discharged through bankruptcy from a divorce but the account they are addressing ending in account 1110 was owned by another financial institution and then sold to Chase. I never had an account with Chase at this time yet I am being discriminated against for credit. 2. Discourage you from applying for credit - Chase told me I did not qualify for any credit through them because of a discharged bankruptcy back in the year 2000, 15 years ago and a credit account they informed me was through them and it really was not. It was a transferred/sold account from another financial institution. This is another warning sign of discrimination. 3. Close your account- Chase placed a false 30 day late on one of my accounts to be removedClick here to Get the File - use the Password: DB59C43Bhttps://bluecomplaints.Revdex.com.org/attachment/?c=10982569Translate D...⇄ Resolution / OutcomeDesired Resolution:Correction to a credit reportselectDesired Outcome:What do you think would be a fair resolution to your issue? Discrimination has occurred here and I want my other 3 accounts and credit limits re-opened through Chase. Chase can make this exception as they did with my one credit card. Chase refuses and discriminates against offering me credit explained in the prior description. Chase has also placed a 30 day late on one of the accounts which is false and I want that removed. If Chase is not discriminating against me then there should be no reason as all with a history of 15 years credit relationship with them with excellent credit, they cannot re-open my accounts. If they are judging my credit history on a bankruptcy discharged due to divorce from 2000 that was never an account through Chase but an account acquired by Chase from another financial institution then this is discrimination by Chase. I never had a Chase account that was discharged in a bankruptcy and that can be verified.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Here was what JPM Chase did to address the complaint:(1) The very person I complained about in my response to the Revdex.com ([redacted]) was assigned to address the Revdex.com complaint!  He called me and leaves a very generic voicemail sending the clear message that the bulk number of complaints they receive, that I was just another complaint that they wanted to sweep under the rug.  I have to tell you, I was part spellbound, part shocked that a company could have such little regard towards the Revdex.com process, that they actually assigned my complaint to the same exact person that the complaint referenced!(2) In addition to the poor form they had with the telephone call, they then sent a letter that has a subject line in bold that reads "Our previous decision remains unchanged".  They then go on to say "after reviewing the account, I found we have previously responded to your wife regarding the issue.... enclosed is the letter."  This is where I am scratching my head asking myself if these people are indeed this dense.  The entire reason I contacted the Revdex.com is because of that very letter they sent me.(3) They round out the letter by saying "because the phone conversation you had with us was prior to opening the account, we are unable to confirm any information that was provided during that call."  Again, that was the exact complaint that I had from the beginning.  I rehashed exactly what was said, and I would expect that since they cannot prove to the contrary, that they would take their customer's word for it after a 13+ year relationship. What amazes me about these big banks is their level of narcissism.  They've lost focus on what the main pillars of customer service and relationships are about.  I sit here and I have spent hours upon hours trying to remediate their problem, and instead of them being constructive and pushing for a middle ground resolution with a long-time customer, instead, they drop back and punt and continue to waste my time and your time.   At this point, I don't care to be a customer of theirs any more - both personally and professionally.  Since it sounds as if they are not willing to stand by their word and remain unethical (just as they were leading up to the Great Recession), I am going to request that they (i) refund my $395 annual fee that I was unscrupulously lured into, and (ii) see that our credit report reflects that we are closing this account on the grounds that they gave false information to us while opening the account. I am terminating my business lending relationship with them - which brings in millions in loan fees annually as well.  As I represent several developers in the Pac NW, there is no way I would allow my clients to also be cheated like Chase has cheated me.  And to think - it would cost them $0 to fix the problem.  It truly is head scratching.... all because they state that they can't confirm something.  Good riddance Chase!  And please let Chase know that I will now pursue the issue with Ritz Carlton, who historically has a much better record in customer service.   
Regards,

We responded to our customer’s concerns in our letter dated February 12, 2018. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response  directly with you.Thank you

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 21, 2017. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer...

privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of
your correspondence. Chase takes consumer feedback very seriously. We have
fully reviewed this matter and responded to the consumer on October 29, 2015.
They should receive our correspondence within 5 to 7 business days.  In
order to protect consumer...

privacy, they have been advised they may share the
response directly with you. Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I disagreed with their response. Because their...

response favored merchant and did not answer what I asked in my original complain to Revdex.com which are as follows:1.       I asked Chase to get some proves from the merchant whether I arrived at the gate after the merchant had close the gate. For example video clip at the gate area of Dubai airport at boarding time time, recorded announcement at Dubai airport that will show and prove at what time I arrived at the gate and how many time they called us at Dubai airport. Chase did not present any evidence.2.       In the letter dated Aug 06, Chase mentioned that the Dubai airport took on the silent initiative in 2010. But we passenger did not know that at all. Importantly it was not written on any of the boarding passes and tickets.  Chase ignored this issue and favored merchant.3.       I also informed Chase that why (1) Emirates made no effort to locate us at Dubai airport, (2) did not announce our name (3) did not announce that boarding has started and closed. Chase avoided answering these questions.4.       It is important to note that no announcement were made prior to boarding and before the gate is closed. It is true after checking the flight status board, we arrived at Dubai airport on August 23, 2014 and we showed up at the gate with valid boarding pass/tickets prior to flight departure. But the gate supervisor did  not allow us to get in the flight. This is how Emirates broke their contract by not performing and did not bring us back to Detroit. As a result the service was not provided by Emirates from Dubai  to Detroit.All the above evidence clearly shows that  it should be a service and merchandise dispute and Chase  should issue a partial  credit to my account.  But Chase was unable to give a credit.  To resolve this issue I am seeking critical/legal help from Revdex.com to get refund from Chase bank.Thank you very much.Best regards,

This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on October 15, 2015.They should receive our correspondence within 5 to 7 business days.  Inorder to protect consumer...

privacy, they have been advised they may share theresponse directly with you. Tell us why here...