Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I still have not received my refund. I have not gotten any goods from ***. These charges are fraudulent and I need my refund! I have not ordered anything through *** and I have not gotten pizza in another state. I was at work when these charges were fabricated. Look at UniRush's facebook account and Revdex.com feedback. I can't believe this is even a question! These people are crooked!
Regards,
*** ***
April 17, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: ***
Complaint date: April 17, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that he has no access to his funds on his RushCard account*** *** states that he will be facing eviction and this is unfair. *** *** also states that he needs his funds to pay his bills On April 13, 2017, *** *** RushCard account ending in *** was confirmed compromised and the account was closed. On April 14, *** *** card was replaced expedited and he received the new card in 1-business days. *** *** new card ending in *** was delivered to the address on file and received as of April 17, at 9:am. On April 17, 2017, a RushCard corporate customer service specialist attempted to contact *** *** to advise of the replacement card status We appreciate *** *** feedback Our goal is to provide financial convenience supported by reliable customer service. RushCard, Corporate Customer Service
November 25, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per Response, RushCard
worked around the clock to resolve these problems. At this time, our system is up and running
and *** *** has access to her funds and account information. Additionally, a $courtesy credit has
been issued to *** *** RushCard account*** *** agreed to the $
expedited card fee and the fee will not be waived.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 21,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 15, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
To Whom It May Concern: This letter is in response to the consumer complaint referenced aboveUniRush, LLC which provides the RushCard prepaid card
takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. On June 23rd, 2016, *** *** contacted UniRush to file an unauthorized dispute claim*** *** stated her card was used at an ATM in a town hours away from her while she was at work and her card in her possessionBased on our investigation, we concluded no error occurredThe disputed transaction was processed using the pin numberThere were no pin changes and no failed attempts We appreciate *** *** feedback regarding this matter, the opportunity this will provide for us to improve upon this letter RushCard Corporate Customer Service
October 10, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** ***
Complaint number: *** Complaint date: October 9, To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint states that a credit from *** in the amount of $has been credited to his RushCard account. *** *** also indicates a debit from *** for the same amount also occurred on his account*** *** states he would like a credit for the transaction of $that was debited from his account On September 1, *** *** RushCard account was credited from *** in the amount of $41.43. In addition, the amount of $was debited from *** *** account. The credit on *** *** account of $cancelled out the debit that was taken from the accountOn October 10, a corporate customer service specialist contacted *** *** to discuss the transaction information We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
6/3/ VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: ***
Complaint date: 5/25/ To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint states that she was notified that her deposit had posted to her RushCard and within an hour it was no longer visible when she viewed her account After reviewing her account, her deposit posted on 5/25/and *** *** had access to her funds. However, during the posting process it is possible that deposits reflect on some channels before others. When posting is finalized, all channels of account management will reflect the correct balance and funds are available We appreciate *** *** feedback. We apologize for any misleading information presented when contacting Customer Service. We will take *** *** feedback to heart and work to improve the experience moving forward Regards, RushCard Corporate Customer Service
Revdex.com:
Rushcard ordered me a replacement card on 10/16/they charged me $for overnight and two $(Im not sure why the double charged) to get a new card that supposedly I could use to access my fundsThey are stating their systems and lines are back up but they aren'tI have tried to call to get update of my card and they say their systems are downIt has been since 10/12/since I was last able to use my cardI have bills to pay and cant access my fundsThis is unacceptable! I don't give a damn about them waiving fees from November thru February I need my money Now!
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
On September 13th,2016, *** *** case was denied due to no error found*** benefited from the transactionsAtm withdraw the pin number, *** *** claimed her pin was memorizedAlso, the card to transfer card credit for $posted to her internal account with UniRush
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I have access to my account but I still have missing fundsThere is an amount of that has disappeared from my accountRushcard advised me that someone would contact me and I have heard nothing
Regards,
*** ***
This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, he states on October 9th, he contacted RushCard to report his card stolen and to get a new card issued to himOn November 12, 2016, his old replaced card was charge, he files the disputes and was told his money would be put back into his accountAfter months passed by and multiple calls in attempt to get the credit the funds, funds have yet to post to his account Our records indicate, on October 9th , 2016, *** *** contacted RushCard to file an unauthorized dispute for $89.00 with *** *** was told once the transaction post to the account we would be able to disputedOn October 10, 2016, *** issued credit for $*** *** can request on copy of his statement or he can check his online account for the debit and credit that posted on October 9th and 10th for proof
November 30, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 22, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per response, *** *** has access to his funds and account information There is no records showing *** ***
is missing funds from his account*** *** received his direct deposits that
posted to his RushCard accountPlease view screenshot that is attached to
response complaintWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** ***
Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Again $which was my balance on the day the system went down. Those funds are still missing and have not been returned to my account. They need to return the rest of my money so I can say goodbye to this awful company
Regards,
*** ***
Re: Consumer: *** *** Complaint number: *** Complaint date: June 29,
To Whom It May Concern: This letter is in response to the consumer complaint # referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** , she states her ex filed a Card to Card dispute in the amount of $ 40, and the person who filed the dispute request to cancel disputeShe state it has been weeks and is still in place Due to privacy reasons, we are limited to what we can provideOn June 4, *** *** received $Cart to Card transfer, which was done online, the owner of the account claimed that it is fraud and that someone access his user id and password to his RushCard online to fraudulently transferred the fundsThe case is still under investigations, once it is complete *** *** will be notified Regards, RushCard Corporate Customer Service
October 26,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
January 22, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** *** Complaint number: *** Complaint date: December 29, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. Per previous response, *** *** account records indicate that she engaged in transactions on 10/12/2015, until such expenditures left her account carrying a balance of $RushCard records show that there was no error that occurred on *** *** account at the time of the conversion, therefore no compensation will be provided to the account We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service. RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Rush card call me today and they release my money thank you very much for your support God bless you
Regards,
*** ***
December 8, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 28, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per response, at
this time, our system is up and running and cardholders have access to their funds
and account informationOn October 19, 2015, RushCard debited $from Ms
***’ account to recoup the initial credit issued in advance of the direct
deposit posted on 10/16/RushCard issued two supplementary courtesy
credits of $per credit, to recompense *** ***’ for the unusual account
fluctuations and inconvenience caused by the service interruptionAttached to
the complaint response is the two direct deposits that were posted *** ***
RushCard accountWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 28,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and *** *** have access to
her funds and account information. A
small number of accounts are still in an inactive state which can be corrected
when the cardholder contacts us. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I still have not received my refund. I have not gotten any goods from ***. These charges are fraudulent and I need my refund! I have not ordered anything through *** and I have not gotten pizza in another state. I was at work when these charges were fabricated. Look at UniRush's facebook account and Revdex.com feedback. I can't believe this is even a question! These people are crooked!
Regards,
*** ***
April 17, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: ***
Complaint date: April 17, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that he has no access to his funds on his RushCard account*** *** states that he will be facing eviction and this is unfair. *** *** also states that he needs his funds to pay his bills On April 13, 2017, *** *** RushCard account ending in *** was confirmed compromised and the account was closed. On April 14, *** *** card was replaced expedited and he received the new card in 1-business days. *** *** new card ending in *** was delivered to the address on file and received as of April 17, at 9:am. On April 17, 2017, a RushCard corporate customer service specialist attempted to contact *** *** to advise of the replacement card status We appreciate *** *** feedback Our goal is to provide financial convenience supported by reliable customer service. RushCard, Corporate Customer Service
November 25, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per Response, RushCard
worked around the clock to resolve these problems. At this time, our system is up and running
and *** *** has access to her funds and account information. Additionally, a $courtesy credit has
been issued to *** *** RushCard account*** *** agreed to the $
expedited card fee and the fee will not be waived.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 21,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 15, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
To Whom It May Concern: This letter is in response to the consumer complaint referenced aboveUniRush, LLC which provides the RushCard prepaid card
takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. On June 23rd, 2016, *** *** contacted UniRush to file an unauthorized dispute claim*** *** stated her card was used at an ATM in a town hours away from her while she was at work and her card in her possessionBased on our investigation, we concluded no error occurredThe disputed transaction was processed using the pin numberThere were no pin changes and no failed attempts We appreciate *** *** feedback regarding this matter, the opportunity this will provide for us to improve upon this letter RushCard Corporate Customer Service
October 10, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** ***
Complaint number: *** Complaint date: October 9, To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint states that a credit from *** in the amount of $has been credited to his RushCard account. *** *** also indicates a debit from *** for the same amount also occurred on his account*** *** states he would like a credit for the transaction of $that was debited from his account On September 1, *** *** RushCard account was credited from *** in the amount of $41.43. In addition, the amount of $was debited from *** *** account. The credit on *** *** account of $cancelled out the debit that was taken from the accountOn October 10, a corporate customer service specialist contacted *** *** to discuss the transaction information We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
6/3/ VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: ***
Complaint date: 5/25/ To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint states that she was notified that her deposit had posted to her RushCard and within an hour it was no longer visible when she viewed her account After reviewing her account, her deposit posted on 5/25/and *** *** had access to her funds. However, during the posting process it is possible that deposits reflect on some channels before others. When posting is finalized, all channels of account management will reflect the correct balance and funds are available We appreciate *** *** feedback. We apologize for any misleading information presented when contacting Customer Service. We will take *** *** feedback to heart and work to improve the experience moving forward Regards, RushCard Corporate Customer Service
Revdex.com:
Rushcard ordered me a replacement card on 10/16/they charged me $for overnight and two $(Im not sure why the double charged) to get a new card that supposedly I could use to access my fundsThey are stating their systems and lines are back up but they aren'tI have tried to call to get update of my card and they say their systems are downIt has been since 10/12/since I was last able to use my cardI have bills to pay and cant access my fundsThis is unacceptable! I don't give a damn about them waiving fees from November thru February I need my money Now!
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
On September 13th,2016, *** *** case was denied due to no error found*** benefited from the transactionsAtm withdraw the pin number, *** *** claimed her pin was memorizedAlso, the card to transfer card credit for $posted to her internal account with UniRush
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I have access to my account but I still have missing fundsThere is an amount of that has disappeared from my accountRushcard advised me that someone would contact me and I have heard nothing
Regards,
*** ***
This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, he states on October 9th, he contacted RushCard to report his card stolen and to get a new card issued to himOn November 12, 2016, his old replaced card was charge, he files the disputes and was told his money would be put back into his accountAfter months passed by and multiple calls in attempt to get the credit the funds, funds have yet to post to his account Our records indicate, on October 9th , 2016, *** *** contacted RushCard to file an unauthorized dispute for $89.00 with *** *** was told once the transaction post to the account we would be able to disputedOn October 10, 2016, *** issued credit for $*** *** can request on copy of his statement or he can check his online account for the debit and credit that posted on October 9th and 10th for proof
November 30, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 22, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per response, *** *** has access to his funds and account information There is no records showing *** ***
is missing funds from his account*** *** received his direct deposits that
posted to his RushCard accountPlease view screenshot that is attached to
response complaintWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** ***
Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Again $which was my balance on the day the system went down. Those funds are still missing and have not been returned to my account. They need to return the rest of my money so I can say goodbye to this awful company
Regards,
*** ***
Re: Consumer: *** *** Complaint number: *** Complaint date: June 29,
To Whom It May Concern: This letter is in response to the consumer complaint # referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** , she states her ex filed a Card to Card dispute in the amount of $ 40, and the person who filed the dispute request to cancel disputeShe state it has been weeks and is still in place Due to privacy reasons, we are limited to what we can provideOn June 4, *** *** received $Cart to Card transfer, which was done online, the owner of the account claimed that it is fraud and that someone access his user id and password to his RushCard online to fraudulently transferred the fundsThe case is still under investigations, once it is complete *** *** will be notified Regards, RushCard Corporate Customer Service
October 26,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
January 22, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** *** Complaint number: *** Complaint date: December 29, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. Per previous response, *** *** account records indicate that she engaged in transactions on 10/12/2015, until such expenditures left her account carrying a balance of $RushCard records show that there was no error that occurred on *** *** account at the time of the conversion, therefore no compensation will be provided to the account We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service. RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Rush card call me today and they release my money thank you very much for your support God bless you
Regards,
*** ***
December 8, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 28, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per response, at
this time, our system is up and running and cardholders have access to their funds
and account informationOn October 19, 2015, RushCard debited $from Ms
***’ account to recoup the initial credit issued in advance of the direct
deposit posted on 10/16/RushCard issued two supplementary courtesy
credits of $per credit, to recompense *** ***’ for the unusual account
fluctuations and inconvenience caused by the service interruptionAttached to
the complaint response is the two direct deposits that were posted *** ***
RushCard accountWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 28,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and *** *** have access to
her funds and account information. A
small number of accounts are still in an inactive state which can be corrected
when the cardholder contacts us. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service