JPMorgan Chase Credit Card

We responded to our customer’s concerns during our conversation on November 30, 2017. To protect our customer’s privacy, we are not providing you with any details of our conversation. Our customer may use their discretion in sharing our response directly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 16, 2016. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer...

privacy, they have been advised they may share the response directly with you. Tell us why here...

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Chase has done nothing to compensate me for the inconvenience or the amount of my time that was wasted as a customer.
Regards,
[redacted]

We responded to our customer’s concerns during our conversation on September 7, 2017. To protect our customer’s privacy, we are not providing you with any details of our conversation. Our customer may use their discretion in sharing our response directly with you.

This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on May 2, 2017. In order to protect consumer privacy, the consumer has been advised they have...

the option to share the response directly with you.  If you or the consumer has questions, please call us at [redacted] Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely,   Executive Office

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 26, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

We responded to our customer’s concerns during our conversation on July 24, 2017. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you. Tell us why here...

We responded to our customer’s concerns in our letter dated October 24, 2017. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.Thank you

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID 12573824, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As of 1/29/2018, I have not received any contact from Chase via the supposed letter sent or via phone. Additionally, my account has not changed therefore I am assuming nothing was done.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Please reference the attached letter that I received from Chase. I am satisfied with the plan of action detailed in this letter, which involves me calling in to reactivate my account so that they can credit me  40,000 points per my request. However, I have called the phone numbers included in the letter 4 times and have not received a response from [redacted] or anyone at the Chase Executive Office. Here is a detailed account of my calls:I received the letter in mail Tuesday, September 5th.1. Wednesday, September 6th around 9am- called the front desk of the Chase Executive office explaining my letter, and was told that [redacted] wasn't in. Left him a message asking him to call me back. His voicemail says that he typically returns calls within 24 hours.2. Friday, September 8th around 9am - called [redacted] and left another message since I hadn't heard from him within 24 hours. Did not receive a response.3. Friday, September 8th around 9:30am - called the Chase Executive office front desk asking if there was someone else I could speak to since [redacted] wasn't responding. The receptionist emailed [redacted] and his supervisor [redacted] saying that I needed a response within 2 days (I wanted a resolution before my 5 day period after receiving this message from the Revdex.com expired). She told me I would hear from someone shortly. I did not hear back from them. 4. Friday, September 8th around 4:50pm - called the Chase Executive office front desk asking if I could please speak with [redacted] or [redacted] or anyone about resolving this issue. She put me on hold, came back and said that [redacted] was in the office but unable to take my call and that [redacted] had left the office an hour ago. She said that since an email had been sent to the group they had 24 hours to respond because the manager needed to review my case in full before contacting me. She asked that I wait another day before responding to the Revdex.com.  If someone could get back to me from Chase and have the points hit my account, I will be satisfied. I appreciate any help you can give in this matter. Thank you. 
Regards,
[redacted]

We responded to our customer’s concerns in our letter dated November 9, 2017. To protect our customer’s privacy, we are not providing you with a copy of our letter. Our customer may use their discretion in sharing our response directly with you.

We responded to our customer’s concerns in our letter dated October 18, 2017. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

We responded to our customer’s concerns in our letter dated January 26, 2018. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 25, 2017. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 13, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

We responded to our customer’s concerns in our letter dated August 25, 2017. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you. Tell us why here...

We responded to our customer’s concerns in our letter dated August 23, 2017. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

We responded to our customer’s concerns during our conversation on September 15, 2017. To protect our customer’s privacy, we are not providing you with any details of our conversation. Our customer may use their discretion in sharing our response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
To clarify my complaint with Chase, I must reference the their reply where they stated, "the credit inquiry is valid".  This is not the complaint nor a valid response.  My dissatisfaction with Chase is following the credit inquiry, there was an immediate line of credit established after the determination of my credit limit of $3500 rather than $9600.  This was done without my consent. Furthermore, Chase also stated I was sent a letter that "provided the opportunity to contact them prior to the lower balance transfer amount being completed, to change or cancel the transfer".  Not only is this not a true statement, it is irrelevant to my complaint.  It is a false statement because I received the actual credit card before receiving this letter.  Additionally, Chase had already created and shipped the card with an established line of credit for $3500 prematurely assuming I would accept their credit limit.  There was no opportunity or contact of what my credit limit would be prior to establishing this account; thus, not enabling me to prevent the line of credit to my records.  This condition is not in the terms and service agreement following my review.  Nowhere is it said or implied that upon applying for a Chase card, if the credit line amount does not match the customer's request, Chase will establish a line of credit of their choice without consent of the customer. The only recourse I am will to accept is to have Chase establish the correct requested credit line or;Chase should be held accountable for any negative result of my credit, including but not limited to any inquiry or attempt to establish a new line of credit.Regards,
[redacted]

We responded to our customer’s concerns in our letter dated March 21, 2018. To protect our customer’s privacy,we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.Thank you